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Internship

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As a Technical Support Intern, you will assist with help desk calls, scheduling, and Jira tickets. You will support the maintenance of hardware, software, and other systems, ensuring IT standards are upheld for both user and technical documentation. You will also provide 1st level technical support and troubleshooting, assist in testing new functionalities, and direct unresolved issues to the next level of support personnel.The role reports to the Team Lead of Technical Support and the Head of the Applications &amp; Users Support Department.Key Accountabilities<ul><li>Install, configure, operate, and support servers and applications (maintenance, upgrades, patches) in a Microsoft-based environment.</li><li>Provide 1st level technical support and troubleshooting to resolve issues efficiently.</li><li>Maintain hardware, software, and other systems to ensure optimal performance.</li><li>Handle help desk calls, scheduling, and manage Jira tickets to streamline operations.</li><li>Install and configure software and functions according to specifications.</li><li>Organize and schedule upgrades and maintenance to minimize disruptions.</li><li>Ensure IT standards are upheld for both user and technical documentation.</li><li>Escalate unresolved issues to the next level of support personnel.</li><li>Offer basic end-user support to prevent delays in customer service.</li><li>Test new functionalities to ensure they meet requirements.</li><li>Report customer feedback and potential product requests to improve services.</li></ul>Knowledge and experience<ul><li>Undergraduate student or recent graduate&nbsp;in Computer Science, Informatics, or another relevant field.</li><li>Good technical skills and aptitude to learn advanced technologies.</li><li>Analytical and problem-solving skills.</li><li>Strong written and verbal communication skills in Greek and English.</li><li>Positive attitude, highly motivated, proactive, and a team player.</li></ul>Skills &amp; Competences<ul><li>Willingness to take on responsibility and deliver high-quality work on time.</li><li>Proactive and constructive in collaborating with team members.</li><li>Good writing and communication skills in both Greek and English.</li></ul>What we offerAt Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. We offer a comprehensive range of benefits designed to support our employees and their families, including:<ul><li>Hybrid working model.</li><li>Subsidized meals in company restaurant.</li><li>Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight &amp; continuous learning opportunities.</li></ul>

Technical Support Intern

As part of our S&amp;C - Data &amp; AI team, you will learn to manage, architect and analyze big data in order to build data driven business insights and high impact data models to generate significant business value. Data and AI covers a range of industries creates models and processes to collect, distil and interpret data with a view to aid better, more informed decision making. Examines and explores data from multiple disparate sources with the goal of discovering insights which in turn can provide competitive advantage for our clients.You will bring your big ideas, insatiable curiosity for technology and a passion for entrepreneurial disruption and go as far as your ambition takes you.Required background and skills:Design and Optimization of Cloud Databases:&nbsp;Develops and optimizes databases on cloud platforms, implementing workflows for data extraction, transformation, and loading (ETL). Ensures data is properly processed and transformed for analyses and modeling.Data Analysis and Machine Learning:&nbsp;Applies statistical methods and machine learning algorithms to meet project requirements and deliver actionable insights.Generative AI Development:&nbsp;Designs and implements innovative Generative AI solutions, focusing on automated content and data generation leveraging advanced artificial intelligence technologies.Visualization and Communication:&nbsp;Prepares tables, dashboards, and presentations to effectively communicate results to internal teams and client stakeholders.Team Collaboration:&nbsp;Works effectively within large teams, demonstrating the ability to thrive in environments with tight deadlines, rapid turnaround, and shifting priorities.show lessQualificationsCommunication:&nbsp;Fluency in English is essential, as the role involves active participation in multinational project teams. Other important information that applicants must know:Accenture Greece internship programs is one of the most competitive programs in the market! You will have the chance to join a strategy firm that provides unprecedented breadth and depth of experience. You’ll collaborate with experts across our unique end-to-end business model to define innovative strategies that drive growth and create impact for clients and the world around us!Your paid internship will have a 6-months duration, as a fixed-term contract and upon completion of your internship and master’s you will have the chance to join our hiring process for a Data Science Analyst role at Accenture

Data Engineering - Data Science - Visualization - GenAI Intern

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technical support intern

Athens Exchange Group

data engineering - data science - visualization - genai intern

Accenture