Jobily
customer care agent
About the job
We are looking for a passionate Customer Care Agent to join our Commercial team at SKY express. In this role, you will play a key part in delivering high-quality post-flight customer support, handling inquiries, complaints, and compensation claims in line with EU Regulation 261/2004 and internal policies. By ensuring accurate case assessment, compliant decision-making, and clear communication, you will actively contribute to service recovery and a positive customer experience.
Responsibilities:
Manage post-flight cases, complaints, and compensation claims in line with EU Regulation 261/2004.
Deliver professional, timely, and customer-focused support across all post-flight communication channels.
Resolve customer issues efficiently using a solution-oriented, empathetic, and service-driven approach.
Maintain accurate CRM case records, documentation, and customer correspondence.
Ensure compliance with internal procedures, data accuracy standards, and confidentiality requirements.
Collaborate with internal teams to deliver complete and customer-ready case resolutions.
Competencies:
Strong customer-focused mindset and problem-solving capability.
Excellent verbal and written communication and negotiation skills.
Team-oriented, with a positive and professional attitude.
Ability to multitask and work effectively under pressure.
Results-driven, proactive, and detail-oriented, with a strong sense of ownership.
Requirements:
High School Diploma or equivalent.
Minimum 2 years of Customer Service experience is required. Aviation or hospitality experience is an asset.
Fluency in Greek and English (verbal and written).
Proficient in IT (excellent knowledge of MS Office suite). Familiarity with CRM systems is considered an asset.
Why Join Us?
Competitive Salary & Allowances.
Continuous Training & Professional Development.
Travel benefits on SKY express flights (extended to first-degree family members).
Join an airline with a strong commitment to safety, reliability, and operational excellence.
A supportive and collaborative work culture that values innovation and safety.
About the company
SKY express is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 27 destinations.
The company has established significant partnerships with leading international carriers, further enhancing its global reach. The airline operates the youngest fleet in Greece, consisting of 29 brand-new aircrafts, including Airbus A321neo, Airbus A320neo, and ATR 72-600.
In 2024, SKY express was honored with the Innovation Airline Award 2024 for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.
As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.
Similar Jobs
customer care agent
SKY express
Σπάτα
Σπάτα
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the job
We are looking for a passionate Customer Care Agent to join our Commercial team at SKY express. In this role, you will play a key part in delivering high-quality post-flight customer support, handling inquiries, complaints, and compensation claims in line with EU Regulation 261/2004 and internal policies. By ensuring accurate case assessment, compliant decision-making, and clear communication, you will actively contribute to service recovery and a positive customer experience.
Responsibilities:
Manage post-flight cases, complaints, and compensation claims in line with EU Regulation 261/2004.
Deliver professional, timely, and customer-focused support across all post-flight communication channels.
Resolve customer issues efficiently using a solution-oriented, empathetic, and service-driven approach.
Maintain accurate CRM case records, documentation, and customer correspondence.
Ensure compliance with internal procedures, data accuracy standards, and confidentiality requirements.
Collaborate with internal teams to deliver complete and customer-ready case resolutions.
Competencies:
Strong customer-focused mindset and problem-solving capability.
Excellent verbal and written communication and negotiation skills.
Team-oriented, with a positive and professional attitude.
Ability to multitask and work effectively under pressure.
Results-driven, proactive, and detail-oriented, with a strong sense of ownership.
Requirements:
High School Diploma or equivalent.
Minimum 2 years of Customer Service experience is required. Aviation or hospitality experience is an asset.
Fluency in Greek and English (verbal and written).
Proficient in IT (excellent knowledge of MS Office suite). Familiarity with CRM systems is considered an asset.
Why Join Us?
Competitive Salary & Allowances.
Continuous Training & Professional Development.
Travel benefits on SKY express flights (extended to first-degree family members).
Join an airline with a strong commitment to safety, reliability, and operational excellence.
A supportive and collaborative work culture that values innovation and safety.
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the company
SKY express is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 27 destinations.
The company has established significant partnerships with leading international carriers, further enhancing its global reach. The airline operates the youngest fleet in Greece, consisting of 29 brand-new aircrafts, including Airbus A321neo, Airbus A320neo, and ATR 72-600.
In 2024, SKY express was honored with the Innovation Airline Award 2024 for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.
As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.