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The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

We are seeking a highly skilled and&nbsp;motivated Network Specialist&nbsp;to join our team.&nbsp;The ideal candidate will have experience with Cisco and Huawei switches (core and edge),&nbsp; WiFi Infrastructure, physical and logical network topology, VoIP telephony, and cloud networking. Relevant certifications are a must and prior experience in the manufacturing industry will be considered a significant advantage.Key Responsibilities:<ul><li>Plan, install, troubleshoot, and maintain network infrastructure including Cisco and Huawei switches</li><li>Configure and maintain WiFi networks to ensure optimal performance and security</li><li>Develop and manage physical and logical network topology, DNS, DCHP, VLAN configurations</li><li>Support and maintain VoIP telephony systems</li><li>Implement and manage cloud networking solutions</li><li>Monitor network performance and troubleshoot issues to ensure minimal downtime</li><li>Collaborate closely with other IT professionals to ensure seamless integration of network systems</li><li>Document network configurations and procedures</li><li>Implement and manage Cisco ISE solutions</li><li>Implement all necessary and mandatory IS rules and regulations ensuring full compliance with applicable security strategies</li></ul>Knowledge, Qualifications and Experience<ul><li>Bachelor’s degree in&nbsp;Computer Science is prefrerred</li><li>Proven experience with Cisco and Huawei switches (core and edge)</li><li>Strong knowledge of WiFi technologies and best practices</li><li>Experience in physical &amp; logical network topology, DNS, VLANs, and VoIP telephony</li><li>Good knowledge of cloud networking solutions</li><li>Relevant certifications (e.g., CCNA, CCNP, HCNA, HCNP) are mandatory</li><li>Prior experience in the manufacturing industry is highly desirable</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Ability to manage multiple support tasks and projects simultaneously</li><li>Proactive and self-motivated with a strong work ethic</li></ul>

NETWORK SPECIALIST (3391)

Elval is the aluminium rolling division of ElvalHalcor S.A. Elval offers reliable, innovative and competitive solutions that meet the most demanding requirements of global customers. With years of experience in aluminium rolling division, it is one of the most important aluminium industries in the European and international markets.Key AccountabilitiesRole Description:&nbsp;The&nbsp;IT Applications Engineer&nbsp;is responsible for the maintenance, support, development, and optimization of business and enterprise applications across the organization. Collaborating closely with internal end-users, technical IT teams, and external vendors, the IT Applications Engineer ensures smooth day-to-day operations&nbsp;software applications to meet business needs.Main Responsibilities:<ul><li>Requirements Gathering and Analysis</li><li>Collaborate with stakeholders to gather and document business requirements</li><li>Translate business needs into technical specifications and identify potential improvements or enhancements to existing applications and platforms</li><li>Implementation Coordination</li><li>Manage effectively project timelines, deliverables, and resource allocation to ensure successful implementation</li><li>Work cross-functionally with stakeholders and vendors to facilitate collaboration across departments</li><li>Identify dependencies, align goals, and drive effective problem-solving and conflict resolution.</li><li>Testing&nbsp;and Quality Assurance</li><li>Perform unit testing of configured modules and customizations to ensure alignment with business requirements</li><li>Document test cases and support stakeholders during User Acceptance Testing (UAT)</li><li>Training and Documentation</li><li>Conduct training sessions to ensure effective adoption and use of applications</li><li>Maintain up-to-date documentation including user manuals, configuration guides, and technical specifications</li><li>Maintenance and Support</li><li>Provide ongoing support to internal application users, including troubleshooting of issues as well as implementation of minor enhancements</li><li>Monitor system performance through regular health checks and proactively address any issues</li></ul>Knowledge, Qualifications and ExperienceEducation &amp; Experience<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field</li><li>2+ years of experience in a similar role, preferably in a manufacturing or industrial environment</li></ul>Technical Skills<ul><li>Strong knowledge of databases (SQL Server, Oracle, or similar)</li><li>Experience in application development using languages such as .NET C#, Java, or scripting web technologies (e.g. HTML, CSS, JavaScript, etc.)</li><li>Experience with system integration e.g. APIs (REST, SOAP)</li><li>Familiarity with Enterprise systems is considered a plus (e.g. SAP ERP, Microsoft Dynamics, etc.)</li><li>Experience with Ticketing&nbsp;systems such as&nbsp;Jira, ServiceNow,&nbsp;or similar&nbsp;platforms</li><li>Fluent in both&nbsp;written and verbal English and Greek</li></ul>Soft Skills<ul><li>Understanding software development lifecycle</li><li>Strong analytical and problem-solving abilities</li><li>Excellent communication and interpersonal skills</li><li>Customer-service mindset and keen attention to detail</li></ul>

BUSINESS SOLUTIONS SPECIALIST (3314)

&nbsp;ELVALHALCOR - Aluminium Rolling Division&nbsp;&nbsp;&nbsp;is searching forBUSINESS APPLICATIONS SENIOR SPECIALISTE&nbsp;Introduction about the OrganizationElval is the aluminium rolling division of ElvalHalcor S.A. Elval offers reliable, innovative and competitive solutions that meet the most demanding requirements of global customers. With years of experience in aluminium rolling division, it is one of the most important aluminium industries in the European and international markets.Key Accountabilities&nbsp;The&nbsp;Senior SAP MM-WM Consultant&nbsp;is a key role which is crucial for the&nbsp;digital transformation of&nbsp;ΕLVAL’s, and generally Aluminum segment’s manufacturing processes. The objective is to lead the design, implementation, optimization and support of SAP MM-WM solutions at Aluminium Segment plants. It requires&nbsp;a deep understanding of SAP MM &amp; WM modules and entails working closely with cross-functional teams in the Aluminium segment&nbsp;to achieve company’s business objectives.&nbsp;Key accountabilities as a&nbsp;Senior SAP MM-WM Consultant&nbsp;<ul><li>Prepare and deliver functional specifications of SAP Materials Management (MM) and SAP Warehouse Management (WM) solutions, considering integration points with other SAP modules (e.g., SD, FI, PM, PP) and other non-SAP Enterprise Systems</li><li>Lead the design, configuration and implementation of new SAP MM-WM solutions comprising any required migration activities</li><li>Lead functional, integration, user acceptance of any regression testing activities to ensure implementation follows project’s specifications</li><li>Provide training to end users, major stakeholders and deliver relevant Documentation</li><li>Provide ongoing support to ensure no disruption of business operations</li><li>Identify areas for improvement in current processes and propose innovative solutions for digital transformation</li><li>Collaborate with cross-functional corporate teams and/or external consultants, to ensure the successful implementation and integration of SAP MM-WM solutions</li></ul>Knowledge, Qualifications and Experience<ul><li>BSc/MSc degree in Engineering,&nbsp;Computer Science, or other relevant field</li><li>5+ years of professional experience in SAP MM-WM implementations, with a proven track record of success in at least one full cycle implementation project in S/4HANA</li><li>Experience in MM module: Material Master, Vendor Master, Purchasing Elements, Invoice Verification, Valuation and Account Determination.</li><li>Experience in WM module: Order picking, packing, shipping, inventory management, stock management</li><li>Strong understanding of supply chain processes, workflows, PP Module, variant configuration and/or ABAP understanding will be considered as a plus</li><li>Knowledge of software development lifecycle</li><li>Strong organizational skills and ability to handle multiple tasks in parallel</li><li>Attention to detail, critical thinking&nbsp;and decision-making ability</li><li>Analytical, organizational and time management skills</li><li>Proficient in English language</li></ul>

BUSINESS APPLICATIONS SENIOR SPECIALIST (3263)

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&amp;B operations (8 Restaurants and Bars), there are also two third party restaurants on site.About the Role At Four Seasons Astir Palace Hotel Athens, we are seeking an experienced and strategic Director of IT to lead all technology systems and infrastructure at the property. This senior leadership role is essential in ensuring the efficient operation, security, and advancement of IT systems that support our luxury guest experience and business objectives.You will be responsible for managing and maintaining all hotel technology, forecasting IT needs, executing systems strategies, and driving technology initiatives that improve operational effectiveness and guest satisfaction.What You Will Do<ul><li>Develop and implement comprehensive IT strategies aligned with hotel goals, ensuring robust and secure technology infrastructure.</li><li>Manage all critical hotel systems including Property Management System (PMS), Call Accounting, HSIA, PABX, POS, and back-office applications.</li><li>Lead IT projects and system upgrades, collaborating with corporate teams and vendors to deliver seamless technology solutions.</li><li>Ensure 24/7 availability and reliability of IT services to support hotel operations and guest needs.</li><li>Establish and maintain system security protocols consistent with corporate policies.</li><li>Oversee IT budget, contracts, and vendor relationships to optimize cost-efficiency and service quality.</li><li>Provide leadership and support to the IT team, fostering a collaborative and service-oriented environment.</li><li>Participate in regional IT meetings, sharing best practices and innovation initiatives.</li></ul>What You Bring<ul><li>University degree in Information Technology, Computer Science, or related field.</li><li>Minimum 5 years of experience in hotel IT management, with at least 2 years in a Director of IT role.</li><li>Proven expertise in hospitality technology systems such as Opera PMS, HSIA, POS, and network infrastructure.</li><li>Strong project management skills and experience implementing IT upgrades and new systems.</li><li>Solid knowledge of network security, server infrastructure, Active Directory, and backup solutions.</li><li>Excellent interpersonal and communication skills, able to work effectively with cross-functional teams.</li><li>Ability to manage multiple priorities in a fast-paced luxury hospitality environment.</li></ul>What We Offer<ul><li>Competitive salary and comprehensive benefits package.</li><li>Employee meals, laundry services, and Ticket Restaurant monthly allowance of €100.</li><li>Access to Four Seasons global training, development, and travel programs.</li><li>Opportunity to lead IT operations at a world-class luxury resort and make a meaningful impact.</li></ul>Join Four Seasons Astir Palace Hotel Athens as our Director of IT and drive technology excellence that supports exceptional guest experiences and operational success. If you are a seasoned IT leader passionate about innovation and service, we invite you to apply today.

Director of IT

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Four Seasons Athens Astir Palace