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As a Customer Experience Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?&nbsp;Your day to day will include:<ul><li>Supporting the execution of customer experience strategy in line with the Retail team goals</li><li>Participating in the development of&nbsp;yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework&nbsp;</li><li>Assisting in the proposal of performance targets, KPIs, and supporting&nbsp;daily operations to enhance customer satisfaction and experience</li><li>Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts</li><li>Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions</li><li>Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience</li><li>Performing market visits to review how commercial actions are translated to customer experience</li><li>Providing input for new features, participating in User Acceptance Testing (UAT), and monitoring product performance</li><li>Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable</li><li>3+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking</li><li>Familiarity with Sportsbook will be considered as a plus</li><li>Business acumen with customer centric mentality and creativity&nbsp;</li><li>Solid understanding of marketing and product promotion techniques&nbsp;</li><li>Very good communication and presentation skills</li><li>Good analytical and problem-solving skills</li><li>Solid sales analysis skills (reporting, deep dives, correlations, etc.)</li><li>Teamwork attitude with excellent interpersonal skills</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Customer Experience Specialist - Community (3768)

Your TasksAs a Technical Training Specialist (m/f/d) you are a key part in shaping and building the foundation of DTS's future vision. You will be responsible of our Trainee Programs, supporting new hires and developing raw talent into IT professionals. The following activities are within your area of responsibility.<ul><li>Planning, preparing and delivering courses in the field of IT with a focus on OS, Networking, Productivity Systems, Basic Security, Virtualization, Backup, Identity and Authentication.</li><li>Assessing and reporting the progress of trainees.</li><li>Offering guidance and support to new employees, trainees and interns.</li><li>Conducting workshops to familiarize new hires with the company's tools, systems, and workflow.</li><li>Designing and implementing workshops and bootcamps to identify talents.</li><li>Working closely with other teams on projects that require your expertise.</li></ul>Your Profile<ul><li>Completed studies in IT or professional experience in IT-related positions.</li><li>Experience in teaching, training or coaching individuals in IT-related subjects.</li><li>Excellent communication and interpersonal skills, with the ability to convey complex technical concepts in a clear and understandable manner.</li><li>Ability to think in a conceptual, holistic and strategic way to design and implement engaging and effective training programs.</li><li>Passionate for teaching with excellent mentoring and coaching abilities to help others grow.</li><li>Strong teamwork skills and proficient in collaborative planning.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Technical Training Specialist (m/f/d) - Athens

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>NRG Supply &amp; Trading SA (nrg)&nbsp;started its activity on the energy market in 2012. Today, it is one of the most specialized Electricity Trading companies in the wider Southeast European region and is already one of the leading energy companies in Greece.&nbsp;Part of the Motor Oil Group, with a strong portfolio of corporate customers in Energy Supply, including large business groups and small and medium-sized enterprises, and with a significant market share in household customers, nrg has been showing impressive and rapid growth in recent years.&nbsp;In&nbsp;nrg, we are constantly investing in new technologies in the field of electromobility, with the aim of providing a comprehensive service to the driver who wants to switch to an electric car. By creating the optimum infrastructure and services, we are making electromobility a reality!&nbsp;The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>We are currently searching to hire a&nbsp;Billing Specialist&nbsp;to join our Energy Operations team!<h2>During your day you will:</h2><ul><li>Handle and validate incoming energy and supply charges data and measurements</li><li>Perform billing and invoicing</li><li>Communicate with authorities and resolve requests and/or issues</li><li>Work closely with the Head of Billing to analyze the required changes in the Billing System to accomplish new billing processes</li><li>Perform all test &amp; development tasks required for project delivery</li><li>Work closely with Project Managers and other members of the Development Team to develop specification documents</li><li>Support clear project deliverables and timelines ensuring their timely completion</li></ul><h2>What you need to stand out:</h2><ul><li>Degree in Engineering, Economics, Statistics, IT or a related field</li><li>Postgraduate studies on energy field will be considered a plus</li><li>1-2 years of working experience in technical field, preferably in the energy market</li><li>Proficiency in Microsoft Office and particularly in Excel</li><li>Knowledge of SAP ISU will be considered as a plus</li><li>Strong verbal and written communication skills both in Greek and English</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What give us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

nrg_Billing Specialist

As a Cyber Operations and Architecture Senior Specialist will be placed in the Cybersecurity and Information Security and will be responsible as Service Owner for a core volume of Cyber Security Services in Operations and Architecture pillar.What you will be doing&nbsp;<ul><li>Accountable for the delivery of services within Cyber Operations and Architecture pillar ensuring the quality and timely delivery of the services.</li><li>Support the Cyber Operations and Architecture manager with regards to service definition and provides metrics on service utilization and demand</li><li>Experience in Security Solutions Design and Implementation, Design security controls for systems and services, Assess effectiveness of security controls, DevSecOps – Application</li><li>Security Lifecycle and Security Systems and Tools configuration</li><li>Provide guidance to service contributors to ensure that there is consistent delivery and quality.</li><li>Develop, revises and maintains the process flows for the services.</li><li>Engage with the CIO divisions to establish an alignment on the technology roadmap and enterprise architecture.</li><li>Represent the Division in internal and external work groups, audits and bodies for the supervised areas.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>Α Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, Computer Engineering or in related field</li><li>A Master’s degree in a related field (preferred)</li><li>At least (5) five years’ experience in a Specialist position within the Cybersecurity field (with technical involvement)</li><li>Security Technologies: Broad experience in security technologies and solutions and their implementation in large scale enterprise environments.</li><li>Application Security with experience in DevSecOps tools (SAST, DAST, SCA, API security, Container security, IaC security, etc.)</li><li>Experience in Cloud Security.</li><li>Deep technical hands-on experience on security technologies (firewalls, IDS/IPS, DLP, mail security, web filtering, endpoint security, anti-DDoS mechanisms, etc.)&nbsp;</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>

Cyber Operations and Architecture Senior Specialist

As a Systems Engineering Specialist you will be placed in the IT Infrastracture &amp; Operations Division and you will be responsible for planning, organizing and registering the Bank’s IT Assets (information systems, infrastructure components and services) in the Bank’s Central Registry Database through the change process management. You will ensure the availability and integrity of the Central Registry Database information and will support the IT Service Management processes.&nbsp;What you will be doing • &nbsp; &nbsp;Configure and maintain the Configuration Management Database (CMDB). • &nbsp; &nbsp;Create new or support existing KPIs. • &nbsp; &nbsp;Interact with other members of the team to provide end-to-end service monitoring and support. • &nbsp; &nbsp;Follow up vendor tickets and implement the suggested workarounds when required. • &nbsp; &nbsp;Provide reports using BI Tools. • &nbsp; &nbsp;Contribute towards a continuous service improvement culture, while providing targeted education and coaching on service measuring and improvement methodologies. What you need to have • &nbsp; &nbsp;A Bachelor’s degree in information technology, Computer Science, or any other relevant technical-oriented field • &nbsp; &nbsp;At least one (1) year of experience in IT department • &nbsp; &nbsp;Good understanding of the capabilities of new technologies. • &nbsp; &nbsp;Strong communication and collaboration skills, with the ability to work in cross-functional teams. • &nbsp; &nbsp;High sense of responsibility, confidentiality, and ability to perform under pressure. • &nbsp; &nbsp;ITIL certifications will be considered a plus. • &nbsp; &nbsp;Experience in CMDB/uCMDB knowledge will be considered a plus.What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp; • &nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. • &nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. • &nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. • &nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. • &nbsp; &nbsp;Flexible working options. • &nbsp; &nbsp;A competitive salary and benefits. &nbsp; All applications will be acknowledged and treated in utmost confidence.

Systems Engineering Specialist

We are looking for a Product Specialist to join our Product team and act as a subject matter expert for our key product areas, including our Consent Platform. You will bridge the gap between business requirements, regulatory needs, and technical implementation, ensuring our products deliver value while remaining compliant.This role combines product expertise, stakeholder management, and hands-on execution to support product development, rollout, and ongoing optimization. What You’ll Be Doing<ul><li>Platform/Product Ownership: Manage and optimize initially our Consent Platform (e.g., cookies, SDKs, privacy preferences), ensuring compliance with global regulations (GDPR, CCPA, ePrivacy, etc.). Develop a deep understanding of other assigned product areas.</li><li>Stakeholder Management: Partner with cross-functional teams including Legal, Engineering, Marketing, and Data Privacy, PMO to align consent solutions with business objectives.</li><li>Requirement Gathering &amp; Documentation: Translate regulatory and business requirements into technical specifications and ensure seamless implementation. </li><li>Product Management Support: Contribute to product backlog management, user story creation, and sprint planning using tools such as Jira. </li><li>Continuous Improvement: Monitor platform performance, identify gaps, and propose enhancements to improve compliance, scalability, and user experience. </li><li>Product Management Support: Contribute to product backlog management, user story creation, and sprint planning using tools such as Jira. </li></ul>What You’ll Bring<ul><li>Solid understanding of data protection regulations (ie.GDPR, CCPA, ePrivacy) and technical concepts (cookies, SDKs, web/app frameworks).</li><li>Experience with product/project management tools (Jira, Confluence, Trello, etc.).</li><li>Strong stakeholder communication skills, with the ability to align technical and non-technical teams.</li><li>Analytical mindset with problem-solving capabilities. </li></ul>How We Support Your Growth🍽️ Lunch Is On Us: Monthly allowance for your favorite meals. 🏥 Health First: Private health &amp; life insurance for peace of mind. 💻 Set Up For Success: The right tools to stay connected and perform your best. 📚 Curiosity Never Retires: Access to Udemy for unlimited learning. 🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals. 🎯 Work With The Best: Collaborate with industry-leading clients. 🌈 Celebrate Diversity: Be part of a team that values every perspective. 💸Performance Pays Off: Annual discretionary bonus based on yearly contributions. 🌱 Social Responsibility: Give back through volunteering and sustainability.

Product Specialist

As a Product Management Sr. Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?&nbsp;Your day to day will include:<ul><li>Supporting the execution of customer experience strategy in line with the Retail team goals</li><li>Suggesting yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework&nbsp;</li><li>Proposing performance targets, KPIs, and supports daily operations to enhance customer satisfaction and experience</li><li>Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts</li><li>Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions</li><li>Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience</li><li>Performing market visits to review how commercial actions are translated to customer experience</li><li>Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable</li><li>5+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking</li><li>Business acumen with customer centric mentality and creativity</li><li>Solid understanding of marketing and product promotion techniques&nbsp;</li><li>Very good communication and presentation skills</li><li>Strong analytical and problem-solving skills</li><li>Strong sales analysis skills (reporting, deep dives, correlations, etc.)</li><li>Results an achievement-oriented mindset</li><li>Teamwork attitude with excellent interpersonal skills</li><li>Adaptability and flexibility to dynamically changing requirements and demands</li><li>Excellent communication skills both in English and Greek languages (written and oral)</li></ul>&nbsp;&nbsp; &nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Customer Experience Senior Specialist-Gaming (3395)

As a Digital Business Partner Sr. Specialist, you will own OPAP’s Digital Ecosystem by proposing, developing, and safeguarding the digital strategy and co-defining digital propositions and initiatives with Business Owners per unit. You will also create use cases, high-level requirements, and customer journeys across digital touchpoints.&nbsp;Your day to day will include:<ul><li>Bringing expertise in digital solutions, tools, and best practices to bridge business needs and digital implementation</li><li>Ensuring delivery quality and scope of digital initiatives through regular checkpoints with Business and Delivery Teams</li><li>Monitoring initiative performance and project progress, while reviewing deliverables, supporting testing, and reporting risks</li><li>Acting as an innovation advocate by coordinating digital transformation initiatives</li><li>Staying updated on digital trends and proposing solutions for product and operations improvement</li><li>Consulting Business Teams to translate needs into digital journeys and specifications before implementation</li><li>Assessing current digital assets and collaborating with experts to improve or deliver new projects</li><li>Managing and clarifying business requests for OPAP’s digital ecosystem, while coordinating resources and contributing to the digital roadmap</li><li>Acting as a liaison between Technology, Digital, and Business Units to resolve issues and support project sign-off</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Digital Business or equivalent</li><li>MSc is relevant topic is desirable</li><li>4+ years of relevant experience are required (e.g., Gaming, Telecom, Banking, Retail)</li><li>Hands-on experience in business analysis methodologies and all phases of the software development lifecycle</li><li>Sound knowledge of the digital ecosystem, digital functions and relevant applications</li><li>Strong analytical, organizational, and adaptable thinking skills.</li><li>Excellent communication skills and customer focus</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Digital Business Partner Sr. Specialist (3696)

As a Finance Specialist, you will be responsible for managing and processing all tax-related matters, ensuring the timely and accurate settlement of tax obligations to the relevant authorities. You will play a key role in supporting compliance, tax planning, and optimization activities, contributing to the Bank’s overall financial integrity and adherence to regulatory requirements.What you will be doing&nbsp;<ul><li>Participate in tax research, analysis, and interpretation to support compliance, tax planning, and optimization initiatives, including the impact assessment of new tax laws and transfer pricing regulations</li><li>Calculate tax liabilities and support the preparation and submission of tax returns and external filings (e.g., via the IAPR e-book platform – MyData)</li><li>Manage the systemic supervision of tax activities (VAT, income tax, etc.), ensuring timely and accurate submission of reports to the relevant authorities</li><li>Prepare and file the annual income tax return, ensuring compliance with national tax regulations</li><li>Ensure the collection, reconciliation, and validation of financial data to enable timely and accurate tax payments</li><li>Prepare reports and reconciliations related to payments, accounts payable, and other tax-related transactions</li><li>Monitor developments in Greek and international tax legislation, assessing their potential impact on the Bank’s operations and compliance framework</li><li>Collaborate with internal stakeholders (Finance, Accounting, and Legal teams) to ensure consistency, accuracy, and transparency across all tax and financial reporting activities</li></ul>&nbsp;What you need to have<ul><li>A Bachelor’s degree in Accounting, Finance, Business Administration, or a related field</li><li>A Master’s degree in Accounting, Economics, or a relevant discipline (preferred)</li><li>At least four (4) years of professional experience in accounting or tax-related roles, ideally within the banking or financial sector</li><li>Solid understanding of Greek tax regulations, VAT, and corporate tax reporting processes</li><li>Strong analytical and numerical skills, with the ability to interpret financial data and ensure accuracy in reporting</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with ERP systems or accounting software (e.g., SAP, Oracle)</li><li>Excellent attention to detail, organizational abilities, and commitment to meeting deadlines</li><li>Strong communication skills in Greek and English, with a proactive and collaborative approach to problem-solving</li></ul>&nbsp;What we offerIt’s all about our people. At Alpha Bank, you will enjoy:<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>All applications will be acknowledged and treated in utmost confidence.

Finance Specialist

We are looking for a motivated and hands-on IT professional to join our team. If you are passionate about technology, eager to learn, and ready to take ownership of both support and infrastructure tasks, this role is for you.&nbsp;Main Responsibilities &amp; TasksIn this role, you will combine helpdesk support with systems administration:<ul><li>Provide 1st &amp; 2nd level support to users and stores (remote &amp; on-site)</li><li>Participate in network installation, maintenance &amp; troubleshooting (firewall, VPN, VoIP, RF Scanners)</li><li>Ensure smooth operation of internal infrastructure: laptops, desktops, servers, routers, switches, firewalls, printers, phones, internet, intranet, LANs &amp; WANs</li><li>Perform capacity planning, storage management &amp; monitor database performance</li><li>Carry out routine audits and proactive system checks</li><li>Support and maintain Microsoft Azure, Active Directory, and Office 365</li><li>Take ownership of hardware lifecycle: installation, maintenance, troubleshooting</li><li>Assist in OS management: installation, maintenance, patching &amp; troubleshooting</li><li>Set up, configure, and maintain workstations (PCs, laptops, mobile devices), peripherals, and networking hardware</li></ul>What we expect:<ul><li>University degree in Computer Science or related field</li><li>&nbsp;Self-driven, proactive attitude with ability to prioritize and deliver under pressure</li><li>Curiosity and willingness to learn and adapt to new technologies</li><li>Team spirit, with willingness to share knowledge and help others</li><li>Attention to detail and problem-solving mindset</li><li>Genuine interest in emerging technologies and IT trends</li></ul>What We Offer<ul><li>Opportunity to work on both support and infrastructure projects</li><li>Continuous learning and growth through exposure to a wide range of technologies</li><li>A stable and supportive work environment where your input matters</li><li>The chance to contribute to building strong in-house IT knowledge and capabilities</li></ul>&nbsp;

IT Systems & Support Specialist

In this role, you will assist the sales team in obtaining and retaining customers by performing administrative and clerical tasks. Your main duties will include responding to customer questions and concerns, ensuring that the sales team provides superior customer service, and supporting all after-sales service.Role responsibilities<ul><li>Compile&nbsp;daily lists of leads and delegating them to sales team associates</li><li>Handle&nbsp;all administrative duties for the CDU team, including communicating directly with customers, responding to inquiries and resolving&nbsp;any issues that arise</li><li>Provide&nbsp;assistance to management team members and executives as needed</li><li>Perform&nbsp;data entry duties in regards to metrics, portfolio figures, customer support and other key data</li><li>Execute and process&nbsp;policy amendments in a timely manner and inform clients upon completion</li><li>Remind via calls clients for their renewals of cancelations</li><li>Εxpedite urgent requests and contact clients accordingly</li><li>Ensure that our sales team is able to function effectively and meet the company’s sales objectives</li></ul>Knowledge, Skills &amp; Experience<ul><li>Degree in&nbsp;Business Administration, or a related field</li><li>2-5&nbsp;years work experience</li><li>Excellent interpersonal skills and ability to work effectively within a team.</li><li>Ability to complete tasks and make decisions independently.</li><li>Proficiency in computer use, including basic spreadsheet and word processing software.</li><li>Strong time management and organizational skills to handle multiple projects efficiently.</li><li>Exceptional customer service skills with a professional approach, especially in person and over the phone when interacting with insurance relationship managers and customers.</li><li>Clear communication skills with the ability to explain concepts in simple terms to help customers understand and resolve issues.</li><li>Problem-solving skills with the ability to apply critical and creative thinking to identify and resolve issues with policies.</li></ul>What we offerWhat we offer&nbsp;In Eurolife FFH we believe in the power of people becoming the best version of themselves. We want our employees to feel valued, heard, respected and included in an environment where they are having fun, they find meaning in work and deep sense of purpose.&nbsp;As a member of our team:<ul><li>You will have the opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>You will be working in an environment based on fairness, transparency and recognition&nbsp;</li><li>A competitive compensation package relevant to qualifications</li><li>You will develop abilities and skills that will help your personal and professional growth</li><li>Take advantage of Learning and Development opportunities that will develop a deeper insight and stronger capabilities</li></ul>

Sales Customer Support Specialist

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

As a Digital Reporting and Support Specialist you will be responsible for providing reporting, and administrative tasks to facilitate efficient project management.What you will be doing&nbsp;• &nbsp; &nbsp; Collect and analyze data related to digital projects, identifying trends, performance metrics, and key insights. • &nbsp; &nbsp; Prepare reports and dashboards to provide valuable project insights. • &nbsp; &nbsp; Generate regular project status reports and key performance indicator (KPI) reports for internal stakeholders and management. • &nbsp; &nbsp; Assist in maintaining project documentation, including project plans, meeting minutes, and project-related communications. Ensures that project records are organized and readily accessible. • &nbsp; &nbsp; Contribute to Project Management of important/strategic projects across the G&amp;I Business Unit and between G&amp;I and other units of the Bank • &nbsp; &nbsp; Assist in managing and coordinating critical aspects pertaining to audit and operational risk • &nbsp; &nbsp; Assist in gathering data and preparing reports for the regulatory and supervisory authorities.&nbsp; What you need to have&nbsp;• &nbsp; &nbsp; A Bachelor’s degree in Business Administration, or relevant fields of study • &nbsp; &nbsp; Previous work experience in financial services/banking will be considered a strong plus. • &nbsp; &nbsp; At least three (3) years experience of working experience in reporting • &nbsp; &nbsp; Excellent communication skills • &nbsp; &nbsp; Critical thinking ​and attention to detailP • &nbsp; &nbsp; Proficient use of the MS Office suite (especially Excel, PowerPoint) and of MS Project.E • &nbsp; &nbsp; Excellent command of the English language (both written and spoken).&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Digital Reporting and Support Specialist

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>MORE (Motor Oil Renewable Energy)&nbsp;is a subsidiary company of the&nbsp;Motor Oil Group&nbsp;and is dynamically active in the field of clean energy production &amp; management. MORE’s vision is, through the innovative development of its units and services, to produce more clean energy, and create more alternatives for a sustainable future for all. Having as guarantee the credibility and confidence inspired by the Motor Oil Group’s name, as well as the stability and financial health, MORE dares and invests, looking to the future. We strive to develop our people to their highest potential, through continuous learning and assignment of challenging projects.At&nbsp;Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently we are searching to hire a Technical Support Engineer who will be the primary technical liaison for customers interconnecting their renewable energy assets to our Virtual Power Plant (VPP) platform. Provide expert technical assistance, troubleshoot connection issues, and ensure smooth integration between customer systems and our aggregator platform, enabling reliable and optimized renewable energy aggregation. This role will also support our internal operations and maintenance teams by providing technical guidance and problem-solving expertise related to VPP connectivity and system performance.<h2>During your day you will:</h2><ul><li>Provide timely and effective technical support to customers regarding their interconnection to the VPP platform.</li><li>Assist customers with onboarding, configuration, and integration of their renewable energy assets (solar, wind, storage, etc.) into the RES aggregator platform.</li><li>Diagnose and resolve technical issues related to communication protocols, data exchange, telemetry, and control commands between customer equipment and the VPP.</li><li>Collaborate with internal teams (engineering, operations, IT) to escalate and resolve complex technical problems.</li><li>Provide technical support and troubleshooting assistance to the internal operations and maintenance (O&amp;M) teams regarding VPP interconnection, communication issues, and system diagnostics.</li><li>Support O&amp;M teams in analyzing system performance data, resolving operational incidents, and optimizing connectivity to ensure platform reliability.</li><li>Develop and maintain documentation including troubleshooting guides, FAQs, and onboarding procedures for customers and internal teams.</li><li>Monitor system performance and alert customers and internal teams proactively on potential issues impacting their interconnection.</li><li>Support training sessions and webinars to educate customers and internal teams on platform capabilities and best practices.</li><li>Continuously update technical knowledge related to VPP technologies, communication standards, and renewable energy systems.</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in electrical engineering, Renewable Energy, Computer Science, or a related technical field (or equivalent experience)</li><li>Master Degree in related fields will be considered an asset</li><li>2 years of experience in technical support or engineering roles within the energy, utilities, or renewable energy sectors preferred</li><li>Experience with SCADA, energy management systems (EMS), or DERMS platforms.</li><li>Knowledge of cloud platforms and IoT architecture will be considered a plus.</li><li>Familiarity with cybersecurity best practices in energy systems connectivity.</li><li>Fluency in English (verbal and written)</li><li>Proficient in all MS Office software especially Word, Excel, Power Point</li><li>Accountability and Reliability&nbsp;</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Network Maintenance Specialist (M9)

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>OFC, a joint venture between Motor Oil (Hellas) Corinth Refineries S.A., AVIN OIL S.A., Skytanking NV, and Hansaconsult GmbH, is considered one of the high-standard aviation fuel supply facilities in Europe.<h2>Starting with the role:</h2>Currently, we are searching to hire a Quantity Surveying Specialist, to join our team at&nbsp;OFC TECHNICAL S.A.,to be responsible for managing labor declarations, budget estimates, and subcontractor agreements to ensure legal and financial project compliance.<h2>During your day you will:</h2><ul><li>Manage Social Security (APD) declarations for in-house staff and subcontractors</li><li>Oversee preparation of project labor budgets (AMOE)</li><li>Support the Subcontracts Administrator in drafting and updating subcontractor agreements</li><li>Ensure legal compliance in employment documentation and payments</li><li>Participate in subcontractor certification and verification processes</li><li>Prepare letters and legal documents related to labor contracts</li><li>Support accounting and legal audits with required labor documentation</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor's degree in Civil Engineering, Construction Engineering, Finance or a related field</li><li>3-5 years of experience in similar positions and industries</li><li>Familiarity with construction contracts and relevant financial regulations</li><li>Strong numerical and analytical skills for accurate cost forecasting</li><li>Effective communication and negotiation skills with suppliers and contractors</li><li>Certification or coursework in cost management or contract administration</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Quantity Surveying Specialist

Your TasksAs a Cyber Security Specialist (m/f/d) you are an important part of our Offensive Security Team. You will be responsible to conduct targeted security analyses, penetration tests or red team engagements (adversary simulations) and attack our customers' systems and networks. The following activities are within your area of responsibilities:<ul><li>Understanding of current cyber threats and the ability to identify and exploit vulnerabilities.</li><li>Gaining knowledge of attack techniques (TTPs) from advanced threat actors and implementing the latest attack methods, as well as automating test cases.</li><li>Presenting technically complex attacks and vulnerabilities in a comprehensible way and providing our customers with solutions to protect against cyber-attacks.</li><li>Actively shaping the development and evolution of the DTS Red team, continuously sharing knowledge with your colleagues to improve the quality of our services.</li><li>Researching topics and working on the latest concepts such as evasion techniques, malware execution or lateral movement for successful Red and Purple team assignments.</li></ul>Your Profile<ul><li>Experience with Penetration Testing, Red Team Assessments or similar Offensive Security related work.</li><li>Good knowledge on networks, applications, Active Directory and operating systems (Microsoft and/or Linux).</li><li>Keen interest in Offensive Security tools and control frameworks.</li><li>Creative, good analytical skills and an attacker-like mindset.</li><li>Familiarity with the basics of a programming/scripting language.</li><li>Excellent communication skills with an ability to explain complex security issues to technical and non-technical audiences.</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>

Cyber Security Specialist – Offensive Security / Red Teaming (m/f/d) - Athens

As a&nbsp;Capital Instruments and Securitizations Specialist, you will be part of the Capital Instruments and Securitizations Business Area, responsible for the structuring, monitoring, and management of securitization transactions (both synthetic and traditional), covered bond programs, and the liquidity mechanism of the European Central Bank (ECB). You will also support capital issuance processes and assess third-party securitization transactions, preparing proposals for the Bank’s Committees regarding potential investments as a Noteholder.What you will be doing<ul><li>Coordinate new structured finance transactions and participate in the structuring process of covered bonds and securitization transactions</li><li>Analyze existing loan portfolios for potential inclusion in new covered bond and securitization transactions</li><li>Monitor, support, and prepare reporting on existing covered bond and securitization transactions</li><li>Support and coordinate activities related to the pledging of loans within the scope of ECB financing programs</li><li>Participate in the issuance of regulatory capital in line with the Bank’s annual capital plan</li><li>Monitor developments in the regulatory framework, EBA guidelines, and rating agency methodologies</li><li>Communicate effectively with external stakeholders, including potential investors, financial and legal advisors, and rating agencies</li><li>Prepare supervisory and internal reporting to support decision-making</li><li>Assess third-party securitization transactions and prepare memos and proposals for the Bank’s Committees regarding potential investments as a Noteholder</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Business, Accounting, Finance, Economics, Mathematics, IT, or a related field</li><li>A Master’s degree in one of the above disciplines or professional qualifications such as CFA, CRM, or ACCA (preferred)</li><li>A minimum of two (2) years of experience and up to seven (7) years of experience in banking or the financial sector</li><li>Proficiency in MS Office (Word, Excel, Access, PowerPoint) and familiarity with Bloomberg; knowledge of SQL and/or VBA will be considered an asset</li><li>Excellent written and verbal communication skills in both Greek and English</li><li>Strong analytical thinking and attention to detail</li><li>Proactive, team-oriented mindset with strong collaboration skills</li><li>Solid project management and organizational abilities</li></ul>What we offerIt’s all about our people. At Alpha Bank, you will enjoy:<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>All applications will be acknowledged and treated in utmost confidence.

Capital Instruments and Securitisations Specialist

Examine transactional data and detail transaction analysis against cut-off thresholds to identify unusual activity.Timely identify key risks, exceptions, errors and anomalies and detect outliers in processes and transactions that may be taking on increased risk or experiencing atypical rates of change, and examine, analyze and evaluate trends and patterns in exceptions, errors, anomalies, and outliers within a single financial process, as compared with its own past performance, against other processes/systems operating within the organization or via benchmarking.Evaluate internal controls in processes and procedures, and highlight areas where controls are not performing adequately and detect emerging areas of risk and control weaknesses.Deploy a continuous controls monitoring approach, aiming to reduce incidences of error, enhance operational efficiency and automate manual testing procedures, and automate data feeds to reduce validation time and increase the frequency of analysis.Develop a robust data validation capability and criteria to ensure integrity, quality, accuracy and completeness, and acquire data for routine use by establishing access to data sources, cleansing and validating the data.Extract data and combine from a variety of systems across the organization, relate it for further cross-platform analysis, remove unreliable transactions, and prepare the data in a standard audit format.What will you bring?University degree in Business, Finance, Auditing, Data or Computer Science, Statistics, Mathematics, or a related field. A Master’s degree will be considered a plus; Professional Certifications (ex. CIA, ACCA, CIMA) will be considered an asset; Fluency in English, both spoken and written, at a professional corporate level; Fluency in Greek Language will be considered a plus.3-5 years of experience in data or statistical analysis, within an internal controls or internal audit environment; Experience in a multinational business environment will be considered an asset; Experience in the Hospitality sector will be considered an asset.Excellent problem-solving and analytical skills; Ability to process complex and multiple sources data; A collaborative mindset and the ability to work with multidisciplinary teams.Excellent knowledge of MS Office, particularly Excel; Experience with ERP systems and process automation tools will be considered an asset.Experience on continuous controls monitoring and data mining (processing large datasets using digital tools such as ACL, Python, Power BI, Excel/Power Query or similar tools); Familiarity with AI tools and other digital tools will be considered an asset.Knowledge of Internal Controls standards and procedures (for example COSO Internal Controls Framework, COSO Enterprise Risk Management Framework, SOX internal controls framework) will be considered an asset.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Internal Control Specialist Athens

As a Cyber Risk and Compliance TPRM (Third Party Risk Management) Specialist will be placed in the Cybersecurity and Information Security Business Area and you will be responsible for&nbsp; assisting the oversight and evaluation of risks associated with third-party vendors or service providers. You will work closely with Senior team members of the Cyber Risk and Compliance Domain, ensuring that external relationships adhere to regulatory requirements and organizational standards for risk, compliance, security, and resilience. &nbsp;What you will be doing • &nbsp; &nbsp;Assist in the delivery of Cyber Risk and Compliance Services (Policy and Controls, Risk Management, Compliance, Reputation Management, Training and Awareness etc). • &nbsp; &nbsp;Assist in the 3rd party Cyber Security Risk Management Service, including: -risk assessments for new and existing 3rd party vendors, evaluating their security posture and potential impact on the Bank. -collect, review, and analyze vendor’s documentation (certifications, reports, vulnerability assessments, penetration tests etc). -identify, track, and escalate potential risk issues for remediation to ensure proper mitigation strategies are in place. -support the onboarding process for new vendors, ensuring due diligence and compliance with Bank standards, policies and risk appetite. -collaborate with vendors to ensure they understand and meet the Bank’s risk management expectations. -monitoring processes for 3rd party vendors, evaluating performance and risk exposure. -reporting on vendor risk profiles and status, providing regular updates to management. compliance with relevant regulatory requirements and industry standards, such as ISO 27001, GDPR, DORA and PCI-DSS. -periodic audits, reviews and validation of the 3rd party vendors’ security controls to ensure their compliance with security policies, standards and regulatory requirements. -guidance and support to business areas on third-party risk management best practices. • &nbsp; &nbsp;Stay up-to-date with the latest cybersecurity threats, vulnerabilities, risks, regulatory changes that may affect Cyber Risk and Compliance Domain services. • &nbsp; &nbsp;Collaborate with internal Business Areas and teams, including IT, DPO, Legal, Procurement, and Compliance, to coordinate third-party risk assessments and controls.&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;A Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, Risk Management or in related field • &nbsp; &nbsp;Familiarity with risk management frameworks, vendor assessments and regulatory requirements and frameworks (e.g., NIST, ISO 27001, DORA). • &nbsp; &nbsp;Basic understanding of risk management and assessment tools, experience with GRC (Governance, Risk and Compliance) software will be considered a plus • &nbsp; &nbsp;Manage concurrent activities with tight deadlines • &nbsp; &nbsp;Ability to learn and operate a variety to technology tools and platform • &nbsp; &nbsp;Knowledge of Cyber Risk Management and Cybersecurity Governance • &nbsp; &nbsp;Knowledge of Cloud security and 3rd party cloud service providers will be considered as a plus. &nbsp;What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp; • &nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. • &nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. • &nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. • &nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. • &nbsp; &nbsp;Flexible working options. • &nbsp; &nbsp;A competitive salary and benefits. &nbsp; All applications will be acknowledged and treated in utmost confidence.

Cyber Risk and Compliance Specialist

Reporting to the Digital Marketing Leader you are responsible to:&nbsp;<ul><li>Support the implementation and day-to-day follow-up of the performance marketing plan across Meta, Google and other relevant platforms</li><li>Assist in the execution and optimization of paid social media campaigns</li><li>Support the execution of digital marketing campaigns in line with the commercial calendar and other business needs</li><li>Help drive traffic, engagement, and conversion through targeted digital campaigns</li><li>Encourage consumers to access products and services and encourage upselling and repeat service through specific campaigns</li><li>Monitor campaign performance, budgets, and pacing, and contribute to performance reporting</li><li>Support various Marketing Projects</li></ul>&nbsp;What You Bring<ul><li>Bachelor’s degree in Marketing, Digital marketing, Communication or a related field-&nbsp;a Master’s degree in marketing or business administration will be considered an asset</li><li>2–3 years of professional experience, preferably in digital marketing and web performance</li><li>Excellent command of Microsoft Office</li><li>Excellent knowledge of the English language</li><li>Strong communication skills, both written and verbal</li><li>Strong analytical and synthesis abilities</li><li>High level of digital literacy</li><li>Familiarity with digital tools and budgeting processes</li></ul>What We OfferAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.💰 Competitive Compensation: Attractive salary &amp; benefits package. 🩺 Health &amp; Well-being: Comprehensive group life &amp; medical insurance. 💻Employee Development: 40+ hours of annual training for continuous learning &amp; development. 🚀 Career Growth: 8/10 positions are filled from within, reflecting our commitment to internal talent. 🛍️ Special Discounts: Discounts on IKEA products &amp; other Fourlis Group brands.🍽️ Employee Restaurant: Μeals at our employee restaurant with exclusive prices. 🚗 Transportation Support: Transportation cards or toll coverage. 🌍 Inclusive Environment: A welcoming, international &amp; diverse team.&nbsp;The People We Are Looking For<ul><li>Lead by example, always striving to find new and better ways to move forward.</li><li>Empower others by taking ownership, making decisions, and following through with accountability.</li><li>Embrace a hands-on, customer-focused approach, committed to delivering excellent service.</li><li>Have the courage to challenge existing solutions and think creatively.</li><li>Be passionate about life at home and the retail industry.</li></ul>Let’s Make a Difference Together!Join us today and be part of the global IKEA family! Submit your resume and start your journey with us.

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