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Intellectica is seeking a Customer Care Agent on behalf of its client, a fast-growing provider of integrated telecommunications and energy solutions. With long-standing strategic partnerships with leading providers in both sectors, the company delivers tailored connectivity and electricity services to a diverse portfolio of retail and business clients. Based in Athens, Greece and reporting to the Sales Manager, the ideal candidate will join a dedicated Customer Care team and play a key role in supporting customers across telecom and energy services, ensuring a consistently high level of service and customer satisfaction.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Respond to incoming customer calls, emails, or messages regarding telecom and energy services</li><li>Provide clear information about plans, billing, payments, and service details</li><li>Assist with basic technical issues (e.g., SIM activation, internet connection checks) and coordinate with the technical team when needed</li><li>Support customers during onboarding, service activation, or plan changes</li><li>Record customer requests and updates accurately in the CRM system</li><li>Follow company guidelines and procedures to ensure consistent and helpful service</li><li>Collaborate with internal teams, such as Sales, Billing, and Technical Support, to resolve customer issues</li><li>Identify simple opportunities for upgrades or additional services when relevant</li><li>Maintain a polite, patient, and professional tone in all interactions</li><li>Any other task that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>&nbsp;</li><li>High school diploma or higher; a Bachelor’s degree is a plus</li><li>1–2 years of experience in customer care, call center, retail, or another service-related role</li><li>Experience in telecommunications or energy services is strongly preferred</li><li>Proficiency in CRM Systems and MS Office</li><li>Fluent in both English and Greek</li></ul>&nbsp;Core competencies of a successful candidate:&nbsp;<ul><li>Clear and effective communication skills</li><li>Strong customer‑focused approach</li><li>Patience and attentive listening ability</li><li>Positive and practical problem‑solving mindset</li><li>Cooperative and supportive team attitude</li><li>Professional, consistent, and reliable behavior</li><li>Calm and steady under pressure</li><li>Careful and accurate attention to detail</li></ul>

Customer Care Agent

We are looking for a passionate Customer Care Agent to join our Commercial team at SKY express. In this role, you will play a key part in delivering high-quality post-flight customer support, handling inquiries, complaints, and compensation claims in line with EU Regulation 261/2004 and internal policies. By ensuring accurate case assessment, compliant decision-making, and clear communication, you will actively contribute to service recovery and a positive customer experience.Responsibilities:<ul><li>Manage post-flight cases, complaints, and compensation claims in line with EU Regulation 261/2004.</li><li>Deliver professional, timely, and customer-focused support across all post-flight communication channels.</li><li>Resolve customer issues efficiently using a solution-oriented, empathetic, and service-driven approach.</li><li>Maintain accurate CRM case records, documentation, and customer correspondence.</li><li>Ensure compliance with internal procedures, data accuracy standards, and confidentiality requirements.</li><li>Collaborate with internal teams to deliver complete and customer-ready case resolutions.</li></ul>Competencies:<ul><li>Strong customer-focused mindset and problem-solving capability.</li><li>Excellent verbal and written communication and negotiation skills.</li><li>Team-oriented, with a positive and professional attitude.</li><li>Ability to multitask and work effectively under pressure.</li><li>Results-driven, proactive, and detail-oriented, with a strong sense of ownership.</li></ul>Requirements:<ul><li>High School Diploma or equivalent.</li><li>Minimum 2 years of Customer Service experience is required. Aviation or hospitality experience is an asset.</li><li>Fluency in Greek and English (verbal and written).</li><li>Proficient in IT (excellent knowledge of MS Office suite). Familiarity with CRM systems is considered an asset.</li></ul>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

We are currently looking for a Outbound Retention Supervisor to join our&nbsp;B2C team&nbsp;as part of our&nbsp;Fully Integrated Energy Utility Division based in&nbsp;Paiania.&nbsp;By joining this role, you will play a key part in ensuring the smooth operation and performance of the Retention team. You will be responsible for coordinating daily activities, coaching team members, and driving retention campaigns to achieve business goals and enhance customer loyalty.Your role will encompass:<ul><li>Monitoring and optimizing Retention campaigns to achieve performance targets.</li><li>Coordinating daily team activities to ensure efficiency and goal alignment.</li><li>Coaching and developing team members to maximize performance.</li><li>Tracking KPIs and preparing performance reports and insights.</li><li>Evaluating team performance and implementing improvement plans.</li><li>Ensuring compliance with company policies and procedures.</li><li>Supporting recruitment, onboarding, and training of new hires.</li><li>Collaborating with internal stakeholders and providing customer &amp; market feedback.</li></ul>What you will bring to the role:<ul><li>Bachelor’s degree in Business Administration or related field.</li><li>2+ years of experience in Call Center Operations or similar role.</li><li>Strong communication and interpersonal skills.</li><li>Customer-centric and results-driven mindset.</li><li>Proven coaching and team leadership abilities.</li><li>Analytical thinking with experience in reporting and BI tools.</li><li>Proficiency in MS Office (especially Excel and PowerPoint).</li><li>Flexibility, adaptability, and problem-solving skills.</li></ul>Share the same Value Based Behaviors:&nbsp;&nbsp;<ul><li>People &amp; Personal growth.&nbsp;&nbsp;</li><li>Results orientation &amp; Safety excellence.&nbsp;&nbsp;</li><li>Collaboration &amp; Trust.&nbsp;&nbsp;</li><li>Empathy &amp; Effective communication.&nbsp;&nbsp;</li><li>Flexibility &amp; Adaptability.</li></ul>&nbsp;Your Benefits:<ul><li>Competitive remuneration package.&nbsp;</li><li>Ticket Restaurant.</li><li>Preferential household electricity plan.&nbsp;</li><li>Group Health Insurance program.&nbsp;</li><li>Pension Plan.&nbsp;</li></ul>&nbsp;

Outbound Retention Supervisor

Όμιλος υπηρεσιών συνεργαζόμενος με τις μεγαλύτερες εταιρείες στην Ελλάδα, ζητεί για άμεση πρόσληψη 5 κύριες-κυρίους με προϋπηρεσία τουλάχιστον ενός έτους στις τηλεφωνικές πωλήσεις.Απαραίτητα προσόντα:<ul><li>Άριστες επικοινωνιακές και διαπραγματευτικές δεξιότητες</li><li>Καλή χρήση ηλεκτρονικού υπολογιστή</li><li>Προσανατολισμός στον στόχο και το αποτέλεσμα</li><li>Πελατοκεντρική προσέγγιση</li></ul>Προσφέρουμε:<ul><li>Σταθερός μηνιαίος μισθός 1200€</li><li>5ωρη/6ωρη/8ωρη/πρωινή, απογευματινή απασχόληση</li><li>Σύμβαση αορίστου χρόνου</li><li>Μηνιαίο Bonus 40% επί του σταθερού μισθού βάσει επίτευξη στόχου</li><li>Προοπτικές εξέλιξης σε πιο σύνθετους ρόλους</li><li>Αξιοπιστία και συνέπεια στις πληρωμές</li><li>Εργασία χωρίς ηλικιακό όριο</li><li>Επαγγελματική κατάρτιση</li><li>Δυνατότητα τηλεργασίας με την προϋπόθεση να υπάρχει ο απαραίτητος εξοπλισμός και σταθερή σύνδεση Internet</li></ul>Επικοινωνία<ul><li>Τηλέφωνο: 210-4409590</li><li>E-mail: hr@gallant.gr</li></ul>

Τηλεφωνικές Πωλήσεις

The Director of Sales Operations and Growth Strategy owns the client relationship and sales operation in Athens Greece for a global technology client. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&amp;L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives. &nbsp;You will provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. &nbsp; This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations, and helps evolve early stage ideas into future-growth initiatives. &nbsp;As the sales lead, you will be responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the client, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation. &nbsp;Your Responsibilities:•&nbsp;&nbsp;&nbsp;&nbsp;Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manage day-to-day operations and deliverables&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Improve the key success metrics &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop a strong operating model to ensure rigor behind the below accountabilities:&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Revenue Forecasting accuracy&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Revenue and margin goals&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Client, customer, and Employee satisfaction scores&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Indirect below operational model&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the client on communication and changes and ensure that messaging reaches all employees.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Developing sales teams and leaders &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Have a One TTEC mindset – bring all support teams together to ensure alignment implementation of the site strategy &nbsp; The skills you’ll need:•&nbsp;&nbsp;&nbsp;&nbsp;An ability to lead and partner successfully with teams, management and client&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;An ability and a system to deliver multiple, complex, on‐going tasks and projects&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A high level of integrity, judgment and follow through&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A strong track-record in coaching, people, and leadership skills&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;An ability to execute and maintain best in class Sales methodology practices&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong attention to detail&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Data driven decision making skills&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical, verbal and written communications skills&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Technology acumen and reporting&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;An ability to drive innovation to accelerate business growth &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;A solution orientated approach to problem solvingQualifications &nbsp; Minimum Qualifications: &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Strong experience in sales operations management (inbound or outbound sales) ideally within a call center or BPO company •&nbsp;&nbsp;&nbsp;&nbsp;People management experience with proven record of success&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience in building executive relationships with internal and external stakeholdersWhat We Offer:•&nbsp;&nbsp;&nbsp;&nbsp;Competitive Salary&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Variable incentive bonus plan&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Tuition reimbursement&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Global career mobility &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Employee recognition programs&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Professional development&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;State of the art technology which allows for seamless global connectivity&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Rich wellness program and health incentives&nbsp;

Director, Sales Service Delivery

At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.&nbsp;#YourRole in more detail&nbsp;<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>Management and resolve customer complaints.</li><li>Route calls to appropriate resources.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li><li>Manage incoming clients’ requests and leads.</li><li>Make sure that all prospects/clients data are registered in our systems.</li><li>Conduct all necessary administrative tasks to complete the sales cycle process.</li><li>Handle all client’s requests and complaints.</li><li>Develop internal and external relationships with customers and clients.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Provide customers the complete vehicle information with costs, terms, and conditions.</li></ul>&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠&nbsp;<ul><li>1-3 years previous experience in a customer support role.</li><li>Fluency in both written and spoken English.</li><li>Fluency in foreign languages will be considered a strong asset</li><li>Familiarity with CRM systems and practices.</li><li>Bachelor’s degree will be considered an asset.</li><li>Excellent utility of MS Office.</li><li>Strong phone and verbal communication skills along with active listening.</li><li>Customer focus.</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li></ul>&nbsp;𝐊𝐢𝐧𝐬𝐞𝐧 𝐇𝐞𝐥𝐥𝐚𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬On top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🎉Financially supporting employees’ post-graduation studies, marriages and newborns.💰 Discounts on our company’s products🏃‍♀️ A variety of company activities and family perks.&nbsp;𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!&nbsp;𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.&nbsp;#WeDriveYourDreams*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.&nbsp;𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥

Customer Service Agent

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;German-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.&nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in German and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

German-English Customer Success Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Italian-English Customer Success Account Manager &nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions. &nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in Italian and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Italian-English Customer Success Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Spanish-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and Zoom Info to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.&nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in Spanish and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Spanish-English Customer Success Account Manager

Η Mediatel S.A δραστηριοποιείται στον χώρο των τηλεπικοινωνιακών υπηρεσιών από το 1995, παρέχοντας ολοκληρωμένες λύσεις τηλεφωνικής εξυπηρέτησης σε μεγάλους οργανισμούς. Επενδύουμε στους ανθρώπους μας και καλλιεργούμε ένα σύγχρονο, συμπεριληπτικό και δίκαιο εργασιακό περιβάλλον, όπου κυριαρχούν η συνεργασία, ο σεβασμός και η συνεχής ανάπτυξη.Περιγραφή Ρόλου Ο/Η Υπάλληλος Τηλεφωνικής Τεχνικής Εξυπηρέτησης θα είναι υπεύθυνος/η για:<ul><li>Την παροχή προσωποποιημένης τεχνικής υποστήριξης σε πελάτες</li><li>Τη διάγνωση και επίλυση τεχνικών ζητημάτων σε υπηρεσίες σταθερής τηλεφωνίας, internet και ψηφιακής τηλεόρασης</li><li>Την καταγραφή και διαχείριση αιτημάτων μέσω πληροφοριακών συστημάτων (CRM)</li><li>Τη διασφάλιση ολοκληρωμένης εξυπηρέτησης κατά την πρώτη επαφή</li><li>Τη συμβολή στη βελτίωση της ποιότητας των παρεχόμενων υπηρεσιών</li></ul><ul><li>Απαιτούμενα Προσόντα &amp; Δεξιότητες</li><li>Πτυχίο ΑΕΙ / ΤΕΙ / ΙΕΚ / ΤΕΕ σε Τηλεπικοινωνίες, Δίκτυα, Πληροφορική ή συναφή αντικείμενα (ή αντίστοιχη εμπειρία)</li><li>Εμπειρία σε τεχνική υποστήριξη ή εξυπηρέτηση πελατών (επιθυμητή)</li><li>Βασικές γνώσεις δικτύων και τεχνικών θεμάτων τηλεπικοινωνιών</li><li>Επιπλέον προσόντα θα εκτιμηθούν(CRM συστήματα π.χ. Siebel)</li><li>Καλή γνώση Αγγλικής γλώσσας</li><li>Καλή γνώση Η/Υ και εφαρμογών MS Office</li><li>Ικανότητες επίλυσης προβλημάτων και αναλυτική σκέψη</li><li>Άριστες επικοινωνιακές δεξιότητες</li><li>Ομαδικό πνεύμα και υπευθυνότητα</li><li>Δυνατότητα εργασίας σε κυλιόμενο ωράριο</li></ul>Τι Προσφέρουμε<ul><li>Πλήρη απασχόληση με σταθερό μηνιαίο μισθό και ασφαλιστική κάλυψη</li><li>Ανταγωνιστικό πακέτο αποδοχών με ενδεικτικό μισθολογικό εύρος 920€ – 1.1190€ μικτά/μήνα (αφορά θέση πλήρους απασχόλησης), ανάλογα με την εμπειρία</li><li>Ευέλικτο μοντέλο εργασίας (υβριδικό: δια ζώσης &amp; τηλεργασία)</li><li>Παροχές υγείας μέσω συνεργαζόμενων ιατρικών φορέων</li><li>Συνεχή εκπαίδευση και ευκαιρίες επαγγελματικής εξέλιξης</li><li>Σύγχρονο και υποστηρικτικό εργασιακό περιβάλλον</li><li>Πρόσθετες παροχές και εταιρικά προγράμματα επιβράβευσης</li><li>Εύκολη πρόσβαση (πλησίον μετρό Πανόρμου)</li></ul>

Υπάλληλος Τηλεφωνικής Τεχνικής Εξυπηρέτησης Πελατών (Technical Support Agent)

Θέλεις να εργαστείς σε ένα σύγχρονο και δυναμικό περιβάλλον με ανταγωνιστικές αποδοχές και πραγματικές ευκαιρίες εξέλιξης; Η BFS Group, κορυφαίος εργοδότης στην Ελλάδα, συνεργάζεται με τη Nova, μία από τις μεγαλύτερες εταιρείες τηλεπικοινωνιών, και αναζητά νέα μέλη για την ομάδα Client Saver!Αν σου αρέσει η επικοινωνία, απολαμβάνεις να βρίσκεις λύσεις για τους πελάτες και θέλεις να εξελιχθείς σε έναν ταχύτατα αναπτυσσόμενο κλάδο, αυτή η θέση είναι για εσένα!🔍 Τι θα κάνεις στην καθημερινότητά σου:📞 Θα επικοινωνείς με πελάτες της Nova που έχουν δεχτεί ανταγωνιστικές προσφορές, κατανοώντας τις ανάγκες τους και προτείνοντας εξατομικευμένες λύσεις ώστε να παραμείνουν στο δίκτυο της Nova. 🧠 Θα διερευνάς τους λόγους αποχώρησης και θα καταγράφεις χρήσιμες πληροφορίες συμβάλλοντας στη συνεχή βελτίωση των υπηρεσιών μας. ⚔️ Με καλή γνώση του ανταγωνισμού, θα αναδεικνύεις τα πλεονεκτήματα των υπηρεσιών Nova (Internet, Τηλεφωνία, Τηλεόραση). 💡 Οι προτάσεις και οι ιδέες σου θα λαμβάνονται σοβαρά υπόψη και θα έχουν πραγματικό αντίκτυπο.🎁 Τι σου προσφέρουμε:• 8ωρη, 5νθήμερη απασχόληση με σύμβαση αορίστου χρόνου (Δευτέρα – Παρασκευή).<ul><li>Υβριδικό μοντέλο εργασίας</li></ul>• Σύγχρονο και ευχάριστο εργασιακό περιβάλλον. • Πραγματικές ευκαιρίες εξέλιξης σε έναν δυναμικά αναπτυσσόμενο όμιλο. • Ανταγωνιστικά bonus παραγωγικότητας. • Πλήρη ασφαλιστική κάλυψη. • Συνεχή εκπαίδευση και υποστήριξη για να εξελίσσεσαι διαρκώς.&nbsp;✅ Τι ζητάμε από εσένα:• 💼 1-2 χρόνια προϋπηρεσίας σε διακράτηση πελατών ή εξυπηρέτηση πελατών, η γενικότερη προϋπηρεσία σε έργα sales σε call center&nbsp; με στόχους (ιδανικά σε τηλεπικοινωνίες). • 🔥 Διάθεση για εργασία και επαγγελματική εξέλιξη. • 🗣️ Πολύ καλή επικοινωνιακή ικανότητα και πελατοκεντρική προσέγγιση. • 🤹 Ικανότητα διαχείρισης πολλαπλών εργασιών. • 🌐 Άριστη γνώση ελληνικών και καλή γνώση αγγλικών.📩 Αν θέλεις να γίνεις μέλος της ομάδας της Nova και να κάνεις τη διαφορά, στείλε το βιογραφικό σου σήμερα!

Client Saver στη Nova

Your potential has a place here with TTEC’s award-winning employment experience. As a Greek-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be Doing&nbsp; Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.&nbsp;During a Typical Day, You’ll&nbsp;<ul><li>Answer incoming communications from customers &nbsp;</li><li>Conduct research to provide answers for customers to resolve their issues&nbsp;</li><li>Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.&nbsp;</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes. &nbsp;</li><li>Ensure a high level of partner service and a positive partner experience &nbsp;</li></ul>What You Bring to the Role&nbsp;<ul><li>Fluent in Greek and English&nbsp;</li><li>High school diploma or equivalent &nbsp;</li><li>6 months or more experience in customer service, hospitality, retail or F&amp;B service</li><li>Recognize, apply and explain your product or service knowledge &nbsp;</li><li>Computer savvy&nbsp;</li><li>High speed internet in your quiet home work environment</li><li>Greece resident or ability to relocate&nbsp;and gain work authorization expediently to Greece</li></ul>What You Can Expect&nbsp;<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization&nbsp;</li><li>Career-growth and lots of learning opportunities for aspiring minds&nbsp;</li><li>25 days annual leave per year &nbsp;</li><li>Relocation assistance available&nbsp;</li><li>Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day&nbsp;</li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you&nbsp;</li></ul>A Bit More About Your Role&nbsp; We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.&nbsp;You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.&nbsp;

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