Πληροφορική

Πωλήσεις / Marketing / Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Κέντρο Εξυπηρέτησης / Call Center

Διοίκηση Επιχειρήσεων

Αποθήκη / Logistics

Άλλο

Επαγγέλματα Υγείας

Εστίαση

Βιομηχανική Παραγωγή

Μεταφορές

Ανθρώπινο Δυναμικό / HR

Νομικές Υπηρεσίες

Γραμματειακή Υποστήριξη

Εκπαίδευση

Τουρισμός / Ξενοδοχεία

Ναυτιλία

Φροντίδα Κτιρίων / Σπιτιών

Τέχνες / Πολιτισμός

Αισθητική / Κομμωτήριο

Δημοσιογραφία / ΜΜΕ

Προσωπικό Ασφαλείας

Αερομεταφορές

Τηλεπικοινωνίες

Αθλητισμός / Fitness

Φροντίδα Ενήλικων / Παιδιών

Εργάτες

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LastThreeDays

Today

Aoristou

Orismenou

FullTime

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B2B Cosmote&nbsp;is looking for an experienced&nbsp;Product Manager&nbsp;for&nbsp;Digital Solutions&nbsp;with business and market knowledge and technology know-how.Duties &amp; responsibilitiesThe ideal candidate will:<ul><li>Have ownership of B2B Digital Solutions Portfolio Revenue &amp; Net Margin Growth</li><li>Have experience on successful formulation &amp; execution of Digital Marketing Solutions Go-To-Market (GTM) activities</li><li>Monitor, analyze, and evaluate the market and competition for Β2Β Digital products and services</li><li>Identify and propose new products &amp; services as well as improvements to existing</li><li>Form the commercial specifications of new products or modifies existing ones, to ensure their continuous growth and profitability, while also developing business cases</li><li>Coordinate all involved units to implement a successful Go-To-Market (GTM) activity plan through different sales channels, in order to increase the adoption of Digital Solutions to existing Customer and acquiring new</li><li>Propose optimizations on products and services based on their existing customer journey including all sales &amp; after sales touchpoints - physical (sales &amp; customer care) &amp; digital (app &amp; web)</li><li>Create reports and presentations on the results of the products of his responsibility, analyze them and propose improvement actions</li><li>Participate in the formation of the annual marketing &amp; financial planning of the products &amp; services of their responsibility</li></ul>Required Skills<ul><li>BA or higher degree in Digital Marketing (Social Media &amp; Google) or Technology</li><li>Proven working experience in Product Marketing</li><li>Excellent command of the English language (Proficiency)</li><li>Excellent analytical and problem-solving skills</li><li>Be self-driven and a quick learner to adopt to new technologies and methodologies</li><li>Be highly numerate with strong analytical skills and attention to detail</li><li>Be resilient and adaptable to an extremely fast-paced environment with frequent pivots and adjustments</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Product Manager

We are looking for a&nbsp;CRM&nbsp;Campaign Manager&nbsp;to join the Group’s Customer Experience Transformation &amp; Data Strategy (Fixed &amp; Mobile) Unit.&nbsp;Duties &amp; responsibilities<ul><li>Design, develop and implement direct marketing campaigns in order to maximize success and conversion rates and provide unique customer experience</li><li>Perform data analytics in order to extract meaningful insights and identify sub-segments of existing or potential customers to be targeted with our value propositions</li><li>Compile and distribute up-to-date reporting on ongoing and completed campaigns measuring all relevant KPIs</li><li>Create/source the appropriate content that is necessary to maximize campaign conversion rate</li><li>Co-develop new campaign capabilities and functionalities to improve campaign effectiveness and efficiency</li><li>Conduct testing, review and analysis of CRM activities to ensure optimal results</li></ul>Required Skills<ul><li>Bachelor Degree in Marketing, Business Administration, Mathematics,</li><li>Computer Science or Engineering</li><li>A Master’s degree in Analytics, Statistics or related fields will be considered a plus</li><li>2+ years experience in CRM Campaigns</li><li>Knowledge and proven experience in the use of analytics / data mining tools and methodologies</li><li>Experience in large-scale enterprise applications, data management and CRM campaign management projects (e.g., CRM, Billing, ERP, Data Warehouse etc.) will be considered a plus</li><li>Thorough understanding of project management fundamentals (Agile Project Management, Scrum Master experience will be considered a plus)</li><li>Fluency in English (Proficiency)</li></ul>To be successful as a CRM Campaign Manager you need the following:<ul><li>Problem-solving, organizational and team working skills, proactiveness and 'can do' attitude</li><li>Effective prioritization whilst managing multiple projects at the same period</li><li>Outstanding leadership, organizational, and time management skills</li><li>A flexible, multitasking, detail-oriented and positive professionalism</li><li>Strong work ethic and team spirit</li><li>High degree of professionalism and strong interpersonal (verbal and written) communication skills</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

CRM Campaign Manager

INTERSPORT Athletics S.A, member of FOURLIS Group, is the exclusive franchisee of INTERSPORT trademark in Greece, Cyprus, Bulgaria and Romania. Currently, we are looking for an&nbsp;E-Commerce &amp; Digital Manager, to join our team!&nbsp;Role SummaryThe E-commerce &amp; Digital Manager for Romania and Bulgaria will play a pivotal role in driving the e-commerce &amp; digital retail strategy for these markets. The position is responsible for overseeing and guiding the e-commerce teams in Romania and Bulgaria, ensuring alignment with the company’s regional goals and standards.Acting as a key liaison between the regional headquarters and the local market teams, the E-commerce &amp;&nbsp;Digital Manager will be tasked with delivering exceptional customer experience, driving online sales growth, and ensuring seamless collaboration across all stakeholders. Moreover, the role will be responsible for Revenue Growth of websites in Romania &amp; Bulgaria.&nbsp;Key Responsibilities&nbsp;Strategic Leadership<ul><li>Develop and implement the e-commerce strategy for Romania and Bulgaria in alignment with regional and local objectives.</li><li>Analyze market trends, customer behavior, and competitor activity to identify opportunities and make data-driven decisions.</li><li>Set and monitor KPIs for the e-commerce teams in Romania &amp; Bulgaria, ensuring consistent progress towards business goals.</li></ul>Team Management<ul><li>Guide, inspire, and support the e-commerce teams in Romania &amp; Bulgaria to deliver high-performing results.</li><li>Provide mentorship, training, and professional development opportunities to the teams.</li><li>Foster collaboration and knowledge-sharing across the teams to achieve synergies and efficiency.</li></ul>Cross-Functional Collaboration<ul><li>Act as the primary point of contact between the regional headquarters and the local market teams.</li><li>Collaborate with marketing, logistics, IT, and customer service teams to optimize the end-to-end online customer journey.</li><li>Ensure the integration of regional campaigns and initiatives into local e-commerce operations.</li></ul>Performance Optimization<ul><li>Oversee the management of e-commerce platforms, ensuring optimal site performance, user experience, and conversion rates.</li><li>Partner with the analytics team to monitor website metrics, identify areas of improvement, and implement enhancements.</li><li>Ensure alignment with budgeted and financial targets for e-commerce operations in the assigned markets.</li></ul>Localization and Market Understanding<ul><li>Adapt regional and local strategies to fit the unique needs and culture of the Romanian and Bulgarian markets.</li><li>Ensure content, promotions, and campaigns resonate with local customers while maintaining brand consistency.</li></ul>Compliance and Reporting<ul><li>Ensure compliance with local regulations and policies regarding e-commerce operations.</li><li>Provide regular updates and detailed reports to the Regional Head of E-commerce &amp; Communications, highlighting progress, challenges, and opportunities.</li></ul>&nbsp;Qualifications and Skills&nbsp;Education &amp; Experience<ul><li>Bachelor’s degree in business administration, Marketing, or a related field (Master’s degree is a plus).</li><li>Minimum 5 years of experience in e-commerce management, preferably in a multi-country or regional role.</li><li>Proven track record of driving online sales growth and leading successful teams.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and people management skills, with the ability to motivate and align cross-functional teams.</li><li>Excellent understanding of e-commerce platforms, digital marketing tools, and analytics.</li><li>Analytical mindset with the ability to interpret data and make strategic recommendations.</li><li>Exceptional communication and interpersonal skills, capable of managing multiple stakeholders across diverse cultures.</li><li>Adaptable and resilient in a fast-paced, dynamic environment.</li><li>Results-driven with a proactive and innovative approach to problem-solving.</li><li>Proficiency in English (knowledge of Romanian or Bulgarian is an advantage).</li><li>Availability for traveling</li></ul>&nbsp;Why Join Us?<ul><li>Be a member of Fourlis 75-year successful track record in South East Europe, and a contributor to our future success.</li><li>Competitive remuneration &amp; benefits package.</li><li>Career development opportunities in a dynamically growing business environment.</li></ul>

E-Commerce & Digital Manager - Romania & Bulgaria

The&nbsp;Leasing Manager&nbsp;will be reporting to the Commercial Director, Existing Malls.&nbsp;Our new colleague in this position will be responsible for all leasing activities associated with the operation of one or more Shopping Centers, meeting the Company’s goals and ensuring maximum sustainability, at a quality and high occupancy rate. The job holder will also be responsible for ensuring compliance with regulations, overseeing financial issues, analyzing financial, retail and real estate data, monitoring leasing plans, forecasting, etc.&nbsp;In detail, the&nbsp;Leasing Manager&nbsp;will be responsible for the following tasks:<ul><li>Develop and serve the leasing strategy of the Shopping Center, ensuring timely and quality completion of milestones/requirements stated.</li><li>Negotiate with tenants, existing and/or potential, aiming to achieve the desirable outcome.</li><li>Manage leasing contracts and provide input for drafting them.</li><li>Meet the Lease Income Budget.</li><li>Work closely with internal stakeholders (i.e. center management, fit-out, contract management team, etc.).</li><li>Monitor tenants’ sales performance and consult them in order to optimize performance.</li><li>Overview of the retail developments and conditions at a regional and international level.</li><li>Preserve and develop the landlord’s relationship with existing and potential tenants.</li><li>Maintain and monitor a network of contacts, especially with international retail players.</li><li>Look after promising start-uppers with trendy and ‘fresh’ concepts.</li><li>Monitor and analyze new trends and innovative retail models/concepts.</li><li>Analyze success stories and examples to be avoided.</li><li>Maintain and monitor business relationships with competitors.</li><li>Participate in selective Industry Associations, events.</li><li>Contribute to the Bank Guarantees’ handling.</li><li>Ensure that accurate and timely information is available for management reporting or other purposes.</li></ul>&nbsp;You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:&nbsp;Academic Qualifications:&nbsp;<ul><li>Bachelor’s Degree in Real Estate, Business Administration, Property Development or in a relevant area of study, ideally combined with an MSc or MBA.</li><li>Appropriate certifications and industry affiliations relevant to education and experience will be considered an asset.</li><li>Excellent written and verbal Greek and English.&nbsp;</li><li>&nbsp;</li></ul>Professional Experience:<ul><li>Above 5 years of relevant professional experience in the Real Estate/Retail industry, with in-depth knowledge of the current Retail Market and submarket conditions. (Candidates with a professional experience in Shopping Center/Retail related industry will be preferred)</li><li>Experience in working with PR and Marketing agencies in preparing marketing material, as well as with Center Management and Architects for better understanding and contribution to the Operations and stores’ fitting-out process</li><li>Experience in working with real estate agents and other third-party lead generators to target retail market sources</li><li>&nbsp;</li></ul>On a personal side, the ideal candidate:&nbsp;<ul><li>Has excellent communication, negotiation, presentation and multi-tasking skills and is well-connected.</li><li>Has a strong commercial attitude and is result-oriented.</li><li>Has experience and proven track record in leading projects and motivating multi-functional teams.</li><li>Is able to&nbsp;perform well in a team environment, and meet tight deadlines, following procedures and methodology.</li></ul>&nbsp;Our Company offers:&nbsp;Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.&nbsp;Thus, we do provide:&nbsp;<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>&nbsp;We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.

Leasing Manager, Malls (1565)

As a Customer Insights Specialist you will be part of the Bank’s Customer Experience (CX) Βusiness Area and you will support the measurement and analysis of Customer feedback, contributing to the continuous improvement of Customer Experience initiatives.The job holder will play a key role in collecting, analyzing, and reporting on Customer insights, focusing on Net Promoter Score (NPS), transactional feedback, and Customer satisfaction metrics. He/she will work closely with other teams to interpret Customer data, develop reports, and ensure that insights are effectively communicated to drive action. This is an ideal role for someone who enjoys working with data, research, and storytelling, and wants to develop expertise in customer insights and CX analytics in a dynamic and growing team. What you will be doing&nbsp;•&nbsp;&nbsp;&nbsp;Support the execution and analysis of Customer Experience research, including NPS, CSAT, and other Customer satisfaction metrics.•&nbsp;&nbsp;&nbsp;Contribute to the design, monitoring, and reporting of Customer feedback surveys and dashboards.•&nbsp;&nbsp;&nbsp;Use survey platforms (e.g., SurveyMonkey, Medallia, Qualtrics, or similar) to create, manage, and analyze surveys.•&nbsp;&nbsp;&nbsp;Gather and interpret quantitative and qualitative Customer insights, including survey results and verbatim analysis.•&nbsp;&nbsp;&nbsp;Coordinate fieldwork functions by working closely with internal departments that manage Customer data and set up personalized campaigns for sending surveys, ensuring smooth execution and accuracy in customer outreach.•&nbsp;&nbsp;&nbsp;Contribute to the development of clear, data-driven reports and presentations for internal stakeholders.•&nbsp;&nbsp;&nbsp;Work closely with senior team members to ensure insights are translated into actionable recommendations for improving Customer Experience.•&nbsp;&nbsp;&nbsp;Contribute to tracking and maintaining CX metrics, ensuring consistency and accuracy in reporting.•&nbsp;&nbsp;&nbsp;Support ongoing improvements in research methodologies and customer feedback processes.&nbsp;What you need to have&nbsp;•&nbsp;&nbsp;&nbsp;A Bachelor’s degree in Business, Economics, Marketing, or a related field.•&nbsp;&nbsp;&nbsp;At least 5 years of experience in customer insights, market research, data analytics, or a similar role.•&nbsp;&nbsp;&nbsp;Solid understanding of quantitative research, survey design, and customer feedback methodologies.•&nbsp;&nbsp;&nbsp;Experience working with survey platforms (e.g., SurveyMonkey, Medallia, Qualtrics, or similar).•&nbsp;&nbsp;&nbsp;Experience in coordinating fieldwork operations.•&nbsp;&nbsp;&nbsp;Experience working with data sets, dashboards, and analytical tools (Excel, Power BI, Tableau, or similar).•&nbsp;&nbsp;&nbsp;Strong analytical and problem-solving skills, with the ability to identify patterns and trends in customer data.•&nbsp;&nbsp;&nbsp;Good communication and storytelling abilities, to present insights in a clear and engaging manner.•&nbsp;&nbsp;&nbsp;A customer-centric mindset and a passion for improving customer experiences.•&nbsp;&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that encourages learning and growth.•&nbsp;&nbsp;&nbsp;The opportunity to gain valuable experience in customer experience insights and data-driven decision-making.•&nbsp;&nbsp;&nbsp;A culture that fosters continuous learning and professional development.•&nbsp;&nbsp;&nbsp;The chance to work on exciting projects and contribute to the bank’s transformation journey.•&nbsp;&nbsp;&nbsp;Flexible working options and a competitive salary with benefits.&nbsp;All applications will be acknowledged and treated with utmost confidentiality.

Customer Insights Specialist

H&nbsp;JUMBO SA&nbsp;αναζητά έναν ενθουσιώση και αναλυτικό&nbsp;SUPPLY CHAIN ASSISTANT&nbsp;με ισχυρό στατιστικό υπόβαθρο για να ενταχθεί στην ομάδα μας. Εάν έχεις πάθος για τα δεδομένα, την ανάλυση και την αποτελεσματική διαχείριση της εφοδιαστικής αλυσίδας, τότε η θέση αυτή είναι για σένα! Κύριες Αρμοδιότητες:<ul><li>Υποστήριξη στη διαχείριση και ανάλυση δεδομένων της εφοδιαστικής αλυσίδας</li><li>Συλλογή, επεξεργασία και ανάλυση στατιστικών δεδομένων για την παρακολούθηση της απόδοσης των διαδικασιών της εφοδιαστικής αλυσίδας</li><li>Βοήθεια στην ανάπτυξη προβλέψεων ζήτησης και στη βελτιστοποίηση των επιπέδων αποθεμάτων</li><li>Συνεργασία με τα τμήματα Αγοραστών και Αποθηκών για τη βελτίωση αποδοτικότητας των διαδικασιών</li><li>Υποστήριξη στη βελτιστοποίηση των διαδικασιών παραγγελιών, μεταφορών και αποθεμάτων μέσω δεδομένων</li></ul>&nbsp;Απαιτούμενα Προσόντα:<ul><li>Πτυχίο σε Στατιστική, Μαθηματικά, Οικονομικά ή σχετικό τομέα</li><li>Εμπειρία σε θέση που σχετίζεται με τη διαχείριση εφοδιαστικής αλυσίδας ή ανάλυση δεδομένων</li><li>Ικανότητα να εργάζεσαι με μεγάλα σύνολα δεδομένων και να εξάγεις χρήσιμα συμπεράσματα</li></ul>Προαιρετικά Προσόντα:<ul><li>Πιστοποίηση ή επιπλέον σπουδές σε Στατιστική Ανάλυση ή Data Science</li></ul> Η εταιρεία σου προσφέρει:<ul><li>Ευκαιρίες επαγγελματικής ανάπτυξης και εκπαίδευσης</li><li>Δυναμικό εργασιακό περιβάλλον</li><li>Συμμετοχή σε καινοτόμα έργα και διαδικασίες που ενισχύουν την αποτελεσματικότητα της εφοδιαστικής αλυσίδας</li></ul>

SUPPLY CHAIN ASSISTANT

Accountable for meeting our target KPIs on optimal supply-demand balance, to offer stellar customer experience (lateness and customer satisfaction and indirectly Quality of Service cost) as well as courier experience.<ul><li>Plan &amp; execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other central teams such as finance and procurement during bi-annual planning.&nbsp;</li><li>Monitor &amp; course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster, engaging existing courier pool to deliver more, or reactivating inactive couriers</li><li>Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress</li><li>Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation, and customer satisfaction. Support in implementation of global improvement initiative roll-outs</li></ul>You will report to our Global Head of Courier Supply.&nbsp;Our humble expectationsWe are looking for someone with<ul><li>You are a solid operator with experience working in operations or strategic business development in a fast-paced environment</li><li>Attitude for action and ownership beyond the obvious. You are constantly looking for opportunities to improve and have the determination to drive change</li><li>Master degree in a relevant field (Industrial Engineering, Business, or related)</li><li>Stellar capabilities in strategic thinking, analytical execution and reporting. Looker and Excel are a must, but knowing SQL is useful as well</li><li>The ability to work in cross-functional teams, maintain and manage relationships with multiple stakeholders</li><li>A true culture champion - someone that leads by example with collaboration, teamwork, data-driven decision making and best-idea-wins attitude. We also value humility and politeness at all times!</li><li>Excellent written and oral communication skills in English</li></ul>

South Regional Courier Supply Lead

As an Operations Specialist in the Platform Efficiency team, you will take a vital role in optimizing delivery operations and enhancing courier performance across multiple countries within the region. Your primary focus will be on supporting the execution of strategies designed to improve logistics efficiency and achieving key performance targets such as courier costs. You will work closely with the Global Courier Pricing, Logistics, and local Merchant teams, as well as other departments within regional operations, to implement initiatives that drive operational efficiency and improve courier satisfaction.This role requires strong analytical skills, including working with numbers and data analysis, to identify trends, uncover insights, and make data-driven decisions. You should be comfortable analyzing performance metrics, interpreting KPIs, and recommending strategies based on your findings. Reporting to the Regional Head of Platform Efficiency, you will be a key contributor to ensuring that the region meets its financial and operational goals.What you will be doing<ul><li>Contribute to the implementation of pricing-related changes, ensuring alignment with set goals to not only deliver cost savings but also increase courier satisfaction within the region.</li><li>Support the management of regional courier cost budgets set by the Global Delivery Operations teams, aligning with financial targets and operational quality standards.</li><li>Develop and execute data-driven strategies in collaboration with Global Logistics, Product, and Merchant teams to enhance logistics efficiency metrics and overall performance.</li><li>Analyze KPIs and performance data to understand key drivers and trends, providing insights to improve results and help devise strategies to meet or exceed regional targets.</li><li>Optimize logistics operations by enhancing route planning, reducing travel and service times, and improving overall delivery efficiency.</li><li>Create and maintain comprehensive reports and dashboards to monitor key performance indicators, track progress, and communicate results to stakeholders.</li><li>Identify opportunities to streamline courier operations, increase efficiency, and improve overall service quality for consumers, merchants, and couriers.</li></ul>Our humble expectations<ul><li>3-4 years hands-on experience&nbsp;working with both operations and data analysis in a role focused on efficiency optimization and performance improvement.</li><li>Proven ability to work extensively with data&nbsp;to drive decision-making, optimize processes, and enhance operational efficiency.</li><li>Advanced analytical skills are essential, with proficiency in Excel (or Google Sheets) for data analysis; experience with Looker, SQL, or other data applications is a strong advantage.</li><li>A&nbsp;track record of leveraging data-driven strategies&nbsp;to improve key performance metrics and achieve operational targets.</li><li>Excellent interpersonal skills with the ability to&nbsp;manage projects, collaborate across global and regional teams, and influence stakeholders&nbsp;effectively.</li><li>Highly detail-oriented, organized, and capable of managing multiple initiatives in a fast-paced environment.</li><li>Self-motivated problem solver&nbsp;with a proactive approach and a commitment to continuous improvement.</li><li>Strong communication skills, with fluency in English; additional languages are a plus.</li><li>The role can be based in any of our Wolt offices across the following locations: Greece – Athens, Cyprus – Nicosia, Azerbaijan – Baku, Kazakhstan – Almaty, Georgia – Tbilisi, Uzbekistan – Tashkent.</li></ul>

Operations Specialist, Platform Efficiency

Are you an experienced WFM Specialist&nbsp;with a passion for delivering exceptional service? Does designing and launching plans to increase staffing efficiency within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! Role backgroundWolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>

WFM Specialist

As a&nbsp;Regional Scheduling Lead&nbsp;in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges. In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively.Your Mission:<ul><li>Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are;</li><li>Grow and level up your team, supporting their development through the WFM Career map and beyond;</li><li>Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this;</li><li>Build scalable scheduling routines, identify and highlight replication opportunities for global consistency;</li><li>Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times;</li><li>Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being;</li><li>Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times);</li><li>Co-own quarterly OKR target-setting with your fellow leads;</li><li>Build smaller-scale forecasts to support exceptional events, such as incidents.</li></ul>Our humble expectations<ul><li>You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role.</li><li>You’ll have created schedules in a contact centre environment in your prior roles.</li><li>You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management.</li><li>You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations.</li><li>You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency.</li><li>You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams.</li><li>You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.</li><li>You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced!</li></ul>Next stepsWe could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.&nbsp;If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com&nbsp; Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Workforce Management Regional Scheduling Lead, South

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