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Reporting to the&nbsp;Retail Logistics Manager Housemarket&nbsp;of the&nbsp;Sales, Range &amp; Logistics&nbsp;department you are responsible and accountable to:<ul><li>Ensure the required Service Levels in all stores in the territory as set in the Business Plan</li><li>&nbsp;&nbsp;Balance the inventory levels per store in terms of stock weeks on hand and overstock as percent of total&nbsp;&nbsp;&nbsp;stock value, as set in the Business Plan</li><li>&nbsp;Ensure the smooth phasing in &amp; out of products according to the IKEA Product Change Date cycle</li><li>Closely monitor and manage all operating costs and P&amp;L elements related to the areas of responsibility</li><li>&nbsp;Implement all the agreed actions set in order to improve the Brand capital, the ICSS &amp; the 4 axes indices</li><li>Ensure that all company, legal and health &amp; safety guidelines are followed in all areas of responsibility and at all times</li><li>Select, develop and maintain a motivated team capable of achieving the agreed objectives</li></ul>What You Bring<ul><li>Bachelor’s degree (preferably in Supply Chain Management)</li><li>Proficiency in MS Office &amp; fluency in Englis</li><li>Knowledge of the retail market and Navision will be an asset</li><li>4-5 years in retail logistics</li><li>At least 3 years in a managerial role within supply chain</li><li>Planning &amp; organizing</li><li>Supply chain expertise</li><li>Team leadership &amp; motivation</li><li>Drive for results</li></ul>What We OfferAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.💰&nbsp;Competitive Compensation: Attractive salary &amp; benefits package🩺&nbsp;Health &amp; Well-being:&nbsp;Comprehensive group life &amp; medical insurance💼&nbsp;Pension Plan:&nbsp;Secure your future with our pension plan benefits💻Employee Development:&nbsp;40+ hours of annual training for continuous learning &amp; development🚀&nbsp;Career Growth:&nbsp;8/10 positions are filled from within, reflecting our commitment to internal talent🛍️&nbsp;Special Discounts:&nbsp;Discounts on IKEA products &amp; other Fourlis Group brands🍽️&nbsp;Employee Restaurant: Μeals at our employee restaurant with exclusive prices🚗&nbsp;Transportation Support: Transportation cards🌍&nbsp;Inclusive Environment:&nbsp;A welcoming, international &amp; diverse teamThe People We Are Looking For<ul><li>Lead by example, always striving to find new and better ways to move forward</li><li>Empower others by taking ownership, making decisions, and following through with accountability</li><li>Embrace a hands-on, customer-focused approach, committed to delivering excellent service</li><li>Have the courage to challenge existing solutions and think creatively.</li><li>Be passionate about life at home and the retail industry</li></ul>&nbsp;Let’s Make a Difference Together!Join us today and be part of the global IKEA family! Submit your resume and start your journey with us.

Retail Supply Integration Manager GR-CY-BG

As a Customer Experience Specialist, you'll have a key role in shaping exceptional customer experience that leave a lasting impression. Whether the company is focused on retaining customers or expanding its customer base, you will be working in an environment where every interaction matters, driving the organization to be one of the top examples in Customer Experience.In this role, you’ll have the opportunity to shape the entire customer journey, working with cross-functional teams to drive change, tackle their pain points, and create a frictionless, delightful experience for every user.Your day-to-day:<ul><li>Map and optimize customer journeys: Identify all customer touchpoints, analyze challenges, and proactively address friction points to ensure a smooth and enjoyable journey from start to finish.</li><li>Enhance customer engagement: Comprehend customers at every stage—before, during, and after a sale. You’ll address questions, guide through challenges, through collected insights from 3rd parties that interact directly to our customers, ensuring our customer (existing and potential) base has a positive experience with our product.</li><li>Develop and evolve CX strategy: Work closely with Product, Sales, Marketing teams, and our UX/CX designer, you will continuously refine our customer experience strategies. Stay on top of emerging trends and customer behaviors to ensure we’re always one step ahead, using the gathered insights to further adapt our CX strategy.</li><li>Leverage data for insightful decisions: Analyze customer feedback, behavioral data, and Product metrics to uncover actionable insights. You’ll provide clear reports that drive decision-making across the entire business.</li><li>Foster a Customer-First culture: Train teams across departments on customer preferences and needs, ensuring that everyone in the organization adopts a customer-first mindset.</li><li>Innovate with technology: Identify cutting-edge technology solutions to improve customer support, automate feedback collection, and enhance overall efficiency.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field.</li><li>Outstanding communication skills, with the ability to understand and empathize with customers and translate their needs into actionable improvements.</li><li>Sharp problem-solving skills and a creative approach to handling customer issues.</li><li>Proficiency in tools and the latest technology solutions for customer management.</li><li>Excellent multitasking abilities to thrive in a fast-paced, dynamic environment.</li></ul>Personal Profile:<ul><li>Agile mindset: Familiarity with Agile methodologies and Project Management principles to ensure projects are completed effectively and efficiently.</li><li>Passion for technology: A strong interest in technology and willingness to learn and adapt to new technologies and processes to stay ahead of the curve.</li><li>Customer service certification: Certification(s) in Customer Service / Experience, such as CCSP, CCXP or related fields will be highly valued, demonstrating a commitment to deliver exceptional customer experience.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>One-time budget for home-office equipment to make your work-from-home comfortable.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>Join us and be part of a department that is fully dedicated to Customer Experience. With your expertise and passion, you will help us stay ahead of the competition and drive success in a rapidly changing business environment.

CX Optimization Specialist

Στο πλαίσιο ανάπτυξής μας αναζητούμε:Operation Manager(με έδρα τα Κουφάλια)Ένα (1)&nbsp;ικανό άτομο που πιστεύει στην ομαδικότητα, την επικοινωνία και την δημιουργική εργασία, για να ενταχθεί στην ομάδα των ανθρώπων της Δ/νσης Εργοστασίου, στα Κουφάλια Θεσσαλονίκης.Απαιτούμενα προσόντα:<ul><li>Πτυχίο Ανώτατης Σχολής (Διοίκησης επιχειρήσεων ή σχετικού τομέα)</li><li>Τριετή προϋπηρεσία σε ανάλογη θέση (επιθυμητή εμπειρία σε βιομηχανία τροφίμων)</li><li>Άριστη γνώση χειρισμού H/Y (MS Office)</li><li>Άριστη γνώση Αγγλικής γλώσσας</li><li>Ικανότητα ιεράρχησης και διαχείρισης προτεραιοτήτων</li><li>Οργανωτικές δεξιότητες</li><li>Ευχέρεια στην επικοινωνία και ομαδική εργασία</li></ul>Κύριες Αρμοδιότητες:<ul><li>Καθημερινή διαχείριση όλων των διαδικασιών που αφορούν στην λειτουργία της παραγωγής σε όλα τα τμήματα</li><li>Επίβλεψη της καθημερινής λειτουργίας των τμημάτων της Δ/νσης εργοστασιου</li><li>Εισήγηση στην Δ/νση εργοστασίου για προτάσεις βελτίωσης παραγωγικότητας</li><li>Καθοδήγηση και βοήθεια σε όλα τα μέλη της ομάδας για την καλύτερη δυνατή λειτουργία των τμημάτων</li><li>Έλεγχος της απόδοσης των εργαζομένων και διαχείριση τυχόν προβλημάτων</li><li>Συνεχής έλεγχος και διασφάλιση πως οι χώροι που ανήκουν στη Δ/νση εργοστασίου παραμένουν καθαροί και λειτουργούν σύμφωνα με τα πρότυπα υγιεινής και ασφάλειας</li><li>Άριστη επικοινωνία με τους εργαζομένους των τμημάτων</li><li>Εκτελεί επιθεωρήσεις στις εγκαταστάσεις για τον εντοπισμό και την επίλυση θεμάτων</li><li>Συνεργάζεται στενά με τους Υπεύθυνους Προϊσταμένους όλων των τμημάτων, ώστε να εξασφαλίζεται η ομαλή λειτουργία των δραστηριοτήτων/διαδικασιών</li><li>Βοηθά να συμμορφώνονται οι διαδικασίες του οργανισμού με τη νομοθεσία</li></ul>Προσφέρονται:<ul><li>Ανταγωνιστικές αποδοχές</li><li>Ιδιωτικό πρόγραμμα ασφάλισης</li><li>Ένα δυναμικό, δημιουργικό και σύγχρονο περιβάλλον εργασίας</li><li>Συνεχής εκπαίδευση και ευκαιρίες εξέλιξης και ανάπτυξης</li></ul>Αποστολή βιογραφικού σημειώματος στο e-mail:&nbsp;hr@mevgal.gr

Operation Manager (με έδρα τα Κουφάλια)

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