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We’re looking for a Product Manager to lead the evolution of our mobile sportsbook experience. You’ll own the native apps roadmap (iOS and Android), ensuring our customers enjoy a seamless, high-performance experience that aligns with our web platform and overall product strategy. Working closely with engineering, design, and product teams, you’ll balance innovation with execution to deliver measurable impact.&nbsp;A taster of what you will be involved with:&nbsp;<ul><li>Define and own the native apps roadmap to deliver continuous improvements in user experience, stability, and performance.</li><li>Align native app strategy with the broader product ecosystem, ensuring consistent customer journeys across web and app.</li><li>Collaborate cross-functionally with UX, engineering, product teams to deliver high-quality releases.</li><li>Leverage analytics and customer insights to identify opportunities for feature enhancements and conversion optimization.</li><li>Champion the mobile-first mindset, staying ahead of trends in native app technology and sports betting user behavior.</li><li>Represent the customer voice in roadmap planning and backlog prioritization.</li></ul>&nbsp;What we are looking for<ul><li>5+ years of product management experience, ideally in sports betting, iGaming, or a high-traffic consumer app environment.</li><li>Good understanding of native app ecosystems (App Store, Google Play) and mobile development lifecycles.</li><li>Proven success in driving product roadmaps and coordinating across cross-functional teams.</li><li>Data-driven mindset with strong analytical and decision-making skills.</li><li>Excellent communication, stakeholder management, and presentation skills.</li><li>Experience working with teams in multiple locations</li></ul>&nbsp;What we offerMonthly Allowance for Lunch Private &amp; Life Plan Insurance for you and your family Team Building Budget Annual Wellness Allowance Corporate Travel Insurance Events and initiatives both Local (Quarterly Meetings) and Global Professional Development Programs &amp; Internal Career Opportunities Milestone Birthday

Product Manager – Sportsbook Native App

There is currently a job opening for “Business Lounge Customer Services Agent”&nbsp;in Athens International Airport. First impressions count, so a friendly, courteous, and efficient person is what we are looking for to meet and greet our customers. If you have a passion for making people feel welcome and take pride in providing outstanding customer experience, this role is for you.&nbsp;What you will do:<ul><li>Welcome customers upon entrance and confirm their eligibility for access</li><li>Guide customers through the product and services offered in the Lounge as well as the available areas and the seats availability</li><li>Act as the point of reference for customers who need assistance or information about their journey or travel arrangements</li><li>Demonstrate extensive knowledge of the premises and the airport to make the most suitable recommendations and/or provide precise answers to customers concerning their journey</li><li>Understand customer’s needs and provide them with personalized solutions</li><li>Demonstrate excellent knowledge of our products offering and our Loyalty scheme</li><li>Upsell additional services, when appropriate</li><li>Respond to clients’ complaints in a timely and professional manner finding the appropriate solution</li><li>Liaise with our housekeeping staff to ensure all areas are clean, tidy, and fully furnished to accommodate customers’ needs</li><li>Liaise with our catering suppliers to ensure customer satisfaction from the buffet and offerings</li></ul>&nbsp;You fit, if you cover the following&nbsp;requirements:<ul><li>Bachelor’s degree</li><li>Proven experience in customer service will be considered an asset</li><li>Fluency in oral and written Greek and English</li><li>Flexible to work on shifts&nbsp;</li></ul>&nbsp;And you have&nbsp;competence&nbsp;in:<ul><li>Communicating effectively in a structured manner</li><li>Multitasking and time-management</li><li>Resolving issues with a customer-focused orientation</li><li>Teamwork and collaboration</li><li>Thinking in a proactive way</li><li>Following company’s rules and procedures, demonstrating commitment</li><li>Flexibility and adaptability</li></ul>&nbsp;If you pursue your career journey with AEGEAN, on top of a challenging job, we offer:<ul><li>A working environment where you feel valued and appreciated</li><li>Excellent career and development opportunities within the organization</li><li>Flight tickets</li><li>Private health insurance scheme</li></ul>&nbsp;If this looks like an interesting opportunity for you,send us your application now!

Business Lounge Customer Services Agent (based in Athens)

Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts. As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.We also welcome applications from other countries in the South region; Albania, Azerbaijan, Cyprus, Georgia, Malta, Kazakhstan and Uzbekistan!Essential Duties and ResponsibilitiesTeam Leadership and Management:<ul><li>Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.</li><li>Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.</li><li>Scheduling of part-time team members in our internal scheduling tool.</li></ul>Strategic Content Management:<ul><li>Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.</li><li>Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.</li><li>Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.</li><li>Identify and implement improvement needs for our internal knowledge base</li></ul>Project Implementation and Rollout:<ul><li>Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.</li><li>Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.</li><li>Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.</li></ul>Stakeholder Collaboration:<ul><li>Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.</li><li>Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.</li></ul>Skills and Competencies<ul><li>Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.</li><li>Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.</li><li>Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.</li><li>Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.</li><li>Analytical &amp; Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.</li><li>Ownership &amp; Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.</li><li>Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.</li></ul>

Regional Content Manager

Είσαι έτοιμος/η να ηγηθείς μιας ομάδας και να παρακινήσεις τα μέλη αυτής;Είσαι ανταγωνιστικός/η, θέλεις να έχεις την ομάδα με τα καλύτερα αποτελέσματα και το καλύτερο επίπεδο εξυπηρέτησης;Τότε μπορεί να είσαι ο/η Customer Service Team Leader που αναζητούμε! 🙋ΤΙ ΣΟΥ ΠΡΟΣΦΕΡΟΥΜΕΘα έχεις την ευκαιρία να γίνεις μέλος μιας πολυεθνικής εταιρίας που θέλει να είναι η πρώτη επιλογή των υποψηφίων. Η εξέλιξή σου είναι πολύ σημαντική για εμάς και θα σε στηρίξουμε για να τα καταφέρεις. Επίσης, ως JYSK ambassador, θα έχεις:<ul><li>Ανταγωνιστικό μισθό και ετήσιο bonus που μπορεί να φτάσει το ποσό των δύο μικτών μηνιαίων μισθών.</li><li>Ιδιωτικό πρόγραμμα ασφάλισης.</li><li>Έκπτωση 20% στα προϊόντα JYSK.</li><li>Ένα όμορφο περιβάλλον εργασίας και διασκεδαστικές δραστηριότητες, όπως το&nbsp;ετήσιο πάρτι της εταιρίας.</li></ul>ΠΩΣ ΘΑ ΕΙΝΑΙ Η ΚΑΘΗΜΕΡΙΝΟΤΗΤΑ ΣΟΥ ΣΤΟ ΤΜΗΜΑ ΕΞΥΠΗΡΕΤΗΣΗΣ ΠΕΛΑΤΩΝΩς Customer Service Team Leader, θα αναφέρεσαι στον Customer Service Manager και θα συνεισφέρεις σημαντικά στην καθημερινή λειτουργία του τμήματος και στην ανάπτυξη της ομάδας σου.<ul><li>Καθοδηγείς καθημερινά την ομάδα, αναθέτεις εργασίες και βάζεις προτεραιότητες</li><li>Εκπαιδεύεις, παρακινείς, δίνεις feedback και αναπτύσσεις τα μέλη της ομάδας σου</li><li>Προγραμματίζεις τακτικές συναντήσεις ώστε να κρατάς την ομάδα σου ενήμερη</li><li>Είσαι υπεύθυνος/η βάρδιας, εξασφαλίζεις την ετοιμότητα του τμήματος εξυπηρέτησης πελατών κατά την απουσία του Customer Service Manager</li><li>Παρακολουθείς τακτικά τα KPIs και καθοδηγείς την ομάδα ώστε να εξασφαλίσεις την επίτευξή τους</li><li>Συμμετέχεις ενεργά στην πρόσληψη νέων μελών της ομάδας</li><li>Είσαι σε θέση να προσφέρεις την καλύτερη εξυπηρέτηση προς τους πελάτες μέσα από όλα τα διαθέσιμα κανάλια επικοινωνίας (e-mails, social media, chat κλπ.) όταν αυτό χρειαστεί</li><li>Επικοινωνείς και συνεργάζεσαι αποτελεσματικά τόσο με τα καταστήματά μας όσο και με άλλα τμήματα της εταιρείας, στην Ελλάδα και στο εξωτερικό</li><li>Διασφαλίζεις την τήρηση των εσωτερικών διαδικασιών και συνεισφέρεις στη βελτίωσή τους, προτείνοντας λύσεις σε πιθανά ζητήματα και κάνοντας προτάσεις για τη βελτίωση των παρεχόμενων υπηρεσιών προς τους πελάτες</li></ul>ΠροσόνταΤΙ ΘΑ ΠΡΕΠΕΙ ΝΑ ΔΙΑΘΕΤΕΙΣ<ul><li>Έχεις εμπειρία σε ανάλογη θέση για&nbsp;τουλάχιστον 1-2 χρόνια</li><li>Διαθέτεις πολύ καλές επικοινωνιακές δεξιότητες τόσο σε προφορικό όσο και σε γραπτό επίπεδο, έχεις πελατοκεντρική αντίληψη αλλά και θετικό τρόπο προσέγγισης των καθημερινών εργασιών και αντιμετώπισης των πιθανών προκλήσεων</li><li>Σου αρέσει να παίρνεις αποφάσεις και δεν φοβάσαι να δεσμευτείς για την πορεία και τα αποτελέσματα της ομάδας</li><li>Εμπνέεις τους συναδέλφους σου, είσαι επικοινωνιακός/η και διασφαλίζεις την ύπαρξη ενός ευχάριστου κλίματος εργασίας</li><li>Σου αρέσουν οι προκλήσεις και η επίτευξη στόχων</li><li>Δεν απογοητεύεσαι, βλέπεις τυχόν εμπόδια ως ευκαιρίες</li><li>Χειρίζεσαι σε πολύ καλό επίπεδο την αγγλική γλώσσα, τόσο στον προφορικό όσο και στον γραπτό λόγο</li></ul>ΠΙΣΤΕΥΕΙΣ ΟΤΙ ΕΙΝΑΙ ΑΥΤΗ Η ΕΥΚΑΙΡΙΑ ΣΟΥ; Κάνε σήμερα την αίτησή σου!

Customer Service Team Leader 

Intellectica is recruiting an experienced and purpose-driven Business Development Specialist on behalf of its client, a leading non-profit organization committed to creating equal opportunities through knowledge, employment, and personal development. With a 30-year presence in the Greek market, the organization places people at the heart of its services, offering inclusive upskilling, reskilling, and community-focused programs that empower individuals to realize their full potential. Based in Athens, Greece, the successful candidate will report directly to the Community &amp; Development Manager and will drive strategic partnerships, corporate collaborations and initiatives that align with the organization’s mission and long-term goals.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Identify, approach, and develop new corporate partnerships through proactive outreach, networking, and market research</li><li>Manage the full business development cycle, including lead generation, discovery calls, pitching, and closing strategic collaborations</li><li>Design and present customized proposals that align the organization’s social impact objectives with corporate ESG goals</li><li>Maintain and grow relationships with existing partners, ensuring high retention and identifying opportunities for expanded engagement</li><li>Utilize CRM systems to track interactions, manage pipelines, and ensure accurate reporting on partnership activities</li><li>Prepare professional presentations and communication materials for C-level executives</li><li>Monitor and report on KPIs, tracking success metrics for corporate engagement and social impact</li><li>Collaborate cross-functionally with Marketing and Operations teams to create sales enablement materials and ensure smooth delivery of partnership agreements</li><li>Any other task that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:&nbsp;<ul><li>Bachelor’s degree in Business or a related field</li><li>3–5 years of proven experience in B2B sales and business development, ideally with exposure to CSR, corporate giving, or fundraising as a plus</li><li>Experience in NGOs, tech startups, research institutions, or consultancy firms is a plus</li><li>Proficiency in Microsoft Office, as well as familiarity with CRM systems (e.g. Salesforce, HubSpot, Zoho) and digital tools</li><li>Fluent in Greek and proficient in English, both written and spoken</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Excellent communication and presentation skills, with the ability to translate social impact into business value</li><li>Results-driven with a proactive, can-do approach</li><li>Strong commercial acumen</li><li>Emotionally intelligent and adaptable in diverse environments</li><li>Able to represent the organization professionally in external settings</li></ul>

Business Development Specialist

We have one common vision at&nbsp;IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.<ul><li>We all choose to work at&nbsp;IKEA&nbsp;because we share the unique company culture and values.</li><li>We are passionate about our business and strive for high performance.</li><li>We have fun at work and a human approach while performing.&nbsp;</li></ul>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;For our&nbsp;Athens Centre&nbsp;Store, we are looking for:&nbsp; &nbsp; &nbsp;&nbsp; Customer Service &amp; Exchanges and Returns Team Leader&nbsp;Reporting to the Customer Relations Manager, the suitable candidate will be responsible and accountable for:<ul><li>Ensuring the implementation of all company policies and routines that apply in your areas of responsibility</li><li>Ensuring that all (company and legal) safety and security guidelines are followed in your areas of responsibility</li><li>Securing the smooth operation of all of the departments in your area of responsibility according to HM procedures</li><li>Implementing the actions agreed in order to improve the ICSS, Brand capital and employee satisfaction indices</li><li>Ensuring that the external services partners (Transportation and Assembly) performance comply with the agreed objectives</li><li>Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility</li><li>Selecting, developing and maintaining a motivated team capable of producing the agreed objectives</li><li>Monitor and improve the shopping experience for the customer all around the store by compiling, tracking and working with customer comments</li></ul>&nbsp;Qualifications and Competences Required:<ul><li>University Degree</li><li>Very strong Customer Focus</li><li>Good people management skills</li><li>Achievement drive, initiative taking and problem solving skills</li><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li><li>Ability to work under pressure and strict deadlines</li><li>Good knowledge of English</li><li>Good knowledge of MS Office and Navision</li></ul>&nbsp;Qualifications and Competences Preferred:<ul><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li></ul>&nbsp;What we offerAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.<ul><li>💰&nbsp;Competitive Compensation: Attractive salary &amp; benefits package.</li><li>🩺&nbsp;Health &amp; Well-being:&nbsp;Comprehensive group life &amp; medical insurance.</li><li>💻Employee Development:&nbsp;40+ hours of annual training for continuous learning &amp; development.</li><li>🚀&nbsp;Career Growth:&nbsp;8/10 positions are filled from within, reflecting our commitment to internal talent.</li><li>🛍️&nbsp;Special Discounts:&nbsp;Discounts on IKEA products &amp; other Fourlis Group brands.</li><li>🚗&nbsp;Transportation Support: Transportation cards or toll coverage.&nbsp;</li><li>🌍&nbsp;Inclusive Environment:&nbsp;A welcoming, international &amp; diverse team.</li></ul>&nbsp;Are you the one? Get in touch with us, by submitting your complete resumeAll applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.

Customer Service Team Leader

We are currently looking for a Senior Mechanical Proposals Engineer&nbsp;to join our Proposals team for our M Power Projects Division within our Paiania offices.&nbsp;Your role will encompass:<ul><li>Lead the analysis of complex customer requirements, providing strategic input to the Proposal Manager and aligning proposed solutions with client expectations and project objectives.&nbsp;</li><li>Ensure timely and successful proposal submissions in line the established targets.&nbsp;</li><li>Oversee the development of engineering designs and technical studies required to support the proposal, ensuring technical robustness and compliance with client and regulatory standards as well identify dependencies, and risks associated with the proposed mechanical engineering solutions, and suggest risk mitigation strategies.</li><li>Develop a deep understanding of the technical scope of tenders and of the proposed products . Coordinate and lead collaboration across internal departments (engineering, construction, procurement, etc.), subcontractors, and external consultants, to ensure that all tender requirements are addressed and aligned.</li><li>Represent the technical scope&nbsp;during negotiations with customers and technology partners; take full responsibility of preparing, presenting, and defending complex mechanical proposals, engineering methodologies, and project schedules.&nbsp;&nbsp;</li></ul>&nbsp;What you bring to the role:<ul><li>University degree in Mechanical Engineering.</li><li>Proven experience in a similar senior-level role, with active involvement in proposal development, tendering processes, sales engineering, or the execution of large-scale Energy projects.</li><li>In-depth knowledge of mechanical engineering principles and their application in complex Energy sector projects.</li><li>Demonstrated ability to work effectively within multicultural, cross-functional project teams across various geographies and time zones.</li><li>Fluency in English is essential; proficiency in French or German will be considered a strong advantage.</li><li>Excellent organizational, prioritization, and time management skills, with the ability to manage multiple high-stakes deliverables simultaneously.</li><li>Strong interpersonal and communication skills, with the confidence to interact with both internal stakeholders and external clients/partners at all levels.</li><li>Willingness and flexibility to travel regularly to customer and project locations, both in Greece and internationally.</li></ul>&nbsp;Your Benefits:<ul><li>Competitive remuneration package&nbsp;</li><li>Ticket Restaurant Card&nbsp;</li><li>Group Health Insurance Plan&nbsp;</li><li>Preferential household electricity plan&nbsp;&nbsp;</li><li>Pension Plan&nbsp;&nbsp;&nbsp;</li></ul>&nbsp;Share the same Value Based Behaviors:&nbsp;&nbsp;<ul><li>People &amp; Personal growth&nbsp;&nbsp;</li><li>Results orientation &amp; Safety excellence&nbsp;&nbsp;</li><li>Collaboration &amp; Trust&nbsp;&nbsp;</li><li>Empathy &amp; Effective communication&nbsp;&nbsp;</li><li>Flexibility &amp; Adaptability&nbsp;</li></ul>

Senior Mechanical Proposals Engineer

In this role you will execute service work with low to medium complexity in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point of contact while delivering quality and satisfying customer service.Reporting to the Service Manager, you will be responsible for providing routine maintenance and on-site or remote technical support.&nbsp;The position involves travelling within Greece &amp; occasionally international travel, as you will have the opportunity to provide hands-on assistance at customer sites.You will mainly be accountable for:<ul><li>Performing service tasks such as installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)</li><li>Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines</li><li>Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions</li><li>Coordinating and executing specialist projects through planning, meeting milestones and regular reviews</li><li>Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future</li><li>Identifying opportunities to develop new service applications, equipment and methods &nbsp;</li></ul>Qualifications for the role:<ul><li>Electrical Engineering educational background (with License to practice)</li><li>Ideally, 2-5 years of experience in relative industry</li><li>Hands-on experience in servicing, maintenance, commissioning and repairing of frequency drives, UPS, solar inverters will be an asset</li><li>Sound knowledge of MS Office &amp; Outlook. Knowledge of SAP &amp; Salesforce, will be a plus</li><li>Driver’s license. Ability to travel to domestic and international sites</li><li>Very good knowledge of Greek &amp; English language&nbsp;</li><li>A collaborative, solution-focused approach and strong communication skills</li></ul>We also offer our employees the following benefits:<ul><li>Receive attractive remuneration based on your experience and skills</li><li>Additional financial benefits, such as annual bonus and internal share purchase program.&nbsp;</li><li>Private medical plan (including offers for family members)</li><li>Private Pension Plan</li><li>Seize individual development and training opportunities, from job specific to soft skills</li></ul>

Field Service Engineer (Motion)

Intellectica is recruiting a Commissioning Engineer on behalf of its client, a well‑established industrial organization with a strong international presence in the design and manufacturing of high‑specification pumping systems for infrastructure, energy, and industrial applications. The company operates in a demanding, project‑driven manufacturing environment, delivering tailor‑made mechanical solutions for large‑scale projects worldwide, while consistently investing in engineering excellence, quality, and continuous improvement. Based in Kryoneri, Greece and reporting directly to the Technical / Installations Manager, the successful candidate will play a key role in ensuring that all systems are delivered and operated in full compliance with approved technical specifications, project requirements, and the company’s standards for quality, safety and performance.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Overseeing the on‑site installation, commissioning and start‑up of pumping systems at customer facilities, ensuring compliance with technical specifications, project requirements and applicable standards</li><li>Acting as the main technical interface on site, coordinating with internal engineering teams, production, contractors and customer representatives throughout project execution</li><li>Executing day‑to‑day commissioning activities, including pre‑commissioning checks, functional testing, system alignment and performance verification</li><li>Identifying, analyzing and resolving technical issues during installation and operation, providing hands‑on troubleshooting and corrective actions where required</li><li>Supporting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT), contributing to smooth system validation and customer sign‑off</li><li>Ensuring that all systems are fully operational, safe and optimized prior to final handover to the client</li><li>Preparing and maintaining commissioning reports, test records, punch lists and other technical documentation related to site activities</li><li>Providing structured technical feedback to engineering and production teams to support continuous improvement in system design, installation practices and commissioning procedures</li><li>Adhering strictly to health, safety and quality policies during all on‑site activities</li><li>Any other task that may be required from time-to-time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:&nbsp;<ul><li>Bachelor’s degree in Mechanical Engineering, Electromechanical Engineering, or a related field</li><li>At least 2 years of experience in commissioning, installation or field engineering roles within industrial or infrastructure environments</li><li>Previous exposure to pumping systems, hydraulic equipment or similar installations will be considered a strong asset</li><li>Solid understanding of mechanical systems, rotating equipment and commissioning methodologies</li><li>Ability to read and interpret technical drawings, P&amp;IDs and project documentation</li><li>Fluency in both Greek and English</li><li>Willingness to travel frequently in Greece and internationally, depending on project needs</li></ul>&nbsp;Core competencies of a successful candidate:&nbsp;<ul><li>Strong technical problem‑solving mindset</li><li>Hands‑on, field‑oriented approach</li><li>Clear and effective communication</li><li>Ability to work autonomously on site</li><li>High focus on safety and quality</li></ul>

Commissioning Engineer

As a Beauty Advisor you are the face of NYX Professional Make Up and the first point of contact with the customer.&nbsp;This role requires a sense of service as you assist the customer with finding the product or service that is perfect for them.&nbsp;You will be responsible for driving retail sales within your counter and working as a team to hit counter targets.&nbsp;You must have a passion for make-up, excellent make up artistry techniques and to love being social and meeting people! Master Category Knowledge<ul><li>Have a full understanding of all NYX Professional Make Up products and services</li><li>Attend, engage and participate in all brand training, and implement afterwards</li><li>Monitor Icon products on a daily basis</li><li>Be aware of competitor’s products and activity, communicating relevant information to line manager</li><li>Have detailed knowledge and awareness of the beauty market</li><li>Be able to offer a high level of expertise in terms of makeup techniques, latest trends and advice</li></ul>&nbsp;Execute Business &amp; Operations<ul><li>To be fully aware and accountable for achievement of personal targets</li><li>Complete all personal paperwork accurately, legibly and on time</li><li>Be aware of and abide by store rules and regulations</li><li>Closely monitor stock levels, following retailer guidelines, raising issues to line manager</li><li>Assist the line manager and store management team in all aspects of the business</li><li>Prepare well for launches/activities</li></ul> Drive Selling Process/Techniques<ul><li>Have a strong focus on link selling and the recruitment of new customers</li><li>Maximize selling during heavy traffic periods, delivering unparalleled service</li><li>Make appropriate, personalized product and sample recommendations</li><li>Use confident communication and presentation skills when dealing with customers</li><li>Generate retail sales through the successful execution of in-store events and strengthen brand loyalty</li><li>&nbsp;Follow the company’s strategy on counter/in store</li><li>Assist customers by finding substitutions for returned merchandise and/or out of stock items</li><li>Regularly communicate Retail and KPI achievement updates to line manage</li><li>Generate traffic through social media networks, be active &amp; connected with the team online</li></ul>&nbsp;Foster Service Attitude<ul><li>Show passion for people and makeup</li><li>&nbsp;Follow grooming guidelines to promote brand image</li><li>Creates long-term relationships with customer and nurtures repeat business</li><li>Ensure customer communication standards are met</li><li>Complete all necessary steps of customer transactions</li><li>Implement customer record system for maximum customer and business benefit</li><li>Maintain a clean and hygienic work area and adhere to hygiene rules</li></ul>&nbsp;Team cooperation<ul><li>Foster team spirit</li><li>Coach peers when appropriate</li><li>Share know-how and experience</li><li>Excellent English knowledge</li><li>Work effectively with colleagues in store, in the field and at head office.</li></ul>&nbsp;Join the most exciting BAs team &amp; apply now!

NYX PM Beauty Advisor (Attiki)

CrediaBank, which was created through the merger of Attica Bank and the formerPancreta Bank, is looking for a Cobalt Banking Relationship Manager (affluent/highnet worth customers) to join our dynamic team.We are looking for a Cobalt Banking Relationship Manager who will be responsiblefor the management and coordination of the tasks related to serving the Branch'saffluent/high-net worth customers (Cobalt) such as the sale of deposit, investment,lending and bancassurance products in accordance with the Bank's policies andprocedures. The job holder will promote the commercial objectives of the Branch,through the development and maintenance of good transactional relationship withCobalt customers and by informing them about new banking products and services.Responsibilities• Responsible for the affluent/high-net worth customer segment (Cobalt)development &amp; promotion of existing &amp; new Retail Banking products &amp; services• Market &amp; Competition monitoring• Responsible for the supervision and management of the transactional relationship&amp; performance of Cobalt clients while keeping them informed about the portfoliothey hold with the Bank• Ensures that the provision of services to clients is carried out in accordance withthe instructions and terms agreed with the Bank• Collaboration with appropriate units regarding the development &amp; promotion ofproducts/services• Responsible for managing organizational &amp; operational issues and checking theaccuracy of customer documentation before their transmission to Central Services• Ensuring the efficient implementation and improvement of branch organizational&amp; operational procedures• Formulating &amp; supervising the implementation of the branch’s commercial &amp;operational objectives Cobalt customers internal plan.• Provide information for the preparation/monitoring/review of the Bank's BranchNetwork budget at a branch level• Registering requests in the credit systems and ensuring the collection of therequired documents to be sent to the Credit approval and management Centers.Qualifications• Bachelor's degree from a higher educational institution, preferably in economicsor another related subject (desirable)This is classified as Internal Data.• Master's degree (desirable) in the fields of business administration, finance oranother related subject• 7 years of experience in a similar position is required• Professional certification under the joint decision of the Executive Committee ofthe Bank of Greece and the Board of Directors of the Hellenic Capital MarketCommission (either of types: a1, a2, b1, b, c, d) and/or professional accreditationin private insurance intermediation (types A, D) will be considered an asset• Strong sales skills and solid understanding of customer behavior and relationshipmanagement• Customer-focused with excellent communication and interpersonal skills• Good command of both Greek and English.

Cobalt Banking Relationship Manager

Our HR function enables the organisation to maximise the contribution of people to the delivery of our strategic goals. In our Talent Acquisition (TA) team, we are seeking for a high-caliber recruiter, who will be accountable for the end-to-end delivery of critical TA projects, partnering with key stakeholders. If you have a passion for making an impact for millions of customers, a knack for connecting with diverse people and a drive for excellence, we want to hear from you!&nbsp;&nbsp;More specifically you will:<ul><li>Own and deliver critical TA projects , acting as an expert consultant to multiple stakeholders</li><li>Deliver restless research, high-quality assessment of potential, skills and behaviours as well as functional excellence throughout the TA process, to ensure that our TA KPIs will be met (candidate experience, time-to-hire, diversity etc.) &nbsp;</li><li>Partner with HR Business Partners and hiring managers across different teams, to analyse hiring needs and deliver effective attraction, sourcing and selection strategies aiming at hiring top-tier talent</li><li>Collaborate with Vodafone’s global TA community, sharing best practices and co-working on the effective launch and adoption of future-ready TA tools with AI-based functionalities</li><li>Participate in Employer Branding initiatives and represent Vodafone in career events and meet-ups</li></ul>Who you are<ul><li>You have gained 2+ years of progressive Talent Acquisition experience within a tech-driven environment</li><li>You possess strong stakeholder management skills and capability of managing multiple projects in a tech-driven, fast-paced and agile environment</li><li>You have learning agility, resilience, genuine curiosity and passion for technology</li><li>You have strong critical thinking and judgement ability as well as advanced communication, negotiation and interpersonal skills</li><li>You seek the opportunity to be an evangelist of a high-performing brand and a “be yourself” culture, connecting experienced and young talent with our tech EVP</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece</li><li>Competitive pay, bonus &amp; remuneration package</li><li>Private Health &amp; Medical Insurance</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad</li><li>Unlimited access to learning resources and trainings</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking</li><li>Special employee offers and discounts</li></ul>

Talent Acquisition Consultant

As a Sales Advisor, you’ll be the face of Vodafone in-store – a key connection point between our brand and our customers.&nbsp;<ul><li>Deliver customer experiences tailored to individual needs</li><li>Guide customers through our latest tech, services, and offers</li><li>Collaborate with your team, sharing knowledge and best practices</li><li>Stay informed on the latest products, tools, and industry trends.</li></ul>Who you are<ul><li>Passionate about providing great customer service.</li><li>Motivated by sales targets and delivering results.</li><li>Curious and eager to learn about new technologies.</li><li>A supportive team player who lifts others.</li><li>Focused on understanding customer needs.</li><li>Organized and responsible.</li><li>Previous retail or customer-facing experience is a plus – but not required!</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive salary and performance bonuse</li><li>Private health &amp; medical insurance</li><li>Unlimited access to learning &amp; development resources</li><li>16 weeks of fully paid parental leave (regardless of gender or service length)</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day</li><li>Employee discounts and special offers</li></ul>

Sales Advisor

Intellectica is recruiting an experienced and purpose-driven Business Development &amp; Sales Lead on behalf of its client, a leading non-profit organization committed to creating equal opportunities through knowledge, employment, and personal development. With a track record in the Greek market, the organization places people at the heart of its services, offering inclusive upskilling, reskilling, and community-focused programs that empower individuals to realize their full potential. Based in Athens, Greece, the successful candidate will report directly to the CEO and will own the commercial strategy across multiple ventures and lead a small, high-impact sales function.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Owning and evolving the commercial strategy across the venture portfolio, including definition of ICPs, target segments, value proposition, pricing &amp; packaging, go-to-market approach and success metrics per venture</li><li>Leading and developing the sales function, including team management, target setting, coaching on messaging, objection handling and closing techniques, while actively stepping in to support or unblock high-value opportunities</li><li>Designing and driving the commercial operating model, translating strategic priorities into actionable sales plans with quarterly objectives, activity KPIs, and a structured cadence (weekly pipeline reviews, monthly performance tracking, and bi-weekly reporting to the CEO)</li><li>Leading end-to-end sales execution and business development activities, including lead generation, prospecting, discovery, demos, proposals, negotiations, and deal closure, with active involvement in key deals</li><li>&nbsp;Managing pipeline governance and CRM infrastructure, ensuring accurate tracking of activities, forecasting, reporting on conversion rates and deal velocity, and maintaining full commercial visibility for leadership</li><li>Building and managing B2B partnerships and corporate client relationships, promoting the organization’s venture portfolio, platforms, and commercial offerings across target audiences</li><li>Driving employer sales for the B2B talent platform, leveraging existing networks and strategic introductions to secure paying clients and validate early commercial traction</li><li>Supporting the commercial scaling of additional ventures (e.g. B2B catering spin-off), by enabling sales execution, coaching, and opening access to strategic corporate accounts</li><li>Collaborating closely with Product teams to provide structured market and customer feedback, supporting product development, pilots, and commercial readiness</li><li>Any other task that may be required from time to time</li></ul>&nbsp;&nbsp;Professional experience &amp; qualifications of a successful candidate:&nbsp;<ul><li>Bachelor’s degree in Business Administration, or a related field</li><li>Proven experience in B2B sales or business development, ideally within SaaS, tech‑enabled platforms, HR tech, talent solutions or startup / venture environments</li><li>Proven experience in a player‑coach or sales leadership role, with responsibility for setting targets, mentoring team members and driving performance</li><li>Demonstrated ability to close deals in consultative, relationship‑driven sales cycles</li><li>Familiarity with CRM systems, pipeline management and sales reporting, with a data‑driven approach to forecasting and performance tracking</li><li>Fluent in Greek and proficient in English, both written and spoken</li></ul>&nbsp;&nbsp;Core competencies of a successful candidate:<ul><li>Results-driven with a proactive, can-do approach</li><li>Strong leadership skills with demonstrated ability to manage teams and cross-functional projects</li><li>Pipeline &amp; CRM discipline</li><li>Relationship building</li><li>Ownership &amp; accountability</li><li>Strategic thinker with excellent organizational ability</li><li>Emotionally intelligent and adaptable in diverse environments</li><li>Able to represent the organization professionally in external settings</li></ul>

Business Development Lead

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "Corporate Sales Account Manager” to be part of our successful team in our “Corporate Sales team”.You have a challenging mission for:fostering strong relationships with our corporate clients, identifying their needs, and expanding our reach by providing tailored solutions that meet their ever-evolving technological demands. You'll drive sales targets, manage key accounts, and be at the forefront of introducing innovative products and services.What will you do:<ul><li>Develop trusting relationships and provide high standards of customer service to the company’s corporate customers.</li><li>Expand relationships with existing corporate customers by continuously proposing solutions that meet their needs.</li><li>Identify needs and requirements to promote company products and services to new corporate customers.</li><li>Ensure that products and services are delivered in a timely manner.</li><li>Provide reports on ongoing new sales opportunities in existing or new corporate customers.</li><li>Be responsible for the development and achievement of sales targets through the direct sales channel.</li><li>Focus on growing and developing existing clients, along with generating new business.</li><li>Be involved in RFP (Request for Proposal) preparation and submission.</li><li>Identify a customer’s IT operating model and propose the most suitable solution.</li><li>Rapidly assess the IT implications of Telecoms Business Strategy and understand emerging technology trends.</li></ul>It would be great if you have:<ul><li>A university degree in Business Administration or a relevant field.</li><li>Postgraduate studies will be considered a plus.</li><li>3-5 years of experience in a relevant position.</li><li>Excellent command of the English language and excellent PC skills.</li><li>Results orientation and attention to detail.</li><li>Clear and effective communication.</li><li>A collaborative and strategic mindset.</li><li>Strong sales and negotiation skills.</li><li>A passion for technology and digital trends.</li></ul>What you will get<ul><li>Sales Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Corporate Sales Account Manager

Are you passionate about luxury products?&nbsp; Then joining L’Oréal Luxury Product Division Retail Structure, in the role of “Beauty Advisor” might be the opportunity that you’ve been looking for!&nbsp; At L’Oréal Luxury Products Division (LLD), we create offline and online brand experiences that make our customers the center of our iconic brand universe. We make the customer the hero of our brand story. Every day we push boundaries in the world of traditional and digital strategies to advance the brand building, the retail excellence and the digital engagement creating real emotion through memorable brand experiences and creative marketing initiatives.&nbsp; Now we are looking for a Beauty Advisor! &nbsp; You will… As a Beauty Advisor, you will provide exceptional service in store customers whilst achieving business targets and driving brand awareness. You have a real passion for communicating.&nbsp; Training will be provided for this role but passion, product knowledge and the ability to learn digital tools quickly must be skills you are ready to utilize. &nbsp; &nbsp; Responsibilities · &nbsp; &nbsp; &nbsp; Able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice to create positive customer experience&nbsp; · &nbsp; &nbsp; &nbsp; Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling&nbsp; · &nbsp; &nbsp; &nbsp; Support daily operations at point of sales (POS) activities&nbsp; · &nbsp; &nbsp; &nbsp; Follow brand CRM procedures to recruit and retaining customers&nbsp; · &nbsp; &nbsp; &nbsp; Maintaining the point of sale quality and merchandising: maintain appearance and cleanliness of the POS, merchandising, ensure on shelf product availability&nbsp; · &nbsp; &nbsp; &nbsp; Masters POS system (e.g. IPPOS; MS outlook etc.) and operation procedures &nbsp; · &nbsp; &nbsp; &nbsp; Responsible to acknowledge/record all customer complain and issues&nbsp; · &nbsp; &nbsp; &nbsp; Communicate to Counter / Field Manager useful information about competition, clients or all other key events occurring at POS&nbsp; · &nbsp; &nbsp; &nbsp; Develop and maintain positive relationship with department store floor managersUsing live chat, social media, and virtual teleconsultations you will act as a brand ambassador, targeted on your product sales just as when you are in store&nbsp; If you feel excited by this job opportunity, then go through the below job&nbsp;criteria and you are one step closer to joining L’Oréal Hellas: &nbsp;· &nbsp; &nbsp; &nbsp; Previous experience in customer service (preferably in the Beauty sector)&nbsp; · &nbsp; &nbsp; &nbsp; Exceptional written communication skills with an ability to share the same empathy and guidance that customers expect in store&nbsp; · &nbsp; &nbsp; &nbsp; Strong customer service mindset&nbsp; · &nbsp; &nbsp; &nbsp; Self-motivated to work remotely and meet or exceed targets, using reporting tools to track against KPI’s&nbsp; · &nbsp; &nbsp; &nbsp; Ownership over the questions you are required to respond to, doing so effectively and in a timely manner while knowing when to escalate&nbsp; · &nbsp; &nbsp; &nbsp; Strong time management and organizational skills to manage high volume of online interaction as well as continuing this in store&nbsp; · &nbsp; &nbsp; &nbsp; Digitally savvy – you pick up digital tools quickly and know how to be effective using social media&nbsp; · &nbsp; &nbsp; &nbsp; Embrace change as this role has room to grow and so does the successful candidate&nbsp; · &nbsp; &nbsp; &nbsp; Convey passion and master story telling verbally and through your writing&nbsp; · &nbsp; &nbsp; &nbsp; Connect with our clients to provide good solutions and after sales/clientele&nbsp; · &nbsp; &nbsp; &nbsp; Ability to work flexibility during retail hours, which is likely to include evenings, weekends, and holidays&nbsp; We are looking for our new BA to start in as soon as possible. We are reviewing applications and inviting for interviews on a rolling basis, so do not wait and apply for a&nbsp;position with great challenges and opportunities including an individual career plan, an extensive catalogue of e-learnings, competitive personnel benefits, modern offices, and a dynamic working environment with engaged and passionate colleagues.

Beauty Advisor for Luxury Products Division 230523

We are currently hiring a Supply Chain/Logistics-oriented professional with strong analytical and IT skills. The position is on the edge of Supply Chain operations and the role is responsible to effectively facilitate the Perfect Order Cycle, manage exceptions, claims and requests, in order to provide top-class service to our customers.&nbsp;Position snapshot Nestlé Head Office, Athens, Greece Reporting to: Customer Solutions Analyst Manager Contract: Permanent position&nbsp;A day in the life…<ul><li>Ensure the smooth execution of order-to-cash daily process by:</li><li>Resolving issues across end-to-end process enabling the timely execution of all orders</li><li>Handling of customer claims, requests, and returns/refusals in a timely manner</li><li>Preparing KPIs for meetings and do ad-hoc analysis of data when necessary</li><li>Contributing in department’s activities such as participating in innovation projects, improvement initiatives,etc.&nbsp;to achieve the above it is necessary to collaborate closely with internal teams (other Supply Chain teams,Sales, Finance, IT, etc.), external partners (3PLs, distributors, etc.) and directly with our Customers.</li></ul>&nbsp;What makes you successful<ul><li>Bachelor’s degree in business related field or science / engineering / information systems. Specialization or masters in Supply Chain or Logistics will be considered a plus</li><li>Strong analytical skills and good MS office knowledge (especially excel). Experience in SAP, Power BI,Power Apps, Power Query or VBA in Excel will be considered a plus</li><li>Service oriented mindset and excellent communication skills</li><li>Ability to work in a team and on projects</li><li>Fluency in Greek &amp; English</li><li>Experience in similar position (especially in a relevant industry or multinational organization) will beconsidered a plus</li></ul>&nbsp;Why you should apply&nbsp; Enjoy the wide range of Nestlé benefits such as:<ul><li>competitive salary &amp; performance bonus</li><li>meal vouchers</li><li>comprehensive Pension, Health Care &amp; Life Insurance programs</li><li>increased Parental leaves for both caregivers and Baby Support plan</li><li>Flexible Work policy</li><li>Wellbeing and Recognition days off</li><li>“Bring Your Pet At Work” &amp; Pet Support plan</li><li>free car parking</li><li>in-house restaurant and mini market</li><li>participation to health and wellness activities and much more&nbsp;</li></ul>

SC Customer Solutions & Process Optimization Analyst

Intellectica is recruiting an experienced and purpose-driven Head of Fundraising on behalf of its client, a leading non-profit organization committed to creating equal opportunities through knowledge, employment, and personal development. The organization places people at the heart of its services, offering inclusive upskilling, reskilling, and community-focused programs that empower individuals to realize their full potential. Based in Athens, Greece, the Head of Fundraising will report directly to the CEO and will play a pivotal role in shaping fundraising strategy, leading a mature and structured team, and sustaining and growing a diversified annual funding portfolio, ensuring the organization’s long‑term financial resilience and impact.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Defining, owning, and continuously evolving the organization’s fundraising strategy in line with its mission, growth objectives, and strategic plan</li><li>Ensuring the sustainability and growth of a diversified annual funding portfolio of approximately €4,000,000, maintaining a balanced mix across EU programmes, governmental and institutional funding, CSR partnerships, private foundations, and individual giving</li><li>Translating strategic priorities into clear annual targets, funding plans, and resource allocation, focusing on high‑impact and high‑probability opportunities</li><li>Acting as the key strategic partner to the CEO on all fundraising‑related matters</li><li>Providing leadership and strategic oversight to the fundraising function, managing two senior direct reports and supervising a total team of 16 professionals across distinct sub‑departments</li><li>Setting clear objectives, monitoring performance, and fostering a collaborative, results‑driven culture within a well‑structured organizational environment</li><li>Overseeing the identification, assessment, and prioritization of EU, national, and institutional funding opportunities aligned with organizational priorities</li><li>Leading and supervising the full proposal development lifecycle, from strategic positioning and concept design to final submission and consortium coordination</li><li>Ensuring strong, long‑term relationships with European and national partners, including NGOs, universities, public bodies, corporate partners, and foundations</li><li>Monitoring policy developments and funding trends to proactively inform funding strategy and positioning</li><li>Driving the development of individual giving as a new revenue stream, establishing the foundations for campaign‑based giving and relationship‑driven engagement with high‑net‑worth individuals</li><li>Establishing and maintaining robust systems for pipeline management, performance tracking, and reporting across all funding streams</li><li>Representing the organisation at relevant national and European networking events, conferences, and partner meetings, as required</li><li>Providing regular, structured updates to the CEO and Board on fundraising performance, risks, and opportunities</li><li>Any other task that may be required from time to time</li></ul>&nbsp;&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Political Science, Economics, Business Administration, Nonprofit Management, Social Sciences, Law or a related field</li><li>Demonstrated experience in managing and leading teams</li><li>Proven experience in fundraising or resource mobilization, with a proven track record in securing funding from EU programmes and institutional or foundation donors</li><li>Hands‑on experience with EU‑funded programmes (e.g. Erasmus+, Horizon Europe, AMIF, CERV or similar)</li><li>Solid understanding of national funding schemes, institutional donors, CSR partnerships, and private foundations</li><li>Experience working with proposal management tools, CRM systems, and performance tracking frameworks</li><li>Fluent in Greek and proficient in English, both written and spoken</li></ul>&nbsp;&nbsp;&nbsp;Core competencies of a successful candidate:<ul><li>Strategic and analytical thinking</li><li>Strong leadership presence</li><li>Stakeholder management</li><li>Strong commercial acumen</li><li>Results-driven with a proactive, can-do approach</li><li>Organizational discipline</li><li>Strong alignment with mission and values</li><li>Able to represent the organization professionally in external settings</li></ul>

Head of Fundraising

As a Senior Payments Specialist, you will lead the strategic planning and development of banking payment solutions (domestic &amp; cross-border), ensuring technological excellence, compliance with banking regulations and a seamless customer experience. You will serve as a key liaison between technology teams, business strategy and regulators. The ideal candidate should possess a strategic mindset and customer service orientation along with the ability to operate effectively in a dynamic environment and show commitment to the achievement of the team’s and the Organization’s goals.Responsibilities:• Planning and proposing the strategic development of payment products, A2A, fixed and payments• Analysis of customer needs• Monitoring market trends and competition• Monitoring technological developments and legal framework in the payments sector• Making proposals regarding the development of new products and services• Analysis of payment services pricing policy• Monitoring the life cycle of products, their profitability and their efficiency• Planning promotional actions to increase the Bank's active customers and the Unit's important metrics• Participation in the training of branch staff and the production of educational material• Conducting of ad hoc product and customer portfolio studies• Manage relations with authorities (e.g. DIAS, AADE etc.)• Preparation and monitoring of the unit's annual budget.Qualifications:• University degree in Business Administration or Finance• Postgraduate degree in a related field (desirable)• At least 7 (seven) years of experience in payment development roles in a banking or financial environment.• Excellent knowledge of SEPA Credit Transfers, Direct Debits, SWIFT MT &amp; MX, ISO 20022, Open Banking APIs.• Very good knowledge of the English language, written and spoken• Very good PC skills with emphasis on the use of MS Office applications• Understanding of IPS, AML/KYC, GDPR regulations and their respective impacts on payment products.• Leadership and coaching skills and the ability to motivate teams• Results-oriented• Very good communication skills• Effective crisis management skills and ability to solve complex problems• Ability to plan and manage time effectively• Flexibility, adaptability and the ability to manage change in a constantly evolving environment.

Senior Payments Specialist

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Senior Sales Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll<ul><li>Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects</li><li>Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.</li><li>Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed</li><li>Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes</li><li>Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy</li></ul>What You Bring to the Role<ul><li>Associate degree, technical school, or equivalent work experience</li><li>Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others</li><li>Utilize time management skills and manage priority tasks</li><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li><li>Customer-focused mindset</li><li>Comfortable with computer systems</li></ul>What You Can Expect&nbsp;<ul><li>Leaders who are supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li><li>Visit https://mybenefits.ttec.com/?manual for more information.</li></ul>

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