services operations specialist

Our Mission is to build a better life at home for everyone!

We are looking for:

 «Services Operations specialist»

Scope: The Services Operations Specialist ensures a seamless and consistent customer experience across all service touchpoints. Responsible for the B2B platform (Lmastoras) and the digitization of service processes, the role bridges technology, operations, and customer needs to deliver integrated, high-quality service solutions.

Key Responsibilities

• Act as business leader and owner of the B2B platform (Lmastoras).

• Collaborate closely with IT and external vendors for platform development, enhancements, and maintenance.

• Conduct UAT and UI testing for new systems and updates in collaboration with the IT department and vendors.

• Create and manage the Services Catalog, associating products and services and ensuring accurate categorization.

• Manage and update service prices, nomenclature, and configurations.

• Oversee business projects ensuring timely and cost-effective completion.

• Define, develop, and optimize digital service journeys in the e-shop in collaboration with the Digital team.

• Act as business owner for change requests and new tools related to the services platform and e-shop.

• Publish services and ensure omnichannel availability and purchasability (online, in-store, call center).

• Work closely with internal departments (Marketing, offer, Digital, stores etc.) to align activities and ensure seamless communication between teams.

• Coordinate with Marketing and Digital teams on service-related campaigns and content.

• Develop training materials and documentation for sales teams, technicians, and in-store personnel.

• Standardize and continuously update service processes across Head Office and stores.

• Prepare and distribute executive messages, internal memos, and presentations.
  

Education & Experience

• Bachelor’s degree in Business Administration, Economics, Digital Management, or related field.

• 3+ years of experience in Service Operations, Digital Transformation, or Project Management roles.

• Proven experience with digital platforms, CRM, or e-commerce systems.
  

Hard skills

• Experience in project management (1-3 years).

• Strong understanding of the digital sector.

• Excellent written and verbal communication skills.

• Competency in MS office including word, excel, and power point
  

Soft Skills

• Ability to teamwork, cooperative attitude.

• Solution driven and with a “can do” attitude.

• Excellent organizational skills and prioritization skills.

• Effective communication at a professional level with all levels within the organization or with external partners.

• Ability to work efficiently both on own initiative and within a team

We offer you:

• Competitive Salary

• Excellent working environment

• Career opportunities

• Continuing education on the role 

• Annual Bonus

• Private Medical Insurance 

• Company discounts

#eisai_mesa for the LEROY MERLIN experience?  

#eisai_mesa for an exciting new career?

Make your next step and join the LEROY MERLIN family.