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We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic Contact Center Systems Engineer to be part of our&nbsp;Call Center Systems&nbsp;team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

Contact Center Systems Engineer

We are looking for a Business Analyst to join a transformative project aimed at modernizing and standardizing the IT and OT landscape of power production sites in Greece. This role focuses on digital transformation and seamless collaboration among stakeholders, requiring business trips within Greece. Please note that the flexibility to travel across Greece is required by the project/client.Responsibilities<ul><li>Provide support for the completion of the IT services rollout to production sites</li><li>Conduct a detailed analysis of current IT vs OT applications</li><li>Standardize the technology stack and solutions</li><li>Discover and support cloud migration and modernization of selected applications</li><li>Deliver on-site training for end users</li><li>Cooperate with stakeholders and vendors</li><li>Lead transformation initiatives for increased productivity improved security and cost optimization in a high-paced environment</li></ul>Requirements<ul><li>2+ years of experience in Business Analysis</li><li>Background in legacy system integration</li><li>Understanding of application migration and modernization concepts to the cloud</li><li>Capability to work under tight deadlines</li><li>Excellent client-centric approach</li><li>Flexibility to travel in Greece for discovery sessions</li><li>English proficiency at B2 level or higher</li></ul>We offer/BenefitsFor your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul>

Business Analyst

We are searching for a Senior Delivery Manager to lead pre-sales and oversee the delivery of intricate, large-scale programs within the energy sector.This role is focused on driving modernization and digital transformation by implementing both commercial and enterprise software solutions. The ideal candidate will have substantial experience in delivery management, a history of managing multi-stream projects, and the ability to thrive in multi-vendor environments. The preferred location for this position is Athens or nearby areas.Responsibilities<ul><li>Supervise all phases of program delivery, ensuring alignment with strategic objectives, timelines, and financial targets</li><li>Direct pre-sales activities, including solution design, cost estimation, and direct client interaction</li><li>Cultivate and maintain strong relationships with stakeholders at all levels, including executive leadership, to ensure clear communication and alignment</li><li>Manage delivery governance, risk assessment, and escalation processes across multiple programs</li><li>Collaborate with third-party vendors to ensure seamless integration of external solutions</li><li>Lead digital transformation and modernization initiatives within the energy sector</li><li>Maintain high standards for project execution, monitor key performance indicators, and promote continuous improvement</li><li>Mentor and guide delivery teams, fostering a culture of accountability and excellence</li><li>Oversee financial aspects of programs, including budgeting, forecasting, and profit and loss management</li></ul>Requirements<ul><li>At least 10 years of progressive IT experience, with a minimum of 5 years in a senior delivery, program, or architecture leadership role</li><li>Participation in at least 8 major projects or experience launching 2 or more products or significant product features to market</li><li>Demonstrated ability to deliver large-scale, enterprise programs with multiple workstreams, teams of 40+ FTEs, and multi-year timelines</li><li>Proven leadership in complex programs within the energy sector, including Oil &amp; Gas, Renewable Energy, or Utilities</li><li>Strong background in pre-sales activities, including RFP/RFI management, solution development, estimation, and client presentations</li><li>Experience managing large, multi-vendor project environments</li><li>In-depth knowledge of project management methodologies such as PMI, PRINCE2, and Agile frameworks</li><li>Advanced stakeholder management skills, especially with executive-level engagement</li><li>Educational background in mechanical, electrical, or industrial engineering is highly valued</li><li>Fluency in Greek at B2+ level</li><li>Excellent written and spoken English at C1 business level, with strong presentation skills</li></ul>Nice to have<ul><li>Certifications in product management or delivery management</li></ul>We offer/Benefits<ul><li>International projects with top brands</li><li>Work with global teams of highly skilled, diverse peers</li><li>Healthcare benefits</li><li>Employee financial programs</li><li>Paid time off and sick leave</li><li>Upskilling, reskilling and certification courses</li><li>Unlimited access to the LinkedIn Learning library and 22,000+ courses</li><li>Global career opportunities</li><li>Volunteer and community involvement opportunities</li><li>EPAM Employee Groups</li><li>Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn</li></ul>

Senior Delivery Manager

We are looking for a Senior Delivery Manager to take charge of pre-sales and oversee the execution of complex, large-scale programs in the energy sector.This position is dedicated to advancing modernization and digital transformation through the deployment of both commercial and enterprise software solutions. The successful candidate will bring extensive experience in delivery management, a track record of handling multi-stream projects, and the ability to work effectively in multi-vendor environments. The preferred location for this role is Athens or the surrounding region.Responsibilities<ul><li>Manage every stage of program delivery, ensuring projects meet strategic goals, deadlines, and budget requirements</li><li>Lead pre-sales initiatives, including solution planning, cost estimation, and direct engagement with clients</li><li>Build and maintain strong relationships with stakeholders at all levels, including executive leadership, to ensure alignment and effective communication</li><li>Oversee delivery governance, risk management, and escalation procedures across all programs</li><li>Work closely with third-party vendors to guarantee smooth integration of external solutions</li><li>Drive digital transformation and modernization efforts within the energy industry</li><li>Uphold high standards for project delivery, track performance metrics, and encourage ongoing improvement</li><li>Mentor and support delivery teams, promoting a culture of responsibility and high achievement</li><li>Oversee financial management of programs, including budgeting, forecasting, and profit and loss accountability</li></ul>Requirements<ul><li>Minimum 10 years of progressive experience in IT, with at least 5 years in a senior delivery, program, or architecture leadership position</li><li>Involvement in at least 8 major projects or experience launching 2 or more products or significant product features to market</li><li>Proven ability to deliver large-scale, enterprise-level programs with multiple workstreams, teams of 40+ FTEs, and multi-year durations</li><li>Demonstrated leadership in complex programs within the energy sector, such as Oil &amp; Gas, Renewable Energy, or Utilities</li><li>Strong experience in pre-sales activities, including RFP/RFI processes, solution development, estimation, and client presentations</li><li>Background in managing large, multi-vendor project environments</li><li>Deep understanding of project management methodologies, including PMI, PRINCE2, and Agile frameworks</li><li>Advanced skills in stakeholder management, particularly with executive-level stakeholders</li><li>Educational background in mechanical, electrical, or industrial engineering is highly valued</li><li>Proficiency in Greek at B2+ level</li><li>Excellent written and spoken English at C1 business level, with strong presentation skills</li></ul>Nice to have<ul><li>Certifications in product management or delivery management</li></ul>We offer/Benefits<ul><li>International projects with top brands</li><li>Work with global teams of highly skilled, diverse peers</li><li>Healthcare benefits</li><li>Employee financial programs</li><li>Paid time off and sick leave</li><li>Upskilling, reskilling and certification courses</li><li>Unlimited access to the LinkedIn Learning library and 22,000+ courses</li><li>Global career opportunities</li><li>Volunteer and community involvement opportunities</li><li>EPAM Employee Groups</li><li>Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn</li></ul>

As a Digital Communications Specialist you will be responsible for supporting and engaging both internal and external Customers by providing information and training on e-Banking, encouraging the adoption of digital channels, and contributing to the acquisition of new users and the retention of existing retail and business e-Banking customers.What you will be doing&nbsp;&nbsp;• &nbsp; &nbsp; Coordinate the execution of targeted multi-channel customer campaigns and actively contribute to the development of automated and ad hoc promotional initiatives aimed at strengthening customer acquisition and retention of Retail and Business e-Banking Customers.&nbsp; • &nbsp; &nbsp; Promote Bank’s digital channels, products and services across internal platforms (Intranet), the corporate website and social media in collaboration with relevant Divisions, ensuring consistency of presence and messages. • &nbsp; &nbsp; Coordinate the design and implementation of communication and promotional content across digital channels in collaboration with relevant business units to ensure consistency and alignment with key priorities. • &nbsp; &nbsp; Evaluate the effectiveness of communications based on digital engagement metrics and propose improvement actions where needed. • &nbsp; &nbsp; Manage the design and delivery of a diverse range of learning tools such as e-learning courses, interactive multimedia content, step-by-step user guides, and other educational resources to effectively support both employees and customers in their digital journeys. • &nbsp; &nbsp; Manage and respond to customer queries across various contact points regarding the functionality, usage, and troubleshooting of the Bank’s digital services, ensuring a seamless and informed customer experience.&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;A Bachelor’ s degree in Communications, Marketing, Digital or relevant field. • &nbsp; &nbsp;A Master’ s degree in related field is preferred. • &nbsp; &nbsp;At least three (3) years of working experience in a relevant position in a services business or in the financial sector&nbsp; • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail.&nbsp; • &nbsp; &nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;Applications will be acknowledged and treated in utmost confidence.&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

Digital Communications Specialist

As a Senior Internal Auditor (IT &amp; Data Analytics), you are responsible for providing independent, objective assurance and advisory services designed to add value and improve the organization’s operations. In this role, you will engage frequently with ΙΤ, Cyber Security, Digital Banking, Data Governance business and functional units across the Bank and the wider International Group, providing valuable insights and challenging the effectiveness of respective ICT and operational risk management processes.&nbsp;What you will be doing&nbsp;<ul><li>Assess the effectiveness and efficiency of the IT processes followed at Group level.</li><li>Evaluate the design and operational effectiveness of information systems and applications.</li><li>Contribute to the development and application of the internal audit functions’ data analytics capability.</li><li>Review, evaluate and test application controls.</li><li>Complete audit working papers by documenting audit tests and findings.</li><li>Provide recommendations on identified issues.</li><li>Keep abreast of the new audit developments and apply international practices and standards (IIA, ISACA - CoBIT, ITIL etc.).</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s Degree preferably in Information Technology, Computer Science or in another quantitative field of study (e.g. Engineering, Mathematics or any other related discipline).</li><li>7 – 10 years of professional experience in&nbsp;Network/System/Database/Development/Application Administration,&nbsp;IT Security,&nbsp;Data Processing and Data Visualization Technologies,&nbsp;ICT Audit</li><li>Knowledge of banking environment will be considered a plus.</li><li>A professional qualification, such as CISA, CISSP, CISM or any other related audit/technical designation, will be considered an asset.</li><li>Communication, report writing and presentation skills.</li><li>Excellent command of the English language (both written and spoken).</li></ul>&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Senior Internal Auditor (IT & Data Analytics)

As an HR Budget, Reporting and Regulatory Affairs Analyst, you will support the monitoring of HR Budget and Regulatory Affairs activities, as well as the preparation of internal and external reports, contributing to accurate data collection, analysis, reporting, and the effective execution of financial and regulatory processes and deliverables.What you will be doing&nbsp;<ul><li>Assist in the preparation of budget analyses and reports, supporting the monitoring of HR budget-related activities</li><li>Support the analysis and validation of workforce requirements, contributing to accurate workforce planning inputs</li><li>Collect and perform initial analysis of the Group’s headcount evolution, providing data that supports monitoring and decision-making</li><li>Collect budgeting input from various business areas, ensuring accurate and timely data entry for reporting and analysis purposes</li><li>Support the development and maintenance of Excel financial models, forecasts, and scenario analyses to assist budget monitoring and planning activities</li><li>Assist in the alignment, update, and improvement of the content of all Remuneration Policies and Annexes across the Group</li><li>Support the preparation of internal and external reports (e.g. FINREP, COR22) to ensure the Group’s compliance with regulatory requirements</li><li>Support the preparation of material for RemCo meetings and collaborate with other teams across HR to assist with the preparation and timely submission of their respective materials</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree, preferably in Economics, Finance, Accounting, Business Management, Engineering, or another relevant field</li><li>A Master’s degree in a relevant field (preferred)</li><li>One (1) to three (3) years of professional experience in budgeting, reporting, regulatory reporting, or a related analytical function, regardless of industry</li><li>Knowledge of budgeting analysis, HR data analysis, cost benefit analysis, reporting, and data collection and analysis processes will be considered an asset</li><li>Advanced proficiency in MS Office applications, particularly Excel and PowerPoint, including the use of complex Excel functions, Pivot Tables, formulas, and financial analysis/reporting tools</li><li>Strong communication, collaboration, and time management skills, with attention to detail when handling financial, workforce-related, and regulatory data</li><li>Strong analytical thinking skills to support reporting, forecasting, and regulatory deliverables</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

HR Budget, Reporting and Regulatory Affairs Analyst

As a Systems Operation Agent will be placed in the IT Infrastructure &amp; Operations Division and will be responsible for monitoring the reliability of the Data Center Systems operation. The position requires a shift working arrangement (24x7 shift schedule).What you will be doing • &nbsp; &nbsp;Ability to work in a 24x7 shift-based environment, including weekends and holidays.&nbsp; • &nbsp; &nbsp;Ability to work with fixed shift schedules that require continuous physical presence at the company’s Command Center facilities.&nbsp; • &nbsp; &nbsp;This position is fully on-site and does not support hybrid or remote working arrangements.&nbsp; • &nbsp; &nbsp;A valid driving licence is considered an advantage due to the shift-based nature of the role and the occasional requirement for physical presence at the Disaster Recovery (DR) site / backup data center..&nbsp; • &nbsp; &nbsp;Attention to detail when handling operational tasks and alerts.&nbsp; • &nbsp; &nbsp;Ability to manage multiple activities in parallel.&nbsp; • &nbsp; &nbsp;Understanding that systems support critical business services.&nbsp;&nbsp;What you need to have &nbsp; • &nbsp; &nbsp;A Bachelor’s degree in Information Technology, Computer Science or in a related discipline. • &nbsp; &nbsp;At least two (2) year of relevant experience.&nbsp; • &nbsp; &nbsp;Adequate skills in MS Office. • &nbsp; &nbsp;Basic understanding of ITIL concepts. • &nbsp; &nbsp;Familiarity with monitoring dashboards and system alerts. • &nbsp; &nbsp;Basic knowledge of Windows operating system. • &nbsp; &nbsp;Willingness to learn batch processing and job scheduling concepts. • &nbsp; &nbsp;Awareness of IT service management principles. • &nbsp; &nbsp;Adequate skills in MS Office.What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>

Systems Operations Agent

As an Individual Segment Business Development Senior Specialist responsible for monitoring business development activities for Individual Banking products and services, and creating value propositions for one or more customer sub-segments ensuring that customer needs are met.&nbsp;What you will be doing&nbsp;&nbsp;<ul><li>Participate in the preparation of the Business Plan for the Individual Banking Business Area, monitors the implementation, and assists in the revision, where needed</li><li>Collaborate with the relevant Business Areas to create value propositions for sub-segments of customers, develops service models based on data analysis, customer behaviors, and needs, and monitors their implementation</li><li>Identify business opportunities and participates in the cross-functional process of products and service design</li><li>Participate in the design and implementation of promotional and communication campaigns across all channels, in collaboration with the competent Business Areas, monitors their effectiveness, and proposes improvements</li><li>Share the business priorities for Individual Banking customers with the Branch Network and supports sales and customers’ acquisition campaigns</li><li>Collaborate with the Branch Network to evaluate the size of clientele per Branch in order to assign portfolios to Branch Officers</li><li>Participate in the design of surveys to measure customer satisfaction or to draw information about their needs, analyzes the findings, and recommends improvements</li><li>Participate in the formulation of pricing policy and recommends pricing according to the category of customers</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Individual Segment Business Development Senior Specialist

As an&nbsp;Affluent Segment Business Development Senior Specialist responsible for shaping and driving the Affluent Retail Banking proposition by translating customer insights, market trends, and commercial opportunities into differentiated value propositions, service models, and customer experiences for affluent segments. &nbsp;What you will be doing&nbsp;&nbsp;<ul><li>Lead the development and enhancement of differentiated value propositions for affluent customer segments based on customer needs, behaviors, market trends, profitability analysis, and competitive insights</li><li>Participate in the preparation and execution of the Business Plan for the Affluent Retail Banking Business Area, ensuring that segment-specific value propositions are clearly defined, commercially relevant, and effectively embedded into business priorities</li><li>Collaborate with cross-functional teams to design data-driven service models, customer journeys, and customer engagement initiatives tailored to affluent customers</li><li>Identify business development opportunities and actively contribute to the cross-functional design of products, services, and commercial initiatives targeting affluent segments</li><li>Participate in the design and execution of omni-channel promotional and communication campaigns, ensuring consistent and effective articulation of the affluent value proposition across all customer touchpoints</li><li>Monitor campaign effectiveness, customer engagement, and commercial performance, proposing optimization actions and continuous improvements</li><li>Act as a key liaison with the Branch Network to align business priorities, support affluent customer acquisition initiatives, and strengthen proposition execution across channels</li><li>Collaborate closely with the Customer Experience Business Area to analyze customer feedback, satisfaction surveys, and behavioral insights, translating findings into actionable improvements to the customer value proposition</li><li>Contribute to the Bank’s strategic planning and digital transformation initiatives with a focus on evolving the affluent customer experience, enhancing proposition relevance, and driving sustainable revenue growth</li><li>Identify and monitor areas of potential business or regulatory risk and contribute to the design of actions ensuring compliance with internal policies and regulatory requirements</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>Bachelor’s degree in Finance, Economics, Business Administration, or relevant field of study</li><li>Master’s degree in Finance, Economics, Business Administration or relevant</li><li>At least seven (7) years of experience in Banking, Wealth Management or Consulting</li><li>Strong understanding of affluent customer behaviors, expectations, and wealth-related service models</li><li>Strategic Thinking and Critical Thinking mindset&nbsp;</li></ul>&nbsp;

Affluent Segment Business Development Senior Specialist

As a Network Engineer, you will be placed in the Network Services team of the IT Infrastructure &amp; Operations Division of Alpha Bank, being responsible for the maintenance and support of the network systems and infrastructure. He/She will monitor the performance and availability of the network and will perform capacity planning, while analyzing network trendsThe job holder should be self-motivated, with strong problem-solving, analytical and communication skills. He/She should possess the ability to prioritize, meet deadlines, perform under pressure and work both independently and in a team environment.What you will be doing&nbsp;<ul><li>Configure and manage network equipment.</li><li>Configure and manage network surveillance applications.</li><li>Performe network supervision.</li><li>Draft technical specifications (in collaboration with business representatives, IT application administrators and Project Managers).</li><li>Evaluate vendor solutions.</li><li>Performe maintenance on the systems’ hardware and software as well as on the related infrastructure.</li></ul>&nbsp; What you need to have&nbsp;<ul><li>A Bachelor’s degree in Computer Science, Computer Networking, Engineering, Mathematics or in any other related discipline.</li><li>Excellent knowledge of network communication protocols (IP, TCP, UDP, IPsec).</li><li>Knowledge of routing and switching network protocols (BGP, OSPF, STP, etc.).</li><li>Knowledge of network security processes.</li><li>Knowledge of Wi-Fi networks.</li><li>Up to three (3) years of working experience in the implementation and management of data-voice networks.</li><li>A certification in the corresponding technologies and especially in CISCO equipment (CCNA, CCNP)will be considered an asset.</li><li>Experience with and knowledge of implementations in IP telephony is desirable.</li><li>Experience with Network Load Balancing and Higher-Level Protocols (http, https, etc.) is desirable.</li><li>Experience with the operation of Network Management Systems is desirable.</li><li>Experience with Data Center Networking will be considered an asset.</li><li>Experience in managing video conferencing infrastructure is desirable.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>

Network Engineer

As a FinOps Senior Specialist you will be responsible creating IT cost models (CapEx &amp; OpEx), identifying all cost pools and managing the cost allocation to the Business Units of the Bank.What you will be doing&nbsp;• &nbsp; &nbsp; Analyze capital and operating expenses related requests and prepare the necessary documentation for the relevant proposals for approval. • &nbsp; &nbsp; Record in the system the cost components (projects, cost categories, related costs, cost drivers, etc.). • &nbsp; &nbsp; Monitor assets evolution and relevant depreciation, produce relevant reports and receive feedback on assets useful life. • &nbsp; &nbsp; Implement relevant actions (e.g., useful life extension or asset impairment) in cooperation with relevant stakeholders (e.g., system owner, Accounting, business). • &nbsp; &nbsp; Design and prepare cost reports to monitor progress, productivity, efficiency and results of activities related to cost categories under responsibility. • &nbsp; &nbsp; Monitor actual costs vs. approved budget and report on potential deviations. • &nbsp; &nbsp; Analyze and report large raw datasets. • &nbsp; &nbsp; Communicate findings and potential solutions clearly and concisely to supervisor, the team and other stakeholders. • &nbsp; &nbsp; Lead the design, implementation and maintenance of the chargeback model (data feeds, cost components, allocation rules and drivers etc.). • &nbsp; &nbsp; Identify opportunities in terms of cost optimization. • &nbsp; &nbsp; Identify opportunities and make relevant proposals to supervisors for operational improvements in area of responsibility.&nbsp;&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;Bachelor’s degree in Finance, Engineering &nbsp;or Computer Science, or relevant fields.&nbsp; • &nbsp; &nbsp;A Master’ s degree in Finance, Economics &nbsp;or related field is preferred. • &nbsp; &nbsp;At least seven (7) years of working experience in financial markets business and in computer systems.&nbsp; • &nbsp; &nbsp;TBM framework and costing models knowledge will be considered a plus&nbsp; • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail. • &nbsp; &nbsp;Strong user of SAP suite products (ie MM, FI, IM) and Power BI &nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Attention to detail. • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

FinOps Senior Specialist

As an Application Specialist within the IT Core Banking Services Division, you will be responsible for supporting and maintaining Alpha Bank’s core back-office payments systems, contributing across the software development lifecycle and ensuring the effective delivery of payment-related services and solutions.What you will be doing<ul><li>Address Demand and Incident Management backlog related to Credit Transfers and Payments.</li><li>Support data extraction requests and ad hoc reporting requirements related to internal and external regulatory needs.</li><li>Analyze business and functional requirements and translate them into technical specifications.</li><li>Contribute to all phases of application testing, including Unit, Integration, UAT, Regression and Stress Testing.</li><li>Participate in Release Management activities.</li><li>Cooperate with internal and external stakeholders (e.g. DIAS ACH, Bank of Greece and Public Sector entities) on projects related to the payments area.</li><li>Participate in technical project teams, contributing to effort and budget estimations, collaborating with Project Managers and supporting the delivery of agreed domain objectives.</li></ul>What you need to have<ul><li>A Bachelor's Degree in Computer Science or a related field, along with excellent verbal and written communication skills in Greek and English.</li><li>1–4 years of relevant experience in software development and collaboration with software development teams.</li><li>Hands-on experience with VB.NET (.NET Framework, Visual Studio), COM+/WCF Services, Windows OS environments and the design and delivery of web services/APIs (e.g. RESTful, WCF, WebAPI).</li><li>Experience with Microsoft SQL Database, database design, optimized SQL queries and XML/XSD.</li><li>Familiarity with Azure DevOps, CI/CD practices, SOA architecture, Microservices and API design patterns.</li><li>Knowledge of Banking Payment Products and Services, including SWIFT Standards and Messages Flow, SEPA Schemes (SEPA Credit Transfer, SEPA Direct Debit, SEPA Instant Payments) and ISO 20022 payment and cash management standards.</li><li>Knowledge of Java Enterprise Edition principles and experience in the development of Java EE applications will be considered an asset.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Application Specialist

ABC Factors S.A., a subsidiary of Alpha Bank Group, is seeking a&nbsp;MIS &amp; Liabilities Control Associate&nbsp;to join its MIS &amp; Liabilities Control team.As a MIS &amp; Liabilities Control Associate, you support the preparation of accurate, timely, and reliable management information and reports by contributing to the collection, validation, and processing of data, in line with established standards and procedures.&nbsp;What you will be doing&nbsp;<ul><li>Contribute to the preparation of reports and analyses related to product and portfolio volumes, costs, and profitability, in line with established templates and guidelines</li><li>Contribute to the operation and ongoing support of the Management Information Systems (MIS), through data collection, validation, and basic data quality checks</li><li>Collect, format, and reconcile data and information required for reporting and Key Performance Indicator (KPI) tracking</li><li>Contribute to routine payment processing and cash monitoring activities, in line with established procedures and controls</li><li>Contribute to activities under the Company’s Data Governance Framework, supporting consistent data definitions, basic data quality controls, and reporting data reliability</li><li>Contribute to data-related projects by supporting the implementation of validation rules and basic data controls across systems and reporting processes, in line with agreed data and reporting standards</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Statistics, Banking, Business Administration, or another related field. A Master’s degree in one of the above-mentioned fields would be considered a plus.</li><li>A minimum of one (1) to three (3) years of experience in Management Information Systems (MIS) or a related function</li><li>Experience or exposure to reporting and regulatory compliance requirements, supporting accurate and reliable information flows</li><li>Knowledge of data management principles, including data collection, validation, and reconciliation, to ensure data consistency and reporting quality</li><li>Familiarity with database management concepts and data analysis practices, supporting effective reporting processes</li><li>Understanding of operational effectiveness and control frameworks, contributing to process accuracy and compliance</li><li>Strong analytical thinking and result-oriented mindset, enabling the interpretation of data and identification of insights</li><li>Effective communication and collaboration skills, supporting coordination with multiple internal stakeholders</li><li>Strong time management skills and attention to detail, ensuring timely delivery and accuracy of reports</li></ul>&nbsp;What we offerIt’s all about our people. At Alpha Bank Group, you will enjoy:&nbsp;• A friendly and collaborative working environment that supports taking initiative and action.• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.• A competitive salary and benefits.

MIS & Liabilities Control Associate

As a Credit Approval Specialist, you will be responsible for evaluating credit requests of the Bank and Group Companies for the Wholesale Banking business areas, based on relevant regulations and for contributing to the decision process.&nbsp; &nbsp;What you will be doing&nbsp;<ul><li>Review and analyze credit requests received from the Bank and group companies, ensuring that they are complete and compliant with the Bank's policies and procedures.</li><li>Verify the accuracy and completeness of the documentation accompanying credit requests, making sure that all required information is provided.</li><li>Assess the credit risk associated with borrowers and credit requests. This may involve confirming or recalculating credit risk ratings and evaluating creditworthiness.</li><li>Conduct cash flow analysis for prospective borrowers to determine their ability to repay loans. This includes assessing the financial health and stability of the borrower.</li><li>Collaborate with Credit Approval Senior Specialist to prepare credit recommendations, regarding Proposals submitted by the business areas to the Bank’s Credit Committees.</li><li>Participate in monitoring and evaluating the quality of collateral associated with credit exposures. Ensure that collateral remains adequate and in compliance with risk policies.</li><li>Contribute to the preparation of various reports related to credit evaluations. These reports may be directed to Supervisory authorities, the Executive Committee, the Board of Directors, and other relevant bodies.</li><li>Collaborate with various risk and audit departments, such as Credit Risk Policy and Control, Market Risk, and Operational Risk, for the development and improvement of credit management rules, procedures, and systems.</li><li>Contribute to the modification and development of collateral assessment rules and systems to enhance Bank's ability to manage credit risk effectively.&nbsp;</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Economics Banking, Finance, Business , Mathematics or related quant</li><li>A risk field Master’s degree in a related field</li><li>At least five (5) years of experience in Banking and Financial Industry Institutions with focus on corporate/wholesale portfolios&nbsp;</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Credit Approval Specialist

As a Data Governance Manager, you will join the Group Data &amp; AI function and play a central role in defining and operationalizing the Group’s enterprise data governance framework. You will be responsible for setting data management principles, ensuring effective metadata and lineage management, partnering with business and technology stakeholders, and safeguarding the quality and integrity of critical operational data across the Group.&nbsp;What you will be doing • &nbsp; &nbsp;Lead the delivery, rollout, and day to day operationalization of the Group Data Governance Framework. • &nbsp; &nbsp;Define and shape the Bank’s enterprise data management and data architecture principles, and monitor their consistent implementation across the Group. • &nbsp; &nbsp;Drive the development, adoption, and continuous improvement of data governance policies, standards, and procedures, in close collaboration with business and technology stakeholders. • &nbsp; &nbsp;Provide technical and methodological assurance for the ongoing implementation of data governance practices across the Bank. • &nbsp; &nbsp;Oversee the analysis of business requirements related to Critical Data Elements (CDEs), ensuring strong traceability between data, business processes, regulatory needs, and enterprise value. • &nbsp; &nbsp;Ensure the identification, documentation, and maintenance of enterprise data assets within business and data glossaries. • &nbsp; &nbsp;Work closely with business and IT teams to implement effective metadata management and data lineage processes across data platforms and tools. • &nbsp; &nbsp;Partner with business areas to define and support Business Data Owners, enabling the consistent identification, ownership, and stewardship of Critical Data Elements. • &nbsp; &nbsp;Build and lead a high performing data governance team, fostering a culture of accountability, collaboration, empowerment, and inclusion. What you need to have •&nbsp; &nbsp; A Bachelor’s degree in Computer Engineering, Statistics, Information Systems, or a related field. •&nbsp; &nbsp; A Master’s degree in Business Administration or a relevant discipline (preferred). • &nbsp; &nbsp;At least 5 years of managerial experience in Data Governance or Data Management, with a strong focus on Critical Data Elements and metadata management. • &nbsp; &nbsp;Solid experience in Data Modeling and Enterprise Data Architecture. • &nbsp; &nbsp;Proven experience with Data Governance platforms such as IBM Knowledge Catalog, Informatica, or Collibra. • &nbsp; &nbsp;Strong understanding of banking data and regulatory environments (preferred). • &nbsp; &nbsp;Excellent leadership, stakeholder management, and communication skills, with the ability to influence across business and technology teams. • &nbsp; &nbsp;Strong analytical and critical thinking skills, with the ability to address complex data challenges, adapt to change, and drive continuous improvement. &nbsp;What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp; • &nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. • &nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. • &nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. • &nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. • &nbsp; &nbsp;Flexible working options. • &nbsp; &nbsp;A competitive salary and benefits.

Data Governance Manager

As a Client Relations Associate, you will contribute to the accurate and timely delivery of services to clients, supporting the administration of client portfolios and assisting with the resolution of service-related issues. Your role is essential in ensuring high-quality client servicing, data integrity, and compliance with internal procedures.&nbsp;What you will be doing&nbsp;<ul><li>Apply internal procedures for managing assigned client portfolios</li><li>Ensure the accurate and timely delivery of client services in line with service standards</li><li>Gather and process client-related data to support portfolio management activities</li><li>Prepare standard documents and reports in support of client proposals and servicing</li><li>Communicate with internal teams to follow up on client requests and assist in resolving operational issues</li><li>Track and manage internal deadlines to ensure timely completion of assigned tasks</li><li>Monitor client balances and prepare recommendations for debt adjustments as needed</li><li>Evaluate client portfolios quarterly and prepare proposals for potential impairments</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Economics, or Business Administration</li><li>A Master’s degree in Finance, Business, or a related field (preferred)</li><li>Up to three (3) years of working experience in factoring or financial client servicing</li><li>Knowledge of credit assessment, factoring services, and credit risk analysis</li><li>Strong client relationship and stakeholder management skills</li><li>Sound financial analysis and decision-making capabilities</li><li>Excellent communication and presentation skills in both Greek and English</li><li>High attention to detail, accountability, and a client-oriented mindset</li></ul>&nbsp;What we offerIt’s all about our people. At Alpha Bank Group, you will enjoy:&nbsp;• A friendly and collaborative working environment that supports taking initiative and action.• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.• A competitive salary and benefits.

Client Relations Associate (on behalf of ABC Factors S.A.)

As a Trade Receivables Administration Associate, you will support activities related to trade receivables by assisting in the administration, reconciliation, and recording of assigned receivables, as well as the handling of debtor payments. Your role is key to ensuring accuracy, compliance, and the smooth day-to-day operation of the Company’s factoring activities.&nbsp;What you will be doing&nbsp;<ul><li>Assist in the receiving, reconciling, and recording of trade receivables, including invoices, credit notes, and other assigned receivables subject to the factoring agreement.</li><li>Support the reassignment and adjustment of trade receivables, ensuring compliance with contractual and financial guidelines.</li><li>Process and reconcile debtor securities used for trade claim payments, ensuring alignment with payment terms.</li><li>Handle the receipt, validation, recording, and distribution of payments from debtors, ensuring proper documentation and timely allocation.</li><li>Update and maintain demographic data and terms of engagement for new customers, debtors, and other partners.</li><li>Review customer accounts for overdue balances and outstanding receivables and contribute to the implementation of strategies to address delinquencies.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Economics, or Business Administration, providing a solid academic foundation for the role.</li><li>Up to three (3) years of professional experience in factoring, with exposure to trade receivables administration.</li><li>Good knowledge of factoring services, supporting the accurate handling of assigned receivables.</li><li>Experience in accounting and reconciliation, ensuring accuracy of balances and financial records.</li><li>Strong communication and collaboration skills, enabling effective interaction with internal teams and stakeholders.</li><li>A results-oriented and detail-focused approach, supported by effective time management.</li></ul>&nbsp;What we offerIt’s all about our people. At Alpha Bank Group, you will enjoy:&nbsp;• A friendly and collaborative working environment that supports taking initiative and action.• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.• A competitive salary and benefits.

Trade Receivables Administration Associate

As a Trade Receivables Administration Specialist, you will manage trade receivables activities by overseeing the processing, reconciliation, and monitoring of assigned receivables and debtor payments. Your role is key to ensuring accuracy, compliance, and the effective operation of receivables and factoring processes across the organization.&nbsp;What you will be doing<ul><li>Process the receiving, reconciling, and recording of trade receivables, including invoices, credit notes, and other assigned receivables subject to the factoring agreement.</li><li>Handle the reassignment and adjustment of trade receivables, ensuring compliance with contractual and financial guidelines.</li><li>Process and reconcile debtor securities used for trade claim payments, ensuring alignment with payment terms.</li><li>Contribute to the monitoring and approval flow of debtor securities, ensuring proper authorization and compliance with regulatory standards.</li><li>Participate in the receipt, validation, recording, and allocation of payments from debtors.</li><li>Update and maintain demographic data and terms of engagement for new customers, debtors, and other partners, ensuring accuracy and timely amendments.</li><li>Ensure the accurate preparation, issuance, and timely distribution of customer documents, including invoices and related communications.</li><li>Participate in the development of technical specifications for automated systems, supporting analysis, implementation, and acceptance testing for applications relevant to departmental operations.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Economics, or Business Administration, providing a solid academic foundation for the role.</li><li>A Master’s degree in Finance, Business, or a related field is considered an advantage.</li><li>At least four (4) years of professional experience in factoring, with hands-on involvement in trade receivables administration.</li><li>Strong knowledge of factoring services, supported by experience in accounting, reconciliation, and reporting.</li><li>Well-developed analytical thinking and problem-solving skills, enabling sound decision-making and accurate handling of receivables.</li><li>Clear communication and collaboration skills, combined with strong attention to detail, time management, and result orientation.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank Group, you will enjoy:&nbsp;• A friendly and collaborative working environment that supports taking initiative and action.• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.• A competitive salary and benefits.

Trade Receivables Administration Specialist (on behalf of ABC Factors S.A.)

As a Rewards Specialist, you will support the design, implementation, and administration of fixed and variable remuneration processes, ensuring alignment with the Bank’s total rewards strategy, organizational goals, and regulatory requirements.What you will be doing&nbsp;<ul><li>Maintain and administer salary ranges and compensation structures to support internal equity and market competitiveness</li><li>Support the preparation of reports and materials related to annual salary review and salary adjustment processes, ensuring timely and accurate execution</li><li>Coordinate with benefits providers to ensure adherence to service level agreements and resolve operational issues when required</li><li>Participate in salary surveys, collect and analyze compensation data, and prepare recommendations regarding salary and benefits structures</li><li>Support the implementation and administration of bonus schemes and Long-Term Incentive (LTI) programs, ensuring alignment with performance and strategic objectives</li><li>Prepare benchmarking analyses, reports, and remuneration-related data to assess the effectiveness of variable remuneration schemes</li><li>Support internal communication activities related to compensation programs, enhancing employee understanding and engagement</li><li>Monitor processes related to variable remuneration to ensure compliance with internal policies and external regulatory requirements</li><li>Assist in the preparation of materials, reports, and presentations for the Remuneration Committee</li><li>Stay informed on regulatory developments and market trends related to compensation and benefits, contributing to alignment and compliance initiatives</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Business Administration, Finance, Analytics/Mathematics, or a related field</li><li>A Master’s degree in a related field (preferred)</li><li>A minimum of four (4) years of professional experience in Finance, Rewards, or Consulting</li><li>Strong knowledge of compensation and benefits management, HR data analysis, reporting, and remuneration processes</li><li>Strong planning and organizing skills, with attention to detail and analytical thinking in handling compensation-related data and processes</li><li>Strong communication, collaboration, and stakeholder management skills to effectively coordinate with internal and external parties</li><li>Strong critical thinking skills and ability to support data-driven compensation and rewards decisions</li></ul>&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

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