operations specialist, platform efficiency

As an Operations Specialist in the Platform Efficiency team, you will take a vital role in optimizing delivery operations and enhancing courier performance across multiple countries within the region. Your primary focus will be on supporting the execution of strategies designed to improve logistics efficiency and achieving key performance targets such as courier costs. You will work closely with the Global Courier Pricing, Logistics, and local Merchant teams, as well as other departments within regional operations, to implement initiatives that drive operational efficiency and improve courier satisfaction.

This role requires strong analytical skills, including working with numbers and data analysis, to identify trends, uncover insights, and make data-driven decisions. You should be comfortable analyzing performance metrics, interpreting KPIs, and recommending strategies based on your findings. Reporting to the Regional Head of Platform Efficiency, you will be a key contributor to ensuring that the region meets its financial and operational goals.

What you will be doing

• Contribute to the implementation of pricing-related changes, ensuring alignment with set goals to not only deliver cost savings but also increase courier satisfaction within the region.
• Support the management of regional courier cost budgets set by the Global Delivery Operations teams, aligning with financial targets and operational quality standards.
• Develop and execute data-driven strategies in collaboration with Global Logistics, Product, and Merchant teams to enhance logistics efficiency metrics and overall performance.
• Analyze KPIs and performance data to understand key drivers and trends, providing insights to improve results and help devise strategies to meet or exceed regional targets.
• Optimize logistics operations by enhancing route planning, reducing travel and service times, and improving overall delivery efficiency.
• Create and maintain comprehensive reports and dashboards to monitor key performance indicators, track progress, and communicate results to stakeholders.
• Identify opportunities to streamline courier operations, increase efficiency, and improve overall service quality for consumers, merchants, and couriers.

Our humble expectations

• 3-4 years hands-on experience working with both operations and data analysis in a role focused on efficiency optimization and performance improvement.
• Proven ability to work extensively with data to drive decision-making, optimize processes, and enhance operational efficiency.
• Advanced analytical skills are essential, with proficiency in Excel (or Google Sheets) for data analysis; experience with Looker, SQL, or other data applications is a strong advantage.
• A track record of leveraging data-driven strategies to improve key performance metrics and achieve operational targets.
• Excellent interpersonal skills with the ability to manage projects, collaborate across global and regional teams, and influence stakeholders effectively.
• Highly detail-oriented, organized, and capable of managing multiple initiatives in a fast-paced environment.
• Self-motivated problem solver with a proactive approach and a commitment to continuous improvement.
• Strong communication skills, with fluency in English; additional languages are a plus.
• The role can be based in any of our Wolt offices across the following locations: Greece – Athens, Cyprus – Nicosia, Azerbaijan – Baku, Kazakhstan – Almaty, Georgia – Tbilisi, Uzbekistan – Tashkent.