junior technical operations engineer (3761)

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure.
 

Your day to day will include:

• BSc in Computer Science, Information Technology, or a related field

• Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps

• Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures

• Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits

• Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications   to end users regarding the procedure followed 

• Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents

• Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries

• Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.  

 
What you need to succeed: 

• 2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment  

• Help desk exposure in the provision within a corporate environment

• Knowledge of the practices, processes and general standards of the end-user technical support

• Familiarity with ticketing systems and/or monitoring tools

• Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms 

• Strong customer service culture 

• Effective communication and team player 

• Excellent organizational and prioritization skills 

• Achievement orientation

• Availability to work on shifts 24/7/52 

What’s in it for you?

• An award-winning working environment 🚀

• State of the art facilities including gym & restaurant 🏢

• Hybrid working model 💻

• Competitive salary package and bonus scheme 💸

• Health insurance coverage & Pension Plan 🙏

• Monthly food allowance 🍴

• Continuous learning with classroom/digital trainings by OpapAcademy 🎓

• Internal Career Opportunities 💼

• Well-Being Activities 💪

OPAP Group is an equal opportunity employer