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We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

Key activities and responsibilities of this role include:<ul><li>Serving as the main point of contact for clients, building and maintaining strong relationships with internal and external stakeholders</li><li>Understanding client needs and objectives, providing exceptional customer service, and developing &amp; executing meaningful communication plans</li><li>Developing and executing omnichannel communication strategies and campaigns, setting clear campaign objectives, and tracking performance</li><li>Preparing high-quality communication content (messaging, press releases, native articles, interviews, statements, letters etc.) to achieve set targets</li><li>Building and maintaining relationships with internal and external stakeholders, including key media, editors, KOL’s, MPs &amp; local governance and other industry members</li><li>Representing the agency on key PR issues, articulating the organization’s viewpoints and strategies in response to emerging trends and challenges</li><li>Leading initiatives to build relationships with journalists, gaining a deep understanding of the media landscape and developing robust media connections,</li><li>Ensuring regular updates to media lists, promptly notifying the agency of media changes, creating customized media lists for client content, and maintaining accurate master client media lists</li><li>Staying up to date on industry trends and competitor activities</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in public relations, communications, business administration, marketing or related field; a Masters’ degree is considered a plus</li><li>2-3 years&nbsp;of experience in Corporate PR, Communications, and/or Account Management at a&nbsp;PR&nbsp;agency</li><li>Proven experience &amp; good grasp in the public sector will be a plus</li><li>Proficient in the Microsoft Office Suite</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Showing ownership and accountability, by efficiently managing and delivering on multiple projects concurrently</li><li>Navigating swiftly through fast-paced environments, cultivating a proactive mindset coupled with contemporary business acumen and result-oriented solutions</li><li>Showcasing exceptional interpersonal &amp; communication skills</li><li>Exhibiting a recent and fervent commitment to outcomes</li><li>Showcasing a hands-on and practical approach to tasks</li><li>Possessing a contemporary and multifaceted skill set with expertise in team building and modern project management methodologies</li><li>Demonstrating a compelling commitment to advancing the business and enriching the value of services within the organization</li></ul>The company offers:<ul><li>Hybrid working model</li><li>Private health insurance</li><li>Friendly and dynamic working environment</li><li>Regular team bonding events and activities</li><li>Ongoing hard and soft skills trainings, mentorship and professional development activities</li><li>Traveling opportunities</li></ul>

Account Manager int-0164

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an&nbsp;English - Customer Service Representative in support of The Home Depot (shift of 3pm - 11pm to start)&nbsp;working&nbsp;onsite&nbsp;in our brand new facilities in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be DoingDo you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.During a Typical Day, You’ll<ul><li>Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes</li><li>Some upselling of products or services to existing customers may be required</li></ul>What You Bring to the Role<ul><li>Fluent in English (B2 level)</li><li>Previous customer service experience recommended</li><li>High school diploma or equivalent</li><li>Proficiency in using computer systems and software applications</li><li>Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes</li><li>Ability to support and work regular overnight shifts</li></ul>What You Can Expect<ul><li>Competitive compensation package with a monthly base salary performance bonus opportunities</li><li>A shift that fits with your fun living lifestyle from 3pm - 11pm to start, schedules may change in September</li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives</li><li>Knowledgeable, encouraging, supporting and present leadership</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>Career growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year </li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. If you're a night owl, this is the perfect opportunity to make a real impact to the American market. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

English - Customer Service Representative in support of The Home Depot (Evening Full Time Hours)

We are looking for a B2B CRM Campaign Manager to join the Group’s B2B CRM &amp; Channel Management Hub&nbsp;Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, develop and implement CRM campaigns in order to maximize success &amp; conversion rates for B2B Customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform data analytics using internal &amp; external data in order to extract meaningful insights and capure customers’ maximum potentiality·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compile and distribute up-to-date reporting on ongoing and completed campaigns measuring all relevant KPIs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and execute end2end campaigns for all channels serving B2B Customers (ex. Direct, Indirect, digital etc) supporting the go to market plan of our value propositions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Co-develop new campaign capabilities and functionalities to improve campaign effectiveness and efficiency·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct testing, review and analysis of CRM activities to ensure optimal results&nbsp;Requirements<ul><li>Bachelor Degree in Marketing, Business Administration, Mathematics,</li><li>&nbsp;Computer Science or Engineering</li><li>&nbsp;A Master’s degree in Analytics, Statistics or related fields will be considered a plus</li><li>&nbsp;2+ years experience in CRM Campaigns</li><li>&nbsp;Knowledge and proven experience in the use of analytics / data mining tools and methodologies</li><li>Experience in large-scale enterprise application, data management and CRM campaign management projects (e.g., CRM, Billing, ERP, Data Warehouse etc.) will be considered a plus</li><li>Thorough understanding of project management fundamentals (Agile Project Management, Scrum Master experience will be considered a plus)</li><li>&nbsp;Fluency in English (Proficiency)</li><li>&nbsp;</li></ul>To be successful as a CRM Campaign Manager you need the following:&nbsp;• Problem-solving, organizational and team working skills, proactiveness and 'can do' attitude• Effective prioritization whilst managing multiple projects at the same period• Outstanding leadership, organizational, and time management skills• A flexible, multitasking, detail-oriented and positive professionalism• Strong work ethic and team spirit• High degree of professionalism and strong interpersonal (verbal and written) communication skills&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li></ul>&nbsp;Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us &nbsp;</li></ul>

B2B_CRM Campaign Manager

We are looking for an experienced and highly organized&nbsp;Back Office Supervisor&nbsp;to lead our back-office operations with a focus on customs procedures and documentation. This role is essential in ensuring compliance, efficiency, and smooth communication across internal and external stakeholders. The successful candidate will supervise a team of specialists and contribute to the continuous improvement of administrative logistics processes.Key Responsibilities●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and coordinate the team of back-office specialists, ensuring task allocation and performance monitoring.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain accurate and up-to-date records of all customs-related transactions and documentation.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in resolving disputes or delays related to customs clearance, collaborating with customs brokers and relevant authorities.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide ongoing support to the logistics and customer service teams regarding customs-related queries.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify inefficiencies and implement process improvements to optimize customs clearance procedures.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure proper use of customs software and adherence to relevant procedures and deadlines.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate effectively with both internal teams and international partners.Qualifications●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least 2&nbsp;-3 years experience in a back-office, logistics, or supply chain role, with at least 1-2 years in a supervisory or coordination position.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid knowledge of customs clearance processes and related documentation.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant customs or ERP software.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership, organizational, and problem-solving skills.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both written and verbal, in&nbsp;Greek and English.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage multiple priorities and meet deadlines in a fast-paced environment.&nbsp;

Back Office Supervisor

In this role, you will be responsible for managing and overseeing the process of orders for both Retail and E-commerce departments of Pet City Group. By managing orders through the WMS system and monitoring their progress, you will help guaranteeing accurate and timely fulfillmentof pet parents’ orders. Your ability to group and rout orders, verify completed picking, create external customer orders and resolve any issues, during the picking process, will be essential to delivering an excellent customer experience for our beloved pets and their parents. Your strong organizational skills, team-oriented mindset and passion for pets will be key to succeed in this role!Key Responsibilities<ul><li>Order management through the WMS system (Retail &amp; E-commerce)</li></ul><ul><li>Order grouping &amp; routing</li></ul><ul><li>Verification of completed picking for customer orders</li></ul><ul><li>Create orders for external customers</li></ul><ul><li>Resolution of any issues that may arise during picking</li></ul><ul><li>Monitoring the correct workflow of orders through the Magento platform</li></ul>Requirements<ul><li>1-3 years of proven experience in a similar position (e.g., Procurement, Supply Chain, or Category Assistant).</li><li>Familiarity with ERP and WMS systems (e.g., Business Central, Aberon, or similar).</li></ul><ul><li>Strong knowledge of MS Excel, Outlook and Power Point.</li></ul><ul><li>Good communication skills and a team-oriented mindset</li></ul><ul><li>Problem-solving skills</li></ul>What we offer💶 Competitive compensation package🎓 Opportunities to learn and grow within a dynamic and fast-growing company🤝 Friendly and collaborative working environment💊 Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🏷️ Employee discounts on our products and services💼 Your professional and personal success is our commitment!

Back Order Processing Associate

The American College of Greece is seeking a Specialist – International and Immigration Services to provide administrative and student-facing support to the International Student Services Office. The successful candidate will play a key role in supporting international and study abroad students throughout the visa, residence permit, and integration process, contributing to a positive and inclusive student experience.Job Responsibilities:<ul><li>Provide administrative support to the International Student Services Office in all matters related to visas, residence permits, back-office operations, and student communication, ensuring timely and accurate service.</li><li>Communicate with international students prior to their arrival in Greece and prepare visa support letters.</li><li>Support degree-seeking international students through one-on-one meetings, presentations, and email communication to ensure full and timely understanding of visa and residence permit processes.</li><li>Coordinate with the Business Affairs Office for the preparation of documents required for residence permits (e.g., tax number, health insurance).</li><li>Follow up with students during the residence permit process regarding pending documentation, biometric appointments, and related requirements.</li><li>Provide support to international and study abroad students in relation to international program services, activities, and excursions, ensuring their full participation and smooth integration into the ACG community.</li><li>Participate in events and excursions organized for international and study abroad students.</li><li>Perform all other tasks assigned by the supervisor.</li></ul>Required Qualifications:<ul><li>Bachelor’s Degree</li><li>1–2 years of professional experience in sales, customer care, or student-facing roles.</li><li>Excellent written and verbal communication skills in English and Greek.</li><li>Strong PC skills (MS Word, Excel, PowerPoint).</li><li>Knowledge of data gathering and reporting.</li></ul>Required Skills:<ul><li>Strong customer service orientation.</li><li>Effective interpersonal and presentation skills.</li><li>High attention to detail.</li><li>Demonstrated discretion and ability to handle confidential and sensitive information.</li><li>Strong teamwork and collaboration skills.</li><li>Excellent organizational skills with the ability to multitask and prioritize effectively.</li><li>Strong time management skills.</li><li>Ability to adapt and work effectively in culturally and ethnically diverse environments.</li></ul>Other requirements:<ul><li>Ability to travel and to work flexible hours as required to support departmental needs.</li></ul>

Specialist – International and Immigration Services

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to:EL Product Marketing Manager &nbsp;For our Marketing, Sales and Product Management team (Electrical Vehicle Chargers), understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. You will use your experience and drive to build long-standing customer relationships, identifying effective solutions for customer needs.&nbsp;The work model for the role is: onsite You will be mainly accountable for:<ul><li>Establishing and maintaining effective customer relationships to recognize their needs, promoting their understanding of ABB’s complete product/systems/ services offering, and aligning with them to provide a solution.&nbsp;</li><li>Meeting short-term / long-term sales and revenue goals following team’s KPIs, preparing offers and managing administrative procedures of sales processes (offer tools, invoices, letters of credit, communication with accounting etc.) based on ABB’s state’s guidelines.&nbsp;</li><li>Communicating to the customers about details related to delivery time, payments, and general terms and conditions, in line with ABB’s offering and strategy and supporting cash collection and project management activities, when needed.&nbsp;</li><li>Ensuring efficient marketing activities and communicating value proposition to customers.</li></ul> Our team dynamics:You will join a dynamic, talented and high performing team, where you will be able to thrive. Qualifications for the role:<ul><li>University Degree in Electrical Engineering or equivalent</li><li>Up to 2 years of experience in Sales or Sales Support will be beneficial</li><li>You are at ease communicating in Greek &amp; English language</li><li>Highly adept in MS Office tools (e.g. excel, Outlook). Knowledge of SAP and Salesforce will be considered a plus</li><li>Strong communication and Negotiation skills</li><li>A Collaborative, Customer-oriented approach</li></ul> We also offer our employees the following benefits:<ul><li>Receive attractive remuneration based on your experience and skills</li><li>Additional financial benefits, such as annual bonus and internal share purchase program.</li><li>Private medical plan (including offers for family members)</li><li>Private Pension Plan</li><li>Seize individual development and training opportunities, from job specific to soft skills.</li></ul>

Sales Engineer (EV Chargers)

The role reports to the Retail manager and includes the below responsibilities:<ul><li>Manages operations in the regions/stores for which he/she is in charge and makes proposals for improving the process within the Operations department.</li><li>Organizes work and is responsible for the results of work in his/her team: defines KPIs, delegates tasks to associates, monitors the results of associates, motivates employees, develops knowledge of associates, implements company rules, informs employees about all news at regular monthly meetings and regular visits actions.</li><li>Implements and controls the implementation of the company’s strategy in order to ensure a high level of customer satisfaction in the region for which is he/she in charge.</li><li>In cooperation with retail manager sets and monitors the implementation of action plans in order to improve the work process at the regional level he/she leads.</li><li>Provides constructive feedback to other departments on operational challenges, sales improvement and overall performance improvement (range, stock, promotions, innovations, deliveries) for the region he/she manages.</li><li>He/she is responsible for the implementation of all standard operating procedures in retail stores in order to ensure the execution of all necessary activities and processes&nbsp;</li><li>Implements and controls all standards related to the appearance of the facility in the stores (hygiene, equipment, devices, visual merchandising…).</li><li>He/she is responsible for improving the work of retail stores through improvements in the work process, financial performance indicators and customer relations.</li><li>Plans and controls sales targets and costs for the region in charge in order to achieve the annual business plan.</li><li>Regularly monitors the inventory turnover ratio and makes suggestions to ensure that the values ​​are in line with the defined business plan.</li><li>Ensures and is responsible that the write-off and deficit are in accordance with the values ​​defined by the business plan – the rulebook for the region he leads.</li><li>He/she is responsible for the availability and high level of service that employees in retail stores provide to consumers, in order to attract more consumers and retain existing ones.</li><li>With his/hers work and undertaken activities, he/she improves the experience of buying consumers in stores.</li><li>He/she is responsible for monitoring and managing the schedule of employees in retail stores, their absences, transfers between stores, respecting all legally prescribed elements and informing Retail manager.</li><li>Provides full support, in all segments of work, new and renovated stores. Organizes all activities and all services related to the opening, renovation, and relocation of stores.</li><li>Provides support, trains and is responsible for employee training through referral to appropriate training, monitors improvements in daily work and provides feedback regarding their development&nbsp;</li><li>Monitors and identifies competition activities, accordingly, proposes new activities&nbsp;</li></ul>&nbsp;Key Requirements:<ul><li>A bachelor’s degree in marketing, business, or supply chain management.</li><li>At least 3 years of experience in Regional manager or similar roles</li><li>An excellent grasp retail and cosmetics market.</li><li>Possess great organizational, team leading and interpersonal skills.</li><li>Responsible, analytical, fast reacting and acting, able to work towards a common result for the appointed area.</li><li>Proficient in ERP&nbsp;</li><li>Driving license</li><li>Fluent in English&nbsp;</li></ul>

Regional manager

Packet Core Network is a part of Mobile Network Architecture responsible for providing data services to mobile users/devices. The most popular data service is "Access to Internet". Packet Core Network Engineer is responsible for design, planning, deployment, maintenance, troubleshooting, and optimization of Packet Core Network.What you will do:<ul><li>Analyze, troubleshoot and resolve/escalate problems concerning customer complains as part of 2nd and 3rd level support process.</li><li>Co-ordinate with Vendors the proper handling of Trouble reports within SLAs, for any issue/problem occurs.</li><li>Create and maintain documentation for day2day operation and maintenance as well as Project related activities.</li><li>Implement changes /upgrades through change management process in all EPC elements, ensuring minimal risks regarding the service to the end-customer.&nbsp;</li><li>Engineer in the role will participate in standby scheme providing 2nd level support to relevant systems/platforms in 24x7 basis. Ensure system’s operational continuity in case of emergency incidents.</li></ul>It would be great if you have:<ul><li>University degree related with Telecommunications, IT or similar technical fields.&nbsp;</li><li>Good knowledge of Mobile Core Concepts, EPC, 4/5G architecture &amp; IP Networks</li><li>2 years of experience in a similar position</li><li>Experience in working with Ericsson EPC is strongly preferred.&nbsp;</li><li>Competence in NFV and Telco Cloud will be considered a plus.&nbsp;</li><li>Administration of Linux based systems</li><li>Able to analyze problems and conduct effective fault diagnosis and system recovery.&nbsp;</li><li>Excellent communication, writing and team building skills. Professional approach to responsibilities – ability to take ownership.&nbsp;</li><li>Team player skills, cooperation and work under pressure capabilities are required.&nbsp;</li><li>Excellent inter-personal and communications skills.&nbsp;</li><li>Strong written and oral communication skills in English.</li><li>Curiosity and willingness to learn</li></ul>What you will get<ul><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Mobile Data Service Junior Engineer

TERNA S.A. is currently looking for an:IT Business Applications SpecialistResponsibilities:<ul><li>Assists in ensuring critical Business Applications, specifically SAP ERP systems, are available twenty-four (24) hours per day.</li><li>Assists with establishment and maintenance of user procedures and hardware familiarization for all systems.</li><li>Assists with providing Management / Support of SAP ERP systems and SAP User /Group Administration, including maintaining user/group accounts, user configuration and access, Data creation, management of roles and profiles, trouble-shooting in access problems and completion of on-site documentation.</li><li>Assists in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.</li><li>Assists with providing application support services, including service outage diagnosis, troubleshooting and restoration of service and virus protection management</li><li>Provides direct guest support and quality support to function rooms and conference services for relevant applications.&nbsp;</li><li>Assists with administration of Microsoft O365 Apps, connection to global VPN and other communication tools.</li><li>Assists with GEK TERNA Group Websites administration, Active Directory Users &amp; Groups administration and SharePoint administration.</li></ul>Requirements:<ul><li>3 years of experience in IT.</li><li>SAP ERP good knowledge and support for Desktop OS and applications including patches.&nbsp;</li><li>IT Degree qualification is preferred, however, not essential with earlier relevant experience.&nbsp;</li><li>Strong PC skills based on Microsoft operating systems and applications.</li><li>Preferred knowledge of programming languages are HTML, CSS, JavaScript and Python.</li><li>Willing to work a flexible schedule to carry out all major responsibilities. This may include some evenings, weekends, and holidays.</li><li>Knowledge of basic accounting principles.</li><li>Good command of English language.</li></ul>Competencies:<ul><li>High attention to detail and strong commitment to customer service.</li><li>Strong analytical mind, technical background, MCSE or strong networking skills.&nbsp;</li><li>Highest level of integrity and transparency.</li></ul>&nbsp;&nbsp;The company offers:<ul><li>Company’s Health Insurance package</li><li>Personal professional development within a large group of companies</li></ul>

IT Business Applications Specialist

The Operations Director will play a pivotal role in driving performance, fostering operational excellence, and ensuring consistent service quality across all functions.Key activities and responsibilities of this role include:<ul><li>Lead the full spectrum of branch operations, including logistics coordination, client service, and team management</li><li>Contribute to the company’s strategic direction by identifying growth opportunities and operational improvements</li><li>Own the branch’s P&amp;L, budgeting, and cost control, ensuring profitability and financial discipline</li><li>Ensure seamless coordination between internal teams and external partners (e.g., subcontractors, carriers)</li><li>Monitor and improve operational KPIs such as delivery times, load optimization, and service accuracy</li><li>Manage and develop a cross-functional logistics team, including warehouse staff, planners, and drivers</li><li>Foster a culture of accountability, ownership, and continuous improvement</li><li>Act as the senior point of contact for strategic clients, ensuring responsiveness and relationship continuity</li><li>Resolve escalated issues with a hands-on, solution-oriented approach</li><li>Lead change initiatives to modernize systems, processes, and service delivery</li><li>Oversee the implementation and integration of logistics systems (e.g., routing software, WMS, ERP)</li><li>Ensure full compliance with transport regulations, safety standards, and internal policies</li><li>Proactively identify and mitigate operational risks, maintaining business continuity</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field</li><li>Professional certifications in logistics or supply chain management are advantageous</li><li>Minimum 6 years of proven experience in a senior operations leadership role</li><li>Prior experience in freight forwarding or logistics sector is highly desirable</li><li>Demonstrated ability to manage end-to-end branch operations, including logistics, client service, and team leadership</li><li>Strong understanding of transport regulations, safety standards, and operational compliance</li><li>Proficiency in Microsoft Office (Word, Excel) and experience with ERP, WMS and CRM systems</li><li>Fluency in English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Exceptional interpersonal, negotiation, and presentation skills for interacting with diverse stakeholders</li><li>Ability to evaluate complex data sets, derive insights, and make informed decisions to optimize operations</li><li>A deep understanding of customer needs and the ability to deliver superior service</li><li>Keen understanding of market dynamics and a strong focus on identifying and seizing growth opportunities</li><li>Comfortable working in a dynamic, fast-paced environment with changing priorities</li><li>Excellent organizational skills with the ability to manage multiple tasks efficiently</li></ul>

Operations Director int-0404

Velmar, one of the largest retail companies in Greece and an official distributor and repairer of vehicles for 14 brands, is expanding its operations and is seeking a Car Sales Consultant in Geraka.Main Responsibilities of the Sales Consultant:<ul><li>Provide high-level customer service to the Company’s clients.</li><li>Explore and show genuine interest in the customer’s needs.</li><li>Understand and effectively communicate the competitive advantages of the brand and company represented.</li><li>Prepare and negotiate offers tailored to the customer’s needs.</li><li>Build long-term relationships of trust with customers.</li><li>Successfully manage corporate clients.</li><li>Participate in promotional activities (marketing events, trade shows).</li></ul>What We Need From You:<ul><li>University or Technical Institute degree (TEI/AEI)</li><li>At least 2 years of experience in automotive sales</li><li>Good computer skills</li><li>Good command of English</li><li>Goal-oriented mindset</li><li>Customer-centric approach</li><li>Strong communication and negotiation skills</li></ul>The Company Offers:<ul><li>Competitive compensation package</li><li>Dynamic and modern working environment</li><li>Career development opportunities within a leading business group</li></ul>

Sales Consultant - Γέρακα

We are offering a great work experience in amazing Athens, Greece for a role as a Swedish Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Swedish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!&nbsp;

Swedish Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Norwegian Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Norwegian, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in a hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

Norwegian Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Dutch Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Dutch, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

Dutch Banking Advisor

Iaponiki S.A., a leading company in the independent automotive Aftermarket in Greece, with a nationwide network of stores and international collaborations, is seeking Sales Excellence Supervisor, based in Pallini, Attica:−Main Responsibilities:<ul><li>Analyze current sales processes and workflows to identify areas for improvement and implement best practices.</li><li>Monitor, track, and report key performance indicators (KPIs) for the sales team to ensure targets are met or exceeded.</li><li>Collaborate with the sales leadership to design and deliver training programs aimed at improving sales techniques, product knowledge, and customer engagement.</li><li>Ensure the sales team has access to and is effectively using the appropriate sales tools, CRM systems, and reporting tools to enhance efficiency.</li><li>Work closely with cross-functional teams including marketing, product development, and customer service to align strategies and improve the overall sales process.</li><li>Provide accurate sales forecasts, analyze trends, and identify opportunities for improvement in sales strategies and customer engagement.</li><li>Provide ongoing coaching to sales staff, helping them overcome obstacles and improve their selling techniques.</li><li>Stay up to date with market trends, competitors, and customer preferences to guide the sales strategy.</li><li>Prepare and present regular reports on sales performance, progress, and areas for improvement to senior management.</li><li>Ensure the sales team complies with internal policies and industry regulations.</li><li>Oversee the branch network operations to ensure consistency in sales processes, customer service standards, and performance metrics across all locations.</li></ul> Requirements:<ul><li>Bachelor’s degree in Business Administration, Sales, Marketing, or related field.</li><li>Master’s degree will be considered as an asset.</li><li>Minimum of 3 years of experience in sales, specifically in a supervisory role.</li><li>Experience in sales training and development</li><li>Experience in working directly with a branch network.</li><li>Tech-savvy, proficient in using sales tools, CRM systems, and the Microsoft Office Suite, particularly Excel for data analysis.</li><li>Adept at analyzing complex data to generate actionable insights that drive process improvements.</li><li>Deep understanding of sales principles, processes, and the customer journey.</li><li>Excellent verbal and written communication skills.</li><li>Problem-solving skills are a must, with a proactive approach to overcoming challenges.</li></ul> The Company offers:<ul><li>Competitive remuneration package &amp; performance-based bonuses.</li><li>Corporate vehicle.</li><li>Private Health Insurance.</li><li>Career opportunity in a steadily growing company.</li><li>Supportive and collaborative work environment.</li><li>Continuous learning opportunities through training and development programs</li></ul> To apply for this position, please send your CV to hr@iaponiki.gr with reference code: SES

Sales Excellence Supervisor

Intellectica is seeking a&nbsp;Senior Presales Engineer&nbsp;on behalf of its client, a leading cloud solutions provider and digital transformation company with a strong presence in Greece, Central, and Eastern Europe. The company is a top-tier Microsoft Cloud Partner with multiple Advanced Specializations and Fast Track Ready certification. Based in Athens, Greece, and reporting directly to the Sales Manager, the ideal candidate will drive sales by leveraging deep technical expertise, engaging with customers, and demonstrating the value of Microsoft solutions.Key activities and responsibilities of this role include:<ul><li>Managing public tenders from initiation to completion, ensuring full compliance and optimizing bid success</li><li>Collaborating with the Technical Delivery and Sales teams to design, integrate, and propose Microsoft (MS365, Azure) solutions</li><li>Developing and delivering high-impact technology proposals, defining project scopes, deliverables, and work plans</li><li>Engaging with executive stakeholders to cultivate and maintain strong business relationships</li><li>Advising customers on optimal products and services to meet their specific needs</li><li>Preparing reports and presentations, analyzing data, and providing strategic insights and recommendations</li><li>Strengthening customer relationships to support service expansion and adoption</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Science or a related field; Cloud Technical Certifications are highly desirable</li><li>Minimum of three years of hands-on experience in&nbsp;pre-sales&nbsp;within the technology consulting or IT solutions sector</li><li>Extensive experience working with the&nbsp;public sector and public tenders</li><li>Strong understanding of public procurement processes and legal frameworks</li><li>Experience in both cloud and on-premises environments is a significant advantage</li><li>Proficiency in Microsoft Office Suite</li><li>Fluency in both English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Exceptional communication and interpersonal skills</li><li>Strong understanding of sales techniques and effective problem-solving abilities</li><li>Demonstrated discretion, reliability, and professionalism</li><li>Customer-centric mindset, with a strong focus on results</li><li>Problem solving skills with the ability to identify challenges and contribute to solutions within a team</li></ul>Benefits provided by the company:<ul><li>Laptop, screens, mobile phone (with unlimited data and voice plan) and software tools</li><li>Private health insurance</li><li>Hybrid work model</li><li>Flexible working policy</li><li>Continuous learning and development opportunities</li><li>Structured career development plan</li><li>Employee referral bonus program</li></ul>

Senior Presales Engineer int-0297

The primary objective of the role is to resolve technical issues at the customer's premises, aiming for the immediate restoration of service and the delivery of high-quality support, ensuring a positive customer experience.&nbsp;Key Responsibilities and Duties<ul><li>Identify and report technical issues related to service faults</li><li>Resolve technical problems and customer requests promptly and professionally</li><li>Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance</li><li>Promote Vodafone products and services to enhance the overall customer experience</li></ul>Who you are<ul><li>Experience in a technical support department (optional)</li><li>Strong communication skills</li><li>Customer-oriented mindset</li><li>Problem-solving abilities</li><li>Initiative, responsibility, and a sense of urgency</li><li>Adaptability and ability to prioritize tasks and respond to changing needs</li><li>Knowledge of fixed telephony products and services</li></ul>&nbsp;Technical/Professional Qualifications<ul><li>Degree or Certification from a Technological Institute or relevant technical school</li><li>Good command of Greek and English (both spoken and written)</li><li>Good knowledge of MS Office tools (Excel, Word, etc.)</li><li>Previous experience as a Field Technician will be considered as a plus (but not required)</li><li>Understanding of xDSL technologies (POTS/VoIP) will be also considered as a plus (but not required)</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive compensation</li><li>Performance-based bonus, linked to productivity and customer evaluations</li><li>Company car&nbsp;with a monthly fuel allowance (also for personal use)</li><li>Medical Plan coverage</li><li>Company mobile phone and tablet</li><li>Full work equipment provided</li><li>Opportunities for growth and advancement</li></ul>

Field Service Engineer

Having a leadership presence in the automotive sector for over a century, at Saracakis Group of Companies, we are always looking for passionate people to join our team. You’ll be part of the Volvo Athens Car Workshop team.&nbsp;Personal Service Technician (PST)&nbsp;#YourRole in more detail✅ Responsible for the entire customer and workshop process, for the PST to deliver customer satisfaction and an efficient workshop process.✅ Responsible for retrieving and documenting all relevant information connected to having a complete work order at first customer contact. Responsible for customer and production planning including giving price information.✅ Responsible for all work order administration including invoicing of Warranty/Goodwill, Insurance cases, and Leasing companies.✅ Responsible for identifying and ordering of parts, together with Workshop Support if needed.✅ Responsible for following Volvo methods when performing all types of jobs in the workshop. Support in following local workshop standards and routines.✅ Responsible for performing PDS and installing accessories for customers as well as the sales department.✅ Responsible for reporting faults or deviations in the Volvo systems to Volvo. This is to ensure that corrective actions can be taken.✅ Responsible for sharing relevant knowledge and findings with the team as well as for bringing problems to everyone's attention and solving them together with the team.✅ Responsible for following up on the customers a few days after the workshop visit.&nbsp;What will you bring:✅ Bachelor’s degree from a Technological Educational Institute (T.E.I.) or Vocational Training Institute (I.E.K.) in Mechanical Engineering or related field.✅ Five years of relevant work experience as a Mechanic or Electrician.✅ Excellent knowledge of MS Office suite and particularly&nbsp;Excel.✅ Fluency in Greek and English, both oral and written.✅ Desire for personal and professional development and growth.✅ Customer-centric philosophy with strong customer service skills.✅ Very good understanding of Mechanical &amp; Electrical/Electronic principles.✅ Good knowledge of diagnostic equipment.✅ Military obligations fulfilled (for male applicants).&nbsp;Saracakis Group of Companies BenefitsOn top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor, and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🌱 Employee or Group product &amp; services referral bonuses, regular well-being, ESG and volunteering activities.🎉Financially supporting employees’ post-graduation studies, marriages, and newborns.💰 Discounts on our company’s products.🏃‍♀️ A variety of company activities and family perks.&nbsp;

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