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Απαραίτητα Προσόντα&nbsp;:<ul><li>Πτυχίο ΙΕΚ/ΤΕΙ στον κλάδο Πληροφορικής/Τηλεπικοινωνιών</li><li>Άριστη γνώση MS&nbsp;Office&nbsp;ειδικά MS&nbsp;Excel&nbsp;.</li><li>Άριστη γνώση Αγγλικών (προφορικά &amp; γραπτά)</li></ul>&nbsp;Προσωπικά χαρακτηριστικά:<ul><li>Άριστες επικοινωνιακές δεξιότητες</li><li>Ανεπτυγμένη ικανότητα εξυπηρέτησης πελατών</li><li>Ικανότητα διάγνωσης, ανάλυσης και επίλυσης προβλημάτων</li><li>Οργανωτικές δεξιότητες</li><li>Μεθοδικότητα και συνέπεια</li><li>Ομαδικότητα και συνεργασία</li></ul>&nbsp;Η εταιρία προσφέρει:<ul><li>Άριστο εργασιακό περιβάλλον</li><li>Προοπτικές εξέλιξης</li><li>Συνεχή εκπαίδευση</li><li>Πρόγραμμα ομαδικής ασφάλισης</li></ul>

Back office Agent

Αναλυτική περιγραφή καθηκόντων:&nbsp;§&nbsp;&nbsp;Λήψη και διαχείριση αιτημάτων πελατών, μέσω&nbsp;ticketing&nbsp;system§&nbsp;&nbsp;Ανάθεση και συντονισμός εργασιών σε τεχνικούς και συνεργάτες§&nbsp;&nbsp;Παρακολούθηση εργασιών μέχρι την ολοκλήρωση τους και έλεγχος βάσει συμβολαίων πελατών§&nbsp;&nbsp;Διασφάλιση απαιτήσεων&nbsp;SLAs&nbsp;&nbsp;§&nbsp;&nbsp;Εξ’ αποστάσεως διερεύνηση αιτημάτων, αποκατάσταση βλαβών για συγκεκριμένες υπηρεσίες και πελάτες§&nbsp;&nbsp;Παρακολούθηση και διαχείριση συστημάτων πελατών με χρήση εργαλείων managed services§&nbsp;&nbsp;Τήρηση διαδικασιών για τη σωστή κλιμάκωση μη εξυπηρετούμενων αιτημάτων στις αρμόδιες ομάδες (Level&nbsp;2,&nbsp;Level&nbsp;3)§&nbsp;&nbsp;Reporting&nbsp;&nbsp;&nbsp;Απαραίτητα Προσόντα:&nbsp;<ul><li>Πτυχίο ΤΕΙ/ΑΕΙ (ή ανάλογο του εξωτερικού) στο κλάδο Πληροφορικής / Τηλεπικοινωνιών</li><li>Διαπιστωμένη εμπειρία 2 ετών σε αντίστοιχη θέση</li><li>Πολύ καλή γνώση περιβάλλοντος Windows</li><li>Πολύ&nbsp;καλή&nbsp;γνώση&nbsp;MS Office (excel, word)</li><li>Άριστη γνώση Αγγλικών (προφορικά &amp; γραπτά)</li></ul>&nbsp;&nbsp;Επιθυμητά Προσόντα:&nbsp;<ul><li>Δυνατότητα εργασίας σε βάρδιες 24*7</li></ul>&nbsp;Προσωπικά χαρακτηριστικά:&nbsp;<ul><li>Άριστες επικοινωνιακές δεξιότητες</li><li>Ανεπτυγμένη ικανότητα εξυπηρέτησης πελατών</li><li>Διάθεση για απόκτηση και μετάδοση γνώσεων</li><li>Ικανότητα διάγνωσης, ανάλυσης και επίλυσης προβλημάτων</li><li>Μεθοδικότητα και συνέπεια</li><li>Ομαδικότητα και συνεργασία</li><li>Δυνατότητα λήψης αποφάσεων</li></ul>&nbsp;Η εταιρία προσφέρει:&nbsp;<ul><li>Άριστο εργασιακό περιβάλλον</li><li>Προοπτικές εξέλιξης</li><li>Συνεχή εκπαίδευση</li><li>Πρόγραμμα ομαδικής ασφάλισης</li></ul>

Technical Support Engineer

Η MACOhair, κορυφαία εταιρεία στον χώρο των Συστημάτων Μαλλιών &amp; Περούκων, αναζητά έναν Customer Experience &amp; Relations Specialist, ο οποίος θα αναλάβει την επικοινωνία με τους πελάτες μας, προσφέροντας μια προσωποποιημένη και premium εμπειρία εξυπηρέτησης.Αν σου αρέσει να δημιουργείς σχέσεις εμπιστοσύνης με τους πελάτες, έχεις εξαιρετικές επικοινωνιακές δεξιότητες και θέλεις να γίνεις μέρος μιας αναπτυσσόμενης εταιρείας, αυτή η θέση είναι για σένα!Αρμοδιότητες:<ol><li>Διαχείριση εισερχόμενων επικοινωνιών μέσω τηλεφώνου, email και μηνυμάτων με σκοπό την άριστη εξυπηρέτηση των πελατών</li><li>Δημιουργία σχέσεων εμπιστοσύνης με τους πελάτες, προσφέροντας προσωποποιημένες προτάσεις προϊόντων και υπηρεσιών</li><li>Υποστήριξη πελατών με ιατρικές ανάγκες, παρέχοντας ενσυναίσθηση και διακριτικότητα</li><li>Αντιμετώπιση και διαχείριση παραπόνων, με στόχο την εύρεση λύσεων και την ενίσχυση της ικανοποίησης των πελατών</li><li>Υποδοχή και εξυπηρέτηση VIP πελατών που επισκέπτονται το κατάστημα, δημιουργώντας μια πολυτελή εμπειρία</li><li>Διαχείριση λογαριασμών και παραγγελιών πελατών, προτείνοντας εξατομικευμένες λύσεις</li><li>Παρακολούθηση της ικανοποίησης των πελατών μέσω follow-up επικοινωνιών και προτάσεων βελτίωσης</li><li>Διατήρηση αρχείων πελατών και αξιοποίηση εργαλείων CRM για τη βελτιστοποίηση της εμπειρίας εξυπηρέτησης</li></ol>Τι ζητάμε<ol><li>Προηγούμενη εμπειρία στην εξυπηρέτηση πελατών πολυτελών προϊόντων ή υπηρεσιών</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες και ικανότητα δημιουργίας σχέσεων εμπιστοσύνης</li><li>Ικανότητα διακριτικής και επαγγελματικής διαχείρισης ευαίσθητων περιπτώσεων πελατών</li><li>Οργανωτικότητα, προσοχή στη λεπτομέρεια και ικανότητα διαχείρισης πολλαπλών αιτημάτων</li><li>Εμπειρία σε πωλήσεις ή διατήρηση πελατών (customer retention) θα εκτιμηθεί ιδιαίτερα</li><li>Γνώση τηλεφωνικής και online επικοινωνίας μέσω email, WhatsApp, Viber, Messenger</li><li>Εξοικείωση με εργαλεία CRM και ηλεκτρονική διαχείριση πελατών θα θεωρηθεί επιπλέον προσόν</li><li>Άριστη χρήση της ελληνικής γλώσσας και πολύ καλή γνώση της αγγλικής γλώσσας</li><li>Ικανότητα εργασίας τόσο ανεξάρτητα όσο και ως μέλος ομάδας</li></ol>Τι προσφέρουμε:<ul><li>Σταθερή θέση εργασίας σε ένα πολυτελές Ινστιτούτο με εξειδίκευση στις πιο σύγχρονες λύσεις προσθετικής μαλλιών.</li><li>Συνεχής εκπαίδευση και υποστήριξη από την ομάδα της MACOhair.</li><li>Ανταγωνιστικό πακέτο αποδοχών (900-1.200€) και bonus.</li><li>Δυνατότητα εξέλιξης και ανάπτυξης μέσα στην εταιρεία.</li></ul>

Customer Experience & Relations Specialist Θεσσαλονίκη

Customer Experience & Relations Specialist Καλλιθέα

Customer Experience & Relations Specialist Γαλάτσι

As part of its development plan, it is seeking to hire a Community Associate for its Athens office.Responsibilities<ul><li>Handle incoming calls &amp; emails from users</li><li>Moderate user-generated content (such as merchant reviews, product reviews) in a timely, friendly, and professional manner, to educate and create positive connections with our users and potential user communities</li><li>Interact with users on social networks, on behalf of the brand, using its unique, brand voice</li><li>Identify and report behavioural and technical issues, patterns, and trends in the online community</li><li>Follow up customer calls or emails where necessary</li><li>Proofread, re-structure and edit articles, marketing materials &amp; website text</li><li>Writing clear, compelling copy for various mediums (e.g. Social Media posts, blog posts, ads, internal communication, etc)</li></ul>Requirements<ul><li>Excellent written and verbal communication skills in Greek/English language</li><li>Minimum 1-year experience in a similar position, preferably in an eCommerce environment</li><li>Proven history of maintaining and developing an online community</li><li>Familiarity with social media and digital marketing</li><li>BSc degree in Marketing or other relevant Digital Business field will be an asset</li><li>Ability to manage and prioritize multiple tasks</li><li>Strong sense of empathy for users and genuine interest in connecting with and forming relationships with them</li><li>Attention to detail</li><li>Collaborative, team player and enthusiastic</li><li>Stay up-to-date with current technologies and trends in social media</li></ul>Benefits<ul><li>Private Health Care insurance</li><li>Training and professional development plan</li><li>A relaxed and modern workplace environment</li><li>The opportunity to be part of a growing and leading digital team in Greece</li></ul>

Community Associate

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment?&nbsp;If your answer is yes - then read further!&nbsp;Role backgroundWe're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team remotely from multiple regions across&nbsp;Greece&nbsp;(Eastern Macedonia and Thrace, Peloponnese, Epirus, Crete)!Kindly note that&nbsp;only&nbsp;candidates based outside of Athens &amp; Thessaloniki are eligible for our remote openings. If you are based in Athens, please apply&nbsp;here. Applicants based in Thessaloniki can apply&nbsp;here! :)&nbsp;In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week (40 hours per week).</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to your region's food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>

Support Associate

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment?&nbsp;If your answer is yes - then read further!&nbsp; We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.&nbsp;Please note that this is an on-site position for candidates based in Athens. :)&nbsp;If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week)&nbsp;- we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>

Are you an experienced customer support professional with leadership experience and passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!Role backgroundWolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. Our journey in Greece started in January 2019 and from there we've expanded to Malta and Cyprus in the spring of 2020, as well as Thessaloniki in July 2020 and in Larisa in February 2021. With our excellent customer service, the support teams are the glue that holds the marketplace together. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Lead, you will manage our support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country. Even though we deliver 7 days a week, our new Support Lead will only be required to work Monday - Friday :)What you'll be doing<ul><li>Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.</li><li>Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here!</li><li>Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.</li><li>Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's.</li><li>Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.</li><li>Getting stuff done: Hustle, hustle, hustle.</li></ul>Our humble expectations<ul><li>Proven leadership experience and background from customer experience, product management, customer insights, or similar field</li><li>Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights.</li><li>Passionate about customer experience and enjoy working and engaging with people.</li><li>Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs.</li><li>Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done.</li><li>You have the skills and know-how to motivate your team to provide the best service possible.</li><li>You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter.</li><li>The ability to think on your feet and multi-task.</li><li>Fluent in Greek and English.</li></ul>

Support Team Lead

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Job Ads Ελλάδα - Page 20

back office agent

SPACE HELLAS AE

technical support engineer

SPACE HELLAS AE

customer experience & relations specialist θεσσαλονίκη

MACOhair

customer experience & relations specialist καλλιθέα

MACOhair

customer experience & relations specialist γαλάτσι

MACOhair

community associate

BestPrice.gr

support associate

Wolt Greece

support associate

Wolt Greece

support team lead

Wolt Greece

support team lead

Wolt Greece