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Θέλεις να είσαι μέρος της νέας εποχής στη λιανική;&nbsp;Αν σε ενδιαφέρει το q-commerce, ξέρεις να οργανώνεις μία dream team σε κάθε βάρδιά σου και όσοι σε γνωρίζουν πιστεύουν πως αν δεν είσαι εσύ problem solver τότε δεν είναι κανείς, θέλουμε να σε γνωρίσουμε.Το efood market μεγαλώνει και αναζητά Shift Leader για τα καταστήματά του.Τα καταστήματα efood market βρίσκονται σε στρατηγικές τοποθεσίες, είναι κλειστά για το κοινό και εξυπηρετούν αποκλειστικά online παραγγελίες. Η ταχύτητα, μας χαρακτηρίζει και φροντίζουμε όλοι οι χρήστες μας να απολαμβάνουν μια εξαιρετικά ποιοτική εμπειρία, κάθε φορά που μας επιλέγουν για τα καθημερινά τους ψώνια.Ως Shift Leader καθημερινά:<ul><li>Φροντίζεις στη βάρδιά σου όλα να λειτουργούν ρολόι στο κατάστημα, σύμφωνα με τις πολιτικές και τις διαδικασίες μας</li><li>Οργανώνεις και κατανέμεις τις καθημερινές εργασίες οδηγώντας την ομάδα σε super αποδοτικές βάρδιες</li><li>Υποστηρίζεις τον/την Store Manager στον έλεγχο και τη διατήρηση σωστών αποθεμάτων μέσω απογραφών</li><li>Συμμετέχεις και υποστηρίζεις ενεργά την ομάδα στην παραλαβή, αποθήκευση των προϊόντων και στην προετοιμασία των παραγγελιών (picking &amp; packing)</li><li>Διασφαλίζεις τη διατήρηση ενός οργανωμένου καταστήματος σε εξαιρετική κατάσταση, ελέγχοντας ότι τηρούνται τα πρότυπα υγιεινής και ασφάλειας</li><li>Διασφαλίζεις το υψηλότερο επίπεδο εξυπηρέτησης της κάθε παραγγελίας</li><li>Συμμετέχεις στην εκπαίδευση των νέων μελών της ομάδας</li><li>Δίνεις feedback στον/στην Store Manager και προτείνεις λύσεις σε θέματα του καταστήματος</li><li>Βοηθάς στις έκτακτες αλλαγές του προγραμματισμού βαρδιών της ομάδας</li></ul> What you need to be successful <ul><li>Έχεις 1 χρόνo εμπειρία σε αντίστοιχη θέση, ιδανικά στο q-commerce / λιανικό εμπόριο / εμπόριο τροφίμων&nbsp;</li><li>Μπορείς να παρακινήσεις, καθοδηγήσεις και να οργανώσεις την ομάδα σου</li><li>Επικοινωνείς αποτελεσματικά με την ομάδα σου αλλά και γνωρίζεις πως να ανατροφοδοτείς σωστά και κατανοητά</li><li>Σου αρέσει να εργάζεσαι αυτόνομα, σε ένα περιβάλλον με γρήγορους ρυθμούς και προσαρμόζεσαι γρήγορα στις αλλαγές</li><li>Στοχεύεις στο καλύτερο αποτέλεσμα με γνώμονα την καλύτερη εμπειρία πελάτη</li><li>Γνωρίζεις βασικούς δείκτες μέτρησης απόδοσης</li><li>Έχεις άριστη σχέση με την τεχνολογία και τα συστήματα</li><li>Μπορείς να εργαστείς σε βάρδιες</li></ul>

Shift Leader (efood market)

efood is looking for a Team Leader to welcome into our operations family!We are looking for a fair, decisive, and inspiring Leader, full of passion and ready to guide, with sharp logical thinking, creative problem-solving, and excellent time-management skills to complete our leadership team.Working in a fast-paced, 24/7 environment on a 5-day-a-week shift schedule (which may include weekends and holidays), you will need to coordinate numerous tasks, motivate our dispatch agents, and empower them to excel. Your core mission is to create an inspiring team environment with an open communication culture, as well as delegate tasks and set specific targets for your team.What you'll do:<ul><li>Lead a team of ~15 Dispatchers and Senior Dispatchers.</li><li>Goal-set for the team members based on the S.M.A.R.T. methodology.</li><li>Oversee and assess dispatchers' daily activities, and share with them performance-related feedback on a regular basis (weekly, monthly, yearly).</li><li>Conduct QAs based on the goals set each month.</li><li>Present QAs' results to the team members.</li><li>Monitor team member's performance daily.</li><li>Provide performance feedback to the team members by conducting 1-2-1 meetings (at least one per week).</li><li>Handle escalated cases and provide effective solutions.</li><li>Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents, etc.).</li><li>Ensure that new dispatchers are smoothly onboarded.</li></ul> What you need to be successful What you'll need:<ul><li>Proven work experience in a team leadership role in a call center or dispatch environment.</li><li>Fluency in Greek &amp; English.</li><li>Solid computer skills, especially Excel (or relevant tools).</li><li>Good knowledge of performance metrics.</li><li>Excellent interpersonal &amp; communication skills.</li><li>Natural charisma &amp; leadership skills.</li><li>Ability to make quick, smart decisions under pressure.</li></ul>

Team Leader (Customer Care)

Are you passionate about customer experience, data, and service quality? Do you get excited about diving into root causes, spotting patterns, and helping teams grow through meaningful insights?We’re on the lookout for a Quality Assurance (QA) Associate to join our high-performing Customer Experience team at efood!In this role, you’ll play a key part in improving the quality of support provided by our customer-facing teams. From conducting audits and investigating CSAT issues, to leading root cause analyses and shaping feedback, your work will have a direct impact on how thousands of people experience efood.&nbsp;What you’ll be doing:<ul><li>Monitor and evaluate interactions between our agents and customers, ensuring quality standards are consistently met</li><li>Provide data-driven, actionable feedback to help operations agents improve performance</li><li>Utilize AI-powered tools to enhance QA tactics, streamline evaluations and dive deeper into customers feedback</li><li>Analyze audit results and CSAT trends to identify patterns, opportunities, and root causes</li><li>Lead Root Cause Analyses (RCA) on customer satisfaction (CSAT) issues and escalate recurring problems to stakeholders</li><li>Prepare and share monthly CSAT reports and quality insights with business and operations leaders</li><li>Participate in calibration sessions with QA peers to maintain fairness and consistency in evaluations</li><li>Support new agents or teams via ad hoc shadowing during high-impact moments</li><li>Contribute to a positive quality culture by collaborating with cross-functional teams and staying current with QA practices</li></ul>As part of the QA Team, you will directly contribute to the success of our service strategy by ensuring that our operational teams deliver upbeat, consistent, and customer-centric experiences What you need to be successful <ul><li>Bachelor's degree in Business Administration or Education or related field</li><li>Experience of at least 1 year in Customer care and/or Quality for customer care departments&nbsp;</li><li>Strong computer skills including MS Office, Google Workspace, customer service software, and tools</li><li>Familiarity with QA platforms: Playvox, Scorebuddy, Klaus, Maestro, Observe.ai</li><li>Experience with AI tools to support quality assurance, customer experience insights and sentiment analysis</li><li>Ability to interpret QA and CSAT data, experience with Excel, Google Sheets, or basic SQL</li><li>Familiarity with tools like Zendesk, Salesforce, Freshdesk, and Genesys</li><li>Fluency in English (spoken &amp; written), additional languages are a plus</li></ul>

QA Associate (Customer Care)

At efood, performance is everything — and behind every smart decision, there’s a great analyst. We’re looking for a Business Analyst – KPIs to join our team and turn numbers into clarity.If you are enjoying diving deep into data, uncovering hidden insights, and using compelling storytelling to drive impactful business decisions, then you are exactly who we are looking for.&nbsp;Key Responsibilities:&nbsp;<ul><li>Track and analyze key performance indicators (KPIs) across multiple business areas (e.g., operations, logistics) which drive performance. Collaborate with cross-functional teams to define and refine KPI structures based on evolving business needs.</li><li>Conduct independent, robust data analysis to uncover trends, opportunities, and areas for improvement. Leverage analytics to drive insightful decision-making.</li><li>Proactively identify business hypotheses and opportunities through standalone analysis and initiative.</li><li>Develop and maintain dashboards and reporting tools to monitor performance metrics in real time.</li><li>Identify performance trends, inefficiencies, or deviations from targets — and present actionable insights to stakeholders.</li><li>Collaborate with cross-functional teams to define and refine KPI structures based on evolving business needs.</li><li>Support quarterly and monthly business reviews with accurate, data-backed reporting.</li><li>Ensure data accuracy and consistency, and help improve data flows and reporting automation.</li><li>Maintain an understanding of market trends and industry developments to enhance analytical relevance.</li></ul> What you need to be successful <ul><li>BSc in Business, Economics, Mathematics, Statistics, Engineering or a highly analytical&nbsp; related field.</li><li>3+ years of experience in an analytical role focused on performance monitoring, insights generation, data science or business intelligence.</li><li>Experience using SQL, Looker, Python (or similar BI tools) to acquire, manipulate and present create data visualizations and reports.</li><li>Demonstrated experience conducting end-to-end analytical projects. Proven experience in geospatial data analysis. Data fluency and ability to connect the dots.</li><li>Excellent data visualization skills, adept at simplifying complex information for diverse audiences.</li><li>Strong understanding of data querying &amp; joining, statistical modelling and predictive analytics techniques &amp; basic statistical concepts (e.g., distributions, variance, correlation).</li><li>Outstanding communication skills with the ability to engage and influence at multiple levels.</li><li>Fluency in English and strong communication skills — both written and verbal.</li></ul>

Senior Business Insights Analyst

We are seeking a dedicated Category Manager to join our team! In this role, you will manage specific product categories, focusing on smaller suppliers, and support the Senior Category Manager in handling major supplier relationships. Your contributions will be vital in optimizing our product assortment, pricing, and promotional strategies to enhance customer satisfaction and drive growth.Key Responsibilities<ul><li>Retail Category Management: &nbsp;<ul><li>Negotiate and finalize service agreements with smaller suppliers, including product listings, planograms, fixtures and promotional activities. &nbsp;</li><li>Implement and monitor these agreements across our retail outlets, ensuring consistency and effectiveness. &nbsp;</li><li>Collaborate with suppliers to develop and execute advertising and promotional campaigns that drive category performance. &nbsp;</li></ul></li><li>Wholesale Category Support: &nbsp;<ul><li>Assist the Senior Category Manager in establishing and maintaining relationships with major suppliers, contributing to negotiations and contract management. &nbsp;</li><li>Coordinate with Finance and Operations teams to ensure seamless integration of supplier agreements into the broader business. &nbsp;</li></ul></li><li>Assortment Strategy: &nbsp;<ul><li>Support in defining and managing the product assortment for assigned categories, making data-driven decisions to optimize the product mix. &nbsp;</li><li>Monitor market trends and consumer behavior to adjust assortment strategies proactively. &nbsp;</li></ul></li><li>Cross-Functional Collaboration: &nbsp;<ul><li>Work closely with internal departments, including Marketing, Sales, Finance, and Operations, to align category strategies with overall business goals.</li><li>Provide insights and support to the Senior Category Manager in developing long-term category plans.</li></ul></li></ul> What you need to be successful <ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience as a Category Manager or in a similar role, with a track record of developing and implementing successful category strategies.</li><li>Strong analytical skills and proficiency in market research and data analysis techniques.</li><li>Excellent negotiation and vendor management skills, with the ability to build and maintain strong relationships.</li><li>Exceptional communication and interpersonal skills, capable of influencing and collaborating across all organizational levels.</li></ul>

Category Manager

Αναζητάμε&nbsp;Υπάλληλο Αποθήκης - Picker&nbsp;για την αποθήκη μας στο&nbsp;Κορωπί Αττικής. Θα προετοιμάζεις τις παραγγελίες και θα διασφαλίζεις ότι οι πελάτες μας λαμβάνουν τα προϊόντα που έχουν παραγγείλει.Η καθημερινότητά σου θα περιλαμβάνει την συλλογή, φόρτωση/εκφόρτωση και ανατροφοδοσία των προϊόντων καθώς και τον ποιοτικό έλεγχο και εντοπισμό λαθών. Επιπλέον, θα διασφαλίζεις ότι ο χώρος της αποθήκης είναι τακτοποιημένος και καθαρός, τηρώντας τους κανόνες Υγιεινής και Ασφάλειας της αποθήκης.&nbsp; What you need to be successful Τι χρειάζεται να έχεις:<ul><li>Δυνατότητα εργασίας στις εγκαταστάσεις μας στο Κορωπί</li><li>Ευελιξία ωραρίου εργασίας</li><li>Προσοχή στη λεπτομέρεια</li><li>Οργάνωση της εργασίας και τήρηση των χρονοδιαγραμμάτων</li><li>Πολύ καλή γνώση Microsoft Office (επιθυμητή)</li><li>Ικανότητα εργασίας σε γρήγορους ρυθμούς</li><li>Ομαδικό πνεύμα</li><li>Απολυτήριο Λυκείου (επιθυμητό)</li><li>Προϋπηρεσία σε τμήμα αποθήκης εταιρείας (επιθυμητή)</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you Τι προσφέρουμε:<ul><li>Σύμβαση αορίστου χρόνου</li><li>Ιδιωτική Ασφάλεια</li><li>Ανταγωνιστικό πακέτο αποδοχών&nbsp;</li></ul>

Υπάλληλος Αποθήκης - Picker - Κορωπί

Responsibilities:<ul><li>Performs day-to-day activities such as accounting entries, register and filing, bank and other general ledger accounts reconciliations.</li><li>Reviews and posts all accounts receivable invoices in IMOS and Navision prepared by operations department.</li><li>Books in IMOS and Navision all accounts payable invoices and maintains all vendors’ accounts on a daily basis.</li><li>Books in IMOS and Navision all AR collections.</li><li>Performs quarterly, year-end revenue and voyage expenses accrual process.</li><li>Analyzes voyage P&amp;Ls and ensures that the TCE results are accurate. Provides oversight over Operations data input into IMOS on a daily basis.</li><li>Performs account analysis relating to revenue, expenses and other voyage accounting issues.</li><li>Performs reconciliations between IMOS and Navision on a quarterly basis.</li><li>Prepares journal entries relating to bunker inventory and performs inventory statement reconciliation on a quarterly basis.</li><li>Coordinates all voyage related payables by ensuring approved invoices are processed.</li><li>Prepares voyage analysis and vessel closing.</li><li>Closes coordination with Treasury, Commercial and Operations.</li><li>Posts invoices/suppliers’ statements to the Greek Statutory Books (My Data).</li><li>Supports all periodic Tax and VAT submissions for the Companies of Law 89/67.</li></ul>Qualifications / Experience:<ul><li>Bachelor degree in Accounting/ Finance or any relevant field.</li><li>Minimum 2 years of experience in various accounting areas.</li><li>Experience in the shipping industry.</li><li>Knowledge of Navision and IMOS will be considered an asset.</li><li>Fluency in English.</li><li>Computer literacy.</li><li>Ability to work under pressure.</li></ul>

Voyage Accountant

Our Graduate Program is more than a learning path - it's a journey where you will work on real business cases and have a direct impact on business results. What can you expect? &nbsp;<ul><li>&nbsp;Permanent position in one of the business or IT departments from the start of your employment.&nbsp;</li><li>&nbsp;Two rotations between different business and IT departments during the 12-month program.&nbsp;</li><li>&nbsp;Project Management and Communication training path after the first six months.&nbsp;</li><li>&nbsp;Continuous learning and skill improvement through structured training sessions at our Digital PayTech University. &nbsp;</li><li>Opportunity to develop business ideas, implement them, and build your network of stakeholders within a group of highly skilled business leaders from all over Europe.&nbsp;</li></ul> What makes you stand out as the ideal participant for this program? If you see yourself in the description that follows, you should take the first step and apply! &nbsp;<ul><li>&nbsp;You have a master’s degree in engineering, STEM or Economics &amp; Business graduated within the last 12 months or will graduate in 2025.&nbsp;</li><li>You can demonstrate basic knowledge of cybersecurity principles, either through coursework, certifications (e.g., ISC2 Cybersecurity, ISACA Cybersecurity Fundamentals, or equivalent), or personal projects.</li><li>Are you passionate about protecting the digital world from cyber threats? Ready to turn your knowledge into impact and solve complex technical problems?</li><li>&nbsp;You are a career starter with no more than one year of working experience.&nbsp;</li><li>&nbsp;You are fluent in English and in the local language of the country you are applying for (any additional language is beneficial).&nbsp;</li><li>&nbsp;You can easily imagine working in an international environment and actively collaborating with colleagues from all over Europe (if you have study or work-related international experience from abroad, that will be considered a beneficial qualification).&nbsp;</li><li>&nbsp;You are committed to your work, have an exciting university career with proven great results, enjoy learning new things, feel confident to own projects by yourself and like being part of a team.&nbsp;</li><li>&nbsp;For you, formal training is a starting point - you always look for more and want to make a difference in everything you work on.&nbsp; &nbsp;</li></ul>What’s in it for You?<ul><li>Attractive salary and a competitive benefits package to reward your expertise and contributions&nbsp;</li><li>Tech equipment: Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential</li></ul>

Graduate Program - IT (CyberSecurity)

Είμαστε σίγουροι ότι θα αγαπήσεις τη δουλειά σου στην PEPCO γιατί εγγυόμαστε :&nbsp;<ul><li>Σταθερό εργασιακό περιβάλλον</li><li>Ανταγωνιστικό πακέτο αποδοχών – Σταθερές πληρωμές</li><li>Meal Vouchers σε μηνιαία βάση</li><li>Έκπτωση στα προϊόντα μας έως 20%</li><li>Ευκαιρίες εξέλιξης και επαγγελματικής ανάπτυξης</li><li>Υποστήριξη και καθοδήγηση από μια φιλική ομάδα</li></ul>Τα καθήκοντά σου περιλαμβάνουν:<ul><li>Υψηλού επιπέδου επαγγελματική εξυπηρέτηση πελατών</li><li>Καθήκοντα ταμία</li><li>Συμμετοχή στην παραλαβή προϊόντων</li><li>Διασφάλιση ότι τα προϊόντα στο κατάστημα είναι τοποθετημένα βάσει των συγκεκριμένων προτύπων της εταιρείας</li></ul>&nbsp;Αν:<ul><li>Η επικοινωνία είναι το δυνατό σου σημείο</li><li>Σου αρέσει να δουλεύεις ομαδικά</li><li>Έχεις απολυτήριο Λυκείου</li></ul>&nbsp;Κάνε την αίτησή σου κι έλα να δουλέψεις μαζί μας στην&nbsp;Pepco!

Part-Time Πωλητής-τρια/Ταμίας Καταστήματος-Καματερό

Πωλητής-τρια/Ταμίας Καταστήματος-Καματερό

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