Πωλήσεις / Marketing / Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Εστίαση

Πληροφορική

Τουρισμός / Ξενοδοχεία

Χρηματοοικονομικά

Αποθήκη / Logistics

Βιομηχανική Παραγωγή

Κέντρο Εξυπηρέτησης / Call Center

Διοίκηση Επιχειρήσεων

Επαγγέλματα Υγείας

Άλλο

Αισθητική / Κομμωτήριο

Μεταφορές

Ναυτιλία

Εκπαίδευση

Γραμματειακή Υποστήριξη

Νομικές Υπηρεσίες

Ανθρώπινο Δυναμικό / HR

Φροντίδα Κτιρίων / Σπιτιών

Προσωπικό Ασφαλείας

Δημοσιογραφία / ΜΜΕ

Τέχνες / Πολιτισμός

Εργάτες

Αερομεταφορές

Φροντίδα Ενήλικων / Παιδιών

Αθλητισμός / Fitness

Τηλεπικοινωνίες

Αγροτική Παραγωγή

LastWeek

LastThreeDays

Today

Aoristou

Orismenou

Seasonal

FullTime

OnSite

Hybrid

Remote

The&nbsp;Leasing Manager&nbsp;will be reporting to the Commercial Director, Existing Malls.&nbsp;Our new colleague in this position will be responsible for all leasing activities associated with the operation of one or more Shopping Centers, meeting the Company’s goals and ensuring maximum sustainability, at a quality and high occupancy rate. The job holder will also be responsible for ensuring compliance with regulations, overseeing financial issues, analyzing financial, retail and real estate data, monitoring leasing plans, forecasting, etc.&nbsp;In detail, the&nbsp;Leasing Manager&nbsp;will be responsible for the following tasks:<ul><li>Develop and serve the leasing strategy of the Shopping Center, ensuring timely and quality completion of milestones/requirements stated.</li><li>Negotiate with tenants, existing and/or potential, aiming to achieve the desirable outcome.</li><li>Manage leasing contracts and provide input for drafting them.</li><li>Meet the Lease Income Budget.</li><li>Work closely with internal stakeholders (i.e. center management, fit-out, contract management team, etc.).</li><li>Monitor tenants’ sales performance and consult them in order to optimize performance.</li><li>Overview of the retail developments and conditions at a regional and international level.</li><li>Preserve and develop the landlord’s relationship with existing and potential tenants.</li><li>Maintain and monitor a network of contacts, especially with international retail players.</li><li>Look after promising start-uppers with trendy and ‘fresh’ concepts.</li><li>Monitor and analyze new trends and innovative retail models/concepts.</li><li>Analyze success stories and examples to be avoided.</li><li>Maintain and monitor business relationships with competitors.</li><li>Participate in selective Industry Associations, events.</li><li>Contribute to the Bank Guarantees’ handling.</li><li>Ensure that accurate and timely information is available for management reporting or other purposes.</li></ul>&nbsp;You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:&nbsp;Academic Qualifications:&nbsp;<ul><li>Bachelor’s Degree in Real Estate, Business Administration, Property Development or in a relevant area of study, ideally combined with an MSc or MBA.</li><li>Appropriate certifications and industry affiliations relevant to education and experience will be considered an asset.</li><li>Excellent written and verbal Greek and English.&nbsp;</li><li>&nbsp;</li></ul>Professional Experience:<ul><li>Above 5 years of relevant professional experience in the Real Estate/Retail industry, with in-depth knowledge of the current Retail Market and submarket conditions. (Candidates with a professional experience in Shopping Center/Retail related industry will be preferred)</li><li>Experience in working with PR and Marketing agencies in preparing marketing material, as well as with Center Management and Architects for better understanding and contribution to the Operations and stores’ fitting-out process</li><li>Experience in working with real estate agents and other third-party lead generators to target retail market sources</li><li>&nbsp;</li></ul>On a personal side, the ideal candidate:&nbsp;<ul><li>Has excellent communication, negotiation, presentation and multi-tasking skills and is well-connected.</li><li>Has a strong commercial attitude and is result-oriented.</li><li>Has experience and proven track record in leading projects and motivating multi-functional teams.</li><li>Is able to&nbsp;perform well in a team environment, and meet tight deadlines, following procedures and methodology.</li></ul>&nbsp;Our Company offers:&nbsp;Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.&nbsp;Thus, we do provide:&nbsp;<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>&nbsp;We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.

Leasing Manager, Malls (1565)

As a Customer Insights Specialist you will be part of the Bank’s Customer Experience (CX) Βusiness Area and you will support the measurement and analysis of Customer feedback, contributing to the continuous improvement of Customer Experience initiatives.The job holder will play a key role in collecting, analyzing, and reporting on Customer insights, focusing on Net Promoter Score (NPS), transactional feedback, and Customer satisfaction metrics. He/she will work closely with other teams to interpret Customer data, develop reports, and ensure that insights are effectively communicated to drive action. This is an ideal role for someone who enjoys working with data, research, and storytelling, and wants to develop expertise in customer insights and CX analytics in a dynamic and growing team. What you will be doing&nbsp;•&nbsp;&nbsp;&nbsp;Support the execution and analysis of Customer Experience research, including NPS, CSAT, and other Customer satisfaction metrics.•&nbsp;&nbsp;&nbsp;Contribute to the design, monitoring, and reporting of Customer feedback surveys and dashboards.•&nbsp;&nbsp;&nbsp;Use survey platforms (e.g., SurveyMonkey, Medallia, Qualtrics, or similar) to create, manage, and analyze surveys.•&nbsp;&nbsp;&nbsp;Gather and interpret quantitative and qualitative Customer insights, including survey results and verbatim analysis.•&nbsp;&nbsp;&nbsp;Coordinate fieldwork functions by working closely with internal departments that manage Customer data and set up personalized campaigns for sending surveys, ensuring smooth execution and accuracy in customer outreach.•&nbsp;&nbsp;&nbsp;Contribute to the development of clear, data-driven reports and presentations for internal stakeholders.•&nbsp;&nbsp;&nbsp;Work closely with senior team members to ensure insights are translated into actionable recommendations for improving Customer Experience.•&nbsp;&nbsp;&nbsp;Contribute to tracking and maintaining CX metrics, ensuring consistency and accuracy in reporting.•&nbsp;&nbsp;&nbsp;Support ongoing improvements in research methodologies and customer feedback processes.&nbsp;What you need to have&nbsp;•&nbsp;&nbsp;&nbsp;A Bachelor’s degree in Business, Economics, Marketing, or a related field.•&nbsp;&nbsp;&nbsp;At least 5 years of experience in customer insights, market research, data analytics, or a similar role.•&nbsp;&nbsp;&nbsp;Solid understanding of quantitative research, survey design, and customer feedback methodologies.•&nbsp;&nbsp;&nbsp;Experience working with survey platforms (e.g., SurveyMonkey, Medallia, Qualtrics, or similar).•&nbsp;&nbsp;&nbsp;Experience in coordinating fieldwork operations.•&nbsp;&nbsp;&nbsp;Experience working with data sets, dashboards, and analytical tools (Excel, Power BI, Tableau, or similar).•&nbsp;&nbsp;&nbsp;Strong analytical and problem-solving skills, with the ability to identify patterns and trends in customer data.•&nbsp;&nbsp;&nbsp;Good communication and storytelling abilities, to present insights in a clear and engaging manner.•&nbsp;&nbsp;&nbsp;A customer-centric mindset and a passion for improving customer experiences.•&nbsp;&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that encourages learning and growth.•&nbsp;&nbsp;&nbsp;The opportunity to gain valuable experience in customer experience insights and data-driven decision-making.•&nbsp;&nbsp;&nbsp;A culture that fosters continuous learning and professional development.•&nbsp;&nbsp;&nbsp;The chance to work on exciting projects and contribute to the bank’s transformation journey.•&nbsp;&nbsp;&nbsp;Flexible working options and a competitive salary with benefits.&nbsp;All applications will be acknowledged and treated with utmost confidentiality.

Customer Insights Specialist

H&nbsp;JUMBO SA&nbsp;αναζητά έναν ενθουσιώση και αναλυτικό&nbsp;SUPPLY CHAIN ASSISTANT&nbsp;με ισχυρό στατιστικό υπόβαθρο για να ενταχθεί στην ομάδα μας. Εάν έχεις πάθος για τα δεδομένα, την ανάλυση και την αποτελεσματική διαχείριση της εφοδιαστικής αλυσίδας, τότε η θέση αυτή είναι για σένα! Κύριες Αρμοδιότητες:<ul><li>Υποστήριξη στη διαχείριση και ανάλυση δεδομένων της εφοδιαστικής αλυσίδας</li><li>Συλλογή, επεξεργασία και ανάλυση στατιστικών δεδομένων για την παρακολούθηση της απόδοσης των διαδικασιών της εφοδιαστικής αλυσίδας</li><li>Βοήθεια στην ανάπτυξη προβλέψεων ζήτησης και στη βελτιστοποίηση των επιπέδων αποθεμάτων</li><li>Συνεργασία με τα τμήματα Αγοραστών και Αποθηκών για τη βελτίωση αποδοτικότητας των διαδικασιών</li><li>Υποστήριξη στη βελτιστοποίηση των διαδικασιών παραγγελιών, μεταφορών και αποθεμάτων μέσω δεδομένων</li></ul>&nbsp;Απαιτούμενα Προσόντα:<ul><li>Πτυχίο σε Στατιστική, Μαθηματικά, Οικονομικά ή σχετικό τομέα</li><li>Εμπειρία σε θέση που σχετίζεται με τη διαχείριση εφοδιαστικής αλυσίδας ή ανάλυση δεδομένων</li><li>Ικανότητα να εργάζεσαι με μεγάλα σύνολα δεδομένων και να εξάγεις χρήσιμα συμπεράσματα</li></ul>Προαιρετικά Προσόντα:<ul><li>Πιστοποίηση ή επιπλέον σπουδές σε Στατιστική Ανάλυση ή Data Science</li></ul> Η εταιρεία σου προσφέρει:<ul><li>Ευκαιρίες επαγγελματικής ανάπτυξης και εκπαίδευσης</li><li>Δυναμικό εργασιακό περιβάλλον</li><li>Συμμετοχή σε καινοτόμα έργα και διαδικασίες που ενισχύουν την αποτελεσματικότητα της εφοδιαστικής αλυσίδας</li></ul>

SUPPLY CHAIN ASSISTANT

Τι κάνεις<ul><li>είσαι υπεύθυνος/η για τη φερέγγυα παρουσίαση των εμπορευμάτων, καθώς και για την εφαρμογή της εταιρικής πολιτικής πωλήσεων στο κατάστημα</li><li>συντονίζεις τους εργαζομένους στα διάφορα τμήματα του καταστήματος</li><li>συντονίζεις την καθημερινή λειτουργία του καταστήματος</li></ul> Τι πρέπει να διαθέτεις<ul><li>Προηγούμενη επαγγελματική εμπειρία σε θεση υπεύθυνου στο λιανικό εμπόριο</li><li>Γνώσεις χειρισμού Η/Υ</li><li>Δυναμικότητα και ανεπτυγμένη ικανότητα επικοινωνίας και οργάνωσης</li><li>Μεταφορικό μέσο</li><li>Έντονο εμπορικό προσανατολισμό</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις (για τους άνδρες υποψήφιους)</li><li>Ομαδικό πνεύμα</li></ul> Τι σου προσφέρουμε<ul><li>Αξιοκρατικό &amp; σύγχρονο περιβάλλον εργασίας</li><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Άριστες προοπτικές επαγγελματικής εξέλιξης σε σύντομο χρονικό διάστημα</li><li>Συστηματική και ευρύτατη εκπαίδευση&nbsp;</li></ul>

Υπεύθυνοι καταστημάτων

Accountable for meeting our target KPIs on optimal supply-demand balance, to offer stellar customer experience (lateness and customer satisfaction and indirectly Quality of Service cost) as well as courier experience.<ul><li>Plan &amp; execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other central teams such as finance and procurement during bi-annual planning.&nbsp;</li><li>Monitor &amp; course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster, engaging existing courier pool to deliver more, or reactivating inactive couriers</li><li>Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress</li><li>Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation, and customer satisfaction. Support in implementation of global improvement initiative roll-outs</li></ul>You will report to our Global Head of Courier Supply.&nbsp;Our humble expectationsWe are looking for someone with<ul><li>You are a solid operator with experience working in operations or strategic business development in a fast-paced environment</li><li>Attitude for action and ownership beyond the obvious. You are constantly looking for opportunities to improve and have the determination to drive change</li><li>Master degree in a relevant field (Industrial Engineering, Business, or related)</li><li>Stellar capabilities in strategic thinking, analytical execution and reporting. Looker and Excel are a must, but knowing SQL is useful as well</li><li>The ability to work in cross-functional teams, maintain and manage relationships with multiple stakeholders</li><li>A true culture champion - someone that leads by example with collaboration, teamwork, data-driven decision making and best-idea-wins attitude. We also value humility and politeness at all times!</li><li>Excellent written and oral communication skills in English</li></ul>

South Regional Courier Supply Lead

As an Operations Specialist in the Platform Efficiency team, you will take a vital role in optimizing delivery operations and enhancing courier performance across multiple countries within the region. Your primary focus will be on supporting the execution of strategies designed to improve logistics efficiency and achieving key performance targets such as courier costs. You will work closely with the Global Courier Pricing, Logistics, and local Merchant teams, as well as other departments within regional operations, to implement initiatives that drive operational efficiency and improve courier satisfaction.This role requires strong analytical skills, including working with numbers and data analysis, to identify trends, uncover insights, and make data-driven decisions. You should be comfortable analyzing performance metrics, interpreting KPIs, and recommending strategies based on your findings. Reporting to the Regional Head of Platform Efficiency, you will be a key contributor to ensuring that the region meets its financial and operational goals.What you will be doing<ul><li>Contribute to the implementation of pricing-related changes, ensuring alignment with set goals to not only deliver cost savings but also increase courier satisfaction within the region.</li><li>Support the management of regional courier cost budgets set by the Global Delivery Operations teams, aligning with financial targets and operational quality standards.</li><li>Develop and execute data-driven strategies in collaboration with Global Logistics, Product, and Merchant teams to enhance logistics efficiency metrics and overall performance.</li><li>Analyze KPIs and performance data to understand key drivers and trends, providing insights to improve results and help devise strategies to meet or exceed regional targets.</li><li>Optimize logistics operations by enhancing route planning, reducing travel and service times, and improving overall delivery efficiency.</li><li>Create and maintain comprehensive reports and dashboards to monitor key performance indicators, track progress, and communicate results to stakeholders.</li><li>Identify opportunities to streamline courier operations, increase efficiency, and improve overall service quality for consumers, merchants, and couriers.</li></ul>Our humble expectations<ul><li>3-4 years hands-on experience&nbsp;working with both operations and data analysis in a role focused on efficiency optimization and performance improvement.</li><li>Proven ability to work extensively with data&nbsp;to drive decision-making, optimize processes, and enhance operational efficiency.</li><li>Advanced analytical skills are essential, with proficiency in Excel (or Google Sheets) for data analysis; experience with Looker, SQL, or other data applications is a strong advantage.</li><li>A&nbsp;track record of leveraging data-driven strategies&nbsp;to improve key performance metrics and achieve operational targets.</li><li>Excellent interpersonal skills with the ability to&nbsp;manage projects, collaborate across global and regional teams, and influence stakeholders&nbsp;effectively.</li><li>Highly detail-oriented, organized, and capable of managing multiple initiatives in a fast-paced environment.</li><li>Self-motivated problem solver&nbsp;with a proactive approach and a commitment to continuous improvement.</li><li>Strong communication skills, with fluency in English; additional languages are a plus.</li><li>The role can be based in any of our Wolt offices across the following locations: Greece – Athens, Cyprus – Nicosia, Azerbaijan – Baku, Kazakhstan – Almaty, Georgia – Tbilisi, Uzbekistan – Tashkent.</li></ul>

Operations Specialist, Platform Efficiency

Are you an experienced WFM Specialist&nbsp;with a passion for delivering exceptional service? Does designing and launching plans to increase staffing efficiency within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! Role backgroundWolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>

WFM Specialist

As a&nbsp;Regional Scheduling Lead&nbsp;in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges. In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively.Your Mission:<ul><li>Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are;</li><li>Grow and level up your team, supporting their development through the WFM Career map and beyond;</li><li>Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this;</li><li>Build scalable scheduling routines, identify and highlight replication opportunities for global consistency;</li><li>Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times;</li><li>Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being;</li><li>Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times);</li><li>Co-own quarterly OKR target-setting with your fellow leads;</li><li>Build smaller-scale forecasts to support exceptional events, such as incidents.</li></ul>Our humble expectations<ul><li>You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role.</li><li>You’ll have created schedules in a contact centre environment in your prior roles.</li><li>You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management.</li><li>You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations.</li><li>You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency.</li><li>You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams.</li><li>You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.</li><li>You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced!</li></ul>Next stepsWe could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.&nbsp;If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com&nbsp; Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Workforce Management Regional Scheduling Lead, South

As a Customer Experience Specialist, you'll have a key role in shaping exceptional customer experience that leave a lasting impression. Whether the company is focused on retaining customers or expanding its customer base, you will be working in an environment where every interaction matters, driving the organization to be one of the top examples in Customer Experience.In this role, you’ll have the opportunity to shape the entire customer journey, working with cross-functional teams to drive change, tackle their pain points, and create a frictionless, delightful experience for every user.Your day-to-day:<ul><li>Map and optimize customer journeys: Identify all customer touchpoints, analyze challenges, and proactively address friction points to ensure a smooth and enjoyable journey from start to finish.</li><li>Enhance customer engagement: Comprehend customers at every stage—before, during, and after a sale. You’ll address questions, guide through challenges, through collected insights from 3rd parties that interact directly to our customers, ensuring our customer (existing and potential) base has a positive experience with our product.</li><li>Develop and evolve CX strategy: Work closely with Product, Sales, Marketing teams, and our UX/CX designer, you will continuously refine our customer experience strategies. Stay on top of emerging trends and customer behaviors to ensure we’re always one step ahead, using the gathered insights to further adapt our CX strategy.</li><li>Leverage data for insightful decisions: Analyze customer feedback, behavioral data, and Product metrics to uncover actionable insights. You’ll provide clear reports that drive decision-making across the entire business.</li><li>Foster a Customer-First culture: Train teams across departments on customer preferences and needs, ensuring that everyone in the organization adopts a customer-first mindset.</li><li>Innovate with technology: Identify cutting-edge technology solutions to improve customer support, automate feedback collection, and enhance overall efficiency.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field.</li><li>Outstanding communication skills, with the ability to understand and empathize with customers and translate their needs into actionable improvements.</li><li>Sharp problem-solving skills and a creative approach to handling customer issues.</li><li>Proficiency in tools and the latest technology solutions for customer management.</li><li>Excellent multitasking abilities to thrive in a fast-paced, dynamic environment.</li></ul>Personal Profile:<ul><li>Agile mindset: Familiarity with Agile methodologies and Project Management principles to ensure projects are completed effectively and efficiently.</li><li>Passion for technology: A strong interest in technology and willingness to learn and adapt to new technologies and processes to stay ahead of the curve.</li><li>Customer service certification: Certification(s) in Customer Service / Experience, such as CCSP, CCXP or related fields will be highly valued, demonstrating a commitment to deliver exceptional customer experience.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>One-time budget for home-office equipment to make your work-from-home comfortable.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>Join us and be part of a department that is fully dedicated to Customer Experience. With your expertise and passion, you will help us stay ahead of the competition and drive success in a rapidly changing business environment.

CX Optimization Specialist

Στο πλαίσιο ανάπτυξής μας αναζητούμε:Operation Manager(με έδρα τα Κουφάλια)Ένα (1)&nbsp;ικανό άτομο που πιστεύει στην ομαδικότητα, την επικοινωνία και την δημιουργική εργασία, για να ενταχθεί στην ομάδα των ανθρώπων της Δ/νσης Εργοστασίου, στα Κουφάλια Θεσσαλονίκης.Απαιτούμενα προσόντα:<ul><li>Πτυχίο Ανώτατης Σχολής (Διοίκησης επιχειρήσεων ή σχετικού τομέα)</li><li>Τριετή προϋπηρεσία σε ανάλογη θέση (επιθυμητή εμπειρία σε βιομηχανία τροφίμων)</li><li>Άριστη γνώση χειρισμού H/Y (MS Office)</li><li>Άριστη γνώση Αγγλικής γλώσσας</li><li>Ικανότητα ιεράρχησης και διαχείρισης προτεραιοτήτων</li><li>Οργανωτικές δεξιότητες</li><li>Ευχέρεια στην επικοινωνία και ομαδική εργασία</li></ul>Κύριες Αρμοδιότητες:<ul><li>Καθημερινή διαχείριση όλων των διαδικασιών που αφορούν στην λειτουργία της παραγωγής σε όλα τα τμήματα</li><li>Επίβλεψη της καθημερινής λειτουργίας των τμημάτων της Δ/νσης εργοστασιου</li><li>Εισήγηση στην Δ/νση εργοστασίου για προτάσεις βελτίωσης παραγωγικότητας</li><li>Καθοδήγηση και βοήθεια σε όλα τα μέλη της ομάδας για την καλύτερη δυνατή λειτουργία των τμημάτων</li><li>Έλεγχος της απόδοσης των εργαζομένων και διαχείριση τυχόν προβλημάτων</li><li>Συνεχής έλεγχος και διασφάλιση πως οι χώροι που ανήκουν στη Δ/νση εργοστασίου παραμένουν καθαροί και λειτουργούν σύμφωνα με τα πρότυπα υγιεινής και ασφάλειας</li><li>Άριστη επικοινωνία με τους εργαζομένους των τμημάτων</li><li>Εκτελεί επιθεωρήσεις στις εγκαταστάσεις για τον εντοπισμό και την επίλυση θεμάτων</li><li>Συνεργάζεται στενά με τους Υπεύθυνους Προϊσταμένους όλων των τμημάτων, ώστε να εξασφαλίζεται η ομαλή λειτουργία των δραστηριοτήτων/διαδικασιών</li><li>Βοηθά να συμμορφώνονται οι διαδικασίες του οργανισμού με τη νομοθεσία</li></ul>Προσφέρονται:<ul><li>Ανταγωνιστικές αποδοχές</li><li>Ιδιωτικό πρόγραμμα ασφάλισης</li><li>Ένα δυναμικό, δημιουργικό και σύγχρονο περιβάλλον εργασίας</li><li>Συνεχής εκπαίδευση και ευκαιρίες εξέλιξης και ανάπτυξης</li></ul>Αποστολή βιογραφικού σημειώματος στο e-mail:&nbsp;hr@mevgal.gr

Operation Manager (με έδρα τα Κουφάλια)

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operation manager (με έδρα τα κουφάλια)

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