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Αθλητισμός / Fitness

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Our Mission is to build a better life at home for everyone!We are looking for:&nbsp;«Services Operations specialist»Scope: The Services Operations Specialist ensures a seamless and consistent customer experience across all service touchpoints. Responsible for the B2B platform (Lmastoras) and the digitization of service processes, the role bridges technology, operations, and customer needs to deliver integrated, high-quality service solutions.Key Responsibilities<ul><li>Act as business leader and owner of the B2B platform (Lmastoras).</li><li>Collaborate closely with IT and external vendors for platform development, enhancements, and maintenance.</li><li>Conduct UAT and UI testing for new systems and updates in collaboration with the IT department and vendors.</li><li>Create and manage the Services Catalog, associating products and services and ensuring accurate categorization.</li></ul><ul><li>Manage and update service prices, nomenclature, and configurations.</li><li>Oversee business projects ensuring timely and cost-effective completion.</li></ul><ul><li>Define, develop, and optimize digital service journeys in the e-shop in collaboration with the Digital team.</li></ul><ul><li>Act as business owner for change requests and new tools related to the services platform and e-shop.</li><li>Publish services and ensure omnichannel availability and purchasability (online, in-store, call center).</li></ul><ul><li>Work closely with internal departments (Marketing, offer, Digital, stores etc.) to align activities and ensure seamless communication between teams.</li></ul><ul><li>Coordinate with Marketing and Digital teams on service-related campaigns and content.</li><li>Develop training materials and documentation for sales teams, technicians, and in-store personnel.</li><li>Standardize and continuously update service processes across Head Office and stores.</li></ul><ul><li>Prepare and distribute executive messages, internal memos, and presentations. </li></ul>Education &amp; Experience<ul><li>Bachelor’s degree in Business Administration, Economics, Digital Management, or related field.</li><li>3+ years of experience in Service Operations, Digital Transformation, or Project Management roles.</li><li>Proven experience with digital platforms, CRM, or e-commerce systems. </li></ul>Hard skills<ul><li>Experience in project management (1-3 years).</li><li>Strong understanding of the digital sector.</li><li>Excellent written and verbal communication skills.</li><li>Competency in MS office including word, excel, and power point </li></ul>Soft Skills<ul><li>Ability to teamwork, cooperative attitude.</li><li>Solution driven and with a “can do” attitude.</li><li>Excellent organizational skills and prioritization skills.</li><li>Effective communication at a professional level with all levels within the organization or with external partners.</li><li>Ability to work efficiently both on own initiative and within a team</li></ul>We offer you:<ul><li>Competitive Salary</li><li>Excellent working environment</li><li>Career opportunities</li><li>Continuing education on the role&nbsp;</li><li>Annual Bonus</li><li>Private Medical Insurance&nbsp;</li><li>Company discounts</li></ul>#eisai_mesa for the LEROY MERLIN experience? &nbsp;#eisai_mesa for an exciting new career?Make your next step and join the LEROY MERLIN family.&nbsp;

Services Operations Specialist

INTERSPORT Athletics S.A, member of FOURLIS Group, is the exclusive franchisee of INTERSPORT trademark in Greece, Cyprus, Bulgaria and Romania. Currently, we are looking for a Regional Senior Category Planner – Football &amp; Emerging Sports, to join our team!&nbsp;&nbsp;Are you passionate about football and ready to shape the future of sports retail? We're looking for an individual to lead the textile, footwear, and hardware categories across our region. This is a dynamic and strategic role where you’ll build market-relevant assortments, drive commercial performance, and elevate INTERSPORT’s brand positioning in football through consumer-centric, data-driven, and regionally tailored category management.&nbsp;&nbsp;Essential Duties and Responsibilities:&nbsp;<ul><li>Define and manage the end-to-end regional strategy for football textile, footwear, and hardware categories.&nbsp;</li></ul><ul><li>Align category plans with global brand direction and adapt to local consumer needs, market dynamics, and business objectives.&nbsp;</li></ul><ul><li>Identify commercial opportunities and white space in the market.&nbsp;</li></ul><ul><li>Own and optimize the seasonal category range plan.&nbsp;</li></ul><ul><li>Create orders to suppliers &amp; in ERP.&nbsp;</li></ul><ul><li>Coordinate stock planning, allocation, and replenishment across the region.&nbsp;</li></ul><ul><li>Communication with INTERSPORT's other countries, as well as with all domestic and foreign suppliers.&nbsp;</li></ul><ul><li>Ensure effective product placement in stores and online (planograms, segmentation, SKU planning).&nbsp;</li></ul><ul><li>Collaborate cross-functionally with key teams such as Marketing, Omni, VM, Logistics, to align assortment plans with business objectives&nbsp;</li></ul><ul><li>Manage various ad hoc projects&nbsp;</li></ul>&nbsp;Qualifications:&nbsp;<ul><li>Bachelor's degree&nbsp;</li></ul><ul><li>Proficient in Microsoft Office Suite&nbsp;&nbsp;</li></ul><ul><li>3-5 years working experience, preferably in the retail sector&nbsp;&nbsp;</li></ul><ul><li>Excellent communication skills in both Greek &amp; English (both verbal and written)&nbsp;</li></ul><ul><li>SAP experience&nbsp;</li></ul><ul><li>Solid knowledge of football culture, consumer behavior and product performance needs&nbsp;</li></ul>&nbsp;What you bring:<ul><li>Strategic thinking and business acumen&nbsp;</li></ul><ul><li>Strong numerical and analytical skills&nbsp;</li></ul><ul><li>Agile mindset and adaptability&nbsp;</li></ul><ul><li>True passion for football and product excellence&nbsp;</li></ul><ul><li>Business sense / Retail understanding&nbsp;</li></ul><ul><li>Accountability for high performance &amp; a team-first mentality.&nbsp;</li></ul>&nbsp;We offer:&nbsp;<ul><li>Career Growth: We invest in your professional development with continuous learning opportunities, mentorship programs, and clear career progression paths.&nbsp;</li></ul><ul><li>Comprehensive Benefits: We offer competitive compensation package, Bonus plan, health insurance, and other benefits to support your well-being.&nbsp;</li></ul><ul><li>Generous employee discounts in all Fourlis companies – INTERSPORT, IKEA, Foot Locker etc.&nbsp;</li></ul><ul><li>Inclusive Environment: We celebrate diversity creating an inclusive environment where everyone feels welcome and respected.&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;We'd love to hear from you if you are a highly motivated and results-oriented individual with passion!&nbsp;Apply now and join us in shaping the beginning of a New Era!&nbsp;

Regional Senior Category Planner – Football & Emerging Sports

Our&nbsp;Mission&nbsp;is to build a better &amp; a more sustainable life at home for everyone!We are looking for a&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;“Health &amp; Safety Lead Expert”The life of a&nbsp;Health &amp; Safety Lead Expert&nbsp;@LEROY MERLIN :<ul><li>Develop and implement health and safety policies and procedures</li><li>Monitor compliance with health and safety regulations</li><li>Investigate accidents and incidents to identify causes or to determine how such accidents might be prevented in the future.</li><li>Advising on specific health and safety issues, such as fire regulations, hazardous substances, and occupational diseases</li><li>Provide health and safety training to staff</li><li>Prepare reports for senior management</li><li>Liaising with external health and safety authorities and unions</li><li>Promote and maintain a culture which places the safety of staff and customers first and aims to deliver a high standard of professionalism within the Property and Assets service.&nbsp;</li><li>Keep up to date with changes in health and safety legislation.</li></ul>We will have the perfect match if you have:<ul><li>Min of 2 years working experience Health &amp; Safety management</li><li>Broad commercial experience and business acumen and knowledge of best practice</li><li>Critical thinking and problem solving skills</li><li>Strong communication skills</li><li>Excellent operations/client relationship management</li><li>Experience working in a standards/compliance environment</li><li>Fluent in Greek &amp; English</li></ul>We offer you:<ul><li>Competitive Salary</li><li>Excellent working environment</li><li>Career opportunities</li><li>Continuing education on the role</li><li>Private Medical Insurance</li><li>Company discounts</li></ul>&nbsp;&nbsp;#eisai_mesa&nbsp;for the LEROY MERLIN experience?#eisai_mesa&nbsp;for an exciting new career?Make your next step and join the LEROY MERLIN family!

Health & Safety Lead Expert

The Procurement Hub was established a year and a half ago with the aim of centralizing the procurement tasks of various European Imerys entities. Primarily focused on transforming purchase requests into purchase orders, the Hub also provides crucial support to local entities regarding their purchase-related queries. As the Hub continues to grow and take on additional tasks, we are excited to announce the need for new team members to join us.What We Offer:<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>Recognition as part of a Great Place to Work company culture</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul> &nbsp;Your Responsibilities:<ul><li>Verify Purchase request quality and compliance towards completion, correct categorization and buying channel, match with valid attached quotations.</li><li>Align with requesters on missing details and completion of purchase request.</li><li>Convert Purchase Requisitions into Purchase Orders.</li><li>Resolve any PR/PO related issues or enquiries.</li><li>Execute PO change activity, work with the business line.</li><li>Support the requestor with different administrative activities.</li><li>Coordinate with requestors/Purchasing team for incident resolution.</li><li>Provide timely, accurate and relevant service related information.</li><li>Solve problems largely by precedent with referral to detailed instructions/procedures.</li><li>Escalate requestors issues as required to Supervisor.</li></ul>Qualifications:<ul><li>Fluency in Spanish and in English is a prerequisite.</li><li>Previous experience, but not mandatory, in Procurement/Sourcing/Sales or a customer service environment.</li><li>Good communication abilities with suppliers, customer service oriented and analytical skills.</li><li>Confident, positive, hardworking, high motivation and ability to learn.</li><li>Experience with working in a team.</li><li>Good MS Office (especially MS Excel) knowledge.</li></ul>

Procurement Officer (Spanish Speaker)

Maran Tankers Management Inc., one of the world’s leading ship management companies and part of the Angelicoussis Group is looking for an experienced and motivated Senior HSQE Superintendent.Key responsibilities<ul><li>Lead and supervise a team of three (3) HSQE Superintendents, responsible collectively for a fleet of 20 vessels.</li><li>Oversee fleet compliance with the Company’s Safety Management System (SMS) and ensure consistent implementation across assigned vessels.</li><li>Evaluate SMS effectiveness and submit proposals for improvement.</li><li>Attend vessels and conduct internal audits (ISM, ISO 14001, ISO 50001, ISO 45001, ISPS).</li><li>Follow up on fleet SMS reports and ensure timely close-out of corrective actions.</li><li>Coordinate and support preparation of vessels for third-party inspections.</li><li>Participate in the Company’s Emergency Response Team when required.</li><li>Prepare Management Review Reports and participate in Management Review Meeting</li><li>Participate in TMSA Reviews</li><li>Oversee the preparation of departmental training materials and presentations.</li><li>Lead or review incident investigations and ensure lessons learned are effectively communicated.</li><li>Supervise the development and revision of HSQE procedures under the role’s responsibility.</li><li>Monitor fleet performance against Company KPIs and drive continuous improvement initiatives.</li></ul>Candidate must have<ul><li>Proven experience in a senior HSQE position within a reputable shipping company</li><li>Seagoing experience will be considered an advantage</li><li>Demonstrated experience in:<ul><li>Management Review Meetings and reports</li><li>Incident investigation reporting</li><li>TMSA submissions and participation</li><li>Analysis of statistical data</li></ul></li><li>Familiarity with:<ul><li>Electronic Safety Management Systems and forms</li><li>Risk assessment and Management of Change processes</li><li>TMSA Review preparation</li></ul></li><li>Fluency in written and spoken English</li><li>Excellent leadership, communication and presentation skills</li></ul>The Company offers an attractive compensation and benefits package and a friendly working environment. All applications will be treated as strictly confidential.

Senior HSQE Superintendent

As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants &amp; retailers to the customers.In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!&nbsp;What you'll be doing<ul><li>Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.</li><li>Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.</li><li>Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.</li><li>Share process improvement ideas and support the development of scalable supply operations.</li><li>Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.</li><li>Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.</li><li>Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.</li></ul>Our humble expectations<ul><li>A strong sense of ownership and initiative,&nbsp; you don’t wait to be told what to do, and you’re always looking for ways to improve.</li><li>Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.</li><li>A fast learner who can balance attention to detail with a clear view of the bigger picture.</li><li>A hands-on problem solver who thrives in a fast-paced, ever-changing environment.</li><li>The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.</li><li>Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus</li><li>Fluency in Greek and English is required.</li></ul>

Operations Specialist - Courier Supply

We are now Hiring and we are growing our team!&nbsp;Guest Experience Facilitator / Receptionist(Full- Time or Part-Time employment)&nbsp;As an Xplore Guest Experience Facilitator/Receptionist, you will engage with visitors, encouraging them to learn and discover through play, while promoting interaction with the various experience areas within XPLORE (science, adventure and oceans).&nbsp;This is a key role for Xplore, where you need to ensure that everyone has a memorable and, mostly, safe visit.&nbsp;Our Facilitators are responsible for the following aspects:&nbsp;<ul><li>Engage with visitors and help them to discover all elements of XPLORE, encouraging them to learn through our interactive activities and events</li><li>Act as a receptionst, when needed, handle cash and receive income from admission and retail facilities</li><li>Have some basic first aid knowledge and skills, ideally with a relevant certificate</li><li>Facilitate birthday parties (mostly during weekends) and school visits (in school days)</li><li>Assist the Operations Manager and Supervisors in optimizing marketing opportunities and income generation</li><li>Cooperate with the team to promote and maintain an excellent customer experience</li><li>Maintain operational efficiency and safeguard safety and health rules!</li></ul>&nbsp;You will be a successful candidate for this job opening, if you can identify yourself with the following criteria:&nbsp;Required Skills, Knowledge and Experience:&nbsp;<ul><li>About two years of relevant professional experience in working with visitors in a leisure, visitor attraction or in a related environment</li><li>Ability to communicate efficiently with visitors and colleagues</li><li>Any experience of retail, F&amp;B and “front of house” skills will be appreciated</li><li>Experience in facilitating events &amp; working with children, such as in birthday parties</li><li>Lead by example to inspire a high level of quality service among the XPLORE team</li><li>Flexibility with working hours- please note that shift work is required. You can apply either for a full time (8 hours) or a part time employment (4 hours), however, your availability in afternoon and weekends is important.</li></ul>&nbsp;On the personal side, you are characterized with…&nbsp;<ul><li>Enthusiasm &amp; creativity</li><li>A sound judgement and clear decision- making skills</li><li>Team spirit with a positive and flexible attitude</li><li>Commitment to developing an amazing and safe visitor attraction</li></ul> &nbsp;&nbsp;We are looking for talented new colleagues, thus, we offer:&nbsp;<ul><li>A creative and safe working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits (such as private insurance)</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>&nbsp;&nbsp;We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.

Xplore Guest Experience Facilitator / Receptionist (541)

To meet current corporate needs, we would like to bring a highly motivatedCenter Management AssistantThe Mall AthensReference code: CMA TMA_383&nbsp;Our new colleague will be part of the Center Management team of The Mall Athens supporting the Operations Department in the supervision of the daily operation of the Shopping Center and parking facilities, by recording and reporting any issues to be addressed by our internal or external partners.&nbsp;The&nbsp;Center Management Assistant&nbsp;will be reporting to the&nbsp;Operations Manager of The Mall Athens.&nbsp;In detail, the&nbsp;Center Management Assistant will support the Center Management Team, in the following:&nbsp;<ul><li>Oversee the daily overall operation of a shopping center (facilities, appearance and presence of staff and contractors).</li><li>Monitor the proper run of the parking space operations.</li><li>Supervise and evaluate services provided by our external partners regarding Cleaning, Security etc.</li><li>Record and report any issues to any department in charge to address them timely and effectively and follow up to confirm the relevant actions taken.</li><li>Participation in the process of technical inspections of stores.</li><li>Coordinate any issues related to daily operation (working hours, clarifications on questions from store employees, etc.).</li><li>Supervise the condition of the Center's equipment and parking spaces.</li><li>Communicate with external partners for the restoration of malfunctions, damages, etc..</li><li>Cooperate and communicate with our Shopping Center Teams and with other departments in our Company for the immediate resolution of issues.</li><li>Monitor and complete checks of fire protection installations (active and passive), participation in fire protection teams and emergency needs.</li><li>Coordinate actions for managing incidents, with the aim of the smooth operation of the Center, its stores and the Parking spaces.</li><li>Participate and support the implementation of marketing and advertising activities inside the Shopping Center.</li></ul>&nbsp;You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:&nbsp;Academic Qualifications:&nbsp;<ul><li>Mastery in MS Excel and PowerPoint.</li><li>Proficiency level in English, or any other language will be considered a plus.</li><li>&nbsp;</li></ul>Professional Experience:&nbsp;<ul><li>At least 3 years of relevant professional experience.</li></ul>&nbsp;On a personal side, the ideal candidate:&nbsp;<ul><li>Is proactive, well-organized, efficient, detail-oriented and accountable.</li><li>Is able to work under pressure, juggle multiple tasks and prioritize work.</li><li>Is an excellent team player, with exceptional communication skills, maintaining key relationships with various stakeholders (tenants, partners, local community, external advisors etc.).</li><li>Is focused on execution, getting things done.</li><li>Is able to work on shifts and weekends.</li></ul>&nbsp;&nbsp;Our Company offers:&nbsp;Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.&nbsp;Thus, we do provide:&nbsp;<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>&nbsp;We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.&nbsp;

Center Management Assistant, The Mall Athens (1562)

To meet current corporate needs, we would like to bring to our team an Environmental Compliance Senior Associate.&nbsp;We are seeking a highly motivated&nbsp;Environmental Compliance Senior Associate&nbsp;to join&nbsp;the Site Management Department.&nbsp;The Environmental Compliance Associate&nbsp;will be reporting to&nbsp;the Environmental Compliance Senior Manager.&nbsp;The successful candidate will be responsible to:&nbsp;&nbsp;<ul><li>Ensure adherence to environmental policies, national and European regulations and Legislation, and to the Environmental requirements throughout the phases of the development, as member of the Environmental Compliance department.</li><li>Develop and enforce compliance strategies and foster a culture of environmental responsibility among the projects’ teams.</li><li>Manage compliance risks, define and monitor environmental targets and implement the procedures of the Environmental Management System according to ISO14001 international standard.</li><li>Oversee implementation of practices and measures for the minimization of environmental impacts and conduct audits to the active worksites and projects in the Ellinikon development program.</li><li>Understand the unique and specific risks of working on an active construction site.</li><li>Promote environmental practices within the Ellinikon company.</li></ul>&nbsp;In detail, the Environmental Compliance Senior Associate,&nbsp;amongst others, will have the following responsibilities:&nbsp;&nbsp;<ul><li>Implement the Employer’s Environmental Management System, according to ISO14001 international standard, update and develop environmental procedures, monitor performance and maintain registers of the respective data.&nbsp;</li><li>Oversee the active projects of the Ellinikon development and conduct environmental audits, in the direction of ensuring compliance with the approved Environmental terms, the national Legislation and Regulations, and the Environmental Requirements of the Ellinikon Development.</li><li>Monitor, audit and evaluate environmental performance and report to the Management. Communicate effectively with the PMC, the Contractor(s) and the Ellinikon Environmental Compliance Department.</li><li>Report any deficiencies that may put the project at risk not meeting the minimum legal Environmental Compliance requirements as well as targets established for the overall construction program as well as individual projects. Register environmental data, issue environmental documentation and report accordingly.</li><li>Collaborate with the Contactor(s) on managing environmental issues of the project(s). Indicatively but not restrictively: hazardous and non-hazardous waste management, monitoring of environmental parameters, public nuisances, dewatering and wastewater disposal, materials’ management etc.</li></ul>&nbsp;You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:&nbsp;Academic Qualifications:&nbsp;<ul><li>Education: Diploma in Environmental Engineering or other equivalent engineering diploma.</li><li>Certifications: ISO14001 Lead Auditor certification.</li></ul>&nbsp;Professional Experience:&nbsp;&nbsp;<ul><li>Minimum of five (5) years of experience in Environmental Management in large scale construction projects.&nbsp;</li><li>Demonstrated personal and professional commitment to enforcing Environmental Compliance policy via observation, reporting, and providing training, as necessary.</li><li>Very good knowledge of the environmental Legislation in Greece and best international practices.&nbsp;</li><li>Experience in working with multinational teams, third parties and external consultants etc..</li></ul>&nbsp;On a personal side, the ideal candidate:&nbsp;&nbsp;<ul><li>Ability to set and monitor environmental KPIs and assess environmental performance.</li><li>Ability to integrate environmental compliance issues in projects’ Tenders, Contracts etc..&nbsp;</li><li>Stakeholder communication to collaborate with various stakeholders, project teams and community members to address environmental concerns and nuisances.</li><li>Ability to work with multiple teams and various projects.&nbsp;</li><li>Flexible to navigate changing project requirements while maintaining compliance standards.</li><li>An individual who understands how to keep team members focused on the project goals i.e. delivery, quality, health &amp; safety, etc..</li><li>Exhibits clear and visible leadership abilities. Good listener with motivation and training skills.</li><li>Being committed to ethical practices and bearing a genuine concern for environmental conservation.&nbsp; &nbsp;</li></ul>&nbsp;Our Company offers:&nbsp;Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.&nbsp;Thus,&nbsp;we&nbsp;do&nbsp;provide:&nbsp;A passionate working environment competitive compensation package according to professional experience, combined with additional benefits. An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!

Environmental Compliance Senior Associate (1623)

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

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