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Σου αρέσει η επικοινωνία; Είσαι καλός ακροατής και σου αρέσει να δίνεις λύσεις; Αν θέλεις να είσαι μέλος μιας ομάδας που παρέχει την καλύτερη και πιο ποιοτική εξυπηρέτηση στους πελάτες, τότε μπορεί να είσαι ο/η υποψήφιος/α που αναζητούμε 🙋&nbsp;ΤΙ ΣΟΥ ΠΡΟΣΦΕΡΟΥΜΕΘα έχεις την ευκαιρία να γίνεις μέλος μιας πολυεθνικής εταιρίας που θέλει να είναι η πρώτη επιλογή των υποψηφίων. Η εξέλιξή σου είναι πολύ σημαντική για εμάς και θα σε στηρίξουμε για να τα καταφέρεις. Επίσης, ως JYSK ambassador, θα έχεις:&nbsp;<ul><li>Ευκαιρίες για προσωπική ανάπτυξη και ανάληψη περιοχών ευθύνης, σε ένα τμήμα που συνεχώς μεγαλώνει</li><li>Βασικό μικτό μισθό στα 1.210€</li><li>Bonus επίτευξης στόχων που μπορεί να φτάσει ετησίως το ποσό ενός επιπλέον μισθού</li><li>Ιδιωτικό πρόγραμμα ασφάλισης</li><li>Έκπτωση 20% στα προϊόντα JYSK</li><li>Εσωτερικούς διαγωνισμούς με ελκυστικά έπαθλα και συμμετοχή σε δραστηριότητες της ομάδας.</li><li>Πενθήμερο πρόγραμμα εργασίας σε βάρδιες</li><li>Δυνατότητα τηλεργασίας 2 φορές την εβδομάδα, μετά την περίοδο της εκπαίδευσης</li><li>Ένα όμορφο περιβάλλον εργασίας και διασκεδαστικές δραστηριότητες, όπως&nbsp;το&nbsp;ετήσιο πάρτι της εταιρίας</li><li>Εργαλεία τεχνολογίας που θα κάνουν την καθημερινότητά σου πολύ πιο εύκολη</li></ul>&nbsp;ΠΩΣ ΘΑ ΕΙΝΑΙ Η ΚΑΘΗΜΕΡΙΝΟΤΗΤΑ ΣΟΥ ΣΤΟ ΤΜΗΜΑ ΕΞΥΠΗΡΕΤΗΣΗΣ ΠΕΛΑΤΩΝ<ul><li>Φροντίζεις για την καλύτερη δυνατή επικοινωνία με τους πελάτες και συμμετέχεις ενεργά στις πωλήσεις του τμήματος</li><li>Χρησιμοποιείς διάφορα κανάλια επικοινωνίας όπως τηλέφωνο, chat, e-mail και Social Media</li><li>Δέχεσαι τηλεφωνικές παραγγελίες, δεν διστάζεις να προτείνεις και εσύ προϊόντα και υπηρεσίες στους πελάτες</li><li>Παρακολουθείς τις παραγγελίες και τις επιστροφές των πελατών</li><li>Διαχειρίζεσαι αιτήματα και παράπονα πελατών τόσο των φυσικών καταστημάτων όσο και του ηλεκτρονικού μας καταστήματος</li><li>Επικοινωνείς και συνεργάζεσαι τόσο με τα καταστήματα μας όσο και με άλλα τμήματα της εταιρείας, στην Ελλάδα και στο εξωτερικό</li><li>Συνεισφέρεις στη συνεχή βελτίωση των καθημερινών διαδικασιών, προτείνοντας λύσεις σε πιθανά ζητήματα και κάνοντας προτάσεις για τη βελτίωση των παρεχόμενων υπηρεσιών προς τους πελάτες</li></ul>&nbsp;Γνώρισε έναν από τους Customer Service Supporters μας και μάθε περισσότερα για την εργασία στο τμήμα εξυπηρέτησης πελατών&nbsp;εδώ&nbsp;ΤΙ ΘΑ ΠΡΕΠΕΙ ΝΑ ΔΙΑΘΕΤΕΙΣ<ul><li>Έχεις εμπειρία σε ανάλογη θέση στην Εξυπηρέτηση Πελατών τουλάχιστον για&nbsp;1-2 χρόνια</li><li>Πολύ καλές επικοινωνιακές δεξιότητες τόσο σε προφορικό όσο και σε γραπτό επίπεδο, έχεις πελατοκεντρική αντίληψη αλλά και θετικό τρόπο προσέγγισης των καθημερινών εργασιών και αντιμετώπισης των πιθανών προκλήσεων</li><li>Είσαι μεθοδικός/ή και οργανωτικός/η και δείχνεις επιμονή στην ολοκλήρωση των διαφόρων εργασιών</li><li>Δίνεις πάντα έμφαση στην ποιοτική εξυπηρέτηση του πελάτη</li><li>Χειρίζεσαι σε πολύ καλό επίπεδο την αγγλική γλώσσα, τόσο στον προφορικό όσο και στον γραπτό λόγο</li></ul>&nbsp;ΠΙΣΤΕΥΕΙΣ ΟΤΙ ΕΙΝΑΙ ΑΥΤΗ Η ΕΥΚΑΙΡΙΑ ΣΟΥ; Κάνε σήμερα την αίτησή σου!

Customer Service Supporter

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.</li><li>Organize warm welcomes and fond farewells.</li><li>Conduct in-room check-ins and collect preferences during the stay.</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.</li><li>Support the operation of the guest messaging hub.</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.</li><li>Coordinate amenities and special items with departments.</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.</li><li>Use all required systems with proficiency.</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.</li><li>Record guest issues and ensure complaints are resolved.</li><li>Follow LQA &amp; Forbes service standards.&nbsp; &nbsp;</li></ul>Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.</li><li>Strong English communication; additional languages beneficial.</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.</li><li>Ability to multitask and work under pressure.</li><li>Excellent grooming and customer service.&nbsp;</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Guest Experience Agent | One&Only Aesthesis, Athens (18917)

Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.Key Responsibilities<ul><li>Oversee the daily operation of the restaurant(s), ensuring excellence in guest service and satisfaction</li><li>Ensure smooth coordination between kitchen, bar, and service teams</li><li>Maintain high standards of hygiene, service, and hospitality according to company and Hilton brand standards</li><li>Handle customer feedback proactively and with professionalism</li><li>Train, develop, and motivate the restaurant team to achieve service excellence</li><li>Supervise scheduling and shift planning to ensure optimum staffing</li><li>Ensure compliance with health &amp; safety, ISO, and HACCP regulations</li><li>Report on daily operations, guest satisfaction, and team performance to the F&amp;B Manager</li></ul>Requirements<ul><li>Degree or Diploma in Hospitality Management or related field</li><li>Excellent command of the English language</li><li>A second language will be considered an asset</li><li>Minimum&nbsp;2 years of experience in a similar position&nbsp;in a 5-star hotel or fine-dining restaurant</li><li>Computer literacy (MS Office, POS systems)</li><li>Strong leadership, team management, and communication skills</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li><li>Access special hotel rates worldwide&nbsp;– exclusively for our team members.</li><li>Winter Work Abroad&nbsp;– explore exciting hotel career opportunities.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

Restaurant Manager

The E-commerce &amp; Digital Manager for Romania and Bulgaria will play a pivotal role in driving the e-commerce &amp; digital retail strategy for these markets. The position is responsible for overseeing and guiding the e-commerce teams in Romania and Bulgaria, ensuring alignment with the company’s regional goals and standards.Acting as a key liaison between the regional headquarters and the local market teams, the E-commerce &amp;&nbsp;Digital Manager will be tasked with delivering exceptional customer experience, driving online sales growth, and ensuring seamless collaboration across all stakeholders. Moreover, the role will be responsible for Revenue Growth of websites in Romania &amp; Bulgaria.&nbsp;Key Responsibilities&nbsp;Strategic Leadership<ul><li>Develop and implement the e-commerce strategy for Romania and Bulgaria in alignment with regional and local objectives.</li><li>Analyze market trends, customer behavior, and competitor activity to identify opportunities and make data-driven decisions.</li><li>Set and monitor KPIs for the e-commerce teams in Romania &amp; Bulgaria, ensuring consistent progress towards business goals.</li></ul>Team Management<ul><li>Guide, inspire, and support the e-commerce teams in Romania &amp; Bulgaria to deliver high-performing results.</li><li>Provide mentorship, training, and professional development opportunities to the teams.</li><li>Foster collaboration and knowledge-sharing across the teams to achieve synergies and efficiency.</li></ul>Cross-Functional Collaboration<ul><li>Act as the primary point of contact between the regional headquarters and the local market teams.</li><li>Collaborate with marketing, logistics, IT, and customer service teams to optimize the end-to-end online customer journey.</li><li>Ensure the integration of regional campaigns and initiatives into local e-commerce operations.</li></ul>Performance Optimization<ul><li>Oversee the management of e-commerce platforms, ensuring optimal site performance, user experience, and conversion rates.</li><li>Partner with the analytics team to monitor website metrics, identify areas of improvement, and implement enhancements.</li><li>Ensure alignment with budgeted and financial targets for e-commerce operations in the assigned markets.</li></ul>Localization and Market Understanding<ul><li>Adapt regional and local strategies to fit the unique needs and culture of the Romanian and Bulgarian markets.</li><li>Ensure content, promotions, and campaigns resonate with local customers while maintaining brand consistency.</li></ul>Compliance and Reporting<ul><li>Ensure compliance with local regulations and policies regarding e-commerce operations.</li><li>Provide regular updates and detailed reports to the Regional Head of E-commerce &amp; Communications, highlighting progress, challenges, and opportunities.</li></ul>&nbsp;Qualifications and Skills&nbsp;Education &amp; Experience<ul><li>Bachelor’s degree in business administration, Marketing, or a related field (Master’s degree is a plus).</li><li>Minimum 5 years of experience in e-commerce management, preferably in a multi-country or regional role.</li><li>Proven track record of driving online sales growth and leading successful teams.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and people management skills, with the ability to motivate and align cross-functional teams.</li><li>Excellent understanding of e-commerce platforms, digital marketing tools, and analytics.</li><li>Analytical mindset with the ability to interpret data and make strategic recommendations.</li><li>Exceptional communication and interpersonal skills, capable of managing multiple stakeholders across diverse cultures.</li><li>Adaptable and resilient in a fast-paced, dynamic environment.</li><li>Results-driven with a proactive and innovative approach to problem-solving.</li><li>Proficiency in English (knowledge of Romanian or Bulgarian is an advantage).</li><li>Availability for traveling</li></ul>&nbsp;Why Join Us?<ul><li>Be a member of Fourlis 75-year successful track record in South East Europe, and a contributor to our future success.</li><li>Competitive remuneration &amp; benefits package.</li><li>Career development opportunities in a dynamically growing business environment.</li></ul>

E-Commerce & Digital Manager - Romania & Bulgaria

A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and escort them to their seat. They also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. He/she will work closely with the Culinary and Beverage teams to ensure One&amp;Only service standards exceed the experience of the guest. Key Duties and Responsibilities<ul><li>Greeting guests as they enter and putting them on a waiting list as necessary.</li><li>Providing guests with menus and answering any initial questions.</li><li>Seating guests at tables or in waiting areas.</li><li>Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.</li><li>Engaging with guests to ensure they're happy with food and service.</li><li>Responding to complaints and helping to resolve them.</li><li>Answering phone calls, taking reservations and answering questions.</li><li>A knowledge of the menu.</li><li>Helping with other positions in the restaurant as needed.</li><li>Providing great customer service.</li><li>To assist with any other duties that are required by the members of the management team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>At least 2 years’ experience</li><li>Excellent Communication skills</li><li>Excellent knowledge of English</li><li>Workplace training from within a high standard hotel environment.</li><li>Knowledge of catering operations and beverage practices within the catering industry. &nbsp;</li><li>Experience in a luxury resort would be an advantage but not a requirement.</li></ul>What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Hostess | Ora By Ettore Botrini | One&Only Aesthesis, Athens (18938)

Wellness Managers What We Offer<ul><li>Competitive salaries and benefits</li><li>Professional training and career development opportunities</li><li>A positive and inclusive work environment</li><li>Accommodation and meals provided</li><li>Opportunity to work in one of the most beautiful destinations in Greece</li></ul>Skills and Qualifications<ul><li>Prior experience in hospitality is preferred but not mandatory for entry-level roles</li><li>A passion for delivering excellent customer service</li><li>Strong communication and interpersonal skills</li><li>Flexibility to work in shifts</li><li>Multilingual abilities (English, Greek, and any additional languages are a plus)</li></ul>How to ApplyTo apply for any of our available positions, please send your CV along with a cover letter to&nbsp;cv@zhg.gr&nbsp;Applications are open for the 2025 season, with hiring beginning from January to April 2025.Zante Hospitality GroupExcellence in Hospitality, Inspired by the Beauty of Zakynthos.For more information about our properties and careers, visit our website at&nbsp;www.zhg.gr&nbsp;Follow us on social media to stay updated on new opportunities!Location:Zante Park Resort &amp; Spa: Laganas, Zakynthos, GreeceGalaxy Beach Resort: Laganas Bay, Zakynthos, Greece

Wellness Managers

Assistant Managers What We Offer<ul><li>Competitive salaries and benefits</li><li>Professional training and career development opportunities</li><li>A positive and inclusive work environment</li><li>Accommodation and meals provided</li><li>Opportunity to work in one of the most beautiful destinations in Greece</li></ul>Skills and Qualifications<ul><li>Prior experience in hospitality is preferred but not mandatory for entry-level roles</li><li>A passion for delivering excellent customer service</li><li>Strong communication and interpersonal skills</li><li>Flexibility to work in shifts</li><li>Multilingual abilities (English, Greek, and any additional languages are a plus)</li></ul>How to ApplyTo apply for any of our available positions, please send your CV along with a cover letter to&nbsp;cv@zhg.gr&nbsp;Applications are open for the 2025 season, with hiring beginning from January to April 2025.Zante Hospitality GroupExcellence in Hospitality, Inspired by the Beauty of Zakynthos.For more information about our properties and careers, visit our website at&nbsp;www.zhg.gr&nbsp;Follow us on social media to stay updated on new opportunities!Location:Zante Park Resort &amp; Spa: Laganas, Zakynthos, GreeceGalaxy Beach Resort: Laganas Bay, Zakynthos, Greece

Assistant Managers

Hotel Managers What We Offer<ul><li>Competitive salaries and benefits</li><li>Professional training and career development opportunities</li><li>A positive and inclusive work environment</li><li>Accommodation and meals provided</li><li>Opportunity to work in one of the most beautiful destinations in Greece</li></ul>Skills and Qualifications<ul><li>Prior experience in hospitality is preferred but not mandatory for entry-level roles</li><li>A passion for delivering excellent customer service</li><li>Strong communication and interpersonal skills</li><li>Flexibility to work in shifts</li><li>Multilingual abilities (English, Greek, and any additional languages are a plus)</li></ul>How to ApplyTo apply for any of our available positions, please send your CV along with a cover letter to&nbsp;cv@zhg.gr&nbsp;Applications are open for the 2025 season, with hiring beginning from January to April 2025.Zante Hospitality GroupExcellence in Hospitality, Inspired by the Beauty of Zakynthos.For more information about our properties and careers, visit our website at&nbsp;www.zhg.gr&nbsp;Follow us on social media to stay updated on new opportunities!Location:Zante Park Resort &amp; Spa: Laganas, Zakynthos, GreeceGalaxy Beach Resort: Laganas Bay, Zakynthos, Greece

Hotel Managers

We are seeking a Sales Representative to support sustainable growth in an assigned field territory through effective in‑store execution and collaboration with customers. The role is based in Athens, reports to the Key Account Manager, and offers exposure to core Commercial activities with opportunities for development as the business evolves.&nbsp;Key Accountabilities • &nbsp; &nbsp;Implement in store activities ensuring compliance with Shopper Marketing guidelines and priorities • &nbsp; &nbsp;Manage and improve in store fundamentals features • &nbsp; &nbsp;Explore and seize in-store business opportunities to create value • &nbsp; &nbsp;Prepare and deliver tailored sales presentations for customers of responsibility to support category growth. • &nbsp; &nbsp;Market intelligence monitoring and reporting&nbsp;Qualifications • &nbsp; &nbsp;University Degree in Business, or relevant field.&nbsp; • &nbsp; &nbsp;1 to 2 years of related working experience will be appreciated but is not a prerequisite&nbsp; • &nbsp; &nbsp;Excellent interpersonal and communication skills, proactivity, and determination • &nbsp; &nbsp;Strong analytical skills and competency in MS Office&nbsp; • &nbsp; &nbsp;Ability to perform multiple tasks, work well on your own and as part of a team • &nbsp; &nbsp;Ability to work under pressure • &nbsp; &nbsp;Fluency in Greek and English • &nbsp; &nbsp;Driving License • &nbsp; &nbsp;Military service obligations (if applicable) should be fulfilled

Sales Representative - Athens

Responsibilities:<ul><li>Translate business requirements into ERP functional and configuration requirements</li><li>Participate in analyzing customer needs and identifying opportunities for improvement</li><li>Liaise with the R&amp;D department for developing custom solution components when required</li><li>Provide ongoing support to our growing customer base of Pylon ERP software implementations</li><li>Manage testing and documenting of the ERP software configuration</li><li>Perform customer needs analysis and participate in business process solutions design and architecture</li><li>Compose development specifications and interact with customers to test modifications and resolve any issues that may arise</li><li>Be in charge of the completeness and quality of functional design</li><li>Provide user training to customers</li></ul> Requirements:<ul><li>At least 3 - 4 years experience in providing ERP software solution Services</li><li>Experience in Pylon ERP is a considerable plus</li><li>Computer Science or Economics or Finance&nbsp;Degree or equivalent</li><li>Strong presentation, communication (both written &amp; oral) skills</li><li>Strong ability to convey technical information to non-technical customers</li><li>Self - direction, attention to detail &amp; great customer focus</li><li>Excellent command of English, both written and oral</li><li>Preferred knowledge in SQL &amp; Javascript</li></ul> We Offer:<ul><li>Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024,&nbsp;10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology&nbsp;Awards)</li><li>Competitive remuneration package</li><li>Ongoing training, opportunities &amp; career development</li><li>Private medical insurance</li><li>Psychological support line</li><li>Online personal- training programs</li><li>Free participation in Epsilon Training &amp; Epsilon College educational programs</li><li>Hybrid working model</li></ul>

ERP Consultant Athens 

Velmar, one of the largest retail companies in Greece and an official distributor and repairer of vehicles for 14 brands, is expanding its operations and is seeking a Car Sales Consultant in Geraka.Main Responsibilities of the Sales Consultant:<ul><li>Provide high-level customer service to the Company’s clients.</li><li>Explore and show genuine interest in the customer’s needs.</li><li>Understand and effectively communicate the competitive advantages of the brand and company represented.</li><li>Prepare and negotiate offers tailored to the customer’s needs.</li><li>Build long-term relationships of trust with customers.</li><li>Successfully manage corporate clients.</li><li>Participate in promotional activities (marketing events, trade shows).</li></ul>What We Need From You:<ul><li>University or Technical Institute degree (TEI/AEI)</li><li>At least 2 years of experience in automotive sales</li><li>Good computer skills</li><li>Good command of English</li><li>Goal-oriented mindset</li><li>Customer-centric approach</li><li>Strong communication and negotiation skills</li></ul>The Company Offers:<ul><li>Competitive compensation package</li><li>Dynamic and modern working environment</li><li>Career development opportunities within a leading business group</li></ul>

Sales Consultant - Γέρακα

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.&nbsp;As a Reservations Manager you will·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage all rooms reservations processes for the hotel·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources et·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handling Online Booking Engine and the group’s multi-PMS·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handling incoming requests (e-mail, phone calls and website)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processing all reservation requests, changes, and cancellations received by phone or email·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Having knowledge of all major Extranets (Β2Β, B2C, OTAs)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Room Allocation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicating with the Sales and Accounting Departments regarding offers or following up on payments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answering questions about property facilities/services and room accommodations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare reports for the upper management team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handling and monitoring&nbsp;commission invoices for the travel agencies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaising with travel agents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train reservation agents to meet its standard·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with Front Office staff to coordinate a smooth operationEntry Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent command of the English language, both oral and verbal·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of any other language will be considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Multi-tasking·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and organizational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to effectively working under pressure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 2 years experience in a relevant position·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in a multi-property management system will be considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in Opera PMS and Pylon·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiar with Forbes standards will be considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MS Office Suite skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Teamwork spirit and customer service attitude·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to motivate and lead a team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail

Reservations Manager

Enearth, a subsidiary of Energean, is seeking a Receptionist to manage front desk operations and provide administrative support to the office.&nbsp;The role is responsible for ensuring a professional and welcoming environment for visitors, while supporting day-to-day administrative activities and contributing to the smooth running of the office.&nbsp;This is an excellent opportunity for a well-organized and service-oriented professional to join a dynamic and growing organization.&nbsp;Key Accountabilities&nbsp;<ul><li>Greet and welcome visitors, ensuring a professional and positive first impression</li><li>Answer, screen, and forward incoming calls, providing accurate information via phone and email</li><li>Manage incoming and outgoing mail, courier services, and deliveries</li><li>Prepare and maintain meeting and training rooms as required</li><li>Ensure front office areas are tidy, organized, and fully stocked</li><li>Order office supplies, monitor inventory, and maintain records of expenses</li><li>Provide general administrative and clerical support (filing, photocopying, scanning, etc.)</li><li>Provide ad hoc administrative support to executives, as required</li><li>Support the coordination of meetings and internal events, when needed</li></ul>&nbsp;Qualifications &amp; Experience&nbsp;<ul><li>2+ years of experience in a receptionist, administrative, or similar role</li><li>Bachelor’s degree in business administration or a related field will be considered an asset</li><li>Excellent command of English (written and spoken)</li><li>Proficiency in Microsoft Office Suite</li><li>Familiarity with office equipment (e.g. telephone systems, printers)</li></ul>&nbsp;Skills &amp; Competencies&nbsp;<ul><li>Professional attitude and appearance</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational and time-management abilities</li><li>Ability to multitask and prioritize effectively</li><li>Customer service-oriented mindset</li><li>Ability to work under pressure and meet deadlines</li><li>Reliable, proactive, and detail-oriented</li></ul>&nbsp;What We Offer&nbsp;<ul><li>Competitive compensation and benefits package</li><li>A professional and supportive working environment</li><li>Opportunities for development within a growing organization</li></ul>

Receptionist

As an Industrial Presales Engineer, you will play a pivotal role in managing customer orders and supporting the delivery of industrial products and solutions. The role involves guiding clients and collaborating with internal teams and suppliers toward optimal outcomes, while ensuring high-quality service in line with KAFKAS’s standards.Key Responsibilities:<ul><li>Preparation of technical and commercial offers and execution of customer orders</li><li>Proactive customer communication regarding order status and delivery progress</li><li>Close collaboration with internal teams, including B2B Sales, Retail Network, Order Flow &amp; Supply Chain, Product Management, Lighting Department, Purchasing, and the Industrial Solutions &amp; e-Mobility BU</li><li>Communication and negotiation with suppliers to secure optimal commercial terms and ensure efficient order fulfillment</li></ul>Previous experience is not mandatory. A strong willingness to learn, technical curiosity, and motivation for development are key success factors for this role.Required Qualifications:<ul><li>Strong commercial awareness and strategic way of thinking</li><li>Bachelor’s degree from a Technical University or Institute (A postgraduate degree in a technological field or an MBA will be considered an asset)</li><li>Excellent knowledge of SAP and MS Office</li><li>Very good command of English (written and spoken)</li><li>Excellent communication and organizational skills</li><li>Strong analytical abilities and initiative-taking mindset</li><li>Interest and ease in understanding industrial products (Power distribution, motion control and automation systems sensors etc.) will be highly considered</li></ul>What We Offer:<ul><li>Competitive salary &amp; benefits package</li><li>Work in an award-winning company (Best Workplace in Greece for 11 years)</li><li>A dynamic and collaborative work environment</li><li>Opportunities for professional growth and development</li></ul>Training &amp; Development at KAFKASKAFKAS offers high-level training delivered by the engineers of the Industrial Solutions Business Unit, including:<ul><li>In-depth specialization in industrial products and their applications</li><li>Training in negotiation techniques</li><li>Training in modern customer management and sales methodologies and other internationally recognized best practices</li></ul>This development program combines technical expertise and commercial skills, through close collaboration with experienced Business Unit professionals, shaping a well-rounded professional profile in the field of industrial solutions.

Industrial Presales Engineer

Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image at all times. Generate and optimize revenue by effectively following the set selling strategies through revenue management. Practice and promote the desired work culture around the four core values.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.</li><li>Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times.</li><li>Ensures every caller directed to the department receives an optimum level of services and care at all times.</li><li>Consistently follows the IFH call processing standard at all times.</li><li>Handles guest queries, requests and complaints related to reservations in a polite and efficient manner. Seeks guidance from Team Leader or Manager to minimize customer dissatisfaction.</li><li>Records and processes reservations via all channels and ensuring response within 24 hours of receipt.</li><li>Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information.</li><li>Ensures accurate input of reservations details in the hotel property management system.</li><li>Liaise with the Sales Department regarding booking of group rooms.</li><li>Provides Team Leader and Manager all relevant correspondences for late cancellation and no-show bookings to support the penalty charges.</li><li>Always maintains a comprehensive filing system in the Reservations department.</li><li>Attends all training programs as required by the business needs.</li><li>Treats internal and external customers fairly with respect, while developing effective customer networks.</li><li>Achieve performance target (Key Performance Indicator) to ensure that agent’s work supports and furthers the organization's goals.</li><li>Performs any additional tasks as and when directed by the Team Leader and Manager according to the business needs.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;&nbsp; &nbsp; &nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>&nbsp; &nbsp;Bachelor’s degree</li><li>Minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field</li><li>Excellent knowledge of Greek and English (another language, namely Russian, German, Italian or French is an advantage)</li><li>Experienced in using Opera system.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint)</li><li>Excellent communication skills</li><li>Strong administrative abilities</li></ul>

Agent, Reservations 6567

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>Our People, Our Energy!The CompanyCoral Gas A.E.B.E.Y., part of the&nbsp;Motor Oil Group, is active in the market for gas storage and marketing. Through its 4 facilities in Athens, Thessaloniki, Ioannina and Crete, it serves over 1,000,000 customers, supplying them with reliability and safety of gas, constantly investing in innovation and security.&nbsp;The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently we are seeking to hire for a Bulk&nbsp;Account Manager&nbsp;to &nbsp;to develop, manage and oversee sales network .<h2>During your day you will:</h2><ul><li>Be responsible for implementing the annual target plan as set; follow up existing customers;develop, guide &amp; monitor sales; intervene promptly when results may not be achieved,taking timely decisions and appropriate action to bring things back on course&nbsp;</li><li>Execute brand communication plan in order to engage stakeholders to new company’s values</li><li>Systematic follow up of&nbsp; his portfolio in terms of credit, HSSE, volume and unit C1.Study company’s monthly results in the area of responsibility (in terms of volume, unit C1, C1, DSO, overdues)</li><li>Manage all aspects of the bulk business including, sales, pricing policy, on going projects, promotions, administration, and customer service.</li><li>Be aware of competitors movements in his area of responsibility and of their strengths/weaknesses</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Engineering or in an Economics-related field</li><li>MBA or additional relevant studies will be considered a plus</li><li>At least 3 years of experience in years in retail or in wholesaling or industrial sales area&nbsp;</li><li>Excellent command of the Greek and English language (oral and written)</li><li>Proficient use of MS Office tools</li><li>Travel flexibility is required</li></ul>&nbsp;&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What give us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Bulk Account Manager

Take on a new challenge and apply your expertise in a very challenging field. You’ll report to the Head of D&amp;IS Services Department in Athens and work alongside his professional and dedicated teammates.You'll drive the execution of ISR (Integrated Services Readiness) and Obsolescence activities for projects and tenders, according to contractual requirements and customer expectations as well as in conformity with Alstom processes ensuring Alstom legal and contractual rights within the perimeter of your scope of work.&nbsp;Your future responsibilities<ul><li>As ISR Engineer you' ll be accountable for:<ul><li>The production of the ISR Elements (ISR Management Plan, Maintenance plan and documentation, Training Plan and documentation, Special tools and test benches, Spare parts) during both Tender and Project phase.</li><li>Planning, cost and quality of the ISR Elements accordingly to the ISR management Plan.</li><li>Managing delivery of ISR elements during tender and project phase with respect of ISR management Plan.</li><li>Managing coordination with other Métier or Function (engineering, sourcing, RAMS etc.)&nbsp;for the design of ISR elements.</li><li>Managing coordination with central Function to ensure integration and compliancy with standard and best practice</li></ul></li><li>As Obsolescence Engineer you' ll be accountable for:</li></ul><ul><li>Facilitating and supporting the development of obsolescence management plan with Product Platforms, Projects and Centers of Excellence.</li><li>Requesting &amp; validating product structures and Bills of Material for obsolescence monitoring from Product Units (Design Authority), Suppliers and other sources such as Illustrated Parts Catalogue and load in TOMSYS.</li><li>Determining obsolescence monitoring strategies for products and projects.</li><li>Reviewing incoming obsolescence alerts from external sources, load in TOMSYS and identify necessary actions.</li><li>Preparing periodic project obsolescence reports including Performance Indicators.</li><li>Facilitating development of obsolescence solutions.</li><li>Developing (with sourcing and Supply Chain)&nbsp;obsolescence management capability in Suppliers through use of Supplier Charter Audits and Obsolescence Management Plans.</li><li>Facilitating supplier obsolescence review meetings.</li></ul>&nbsp;All about youWe value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:&nbsp;<ul><li>Bachelor's degree in electrical or mechanical engineering.&nbsp;</li><li>3-5 years’ experience in maintenance execution.</li><li>Familiarity with maintenance documentation (maintenance plan, maintenance manuals, spare parts etc.).</li><li>Familiarity with components, electronics and obsolescence concept.&nbsp;</li><li>Medium or advanced knowledge of MS-Office Suite (Excel, Powerpoint, Word).</li><li>Experience of working in and with multi-national companies and in different business cultures.</li><li>Fluent in&nbsp;Greek and English</li><li>Communication skills (with internal and external stakeholders).</li><li>Solid decision making and critical thinking.</li><li>Self-motivated.</li><li>Attention to detail.</li><li>Collaboration &amp; teamwork (working with local team and with a remote network).</li><li>Familiarity with railway industry is a plus.</li></ul>Things you’ll enjoyJoin us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:<ul><li>Enjoy stability, challenges and a long-term career free from boring daily routines.</li><li>Work with latest standards in railways industry.</li><li>Collaborate with transverse teams and helpful colleagues.</li><li>Utilize our professional and friendly working environment.</li><li>Steer your career in whatever direction you choose across functions and countries.</li><li>Benefit from our investment in your development, through award-winning learning.</li><li>Progress towards management roles&nbsp;in our local or global organization.</li><li>Benefit from a fair and dynamic reward package and benefits that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical)&nbsp;</li></ul>&nbsp;

Integrated Services Readiness & Obsolescence Engineer

Customer Experience Consultant/Senior Consultant @ Deloitte Digital What Impact will you make? We are currently looking for an enthusiastic Customer Experience Consultant/Senior Consultant to join our dynamic Deloitte Digital team in Athens. Deloitte is the first ranked consulting company delivering business advisory and technology enabled business transformations across the globe. Within Deloitte, our teams focus on delivering trusted high-end technology advisory services. Should you be an enterprise technologies enthusiast, with a great affinity for the business side of a problem, willing to play an active and hands-on role in supporting our clients in delivering high-end solutions and motivated to take on new challenges across industries, in Greece as well as internationally, this is the opportunity to do so.&nbsp;&nbsp; At Deloitte, you will gain exposure to a variety of industries, projects and technologies, helping your career growth and professional development. #YourRole As a Customer Experience Consultant/Senior Consultant, you will support end-to-end engagements with leading organizations, from approach and solution shaping to delivery and project coordination. You will be working across customer experience, sales and service operations, digital journeys, and operating model transformation projects. The role is designed for someone who can contribute across the full project lifecycle; support proposal development, structure analysis, participate in client workshops, draft high-quality deliverables, coordinate day-to-day project activities, and help keep teams and stakeholders aligned. During your tenure, you will demonstrate and develop your ability to: <ul><li>Participate in diagnostics, including as-is mapping, process and data analysis, stakeholder interviews, and workshops, ensuring structured and practical outputs.</li><li>Support the design of customer journeys, processes, flows, communication, campaigns, governance models, and operating frameworks.</li><li>Draft and refine key deliverables such as presentations, reports, blueprints, operating models, KPI frameworks, roadmaps, and requirements documents.</li><li>Coordinate day-to-day project activities, including maintaining plans, trackers, and status reports, while following up on actions and supporting overall project organization, as well as leveraging productivity and AI-enabled tools to enhance quality and speed.</li><li>Facilitate alignment across internal teams and client stakeholders, acting as a day-to-day contact for specific workstreams and ensuring clear communication.</li><li>Capture and structure requirements, translating them into actionable outputs and ensuring consistent follow-through.</li><li>Maintain high standards of professionalism, responsiveness, and communication, building trust with client teams through structured problem solving and reliable execution.</li><li>Support opportunity identification and preparation of proposals, RFP/RFQ responses, and client presentations.</li><li>Contribute to solution design, scope definition, timelines, staffing logic, and effort estimates in a way that improves clarity, momentum, and execution discipline.</li><li>Prepare clear, concise presentations, written responses, and supporting materials for internal reviews and client interactions, helping translate client needs into structured workplans, deliverables, and commercial input.</li></ul> #WinningRequirements The ideal candidate for this role will have: <ul><li>Approximately 4-5 years of experience in management consulting, CX or CRM projects, digital transformation, marketing &amp; communications or customer operations.</li><li>Exposure to regulated or operationally complex sectors such as banking, insurance, or energy is a plus.</li><li>Strong analytical and problem-solving skills, with the ability to work with both qualitative and quantitative inputs.</li><li>Very good PowerPoint and Excel skills, with the ability to structure clear presentations and simple models.</li><li>Familiarity with collaboration and AI-enabled tools, with a willingness to use them to enhance productivity.</li><li>Ability to work effectively in multi-disciplinary teams, manage multiple priorities, and meet deadlines.</li><li>Strong stakeholder management and facilitation skills, with comfort working across both business and project teams.</li><li>Excellent written and verbal communication skills in English; additional languages are a plus.</li><li>Military obligations fulfilled where applicable</li></ul> #AboutTechnology &amp; Transformation Six core competency areas make up our Technology &amp; Transformation service line: <ul><li>Cyber;</li><li>Deloitte Digital;</li><li>Engineering, AI &amp; Data;</li><li>Human Capital;</li><li>Enterprise Technology &amp; Performance;</li><li>Finance Transformation.</li></ul> We exist to solve complex problems Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact. We are committed to collaboration Our role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities. We create long-term, sustainable impact We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTE At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTE Our services Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our Purpose Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our values At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experience From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1] www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2] www.deloitte.com/about to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3] www.deloitte.com. This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. (c) 2025 Deloitte Central Mediterranean. All rights reserved.2025 Deloitte Central Mediterranean. All rights reserved.

Customer Experience Consultant/Senior Consultant @ Deloitte Digital

The Spa Receptionist plays a key role in providing exceptional guest service to spa guests. Responsible for managing the spa front desk, the receptionist facilitates smooth operations, handles inquiries, schedules appointments, and ensures guests have a memorable spa experience.Key Responsibilities:Guest Services:&nbsp;Greet and welcome spa guests in a friendly and professional manner.<ul><li>Provide information about available spa services, treatments, and packages.</li><li>Assist guests in selecting appropriate services based on their preferences and needs.</li><li>Handle inquiries and provide accurate information about spa facilities and policies.</li></ul>Appointment Scheduling:&nbsp;Schedule spa appointments efficiently, taking into consideration therapist availability and guest preferences.<ul><li>Coordinate with spa staff to ensure a seamless scheduling process.</li><li>Confirm appointments and provide reminders to guests as needed.</li></ul>Check-In and Check-Out:<ul><li>Manage the check-in and check-out process for spa guests.</li><li>Ensure accurate and timely processing of payments for spa services.</li><li>Maintain organized records of spa appointments and transactions.</li></ul>Guest Relations:<ul><li>Address guest concerns or issues promptly and professionally.</li><li>Seek feedback from guests to enhance the quality of services.</li><li>Build positive relationships with repeat spa guests.</li></ul>Administrative Tasks:<ul><li>Maintain an organized and tidy spa reception area.</li><li>Manage phone inquiries and direct calls to the appropriate staff.</li><li>Assist in maintaining inventory of spa products and supplies.</li></ul>Collaboration with Spa Staff:<ul><li>Communicate effectively with spa therapists and other staff members.</li><li>Coordinate special requests or requirements from guests with spa staff.</li></ul>Promotions and Sales:<ul><li>Inform guests about current promotions, discounts, and spa packages.</li><li>Actively promote spa services and upsell additional treatments when appropriate.</li></ul>Compliance and Policies:<ul><li>Ensure adherence to spa policies and procedures.</li><li>Stay informed about spa industry trends and updates.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor’s degree or equivalent.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li><li>Strong organizational and multitasking abilities.</li><li>Familiarity with spa services and products.</li><li>Proficient in using spa management software or reservation systems.</li><li>Professional appearance and demeanor.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Spa Receptionist

We are looking for a passionate and self-motivated professional to join our Customer Experience Team!<h2>The main responsibilities of the position include:</h2><ul><li></li></ul><ul><li>Deal with clients’ inquiries via live chat, email and telephone.</li><li>Perform personal clientele analysis and taking actions as required.</li><li>Handle client inquiries appropriately and ensuring that high level service is provided.</li><li>Promote available products and services to clients.</li><li>Develop and maintain excellent relationships with prospective and existing clients.</li><li>Cooperate effectively with other departments as required.</li><li>Contribute to team effort by achieving targeted results.</li></ul><h2>Main requirements:</h2><ul><li></li></ul><ul><li>Degree in a business-related field.</li><li>Client handling experience in the financial services sector is a definite plus.</li><li>Fluent German speaker with excellent oral and written skills in English.</li><li>Ability to multitask and maintain a high-level of organization.</li><li>Outstanding communication and interpersonal skills.</li><li>Excellent computer literacy.</li><li>Valid work permit required.</li></ul><h2>Benefit from:</h2><ul><li></li></ul><ul><li>Attractive remuneration package</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul><h2></h2>

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