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Responsible for the management and administration of maintenance contracts, including the costing and pricing of maintenance and professional services, as well all invoicing processes.&nbsp;Main tasks:<ul><li>Write technical specifications and SLA documentation for projects and maintenance contracts</li><li>Prepare detailed cost analyses for maintenance and professional services</li><li>Collaborate with the Presales team to formulate and present comprehensive commercial and technical proposals in support of project delivery</li><li>Manage the invoicing cycle for projects, maintenance agreements, and on-demand service requests</li><li>Prepare and oversee the budget for technical maintenance services, ensuring accurate monitoring and financial control</li><li>Handle requests and offers for fixed assets and consumables and maintain systematic monitoring of company assets</li></ul>&nbsp;Required qualifications:<ul><li>Bachelor’s Degree in Computer Science, Information Technology, or Telecommunications.</li><li>3 years’ experience in a similar role, ideally within the IT services or systems integration sector</li><li>Familiarity with vendor support and maintenance management systems (e.g., manufacturer support portals)</li><li>Excellent Knowledge of MS Office</li><li>Excellent knowledge of English (both written &amp; spoken)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Willingness to learn and transfer knowledge</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

ICT Services Contract Management

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “Technical Procurement Specialist” to be part of our successful team in our “Technical Procurement Team”.&nbsp;You have a challenging mission for:&nbsp;Develop strategic sourcing activities by fully incorporating the company's priorities, leveraging economies of scale, specifications clarity, selection criteria setting, RFP issuance, evaluation, negotiations &amp; contracting focusing on long term value creation &amp; TCOWhat will you do:&nbsp;<ul><li>Develop or enhance reports &amp; dashboards towards monitoring and analyzing KPIs across product portfolio.&nbsp;</li><li>Conduct procurement market research for new suppliers (locally and internationally) considering marketing dynamics for a wide range of materials, platforms, leased lines, services, support.</li><li>Liaises with internal teams , mainly of Technology and IT , for serving their purchasing needs</li><li>Participate in technical workshops to follow technology evolution</li><li>Build &amp; grow sustainable win-win relationships with suppliers &amp; monitor their performance on a regularly basis, according to company’s required standards and contract terms (based on a set of criteria such as technical specifications, price, quality, service, availability, capabilities)</li><li>Creates reports for the management team according to procurement’s procedures</li></ul>It would be great if you have:&nbsp;<ul><li>Bachelor’s degree in Telecom, Engineering or&nbsp;Business Administration</li><li>At least&nbsp;4&nbsp;years previous working experience specifically in&nbsp;technical&nbsp;procurement including contract negotiations</li><li>Proficient in Microsoft office applications with an emphasis on Excel &amp; working knowledge of ERP/SAP</li><li>Being flexible / adaptable to company’s priorities &amp; market need</li><li>Excellent communication and negation skills with the ability to build trustworthy relationships</li><li>Attention to detail, highly organized and problem resolving mentality</li><li>Strong analytical skills and data-driven mindset</li><li>Transparency and ethos</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Flexy work from home to balance your life</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids&nbsp;</li></ul>

Technical Procurement Specialist

Your skills<ul><li>Minimum 18 months of experience in a similar IT support role</li><li>Knowledge of Windows 10/11 and Microsoft Office 365</li><li>Basic understanding of Active Directory, Azure VPN, and networking concepts</li><li>Good communication skills in English and local language</li><li>Ability to work independently, follow instructions, and meet deadlines</li><li>Familiarity with PC hardware and ability to handle physical equipment</li></ul>Your tasks<ul><li>Provide hands-on support to install, troubleshoot, and repair desktops, laptops, printers, and other IT equipment</li><li>Manage software issues, focusing on Microsoft Office 365, and assist with user accounts via Active Directory and Azure VPN</li><li>Log and manage IT support tickets accurately and on time</li><li>Perform basic network troubleshooting (TCP/IP, VPN, DNS, DHCP)</li><li>Set up PC workstations, carry out device rollouts, and manage IT inventory</li><li>Support meeting room equipment and provide on-site smart hands assistance for network and server devices</li></ul>Be part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.Your benefits<ul><li>Buddy program</li><li>Health/ Medical insurance</li><li>International job opportunities</li><li>Onboarding program</li><li>Staff discounts</li><li>Unlimited employment contract</li></ul>

Onsite Technician

We are the 1st Hub for Developers! Our motto is “From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak with developers (only!) and tech (freak) experts!Our client is leading the way for the global mobility industry. They aim to develop integrated products and services that will offer entirely new travel possibilities with more convenience and flexibility than ever before.They’re looking for the very best talent to join them, and in return they offer a collaborative working environment, committed to fostering innovation and putting the customer at the heart of everything they do.About Your OpportunityAs a Senior Project Manager, you will work for PMO Office, under the auspices of IT Directorate and you will manage resources, schedules, risks, and potential impacts of changes to project stakeholders for various IT Projects. Furthermore, you will communicate with team members both intracompany and from various vendors and consulting companies to ensure their understanding and their commitment to project tasks, objectives, quality goals and deadlines.Duties and Responsibilities<ul><li>Ensure the successful initiation, planning, execution, controlling and closing of IT Projects under the guidance of the Head of PMO</li><li>Keep constantly updated and complete project documentation including project charter, time-plan, resource utilization levels, correspondence, deployment plans, vendor contracts, purchase orders and progress reports</li><li>Provide timely and accurate project progress reporting to the Head of PMO and to Top management</li><li>Use best-in-class project management methodologies including waterfall and agile according to project specific needs to achieve project goals on time, while managing risk and changes</li><li>Develop and maintain a baseline project plan and its iterations on MS Project and in-house Project Management Tools</li><li>Conduct project team meetings and communicate the meeting minutes including tasking, issues tracking, action items, and follow-ups between meetings</li><li>Manage vendors and sub-contractors towards project goals</li></ul>Desired Skills and Experience<ul><li>BSc degree in Computer Science or relative field</li><li>Working experience (preferably in a SW company or Telecom Provider or Banking) of 5&nbsp;years in the areas of IT Project Management or IT Consulting</li><li>Proven record of managing or co-managing or participating in the Project Steering Committee of Software or IT infrastructure or IT Networking Projects</li><li>A PMP, or a PMI-ACP certification or an MSc in Project Management will be considered a plus</li><li>Excellent knowledge of the English language (oral &amp; written)</li><li>Excellent communication, organizational &amp; problem-solving skills</li></ul>

Senior Project Manager

Main Tasks:<ul><li>Receive and manage customer requests, through our internal ticketing system</li><li>Assign work orders to engineers</li><li>Follow up tickets through whole ticket lifecycle, based upon customer contracts</li><li>Ensure SLA terms are respected</li><li>Remotely perform system troubleshooting, incident investigation and resolution for a set of customers or services</li><li>Coordinate 3rd party vendors</li><li>Monitoring and operation of customer systems using managed services tools</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (Level 2, Level 3)</li><li>Reporting</li></ul>&nbsp;Required Qualifications:<ul><li>Bachelor's degree in computer science or related field</li><li>At least 2 years of proven experience in a similar position</li><li>Very good knowledge of Windows environment</li><li>Very good knowledge of MS Office (excel, word)</li><li>Basic technical knowledge and experience in Networking (switching/routing)</li><li>Basic knowledge and understanding in Firewalling/Security</li><li>Excellent knowledge of English (both written &amp; spoken)</li><li>Ability to work in shifts 24*7</li></ul>&nbsp;Preferred Qualifications:<ul><li>Certification in the technological areas of Systems/Networking/Firewalling (e.g. CCNA, NSE, Azure etc.)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Problem-solving and troubleshooting skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Consistency &amp; Reliability</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

Technical Support Engineer

We are seeking an experienced IT Project Manager &amp; Application Owner to fill a hybrid role within our IT department. This individual will be responsible for both leading the successful, end-to-end delivery of different sizes of IT projects and for assuming full lifecycle ownership of one or more key business applications. This position will focus mainly on the HR, Legal and Communication domains.What We Offer:<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>Recognition as part of a Great Place to Work company culture</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul>Your Responsibilities:Project Leadership:&nbsp;<ul><li>Lead complex IT projects from initiation to closure, ensuring scope, schedule, and budget adherence.</li></ul>Application Stewardship:<ul><li>Own the application lifecycle, including strategic roadmap, budget, and business value.</li><li>Manage application support and incidents and ensure Service Level Agreement are met</li></ul>Stakeholder Management:&nbsp;<ul><li>Act as the primary IT partner to the business, translating needs into technical requirements.</li></ul>Vendor &amp; Procurement Management:<ul><li>Lead RFI/RFP processes and vendor selection, managing partner relationships after implementation (QBR)</li></ul>Operational Excellence:&nbsp;<ul><li>Guarantee application(s) stability, security, and performance as the final escalation point.</li></ul>Team coordination:&nbsp;<ul><li>Coordinate matrixed internal teams and external vendors to achieve project and operational goals.</li></ul>As an IT Project ManagerInitiation &amp; Planning:<ul><li>Collaborate with sponsors to define project scope, goals, and deliverables.</li><li>Develop detailed project plans, work-breakdown structure and resource plan</li><li>Conduct comprehensive risk assessments and develop mitigation strategies.</li><li>Establish project budget and track invoices process.</li></ul>RFI / RFP Preparation:<ul><li>Partner with business and technical teams to define detailed requirements for new software</li><li>Author comprehensive Request for Information and Request for Proposal documents.</li><li>Manage the vendor communication and Q&amp;A process.</li><li>Organize and facilitate vendor demonstrations.</li><li>Lead the vendor evaluation committee, develop scoring matrices and provide a final selection recommendation.</li><li>Support the procurement and legal teams during contract negotiation.</li></ul>Execution &amp; Control:<ul><li>Lead project kick-off meetings and regular status meetings.</li><li>Proactively manage and track project risks, issues, and dependencies, escalating as needed.</li><li>Manage the project budget, tracking actuals against forecast and handling change requests.</li><li>Prepare and deliver clear status reports and presentations to all levels of stakeholders</li><li>Ensure project documentation and deliverables are tracked, reviewed and approved</li></ul>Closure:<ul><li>Coordinate User acceptance testing and ensure all criterias are met for go-live.</li><li>Manage the project transition to the operational support team.</li><li>Conduct post-project reviews and "lessons learned" sessions.</li></ul>As an Application OwnerStrategy &amp; Roadmap:<ul><li>Develop and maintain the 3-5 year strategic roadmap for the application(s), aligning with business objectives.</li><li>Plan for the application lifecycle, including upgrades, enhancements, and eventual closure.</li></ul>Financial Management:<ul><li>Develop and manage the annual budget for the application(s), including licenses, maintenance, support, and enhancement costs.</li><li>Continuously track and optimize costs</li></ul>Operations &amp; Performance:<ul><li>Act as the primary escalation point for major incidents and problem management.</li><li>Monitor application performance, availability, and user satisfaction.</li><li>Liaise with infrastructure, database, and security teams to ensure the underlying technology stack is robust and secure.</li></ul>Lifecycle &amp; Vendor Management:<ul><li>Manage the backlog of bug fixes and enhancement requests</li><li>Oversee the release management and change control process for the application.</li><li>Manage the relationship with the application vendor(s), ensuring adherence to Service Level Agreements and driving value from the partnership.</li></ul>Compliance &amp; Security:<ul><li>Ensure the application adheres to all internal security policies and external regulations.</li><li>Elaborate compliance and security documentation during project implementation</li><li>Coordinate regular security audits, vulnerability assessments, and disaster recovery testing</li></ul>Qualifications:Essential<ul><li>Master’s Degree in Computer Science, Information Systems, or Engineering</li><li>More than 5 years of practical experience in projects related applications</li><li>Demonstrable experience as an application owner, product management</li><li>Project management certification (PMP)</li><li>Proven, end-to-end experience leading RFI/RFP processes, vendor evaluation, and selection.</li><li>Strong experience managing external vendors and managed service providers</li><li>Experience of working within a culturally diverse global company</li><li>Fluent or native English speaker</li><li>Knowledge and experience on Google workplace</li></ul>&nbsp;Desirable<ul><li>Knowledge and experience with technical fields ( application architecture, servers and applications services troubleshooting,...)</li><li>Knowledge of Imerys internal organization</li><li>Conversant in French would be advantageous</li></ul>

IT Project Manager & Application Owner

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

You provide software andapplicationsexpertisebeingresponsibleforthe roadmap andimplementation of the solutions.How you will contributeThe Global Solution Owner,Product Information Management (PIM)&amp; Syndication is a member of the DataShelfTransformation Team, focusing on creation and management of product data required by our Customers and Consumers, and instrumental to accelerate Mondelēz’s eCommerce priorities and growth.You will&nbsp;be responsibleforselecting,designinganddeliveringmultiple, parallel projects that result in significantly improved quality of data, andsimplifyingdigital content syndication processes. The projects will transform processes, technology, and the organization to deliver consistently correct Product Digital Content across Enterprise, and externally.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in :<ul><li>Solution architecture simplification&nbsp;</li><li>Total Cost of Ownership optimization&nbsp;</li><li>Product Information Management solution (Informatica P360 is a plus) and product data syndication strategy definition&nbsp;</li><li>Product Data Quality &amp; Completeness&nbsp;</li><li>Syndication automation expertise in CPG/ FMCG sector&nbsp;</li><li>Strong partnership with the business&nbsp;</li><li>Successful business process transformation&nbsp;</li></ul>What you need to know about this position:Weseeka dynamic, technologysavvy,and commercially oriented data professional with a strongtrack recordleadingthe design and implementation of successful digital content and syndication solutions at the global level in a multi-national business. S/he will be familiar with data syndicationlandscapefor FMCG industry.S/hewill be familiar with operating at the leading edge of technology innovation. The successful candidate will collaborate closely with the Mondelēz resources related to Enterprise data solutions architecture and technology. S/he will have the responsibility to frame the value and have final say on the sequence of projects to be implemented.  S/he will also work directly with the application solution vendors, manage contracts/licenses, and partner with the Application Support Management and Application Development Teams to manage applications' availability and evolution.What extra ingredients you will bring:<ul><li>Strong strategic skills with the ability toanticipatebusiness opportunities, think broadly when confronting issues, and lead change initiatives </li></ul><ul><li>Naturally curious, with a passion for learning and findingnew solutionsthat enhance business performance </li></ul><ul><li>Familiar operating in large and complex multi-national organizations to create alignment for her/his strategic priorities across a diverse range of internal and external stakeholders. </li></ul><ul><li>Experience in working across commercial functions with ability to interact effectively with and be credible with Senior leadership </li></ul><ul><li>Excellent leadership, communication, and influencing skills withhigh levelsof emotional intelligence </li></ul><ul><li>Persistent and resilient in the pursuit ofobjectives; is comfortable with ambiguity; and confidently, manages risk and uncertainty; driven and results oriented and holds self and others accountable </li></ul><ul><li>Agility to manage and influence in a virtual, remote, worldwide organization</li></ul>Key Responsibilities:<ul><li>Build subject matterexpertisein digital content management and syndication technologies and best practices, and educates others</li></ul><ul><li>Responsible for the implementation &amp; management of digital content strategy and technology capabilities focused on product data(PIM), and the internal and external services associated to it</li></ul><ul><li>Ensures the solutions are fit for purpose for digital content syndication and are adopted to its fullest potential across markets</li></ul><ul><li>Defines strategy and roles &amp; responsibilities behindBPOContent Governance Team, in partnership with Operations teams and vendors.</li></ul><ul><li>Govern product digital content and process quality across creation and syndication (or leads transition of this responsibility to relevant Operations teams)</li></ul><ul><li>Partner with the Global Solution Owner for Product Aggregation and Syndication tooptimizeuse of technology assets, and simplify e2e data flow</li></ul><ul><li>Simplify solution landscape and improve speed of data delivery to consumers, and meet evolving digital shelf requirements </li></ul><ul><li>Enable Sales and Marketing byprovidingthe insights, communication capabilities, andsingle sourceof trusted and governed product &amp; content data (in partnership with Data Management Operations and Governance teams)</li></ul><ul><li>As part of the Portfolio, ensure robust &amp; sustainable Data solutions which drive value (i.e.Application rationalization, processharmonizationand innovation) in conjunction with business needs. </li></ul><ul><li>Control costs by ensuring transparency of costs and totalcostof ownership as new projects are implemented. </li></ul><ul><li>Self-educate by gathering information and learnings from peer companies,conferencesand events to develop strategic solution roadmap for the Data Management area, taking emerging needs into account so a long-range plan and funding proposition can be worked out to be ready for future Data trends and challenges </li></ul><ul><li>Promote new and better ways of delivering solutions, specifically builds DevOps capability in his/her team </li></ul>More about the position:Education / Certifications:<ul><li>Degree in Data Management, IT, ComputerScienceor equivalent</li></ul><ul><li>DAMA certifications or equivalent datacertificationswill be highly preferred</li></ul>Job specific requirements:<ul><li>Knowledge of content syndication business process &amp; how data areleveragedto create business outcomes </li></ul><ul><li>Provenexperience partnering with sales/marketing in delivering product data (digital assets, logistical information) to Customers across most demanding North America and European markets </li></ul><ul><li>Proven experience developing and executing successful data technology and data architecture strategies that deliver sustainable earnings and a competitive advantage </li></ul><ul><li>Sound DAM,PIMand GDSN knowledge, preferably with Adobe and Informatica experience </li></ul><ul><li>Proven experience managing third party vendors delivering solution support and BPO services </li></ul><ul><li>Experienced atidentifyingand evaluating innovative data technology companies and leading negotiations to conclude partnerships and/or alliances </li></ul><ul><li>10+ years of professional experience, preferably in Data Management / Data transformation, ideally in the consumer goods industry </li></ul><ul><li>5+ years of experience in digital content and eCommerce </li></ul>

Job Ads Contract Manager Central Greece, Information Technology / It

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