Jobily
operations specialist - courier supply
Wolt Greece
Αττική
Αττική
On Site
Άλλο
Permanent
Full Time
About the job
As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.
In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!
What you'll be doing
Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.
Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.
Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.
Share process improvement ideas and support the development of scalable supply operations.
Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.
Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.
Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.
Our humble expectations
A strong sense of ownership and initiative, you don’t wait to be told what to do, and you’re always looking for ways to improve.
Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.
A fast learner who can balance attention to detail with a clear view of the bigger picture.
A hands-on problem solver who thrives in a fast-paced, ever-changing environment.
The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.
Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus
Fluency in Greek and English is required.
On Site
Άλλο
Permanent
Full Time
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.