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You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

Reporting to the Financial &amp; Insurance Services Senior Manager, you will play a key role in supporting and developing the Authorized Network’s F&amp;I activities, ensuring operational excellence and strong business performance.🧩 Key Responsibilities<ul><li>Support the Authorized Network in Finance &amp; Insurance business activities through regular communication, guidance, and Sales force training.</li><li>Manage and coordinate F&amp;I-related projects, ensuring timely execution and alignment with strategic objectives.</li><li>Contribute to the preparation and monitoring of the annual budget for Finance &amp; Insurance services.</li><li>Monitor business performance by preparing standard and ad-hoc reports.</li><li>Analyze and evaluate KPIs, supporting the achievement of sales and performance targets.</li><li>Administer and oversee all systems and portals supporting F&amp;I business operations.</li><li>Collaborate with internal Business Units and external partners to develop new products and promotional campaigns.</li><li>Provide continuous market analysis and insights on Finance &amp; Insurance services within the automotive sector.</li></ul>🎓 What We Are Looking For<ul><li>University degree in Finance, Economics, or Business Administration (Master’s degree will be considered an asset).</li><li>Minimum 5 years of experience in a similar role.</li><li>Insurance Mediation Certification (Insurance Agent level) will be considered an asset.</li><li>Excellent knowledge of MS Office, with advanced Excel and strong PowerPoint skills.</li><li>Fluency in English is required.</li></ul>🌟 You Will Thrive in This Role If You Are<ul><li>Dynamic and positive, with a strong team-oriented mindset.</li><li>An excellent communicator, able to work effectively with internal stakeholders and external partners.</li><li>Analytical and detail-oriented, with a strong ability to interpret data and KPIs.</li><li>Results-driven, able to prioritize and deliver against objectives.</li><li>Highly organized, capable of managing multiple responsibilities in a fast-paced environment.</li></ul>👉 Does this sound like you?Apply now and become part of a team that drives innovation and performance in Finance &amp; Insurance services

Finance & Insurance Business Operations and Network Support Officer

As a&nbsp;Contact Center Agent,&nbsp;you will be responsible for:<ul><li>Answer inbound and outbound calls in a timely and friendly manner</li><li>Manage the incoming chat</li><li>Identify customers needs, clarify information, provide solutions and manage complaints</li><li>Manage and process customers’ requests in collaboration with other departments</li><li>Collect lead for prospective/existing customers</li><li>Manage the emails and check of supporting documents</li></ul>Knowledge, Skills &amp; Experience<ul><li>Lyceum, IEK, BSc degree</li><li>Previous experience in insurance industry/ customer support role/customer service or equivalent</li><li>Computer use competency (MS Office/ CRM system)</li><li>Excellent knowledge of English language</li><li>Certification (level A) for the provision of insurance advisory services will be considered a plus</li><li>Strong communication, negotiation and interpersonal skills</li><li>Customer focus and adaptability to different personality types</li><li>Flexibility and adaptability in performing additional tasks where needed</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>Continuous training and development opportunities</li></ul>

Contact Center Agent

As an Insurance Senior Specialist, you will play a crucial role in risk assessment, contract evaluation, and insurance policy management. Working closely with internal teams and external stakeholders, you will ensure adequate insurance coverage, compliance, and risk mitigation for our national and international projects.Responsibilities:&nbsp;<ul><li>Collaborate with the Group's central insurance department to ensure adequate insurance coverage for all risks associated with Hellenic Cables' operations.</li><li>Conduct in-depth analysis of tender dossiers and various contracts, identifying liability and insurance risks, including screening and drafting relevant documentation.</li><li>Serve as the primary point of contact for client inquiries regarding insurance policies.</li><li>Provide expert guidance to internal teams on insurance matters, contract law, liability law, and risk management, ensuring compliance and optimal coverage.</li><li>Negotiate and coordinate with insurance brokers and insurers to address customer concerns and ensure seamless service delivery.</li><li>Oversee both group insurance policies and project-specific coverage, obtaining quotes and maintaining up-to-date policy records.</li><li>Manage and track client claims related to work and products, liaising with insurance companies, brokers, and clients.</li><li>Maintain and update insurance databases to ensure accurate tracking of risks, policies, and claims.</li></ul>Qualifications:&nbsp;<ul><li>A Master’s degree in Finance, Law, or Business. Additional qualifications in insurance law or a strong interest in the insurance sector are a plus.</li><li>5+ years of relevant experience in the insurance industry.</li><li>Prior experience in a construction company or an EPC (Engineering, Procurement &amp; Construction) firm is highly advantageous.</li><li>Strong analytical skills with the ability to interpret and process complex tender dossiers and contracts.</li><li>Excellent communication and interpersonal skills to collaborate effectively with clients, internal teams, and external stakeholders.</li><li>Highly organized with strong multitasking abilities and keen attention to detail.</li><li>A proactive mindset, taking ownership of tasks and adapting to dynamic challenges.</li><li>In-depth knowledge of insurance products, terminology, and processes.</li><li>Fluent in English, both written and spoken.</li><li>Proficient in MS Excel.</li><li>Ability to manage workload effectively and prioritize tasks efficiently.</li></ul>&nbsp;The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

INSURANCE SENIOR SPECIALIST (3232)

Angelicoussis Group, one of the world’s leading ship management organizations, is looking for an experienced and motivated professional to cover a permanent position as an Insurance Officer. Key Responsibilities<ul><li>Manages insurance databases and spreadsheets for marine and non-marine covers, ensuring accuracy and completeness;</li><li>Completes application forms and distributes insurance documents internally;</li><li>Inputs insurance contracts into relevant software systems;</li><li>Maintains insurance-related statistics and conducts market research;</li><li>Processes financial transactions and payments within the SAP system;</li><li>Handles calls to War Risks AP areas and manages additional premiums;</li><li>Maintains claims database, submits reimbursement requests, and monitors collections;</li><li>Provides internal support on insurance queries;</li><li>Prepares insurance-related spreadsheets and presentations, and maintains department intranet section;</li><li>Conducts sanctions checks to ensure compliance and maintain records of findings;</li></ul>Candidate must have<ul><li>Bachelor’s degree in Maritime Studies or Business Administration</li><li>Minimum of 3 years of experience in marine insurance underwriting, claims handling, brokerage or with an insurance team of a shipmanagement company</li><li>Strong knowledge of marine insurance products, terminology and industry practices</li><li>Fluency with numbers and good command of MS Office (especially MS Excel)</li><li>Very good command of the English language</li><li>Team spirit, excellent communication skills</li></ul>The Company offers an attractive compensation and benefits package, as well as career opportunities. All applications will be treated as strictly confidential.

Insurance Officer

We are looking for a professional Group Technical Expert to strengthen our Group Insurance Programs team at Eurolife FFH Life Insurance. This role includes managing operations, pricing, policy issuance and amendments, as well as participating in strategic projects and developing new solutions.The ideal candidate will have strong analytical skills, attention to detail, and a willingness to grow into a role with high technical and operational responsibility.Key Responsibilities<ul><li>Prepare quotations and pricing for Group Pension Programs.</li><li>Issue and amend Group Pension and Life/ Health insurance policies.</li><li>Manage renewals and operational processes.</li><li>Participate in portfolio transfers.</li><li>Support Group Pension Policy systems and the pricing process.</li></ul>Qualifications<ul><li>Bachelor’s degree in Mathematics, Statistics, Economics, or a related field.</li><li>At least 3–5 years of experience in group insurance.</li><li>Excellent knowledge of Excel.</li><li>Strong teamwork and communication skills.</li><li>Organized and reliable.</li></ul>What We Offer<ul><li>A competitive compensation package relevant to qualifications.</li><li>Opportunities for professional growth and career development.</li><li>Participation in strategically important projects.</li><li>Health Insurance Plan.</li><li>A friendly and supportive work environment.</li><li>Eurolife Hybrid Working Model.</li></ul>

Group Technical Expert

HELLENIC CABLES S.A., member of CENERGY HOLDINGS&nbsp;is seeking a detail-oriented and proactive Insurance Senior Specialist to join our team at our headquarters in Athens, Greece.As an Insurance Senior Specialist, you will play a crucial role in risk assessment, contract evaluation, and insurance policy management. Working closely with internal teams and external stakeholders, you will ensure adequate insurance coverage, compliance, and risk mitigation for our national and international projects.Responsibilities:&nbsp;<ul><li>Collaborate with the Group's central insurance department to ensure adequate insurance coverage for all risks associated with Hellenic Cables' operations.</li><li>Conduct in-depth analysis of tender dossiers and various contracts, identifying liability and insurance risks, including screening and drafting relevant documentation.</li><li>Serve as the primary point of contact for client inquiries regarding insurance policies.</li><li>Provide expert guidance to internal teams on insurance matters, contract law, liability law, and risk management, ensuring compliance and optimal coverage.</li><li>Negotiate and coordinate with insurance brokers and insurers to address customer concerns and ensure seamless service delivery.</li><li>Oversee both group insurance policies and project-specific coverage, obtaining quotes and maintaining up-to-date policy records.</li><li>Manage and track client claims related to work and products, liaising with insurance companies, brokers, and clients.</li><li>Maintain and update insurance databases to ensure accurate tracking of risks, policies, and claims.</li></ul>Qualifications:&nbsp;<ul><li>A Master’s degree in Finance, Law, or Business. Additional qualifications in insurance law or a strong interest in the insurance sector are a plus.</li><li>5+ years of relevant experience in the insurance industry.</li><li>Prior experience in a construction company or an EPC (Engineering, Procurement &amp; Construction) firm is highly advantageous.</li><li>Strong analytical skills with the ability to interpret and process complex tender dossiers and contracts.</li><li>Excellent communication and interpersonal skills to collaborate effectively with clients, internal teams, and external stakeholders.</li><li>Highly organized with strong multitasking abilities and keen attention to detail.</li><li>A proactive mindset, taking ownership of tasks and adapting to dynamic challenges.</li><li>In-depth knowledge of insurance products, terminology, and processes.</li><li>Fluent in English, both written and spoken.</li><li>Proficient in MS Excel.</li><li>Ability to manage workload effectively and prioritize tasks efficiently.</li></ul>&nbsp;The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

In this position, you will be responsible for analyzing the performance of BPO vendors to ensure the highest quality of customer experience while supporting stable and efficient operations. You will also play a key role in cross-functional collaboration and problem-solving to support external teams and frontline escalations.&nbsp;Key Responsibilities:Collaborate with internal and external stakeholders to ensure excellent customer supportProvide specialized support for complex issues beyond frontline capabilitiesIdentify and recommend process improvementsParticipate in daily alignmentCommunicate with customers when necessary&nbsp;&nbsp;Requirements<ul><li>2+ years of experience in online customer service or back-office roles</li><li>Strong analytical, prioritization, and active listening skills</li><li>Proficiency in MS Office and G-Suite</li><li>Advanced communication skills</li><li>Availability to work rotating shifts (including weekends and holiday),– with at least 1 weekend off per month)</li><li>Fluency in Dutch or Flemish and English</li></ul>&nbsp;Benefits&nbsp;Hybrid working model (3 days at the office, 2 days from home – flexible scheduling)&nbsp;Dedicated onboarding buddy&nbsp;Competitive salary: €1500–€1650 gross/month (based on experience) x14 salaries/year&nbsp;€90/month net meal allowance&nbsp;Annual performance bonus scheme&nbsp;Private life and health insurance for you and your family&nbsp;Unlimited access to Udemy and ongoing training opportunitiesStart Date:&nbsp;July&nbsp;Make it your Next Job Without Boundaries!

Backoffice Agent- Dutch or Flemish

We are looking for a detail-oriented and proactive Reservations Agent to handle all aspects of hotel reservations and guest inquiries. The successful candidate will be responsible for assisting guests with booking accommodations, providing information about hotel amenities and services, and ensuring guest satisfaction throughout the reservation process. The ideal candidate will possess strong communication skills, excellent customer service abilities, and a passion for delivering exceptional guest experiences.Key Responsibilities:<ul><li>Respond promptly and courteously to guest inquiries and reservation requests via phone, email, and online channels</li><li>Assist guests with booking hotel accommodations, including room selection, rate negotiation, and special requests</li><li>Provide accurate and up-to-date information about hotel amenities, services, and policies to guests and potential guests</li><li>Process reservations and room blocks in the hotel’s reservation system, ensuring accuracy and completeness of guest information</li><li>Manage reservation cancellations, modifications, and special requests according to hotel policies and procedures</li><li>Coordinate with other hotel departments, such as front office, housekeeping, and sales, to ensure seamless guest experiences</li><li>Handle guest complaints and concerns related to reservations promptly and professionally, striving to resolve issues to the guest’s satisfaction</li><li>Maintain confidentiality of guest information and adhere to data protection regulations and hotel privacy policies</li><li>Stay informed about hotel promotions, packages, and special events to upsell and cross-sell hotel offerings to guests</li></ul>Requirements:<ul><li>Previous experience in hotel reservations, customer service, or a related field is preferred</li><li>Excellent communication skills, both verbal and written, with a professional and friendly demeanor</li><li>Strong interpersonal skills and the ability to build rapport with guests and colleagues</li><li>Proficiency in using reservation management software and Microsoft Office applications</li><li>Detail-oriented with the ability to multitask and prioritize tasks effectively in a fast-paced environment</li><li>Ability to work independently as well as part of a team, with a proactive approach to problem-solving</li><li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to support hotel operations</li><li>Knowledge of hospitality industry standards and practices is a plus</li></ul>What We Offer:<ul><li>Competitive salary commensurate with experience</li><li>Comprehensive benefits package, including health insurance and retirement savings plan</li><li>Opportunities for career growth and advancement within the company</li><li>A supportive and collaborative work environment within a prestigious hotel setting</li><li>Employee discounts on hotel accommodation and dining experiences</li></ul>

Reservations Agent Ερέτρια

At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.&nbsp;#YourRole in more detail&nbsp;<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>Management and resolve customer complaints.</li><li>Route calls to appropriate resources.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li><li>Manage incoming clients’ requests and leads.</li><li>Make sure that all prospects/clients data are registered in our systems.</li><li>Conduct all necessary administrative tasks to complete the sales cycle process.</li><li>Handle all client’s requests and complaints.</li><li>Develop internal and external relationships with customers and clients.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Provide customers the complete vehicle information with costs, terms, and conditions.</li></ul>&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠&nbsp;<ul><li>1-3 years previous experience in a customer support role.</li><li>Fluency in both written and spoken English.</li><li>Fluency in foreign languages will be considered a strong asset</li><li>Familiarity with CRM systems and practices.</li><li>Bachelor’s degree will be considered an asset.</li><li>Excellent utility of MS Office.</li><li>Strong phone and verbal communication skills along with active listening.</li><li>Customer focus.</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li></ul>&nbsp;𝐊𝐢𝐧𝐬𝐞𝐧 𝐇𝐞𝐥𝐥𝐚𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬On top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🎉Financially supporting employees’ post-graduation studies, marriages and newborns.💰 Discounts on our company’s products🏃‍♀️ A variety of company activities and family perks.&nbsp;𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!&nbsp;𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.&nbsp;#WeDriveYourDreams*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.&nbsp;𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥

Customer Service Agent

We are looking for someone who is customer oriented to deliver happiness to our customers in&nbsp;Greece &amp; Cyprus (shifts: including evening &amp; night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Customer Care Agent (Remote)

Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.&nbsp;🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world!&nbsp;🌎</li></ul>Life @efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent

We are looking for someone who is customer oriented to deliver happiness to our customers in&nbsp;Cyprus&nbsp;(shifts: including evening &amp; night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!Join our dynamic team as a Customer Care Agent for the Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English&nbsp;is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world! 🌎</li></ul>Life@efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent (Cyprus market)

Responsibilities:<ul><li>Communicates to Masters Voyage instructions, port requirements, local regulations, cargo requirements and precautions, ship’s charter party description and applicable clauses.</li><li>Checks&nbsp;cargo docs, LOIs, bunker requirements and authorizes bunker invoices.</li><li>Issues voyage instructions, ship’s cargo holds preparation instructions and Monitors ship’s cargo holds condition and preparation.</li><li>Communicates with charterers via broking channels.</li><li>Monitors the actual day-to-day performance and financial expenditure of the vessels.</li><li>Coordinates with Chartering department in describing vessel’s particular characteristics and reviews Charter Party clauses.</li><li>Appoints cargo and bunker surveyors and port agents and arranges various services that the ship requires. Updates position list and position books, checks with agent the ship’s prospects and approves D/As.</li><li>Liaises with the Insurance and Claims Departments in handling of claims, hazardous situations, accidents and P &amp; I involvement.</li><li>Monitors the performance of the vessels based on charter party and Company’s requirements and guidelines. Also monitors the daily performance at Sea with regards to speed, consumption and weather conditions.</li></ul>Qualifications / Experience:<ul><li>5&nbsp;years of office experience as Operator&nbsp;in a shipping company with bulk carriers.</li><li>Fluency in English.</li><li>Computer literate.</li><li>Communication &amp; negotiation skills.</li></ul>

Fleet Operator

We are seeking a highly skilled Senior AI Engineer to join our team.In this role, you will contribute to the development of advanced AI solutions for a variety of business domains. You will collaborate with cross-functional teams and clients to deliver impactful, scalable, and innovative AI-driven products. #LI-YAROSLAVADIAKOVAResponsibilities<ul><li>Design, implement, and maintain end-to-end AI applications, including chatbots, Q&amp;A platforms, and agent workflows</li><li>Work directly with clients to understand requirements, identify opportunities, and recommend LLM-driven solutions</li><li>Develop and manage robust data pipelines, prompt strategies, and datasets to support effective and accurate AI models</li><li>Evaluate and refine AI system performance to ensure outputs are accurate, secure, scalable, and compliant with industry regulations</li><li>Conduct research and rapid prototyping to validate technical feasibility and demonstrate business value of AI solutions</li><li>Stay up to date with evolving LLM technologies, frameworks, and methodologies to continuously improve solutions and client outcomes</li></ul>Requirements<ul><li>At least 3 years of experience in AI engineering or a related field</li><li>Strong proficiency in Python and experience with web frameworks such as FastAPI or similar</li><li>Understanding of the AI application development lifecycle, from design to deployment</li><li>Experience with rapid UI prototyping using tools like Streamlit, Gradio, or similar frameworks</li><li>Familiarity with major LLM platforms and APIs, including OpenAI, Anthropic, Amazon Bedrock, Gemini, and related frameworks such as LangGraph, LlamaIndex, and Strands Agents</li><li>Knowledge of advanced AI integration patterns, including Retrieval-Augmented Generation (RAG) and agent-based architectures</li><li>Experience deploying AI solutions at scale, with a focus on performance, cost-efficiency, and maintainability</li><li>Ability to evaluate generative AI quality using metrics such as retrieval and classification scores, as well as LLM-based evaluation methods</li><li>Proven track record in delivering ML-based solutions and AI engineering projects</li><li>Strong problem-solving skills and attention to detail</li><li>Excellent communication, collaboration, and interpersonal skills</li><li>Fluent English skills (written and spoken) at a B2+ level or higher</li></ul>Nice to have<ul><li>Experience designing experiments, conducting A/B tests, and iterating on models based on user feedback</li><li>Understanding of retrieval systems, including keyword search, vector search, embeddings, and ranking algorithms</li><li>Familiarity with emerging protocols such as MCP, A2A, ACP, and others</li><li>Experience deploying to cloud AI platforms like Azure OpenAI, Amazon Bedrock, GCP Vertex AI, or on-premise solutions such as vLLM</li><li>Experience with enterprise AI platforms, including AWS AgentCore, Databricks AgentBricks, Google Agents Space, or Azure AI Foundry</li><li>Experience with observability and monitoring tools and frameworks for AI systems</li></ul>We offer<ul><li>For your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>

Senior AI Engineer

Join our Network Development Team!&nbsp;In this role, you will analyze market and network data to uncover growth opportunities and recommend strategies for development and optimization. Your insights will drive the effective placement of OPAP products and services, enhancing our physical footprint and overall performance.&nbsp;With MRICS certification, this team member brings advanced expertise in property-related decisions and market awareness, adding depth and credibility to our strategic choices.&nbsp;Your day to day will include:<ul><li>Leading scouting efforts and assessing the commercial potential of locations to support network expansion</li><li>Scouting and evaluating available properties in targeted areas through coordination with real estate agents and local field visits, supporting the implementation of the network development strategy in alignment with the sales team and interested agents</li><li>Challenging the status quo in certain areas by exploring ways to increase product presence and ensure optimum placement</li><li>Having a strong understanding of market prices and area-specific trends to inform strategic decisions</li><li>Contributing to the design and updating of the x-channel network development strategy (OS, PS, Tora, HL), proposing the most profitable network changes (relocations, renovations, new stores, etc.) to drive decisions on network growth and ensure proper customer experience</li><li>Analyzing and assessing geospatial data and market trends to support network analysis and physical footprint optimization, using GIS tools and identifying opportunities for growth</li><li>Monitoring the implementation of Network Development KPIs, measuring the upside of network changes, and fine-tuning the methodology used accordingly</li><li>Coordinating closely with brokers and internal stakeholders to guide property-related choices with accurate market input</li><li>Supporting sales teams and agents by issuing the necessary documents from urban planning offices through online applications or onsite visits</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Statistics, Information technology, Business Administration, Engineering, Mathematics, or Finance</li><li>3+ years of hands-on experience in data analytics, statistics, network planning and reporting</li><li>Very good communication and interpersonal skills</li><li>Analytical and conceptual thinking</li><li>Ability to prioritize effectively and multi-task</li><li>Problem solving and flexibility</li><li>Achievement orientation&nbsp;</li><li>Teamwork and cooperation</li><li>Knowledge of geodata analysis tools or ArcGis will be considered as a plus</li><li>Advanced communications skills both in Greek &amp; English language&nbsp;</li><li>Solid MS Office skills (Word, Excel, PowerPoint)</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Real Estate & Network Development Specialist (3712)

As the Sales Business Expert, you will lead the design, execution, and optimization of sales campaigns towards new prospects and existing customers, driving growth and innovation across Tied Agents network. You will coordinate high-performing sales teams, act as an Agile team member for digital initiatives and leverage digital marketing strategies to maximize campaign impact. Furthermore, you will be accountable to materialize the company’s sales strategy through digital transformation initiatives and performance improvement projects, ensuring the proper synchronization of people, procedures and systems to ensure the implementation of strategic objectives, under the defined timeline. &nbsp; As of your role, you will be working closely with Sales Management and be appointed as the call-to-action person for the execution and monitoring of the strategic plans’ accomplishment, aiming on continuous improvement of the assessed business areas. &nbsp;Key Responsibilities: •&nbsp;&nbsp; &nbsp;Manage, mentor, and motivate Tied Agent sales teams, with close collaboration of Sales Executives, on ensuring the achievement of campaign targets and push for continuous improvement •&nbsp;&nbsp; &nbsp;Design, develop, and execute lead generation and portfolio campaigns in line with business strategy&nbsp; •&nbsp;&nbsp; &nbsp;Provide training, daily communication, and ongoing support to Agents and corporate business teams by sharing best practices, insights and lessons learned •&nbsp;&nbsp; &nbsp;Oversee campaign setup, lead assignment, and progress tracking using Salesforce and other digital tools •&nbsp;&nbsp; &nbsp;Ensure campaigns are delivered on time, within scope, and within budget •&nbsp;&nbsp; &nbsp;Develop and optimize digital sales channels and marketing campaigns targeting prospects in key markets •&nbsp;&nbsp; &nbsp;Collaborate with the Marketing Department and external agencies for campaign analysis, fostering continuous improvement by leverage digital marketing platforms, analytics, and UX best practices to enhance customer engagement and conversion rates •&nbsp;&nbsp; &nbsp;Monitor and analyze campaign KPIs and KRIs, providing weekly and executive-level reporting •&nbsp;&nbsp; &nbsp;Assess campaign effectiveness, recommend improvements, and ensure budget efficiency •&nbsp;&nbsp; &nbsp;Act as the main point of contact for campaign-related topics and digital distribution assets for the provision of &nbsp; support and issue resolution Qualifications: •&nbsp;&nbsp; &nbsp;University degree in Business, Marketing, or related field •&nbsp;&nbsp; &nbsp;Proven track record in sales teams and leading successful sales campaigns&nbsp; •&nbsp;&nbsp; &nbsp;Excellent communication, presentation, and influencing abilities •&nbsp;&nbsp; &nbsp;Strong business acumen, negotiation, and stakeholder management skills •&nbsp;&nbsp; &nbsp;Expertise in digital marketing, campaign optimization, analytics and digital sales ecosystems •&nbsp;&nbsp; &nbsp;Solid business background and experience working in CRM platforms – preferably into Salesforce&nbsp; •&nbsp;&nbsp; &nbsp;Familiarity with sales processes (back-office operations, performance &amp; quality reporting etc.) •&nbsp;&nbsp; &nbsp;Experience on performance management, having strong analytical skills set&nbsp; Personal Profile: •&nbsp;&nbsp; &nbsp;Visionary with a strategic mindset and hands-on approach •&nbsp;&nbsp; &nbsp;Result oriented, hands-on individual who also can look beyond the tasks at hand with solid track record •&nbsp;&nbsp; &nbsp;Exceptional analytical, problem-solving, and decision-making skills •&nbsp;&nbsp; &nbsp;Ability to inspire and motivate teams, driving high performance and engagement •&nbsp;&nbsp; &nbsp;Competence in prioritizing a varied workload and differing stakeholder priorities •&nbsp;&nbsp; &nbsp;Resilient, adaptable, and committed to continuous learning •&nbsp;&nbsp; &nbsp;Business Acumen and good Interpersonal skills What we offer: •&nbsp;&nbsp; &nbsp;Extensive training opportunities - on-demand and on-site options •&nbsp;&nbsp; &nbsp;Partnership with multiple educational institutions across Greece for advanced education, with tuition support •&nbsp;&nbsp; &nbsp;Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need •&nbsp;&nbsp; &nbsp;Pension Scheme to secure your financial future •&nbsp;&nbsp; &nbsp;Well-being and work-life balance •&nbsp;&nbsp; &nbsp;One-time budget for home-office equipment to make your work-from-home comfortable •&nbsp;&nbsp; &nbsp;Recognition and rewards for excellence •&nbsp;&nbsp; &nbsp;Monthly meal allowance •&nbsp;&nbsp; &nbsp;Recently renovated offices, central location, with easy access

Sales Business Expert

At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.We are looking for an experienced Workforce Management Manager to own and drive the Workforce Management strategy.&nbsp;Reporting to the Head of Passenger and Driver Care, you will oversee precise forecasting and capacity planning for all Customer Care volumes, ensuring optimal staffing and efficiency. You will be instrumental in developing and delivering high-impact reporting, serving as the primary Subject Matter Expert (POC) for PDC partners, and leading all critical WFM management reviews. Furthermore, you will manage and mentor the WFM team as it expands.YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Forecasting: Generate precise forecasts for PDC volumes by analyzing historical data, identifying trends, and accounting for seasonality.</li><li>Capacity Planning: Estimate future capacity needs and implement strategies to ensure optimal staffing levels for PDC requirements while maintaining cost control.</li><li>Scheduling: Develop efficient agent schedules and continuously refine them to balance operational needs with agent preferences.</li><li>Real-Time Management: Proactively monitor real-time and intraday volumes and collaborate with the PDC management team to make necessary adjustments.</li><li>Reporting &amp; Analytics: Create easily digestible reports for PDC management, delivering actionable insights into performance and all key WFM metrics.</li><li>Stakeholder Collaboration: Partner closely with PDC management, Operations, Data Analytics, HR, and external partners to achieve the best possible outcomes for all WFM-impacting topics.</li><li>Internal Communication: Share key WFM insights regularly (weekly), convey important information, and recommend or negotiate changes with internal teams.</li><li>External Influence: Communicate PDC requirements (daily, weekly, monthly) to external partners, positively influencing outcomes and negotiating changes as needed.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>5 + years of experience in Workforce Management in a contact center, BPO, logistics, or similar high-volume operational environment.</li><li>High proficiency in industry-leading WFM tools, such as Tymeshift, Aspect, NICE, or equivalents.</li><li>High proficiency in data manipulation and reporting using tools like Excel, Tableau, Metabase, SQL, BI, or equivalent platforms.</li><li>Strong understanding of contact center metrics, technologies, and operational best practices.</li><li>Highly analytical capacity to identify trends, interpret complex data sets, and translate analysis into actionable business strategies.</li><li>Proven expertise in forecasting and statistical methodologies.</li><li>Demonstrated ability to work with, influence, and effectively collaborate with internal and external stakeholders across various functions.</li><li>Fluent in English and proficiency in other languages is a significant plus.</li></ul>&nbsp;BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Hybrid working models</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility budget for Freenow App</li></ul><ul><li>Health Insurance&nbsp;</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Workforce Management (WFM) Manager - Athens

We at&nbsp;Nova, are a young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant and fast thinking&nbsp;“Retail Sales Account Manager – Athens”&nbsp;to be part of our successful&nbsp;Retail Sales Network Team.You have a challenging mission to:Supervise Nova Stores of your responsibility in order to meet the company's operational standards for high quality customer service.What will you do:<ul><li>Design and implement action plans per store and per product, to achieve quantitative and qualitative targets</li><li>Coordinate, guide and support of the Nova Stores franchisees and sales teams through daily stores visits</li><li>Monitor, analyze and effectively affect results per store and per sales agent</li></ul>It would be great if you have:<ul><li>BSc degree from AEI or TEI. Master’s degree will be considered a plus&nbsp;</li><li>Previous experience in sales • Good knowledge of English (written and spoken)&nbsp;</li><li>Excellent knowledge of MS Office&nbsp;</li><li>Client-oriented with ability to quickly understand "new" ways of working as well as to propose fresh ideas in order to improve the current procedures.&nbsp;</li><li>Adaptive, team spirit, good interpersonal skills</li></ul>What will you get:<ul><li>Sales Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Retail Sales Account Manager – Athens

As an Antifraud Specialist, you will be responsible to assess data and information for the detection and prevention of external fraud risk (e.g. fraud originating from agent/player transactions and activities), following the standing policies and procedures and reporting any suspicious activity to the appropriate stakeholders.&nbsp;Your day to day will include:<ul><li>Updating and following up with regulatory and legal framework, all Company’s internal policies, processes, mechanisms, systems required for the adequate external fraud risk detection, prevention and monitoring.</li><li>Properly executing antifraud controls embedded in relevant processes and tools, leveraging data extraction &amp; analytical capabilities.(e.g. SQL, Python, etc.) and techniques, to retrieve and analyze necessary data, for efficient data analysis and reporting.</li><li>Performing ad hoc and periodic data analyses of Company data, focusing on player and agent activity (leveraging BI tools and other analytical platforms and internal systems) to identify irregularities and support decision making.</li><li>Monitoring VLT and Online Network operations and players’ activities as per the antifraud indicators for the effective identification of suspicious transactions and actions.</li><li>Efficiently managing and prioritizing tickets and requests through internal systems and platforms (e.g. PAM, Salesforce, BI tools, etc.), ensuring timely and accurate handling of cases.</li><li>Processing and verifying, based on internally approved thresholds/limits, the financial transactions of Online Players, in order to ensure that the Antifraud and certain AML standards are met.</li><li>Handling requests of competent Authorities for provision of information (e.g. requests from Police, Tax Authorities, Hellenic F.I.U., HGC, Judicial Authorities) linked to investigated fraudulent activities (fixed matches, financial crimes etc).</li><li>Collaborating closely with AML, Online Abuse &amp; Prevention, Risk Management and other internal teams to ensure a holistic and coordinated approach to fraud or AML prevention and response.</li><li>Supporting internal and cross-company projects or ad hoc requests related to antifraud operations.</li><li>Documenting findings, preparing reports and dashboards, and contributing to quarterly KPI reporting for Senior Management on antifraud activity.</li><li>Processing, antifraud wise, all requests of the network Partners for establishing or expanding their business relationship with the organization.</li><li>Proposing improvements and modifications to enhance effectiveness in relation to fraud mitigation.</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Finance, Business, Economics, Mathematical Sciences, Computer Science, Forensic or relevant field</li><li>Experience in antifraud / audit operations in large, complex organizations</li><li>Strong ability to analyze large volumes of data and extract risk insights</li><li>Good knowledge on relevant regulation frameworks and internal policies</li><li>Strong analytical, critical and out-of-the-box thinking skills — ability to identify potential fraud patterns and connections within complex data sets</li><li>Solid problem-solving and prioritization skills</li><li>Attention to detail, integrity &amp; discretion</li><li>Familiarity with internal systems and tools (e.g. Salesforce, BI tools)</li><li>Familiarity with Relational Database Systems, data modelling and data analytics</li><li>Knowledge of Risk Management tools (e.g. Antifraud, AML or other relevant tools)</li><li>Advanced MS Excel user</li><li>Excellent communication and presentation skills both in English and Greek languages (written and oral)</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;

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