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SCYTALYS&nbsp;is currently looking for a skilled&nbsp;Bid Manager, passionate about their field of work.&nbsp;(Responsibilities) About the role / What you can expect:<ul><li>Identify and evaluate potential business opportunities, assessing their viability and alignment with the company's goals</li><li>Work closely with the Business&nbsp;Development, Engineering, and Program Management teams to understand client needs and expectations</li><li>Proposal preparation coordinator in terms of the preparation and submission of proposals/bids for RFIs, RFPs/RFQs, Tenders, public consultations</li><li>Prepare proposals and responses addressing RFIs, RFPs/RFQs, Tenders, public consultations</li><li>Prepare papers and presentations addressing calls from entities, authorities and organisations in Greece and abroad (EU, NATO, Middle East, Southeast Asia, South America, Africa etc.)</li><li>Perform technology assessments, inform people concerned and use the outcome as a guide for proposing new paths</li><li>Support the development of new synergies and cooperations with the defense industry, academia and institutes</li><li>Assist to the development of technical documentation both prior and post contract award</li></ul>&nbsp;Required Skills:&nbsp;<ul><li>University Degree(s) in Engineering and/or Computing</li><li>Master’s degree in a relevant discipline or an MBA will be considerate as an asset</li><li>More than five (5) years of professional experience</li><li>Cumulative professional experience in more than one of the following areas: ICT, Security, and Defense, as a Small Medium Enterprise, consultant and/or technical presales engineer</li><li>Fluent in technical writing in English and Greek</li><li>Fluent in English, including technical terminology</li><li>Have a good knowledge of the domestic and international market in terms of programs, systems, products, companies, etc.,&nbsp;considering the aforementioned areas</li><li>Have a good knowledge of new technological trends, R&amp;D programs, synergies, etc., at domestic and international level</li><li>Problem-solving, Organizational &amp; Communication skills</li><li>Excellent project management and organizational skills</li><li>Proficiency in Microsoft Office and other relevant software.</li></ul>

Bid Manager

We are seeking a highly skilled Information Security Officer to lead our organization’s security strategy, governance framework, and risk management initiatives. The ISO will ensure the protection of information assets, maintain compliance with regulatory requirements, and build a strong security culture across the company.Role ResponsibilitiesInformation Security Governance<ul><li>Establish and maintain the organization’s information security governance framework.</li><li>Develop and maintain an information security strategy aligned with organizational goals and regulatory provisions (DORA).</li><li>Prepare business cases supporting security investments.</li><li>Identify internal/external factors affecting the security strategy.</li><li>Define and monitor security metrics (KPIs, KRIs, KGIs).</li><li>Develop and maintain security policies, standards, procedures, and guidelines.</li><li>Report on security performance metrics to senior management and the Board of Directors.</li></ul>Information Risk Management &amp; Compliance<ul><li>Implement an information asset classification framework.</li><li>Conduct risk assessments, vulnerability assessments, and threat analyses.</li><li>Identify risk gaps and propose risk treatment options.</li><li>Develop and implement security controls.</li><li>Monitor changes in the risk landscape and report risks.</li><li>Support compliance with legal, regulatory, and internal requirements.</li></ul>Information Security Program Development &amp; Management<ul><li>Establish and manage a holistic information security program.</li><li>Integrate security requirements into third‑party contracts.</li><li>Define and manage internal/external resources supporting security.</li><li>Maintain security documentation (standards, procedures, guidelines).</li><li>Run security awareness and training initiatives.</li><li>Align program operations with organizational security architecture.</li></ul>Information Security Incident Management<ul><li>Define security incident categories and severity levels.</li><li>Establish processes for detection, investigation, documentation, and response.</li><li>Ensure escalation and notification procedures.</li><li>Conduct post‑incident reviews to enable continuous improvement.</li><li>Integrate incident response with disaster recovery and business continuity.</li><li>Train and equip incident response teams.</li></ul>&nbsp;Knowledge, Skills &amp; Experience<ul><li>Bachelor’s degree in Information Security, Computer Science, or related field.</li><li>Preferred certifications: CISM, CISSP, CRISC, ISO 27001 Lead Implementer/Auditor.</li><li>Proven experience in governance, risk, and incident response.</li><li>Understanding of regulatory requirements and cybersecurity best practices.</li><li>Strong communication and stakeholder management skills.</li></ul>&nbsp;What We OfferOur goal is to attract and retain talented professionals and ensure a positive and supportive work environment. We offer:<ul><li>The opportunity to work in a leading insurance company with strong positioning in the local market</li><li>A competitive compensation package aligned with qualifications and experience</li><li>Hybrid working model</li><li>Health insurance plan for the employee and eligible family members</li><li>Continuous training and professional development opportunities</li><li>Nursery / childcare allowance</li><li>Preferential rates on Eurolife FFH insurance products</li></ul>

Information Security Officer

SingularLogic, a Space Hellas Group member, is a leading Enterprise Software and Digital Integrated Solutions and Services provider for large enterprises and organizations of the Private and Public sectors.We are working closely with our clients to develop secure, innovative technology for innovative business models, so that they can grow and be competitive in an interconnected world. SingularLogic has created and fostered a culture of excellence for customer care and software development and we invite you to be part of this winning team. The Opportunity &nbsp;We are looking for a motivated PHP Developer to join our agile team of professionals. If you are passionate about technology, constantly seeking to learn and improve skill set, then you are the type of person we are looking for!Responsibilities<ul><li>Write well-designed code</li><li>Produce detailed specifications</li><li>Interface with internal teams to gather requirements and develop software solutions</li><li>Troubleshoot, test and maintain the core product software and databases to ensure strong feature quality</li><li>Contribute in all phases of the development lifecycle</li></ul>Requirements<ul><li>Full-stack developer with at least 3 years of working experience</li><li>Previous working experience as a PHP developer for 2 years</li><li>Experience in HTML5, CSS3, jQuery and JavaScript.</li><li>Familiarity with SOLID principles and software design patterns</li><li>Experience in Open Source E-shop&nbsp;or CMS platforms</li><li>Experience consuming and developing REST APIs</li><li>Hands on experience with SQL schema design</li><li>Creative and efficient problem solver</li><li>Keen to learn new technologies</li></ul>Nice to have<ul><li>Knowledge of at least one javascript framework/library (Angular, React, Vue.js)</li><li>Familiarity with LAMP environments</li></ul>We offer<ul><li>Attractive remuneration package</li><li>Training&nbsp;</li><li>Friendly working environment</li><li>Work/life balance</li><li>Opportunity to develop your career and skills by joining complex and large projects</li><li>Private insurance</li></ul>&nbsp;&nbsp;&nbsp;

PHP Developer

WINGS ICT Solutions is looking for a Frontend Developer with experience in development activities, R&amp;D projects and team-oriented projects.The main responsibilities will involve:<ul><li>Collaboration with Web Developers in the team and designers on front end application development,</li><li>Understand and Work on business goals, user needs and technical constraints,</li><li>Development of cutting-edge web applications that look and perform superbly across all platforms,</li><li>Enhancing the performance and reliability of our current web-based application features,</li><li>Concept exploration and prototyping UI designs with the latest technologies.</li></ul>RequirementsEducational requirements:<ul><li>Bachelor’s Degree in (Technical) University degree in Information and Communications Technologies, Computer Science, Electrical &amp; Computer Engineering or equivalent</li></ul>Essential technical skills:<ul><li>At least 3 years of demonstrable experience on industry projects</li><li>Good knowledge and understanding of JavaScript fundamentals</li><li>Proven working experience with Angular or React</li><li>Experience with CSS and HTML</li><li>Experience with version control system (Git)</li></ul>Nice to have:<ul><li>Mobile development experience will be considered as a plus</li><li>Experience in Typescript</li><li>Experience in writing Unit tests and e2e tests</li><li>Familiarity with CI/ CD tools</li></ul>Other Qualifications <ul><li>Excellent Communicational skills, oral and written</li><li>Fluent English, oral and written</li><li>Ability to create comprehensive solutions</li><li>Candidate must be able to work independently or within a team environment</li><li>Strong sense of responsibility and ownership of all involved activities</li></ul>Benefits <ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on your performance.</li><li>Remuneration based on your experience and skills.</li><li>Participation in state-of-the-art projects and tech challenges</li><li>Personal and professional development, amongst industry experts and talented people</li><li>Continuous learning, having access to broad resources for professional and personal development</li><li>Friendly environment and fun team members, with fresh ideas</li><li>Modern workspace, at a very good location</li></ul>

Frontend Developer

Your role as a&nbsp;Senior&nbsp;Cyber Security Engineer&nbsp;will enable you to work alongside fellow Cyber Security engineers, who are incredibly passionate about what they do and are characterized by their commitment to working as a team and their ever-present customer focus. In this role, you will actively participate and contribute to technical advisory, planning, delivery and support of best-in-class cybersecurity solution technologies for our clients, and you will find yourself in a personal learning, challenging, and development fast-track and will be given many opportunities to get exposure and make an impact that matters.During your tenure as a Senior Cyber Security Engineer, you will be able to:<ul><li>Be part of a global community of Deloitte experts in Cyber Security Engineering.</li><li>Work on projects focused on development and continuous improvement of security infrastructure.</li><li>Support clients in identifying weaknesses in their infrastructure by deploying, configuring and supporting Cyber Security tools.</li><li>Support your wider team in the delivery of cyber security work, including threat modelling, security architecture assessments, cloud security vulnerability assessments, Infrastructure security management, etc.</li><li>Work closely with the team towards the continuous improvement of services offered.</li><li>Receive training and attain certifications in the use of cutting-edge cybersecurity products but also on various cybersecurity engineering topics.</li><li>Work closely with the best experts from many different disciplines and geographies.</li></ul>&nbsp;#WinningRequirementsTo qualify for the role, you must have:<ul><li>Bachelor’s Degree in Computer Science, Computer and Network Engineering, IT,&nbsp;&nbsp;or equivalent work experience.</li><li>At least 2 years of experience in SOC environment with hands-on knowledge of security-related products and technologies (e.g. Network/Endpoint Security, IDS/IPS, Firewall, SIEM, XDR, SOAR etc.)</li><li>Experience in troubleshooting security and related network issues.</li><li>Professional certifications such as Checkpoint Certification (CCSA), Fortinet NSE4, Cisco CCNA, Microsoft SC-200, Microsoft AZ-500 would be considered a strong plus.</li><li>Commitment to teamwork and ability to build strong client relationships.</li><li>Strong communication skills (in Greek and in English).</li><li>Ability to maintain professionalism and always strive for high ethical standards.</li><li>Military obligations fulfilled where applicable.</li></ul>&nbsp;#ChooseDeloitteif: <ul><li>You want to work with inspiring, ambitious, and supportive people with diverse geographical and academic backgrounds and extensive skills.</li></ul><ul><li>You get excitement in managing clients shifting priorities and accomplish tasks in a challenging, fast-paced environment.</li></ul><ul><li>You like to nurture people and share your knowledge with others.</li></ul>&nbsp;#AboutDeloitte Our servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.&nbsp;Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged, and feel a sense of purpose and meaning in what they do each day.&nbsp;Sounds like the sort of role for you? Apply now.&nbsp;This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see www.deloitte.com/ about to learn more.DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500ℜg; companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.This communication contains general information only, and Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, is not, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte organization shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte organization refers to Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities collectively.© 2024&nbsp;For more information contact Deloitte Central Mediterranean.

Senior Cyber Security Engineer

Responsibilities:<ul><li>Analyzes complex datasets to generate insights for decision-making, strategic planning, and scenario analysis, using SQL and supporting AI data preparation and integration.</li><li>Ensures data accuracy, consistency, and governance by developing quality checks and improving data processes.</li><li>Collaborates on reporting frameworks and dashboards, while maintaining and enhancing reports (e.g., Targit) and coordinating with external providers.</li><li>Supports ERP users and systems to ensure smooth day-to-day business operations.</li></ul>Qualifications / Experience:<ul><li>Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, Business Analytics, Information Systems or any relevant field.</li><li>A Master’s degree in any of the above fields will be considered an asset.</li><li>Minimum 2 years of previous work experience in a similar position.</li><li>Previous work experience in IMOS and/or Navision will be considered an asset.</li><li>Fluency in English.</li><li>Excellent knowledge of MS Office and SQL.</li></ul>

Data Scientist

We are looking for a data-driven and strategic SEO Manager to join our Commercial team at SKY express. In this role, you will lead the development and execution of the company’s end-to-end SEO strategy across traditional and AI-powered search environments, driving organic traffic, customer acquisition, and revenue growth across all markets. By combining technical expertise, content optimization, and cross-functional collaboration, you will enhance brand visibility, safeguard website performance, and contribute to the long-term organic growth roadmap aligned with business objectives.Responsibilities:<ul><li>Develop and lead the SEO strategy, defining the roadmap, setting KPIs, and identifying priority markets and audiences aligned with business goals.</li><li>Lead technical SEO activities, ensuring optimal website performance, crawlability, and indexability, while resolving issues in collaboration with Product and Engineering teams.</li><li>Drive on-page and content optimization, defining best practices and translating keyword insights into actionable recommendations for Content and Brand teams.</li><li>Build and strengthen off-page SEO presence, executing link-building and digital PR strategies while monitoring backlink quality and compliance.</li><li>Lead AI Search &amp; Answer Engine Optimization initiatives, ensuring consistent and accurate brand visibility across AI-powered platforms.</li><li>Monitor and analyze SEO performance, tracking key KPIs and delivering clear insights and recommendations to stakeholders.</li><li>Collaborate cross-functionally with internal teams and external partners, ensuring alignment and continuous improvement based on industry trends and updates.</li></ul>Competencies:<ul><li>Excellent communication and stakeholder management skills, with the ability to translate SEO requirements for non-technical audiences.</li><li>Strong analytical and data-driven mindset with the ability to interpret complex datasets.</li><li>Commercial mindset that connects organic performance to revenue outcomes.</li><li>Highly organized, strategic and detail oriented.</li></ul>Requirements:<ul><li>Bachelor’s degree in Marketing, Business Administration, Communications, Computer Science or a related field.</li><li>Minimum 4 years of hands-on experience in SEO, ideally within e-commerce, travel, or B2C environments.</li><li>Hands-on expertise with GA4, Google Search Console, a leading SEO suite (Ahrefs, Semrush, Sistrix or similar) and a crawler such as Screaming Frog.</li><li>Working knowledge of HTML, JavaScript rendering and structured data (schema.org), and how they impact crawling and indexing.</li><li>Solid knowledge of technical, on-page and off-page SEO, with a strong understanding of emerging AI search and answer engine optimization (GEO / AEO) and related tooling.</li><li>Fluency in Greek and English (verbal and written).</li></ul>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

SEO Manager

The job holder iis responsible for developing and executing the category’s product strategy to drive profitability and performance. The role ensures a competitive assortment aligned with customer needs, leverages data for decision-making, and collaborates with internal teams and vendors to deliver a strong commercial outcome.Key accountabilities:<ul><li>Develop and implement the buying strategy, ensuring alignment with company goals and customer demands.</li><li>Build and maintain strong relationships with vendors, negotiating terms, and securing the best product offerings to maximize profitability.</li><li>Curate a balanced assortment that reflects current trends, seasonal demands, and customer preferences while ensuring stock availability.</li><li>Stay updated on global fashion trends, emerging designers, and competitive analysis to identify opportunities for innovation and differentiation.</li><li>Monitor category performance through sales, margin, and stock reports, and implement corrective actions to achieve budget targets.</li><li>Work closely with Merchandising, Marketing, and E-commerce teams to create cohesive campaigns and in-store presentations for the Women Seasonal &amp; Lingerie category.</li><li>Understand the needs and preferences of target customer segments, using data insights to refine product selection and drive customer satisfaction.</li></ul>Required Skills &amp; Experience:<ul><li>Bachelor’s degree in Fashion, Business, or a related field.</li><li>At least 4 years of experience in buying within the fashion retail industry, ideally with a focus on Women Seasonal &amp; Lingerie brands.</li><li>Strong understanding of market trends, consumer behavior, and the competitive landscape in Women Seasonal &amp; Lingerie.</li><li>Proficient&nbsp;English&nbsp;skills (both oral and verbal).</li><li>Knowledge of Italian will be considered a plus.</li><li>Advanced MS Office skills (especially Excel) and Business Intelligence Analytics.</li><li>Excellent negotiation, communication, and relationship-building skills.</li><li>Analytical mindset with proficiency in retail systems and data-driven decisionmaking.</li><li>Passion for fashion and a keen eye for detail and trends.</li></ul>What we offer:<ul><li>​​Competitive compensation package.</li><li>Modern and pleasant working environment.</li><li>Induction to company policies, procedures, and culture.</li><li>Structured onboarding program.</li><li>Continuous training and professional development opportunities.</li><li>Exclusive employee discounts at attica department stores.</li><li>Additional privileged discounts at partner businesses (e.g., cafés, pastry shops, wellness services, etc.)</li><li>Participation in well-being events and initiatives.</li><li>Opportunity to actively contribute to the CSR team and internal community projects.</li></ul>

Fashion Buyer - Women Seasonal & Lingerie | Commercial Department

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.As a Lead Software Engineer at JPMorgan Chase within Electronic Trading Technology, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.The Cash Equities Liquidity team builds applications to support order execution across EMEA. This includes the Smart Order Router, responsible for routing orders to maximize liquidity and minimize market impact, as well as matching engines responsible for off-exchange crossing of client orders.Job responsibilities<ul><li>Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems</li><li>Develops secure high-quality production code, and reviews and debugs code written by others</li><li>Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems</li><li>Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture</li><li>Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies</li><li>Adds to team culture of diversity, opportunity, inclusion, and respect</li></ul>Required qualifications, capabilities, and skills<ul><li>Hands-on practical experience delivering system design, application development, testing, and operational stability</li><li>Advanced C++ skills</li><li>Proficiency in automation and continuous delivery methods</li><li>Proficient in all aspects of the Software Development Life Cycle</li><li>Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security</li><li>Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)</li><li>Practical cloud native experience</li></ul>Preferred qualifications, capabilities, and skills<ul><li>Cash Equities Electronic Trading</li><li>Low Latency application development experience</li><li>In-depth knowledge of the financial services industry and their IT systems</li></ul>

Lead / Senior C++ Software Engineer

As the Regional CRM Lead, you will be instrumental in defining, developing, and executing our CRM strategy within our North region, including countries in the Nordics and the Baltics. You will lead the creation of innovative programs and propositions, driving customer lifetime value and retention through advanced CRM practices.&nbsp;This role demands a highly strategic individual with a deep understanding of customer behaviour, data-driven decision-making, and a proven ability to lead cross-functional initiatives across diverse regions. The skill to connect CRM initiatives to real business impact is fundamental for succeeding in this role. The role will report directly to the Director of CRMWhat you’ll be doingDay-to-day in this role, you’ll:<ul><li>Own the strategic development and execution of customer-centric initiatives, translating business objectives into actionable, data-led campaigns and customer journeys</li><li>Collaborate closely with local marketing teams and align on a combined roadmap and shared priorities</li><li>Develop and lead the execution of sophisticated, multi-channel CRM communication strategies across email, push notifications, in-app messaging, and emerging channels, optimizing for engagement, retention, and subscription growth.</li><li>Drive the strategic integration of CRM initiatives with broader marketing, product, and design roadmaps to create seamless and impactful customer experiences across all touchpoints</li><li>Drive campaign reporting and performance analytics, producing actionable insights and presenting strategic recommendations to senior leadership to inform roadmap prioritisation</li><li>Establish governance and quality assurance standards for all outbound communications to ensure compliance with industry regulations and adherence to brand tone and guidelines</li><li>Lead and orchestrate complex loyalty and CRM initiatives by effectively collaborating with and influencing diverse stakeholders across central and regional marketing, product, design, and the consumer business team</li><li>Identify and implement opportunities for automation, reducing manual tasks and increasing efficiency through advanced customer journey mapping and triggered workflows</li><li>Mentor and guide junior team members, providing strategic oversight, feedback, and development support</li></ul>Our humble expectations<ul><li>At least 7 years of progressive experience in loyalty program management, CRM strategy, or customer engagement roles, with a demonstrable track record of success in a senior capacity</li><li>Preferably working within B2C from a tech, e-commerce, or similar industry with at least 3 years of managerial experience</li><li>Strong leadership and influencing skills, with the ability to effectively collaborate with and inspire cross-functional teams in a global organization.</li><li>Proven experience in designing, launching, and optimizing complex, multi-channel subscription programs</li><li>Excellent communication and presentation skills, with the ability to articulate complex strategies to diverse audiences, including senior leadership</li><li>Demonstrated ability to drive innovation and adapt to a rapidly evolving technology landscape</li><li>Previous experience with Iterable/Braze/CleverTap/Leanplum is preferred</li><li>Previous experience in food delivery, on-demand delivery, or e-commerce is a strong plus</li></ul>What we offerThis is a rare opportunity to step into a high-impact regional role at one of Europe’s most loved tech companies. As Regional CRM Lead, you'll shape the future of how we connect with our customers across diverse markets in Northern Europe. You’ll get to drive CRM innovation at scale, turning data into meaningful, personalised customer experiences.You’ll work alongside talented marketing, product, and analytics teams across the region and globally—learning fast, building smart, and making a real business impact. If you're someone who thrives on autonomy, enjoys building from the ground up, and wants to help define CRM excellence at a regional level, this is the role for youHere’s what you can expect:<ul><li>A key strategic role with regional scope and visibility</li><li>Lots of room to experiment, innovate, and own your roadmap</li><li>A strong learning environment with sharp and kind teammates</li><li>The chance to build scalable, data-led CRM programs with real impact</li><li>The opportunity to work across 10+ diverse markets and customer segments</li><li>Competitive salary and benefits, plus stock options</li><li>A friendly, inclusive culture where people (and data!) come first</li></ul>

Regional CRM Lead (North Region)

We are seeking an experienced IT Project Manager &amp; Application Owner to fill a hybrid role within our IT department. This individual will be responsible for both leading the successful, end-to-end delivery of different sizes of IT projects and for assuming full lifecycle ownership of one or more key business applications. This position will focus mainly on the “Project Delivery” and “PPM (Project Portfolio Management)” domains.What We Offer:<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul>Your Responsibilities:As an IT Project Manager<ul><li>Initiation &amp; Planning:<ul><li>Collaborate with sponsors to define project scope, goals, and deliverables.</li><li>Develop detailed project plans, work-breakdown structure and resource plan</li><li>Conduct comprehensive risk assessments and develop mitigation strategies.</li><li>Establish project budget and track invoices process.</li></ul></li></ul><ul><li>RFI / RFP Preparation:<ul><li>Partner with business and technical teams to define detailed requirements for new software</li><li>Author comprehensive Request for Information and Request for Proposal documents.</li><li>Manage the vendor communication and Q&amp;A process.</li><li>Organize and facilitate vendor demonstrations.</li><li>Lead the vendor evaluation committee, develop scoring matrices and provide a final selection recommendation.</li><li>Support the procurement and legal teams during contract negotiation.</li></ul></li></ul><ul><li>Execution &amp; Control:<ul><li>Lead project kick-off meetings and regular status meetings.</li><li>Proactively manage and track project risks, issues, and dependencies, escalating as needed.</li><li>Manage the project budget, tracking actuals against forecast and handling change requests.</li><li>Prepare and deliver clear status reports and presentations to all levels of stakeholders</li><li>Ensure project documentation and deliverables are tracked, reviewed and approved</li></ul></li></ul><ul><li>Closure:<ul><li>Coordinate User acceptance testing and ensure all criterias are met for go-live.</li><li>Manage the project transition to the operational support team.</li><li>Conduct post-project reviews and "lessons learned" sessions.</li></ul></li></ul>As an Application Owner<ul><li>Strategy &amp; Roadmap:<ul><li>Develop and maintain the 3-5 year strategic roadmap for the application(s), aligning with business objectives.</li><li>Plan for the application lifecycle, including upgrades, enhancements, and eventual closure.</li></ul></li></ul><ul><li>Financial Management:<ul><li>Develop and manage the annual budget for the application(s), including licenses, maintenance, support, and enhancement costs.</li><li>Continuously track and optimize costs</li></ul></li></ul><ul><li>Operations &amp; Performance:<ul><li>Act as the primary escalation point for major incidents and problem management.</li><li>Monitor application performance, availability, and user satisfaction.</li><li>Liaise with infrastructure, database, and security teams to ensure the underlying technology stack is robust and secure.</li></ul></li></ul><ul><li>Lifecycle &amp; Vendor Management:<ul><li>Manage the backlog of bug fixes and enhancement requests</li><li>Oversee the release management and change control process for the application.</li><li>Manage the relationship with the application vendor(s), ensuring adherence to Service Level Agreements and driving value from the partnership.</li></ul></li></ul><ul><li>Compliance &amp; Security:<ul><li>Ensure the application adheres to all internal security policies and external regulations.</li><li>Elaborate compliance and security documentation during project implementation</li><li>Coordinate regular security audits, vulnerability assessments, and disaster recovery testing</li></ul></li></ul>Qualifications:Essential<ul><li>Bachelor’s Degree in Computer Science, Information Systems, or Engineering</li><li>More than 5 years of practical experience in projects related applications</li><li>Demonstrable experience as an application owner, product management</li><li>Project management certification (PMP)</li><li>Experience working in Agile methodology for managing product backlog</li><li>Proven, end-to-end experience leading RFI/RFP processes, vendor evaluation, and selection.</li><li>Strong experience managing external vendors and managed service providers</li><li>Experience of working within a culturally diverse global company</li><li>Fluent or native English speaker</li><li>Knowledge and experience on Google workplace</li></ul>&nbsp;Desirable<ul><li>Knowledge and experience with technical fields ( application architecture, servers and applications services troubleshooting,...)</li><li>Conversant in French would be advantageous</li></ul>

IT Project Manager & Application Owner 11411

We are seeking a seasoned commercial and sales-driven professional to work on the commercial strategy concerning the everyday, convenience, and luxury services we intend to offer to The Ellinikon residents and visitors.He/She will be a member of the Lamda Development Property &amp; Facility Management Team.Job SummaryThe Property &amp; Experience Commercial Manager will shape the end-to-end commercial strategy of the entire portfolio of services, including commercial planning, pricing, go-to-market, sales development and revenue execution. The portfolio includes in-home property management services, personal care, wellness, retail, and digitally-enabled daily experiences.He/She will drive commercial performance, boosting demand and customer lifetime value across all physical and digital touchpoints.In detail, the Commercial Manager will have the following responsibilities:&nbsp;<ol><li>Commercial Strategy:</li></ol><ul><li>Develop end-to-end commercial strategy for the convenience and luxury services portfolio, ensuring competitive market positioning, clear margin and growth targets</li><li>Define revenue models, pricing frameworks and promotional levers (e.g., discounts, cross-service bundles, etc.) and tiering logic</li><li>Design and execute loyalty and membership programs</li><li>Drive initiatives that increase repeat usage, upselling, cross-selling and retention</li><li>Understand and monitor uplift and portfolio-level economics</li><li>Propose, evaluate and launch new value-add services or optimize existing ones based on customer behavior and market trends.</li></ul>&nbsp;Go-to-Market, Sales Development &amp; Revenue Execution<ul><li>Define launch strategies for new services and new markets</li><li>Identify priority customer segments and adoption levers</li><li>Develop sales plans, quarterly targets, and channel‑specific tactics (digital, onsite, partner-driven)</li><li>Collaborate closely with Marketing to build compelling value propositions that improve conversion and sales funnel performance</li><li>Train internal and external teams (e.g., concierge, partners, customer support) on product positioning and messaging</li><li>Translate data and customer insights into actionable commercial strategies</li><li>Monitor growth KPIs, forecast revenue, and optimize the sales process end‑to‑end</li><li>Build dashboards and reporting frameworks to track portfolio performance</li></ul><ol start="3"><li>Market &amp; Consumer Insights:</li></ol><ul><li>Conduct market analysis and competitive benchmarking across retail, property management, personal care &amp; wellness, digital innovations shaping consumer market</li><li>Lead consumer insights programs and translate findings into actionable commercial initiatives</li><li>Coordinate with customer experience specialists to refine offerings based on customer feedback and NPS insights.</li></ul>You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:Academic Qualifications:<ul><li>Bachelor’s degree in Business, Economics, Marketing, Hospitality or related field</li><li>Master’s degree (MBA or MSc) preferred</li></ul>Professional Experience:<ul><li>7–10+ years in Commercial Strategy, Sales, Product Management (consumer), Business Development, Hospitality (Commercial)</li><li>Proven track record of meeting revenue and growth targets</li><li>Demonstrated experience in designing loyalty and incentives schemes</li><li>Experience in managing or influencing P&amp;L for large product portfolios</li><li>Strong analytics, pricing, and market analysis background</li></ul><ul><li>Preferred experience in one or more of the following industries:<ul><li>E-commerce platforms/ marketplaces</li><li>Luxury goods</li><li>Hospitality</li><li>Property Management</li><li>Personal Care / FMCG</li><li>Large Retail</li><li>Telecommunications</li></ul></li></ul><ul><li>Familiarity with omnichannel/digital service models.</li></ul>Skills &amp; Capabilities<ul><li>Strong command of the English language</li><li>Ability to influence cross‑functional stakeholders including sales, marketing, product development and digital</li><li>Strong commercial acumen with the ability to shape pricing and commercial strategy from scratch</li><li>Strategic thinker with the ability to translate insights into executable commercial plans</li><li>Excellent analytical skills with proficiency in Excel and data visualization tools.</li></ul>On a personal side, the ideal candidate should demonstrate the following qualities:<ul><li>Commercially driven with a growth mindset and strong business judgment</li><li>Strong communication skills with ability to align the organization on complex technical decisions</li><li>Able to balance strategic direction with hands-on execution</li><li>Able to drive alignment and compromise between different stakeholders</li><li>High energy and passionate individual who inspires teammates</li><li>High ownership mentality and ability to operate in a fast-paced, entrepreneurial environment</li><li>Embraces a culture of trust and transparency.</li></ul>Our Company offers:Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.Thus, we do provide:<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>

Property & Experience Commercial Manager (1734)

CrediaBank is seeking a Capital Management &amp; Risk Strategy Executive, focused on capital adequacy calculation and management, as well as active involvement in the development of the Group Risk and Capital Strategy, with particular emphasis on CrediaBank Group’s international activities. The ideal candidate should possess expertise in Regulatory Capital Management as well as knowledge in qualitative and quantitative analyses, alongside strong analytical and critical thinking and a result oriented mindset.Responsibilities• Support the implementation of the Group Risk and Capital Strategy and its integration into the overall risk governance framework• Support the implementation and ongoing application of the capital adequacy management framework, including the calculation of regulatory capital ratios, Risk-Weighted Assets (RWA) and the full assessment of capital adequacy in line with CRR/CRD requirements, ensuring accuracy and data quality• Support the design, implementation and regular update of economic and internal capital models• Perform qualitative and quantitative analyses, including comparative assessments and documentation of trends and results• Support the incorporation of securitization-related (Significant Risk Transfer (SRT) and/or Simple, Transparent and Standardized (STS) criteria) regulatory requirements, focusing on documentation, eligibility, monitoring and reporting• Support the preparation of annual regulatory and strategic reports (ICAAP, Recovery Plan, Pillar 3) and scheduled or ad-hoc stress testing exercises, in line with regulatory requirements and guidance• Monitor regulatory developments and support updates to internal systems and calculation methodologies• Support the management of internal and external audit findings, ensuring timely remediation and compliance• Documenting business requirements for implementation by technical teams, ensuring alignment between business needs and technology solutions• Participating in User Acceptance Testing (UAT) of new implementations, assessing functionality and compliance• Support the preparation of regulatory and internal reports, ensuring full regulatory and internal compliance.Qualifications• University degree, preferably in Economics, Finance or STEM disciplines• Master’s degree in economics, STEM or Technology-related fields will be considered an asset• Recognized professional certification relevant to the role (CFA / FRM / PRMIA) will be considered an additional asset• Excellent command of the English language, both written and spoken• Excellent knowledge of MS Excel Office• Knowledge of SQL, Power BI and/or other Business Intelligence tools will be considered an asset• Sound knowledge of the Regulatory Framework and Risk Management Framework• Knowledge of Financial Modelling and understanding of ER Models will be considered an additional asset• At least 7 years of professional experience, including a minimum of 3 years in a similar role• Strong analytical mindset with keen attention to detail and commitment to regulatory compliance• Critical thinking and problem-solving skills• Ability to synthesize complex information and propose holistic, result-oriented solutions• Excellent communication and collaboration abilities.• Strong team-oriented approach and ability to collaborate effectively with diverse stakeholders• Flexibility, adaptability and capability to manage change• Commitment to continuous learning and professional development.

Capital Management & Risk Strategy Executive

We are currently looking for a Treasury Officer – Front Office to join our Treasury team in Athens. The Treasury Division, operating as a value and service center, provides services to all METLENS’ Business Units, co-ordinates access to both domestic and international financial markets and manages the financial risks relating to the Company’s operations. Risk Management function is tasked with the proper management of a variety of market risks such as FX, Interest rates and Commodities. The function aims to secure the company’s financial performance by hedging risks through a broad range of derivative products, traded with a number of foreign and domestic prominent market members and exchanges. Front Office is currently being enhanced to contribute to the function’s continuous effort of developing right capabilities and staying ahead of challenges of a fast-growing group and a highly volatile and unpredictable marketplace.&nbsp; &nbsp; Your role will encompass:<ul><li>Engages in trade execution with internal and external counterparties as well as relevant trade booking and daily reconciliation within TMS.</li><li>Collaborates with company’s business units for the effective and timely recognition and calculation of related financial risk exposures.</li><li>Monitors global macro and micro market developments related to company’s risks and contributes to the creation of a reliable and comprehensive hedging strategy.</li><li>Evaluates company’s financial risks and proposes optimal products’ combination for effective mitigation, in compliance with company’s business strategy.</li><li>Collaborates with Finance and company’s Business Units to carry out monthly reconciliation of actual exposures vis-à-vis open positions and proposes potential actions for effective calibration.</li><li>Actively assists the Treasury’s Risk Management function in preparing various reports and presentations in relation to functional activities and financial markets’ performance.</li><li>Prepares ad-hoc analyses and high-level briefings to the top management for major economic, political and market events, affecting company’s risk exposures.</li></ul>&nbsp;What you bring to the role:<ul><li>Bachelor’s degree in Finance, Economics, or a quantitative discipline.</li><li>Master’s degree in Finance or Banking will be considered an asset.</li><li>+4 years' of experience in a similar position within banking, corporate treasury, or financial markets.</li><li>Experience working in a dealing room (Bank or Corporate), comfortable with trade execution processes, pricing mechanics, and market monitoring.</li><li>Strong understanding of financial derivatives and their applications.</li><li>Excellent analytical and mathematical abilities.</li><li>Proficiency in MS Office, especially Excel and Power BI.</li><li>Familiarity with market price vendors like Reuters and Bloomberg.</li><li>Strong numerical skills and structured, disciplined thinking.</li><li>Knowledge or experience in commodities markets is a plus.</li><li>Effective communication and interpersonal skills.</li><li>Fluent in Greek and English.</li></ul>&nbsp;&nbsp;Share the same Value-Based Behaviors:<ul><li>People &amp; Personal growth</li><li>Results orientation &amp; Safety excellence</li><li>Collaboration &amp; Trust</li><li>Empathy &amp; Effective communication</li><li>Flexibility &amp; Adaptability</li></ul>&nbsp;Your Benefits:<ul><li>Competitive remuneration package</li><li>Ticket Restaurant Card</li><li>Group Health Insurance Plan</li><li>Preferential household electricity plan</li><li>Pension Plan</li></ul>

Treasury Officer - Front Office

We are looking for a hands-on Marketing Generalist who thrives in a fast-paced environment and enjoys wearing multiple hats. This role is perfect for someone who combines creativity with analytical thinking, wants to actively shape brand presence, and contribute directly to business growth. You won’t just “support” marketing activities — you’ll be part of building and evolving them.Key Responsibilities:<ul><li>Execute multi-channel marketing campaigns (digital and offline)</li><li>Support content development for website, newsletters, and marketing materials</li><li>Coordinate email marketing campaigns and maintain CRM lists</li><li>Monitor and analyze campaign performance (KPIs, ROI, engagement metrics)</li><li>Collaborate with internal teams (sales, product) to align messaging and campaigns</li><li>Support event planning, exhibitions, and promotional activities</li><li>Conduct market research and competitor analysis</li><li>Work with external partners and vendors when needed (media, etc.)</li></ul>Skills &amp; Experience:<ul><li>Bachelor’s degree in Marketing, Business Administration, Communications, or related field will be considered an asset</li><li>1-2 years of experience in a marketing role</li><li>Strong understanding of digital marketing (social media, email, SEO basics)</li><li>Experience with marketing tools (e.g., Google Analytics, Meta Business Suite, email platforms like Mailchimp) is a plus</li><li>Excellent written and verbal communication skills in English</li><li>Strong organizational and project management skills</li><li>Ability to multitask and manage multiple projects simultaneously</li><li>Analytical mindset with attention to detail</li><li>Creative thinking and problem-solving ability</li><li>Proficiency in Microsoft Office / Google Workspace</li><li>Basic design skills (Canva, Adobe Suite) are a plus</li></ul>

Marketing Generalist

Main tasks:<ul><li>Cooperation with local and international providers for pricing requests</li><li>Build and maintain good business relationships with customers</li><li>Coordinate with sales &amp; Technical teams</li><li>Design Telecom solutions</li></ul>&nbsp;Required qualifications:<ul><li>Bachelor degree in the field of Telecommunications</li><li>1-2 years of proven experience in similar position</li><li>Working Experience in Telecom Industry</li><li>Knowledge of Networking technologies (SDH, MPLS, ETHI)</li><li>Excellent Knowledge of MS Office</li><li>Excellent knowledge of English (both written &amp; spoken)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Willingness to learn and develop new skills</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

Telecom Presales Engineer

The Direct Retail Account Management Executive has a crucial as he / she is the primary point of contact between the existing customer and Ayvens. He/She provides customer support, planning and implementation expertise for the account. He/She will also have the opportunity to further develop the relationship with our clients, focus in proactive sales process that invests time into understanding the overall picture of an account and leverage the information to build influence and sales over timeResponsibilities:<ul><li>Client oriented approach - actively listen to the customers and provide them with the best possible offer/solution that suits their needs.</li><li>Proactive contact with customers in order to renew our cooperation</li><li>Focus on the result and ensure to maximize the sales renewal rate.</li><li>Exhibit high level of ownership and close monitor all the required steps to manage the overall relationship.</li><li>Act as a customers’ advocate within the organization by working to build consensus and effectively handle complaints to keep them satisfied.</li><li>Use judgement to identify, trouble-shoot and resolve day to day tasks. Get involved whenever it is needed, even in non-selling activities.</li><li>Work with speed and agility to learn everything about our clients so that we will be able to serve them better</li><li>Keep abreast of the latest developments and trends in the Fleet Management and Automotive Industry</li><li>Keen to influence and to contribute to technical development and overall improvement of our processes in own or other related business areas and of our services.</li><li>Implementation of Ayvens loyalty plan and annual plan of visits</li></ul>Required Knowledge &amp; Qualifications:&nbsp;<ul><li>University Degree (preferably in Economics, Business or Finance).&nbsp;</li></ul><ul><li>Professional experience with a minimum of three (3) years in an equivalent level, preferably in B2B services.&nbsp;</li><li>Very Good knowledge of MS Office (Excel, PowerPoint).&nbsp;</li><li>Excellent communication skills both written and oral.&nbsp;</li><li>Adequate knowledge of Automotive industry.&nbsp;</li><li>Very good command of the English language.</li><li>Customer Service Mentality.&nbsp;</li><li>Effective on rapport building.&nbsp;</li><li>Challenger with strong negotiation skills.&nbsp;</li><li>Analyze conflicting situations and take action.</li><li>Ability to present effectively.&nbsp;</li><li>Ability to use common sense in problem solving.&nbsp;</li><li>Ability to work under pressure and take decisions quickly.&nbsp;</li></ul>

Account Management Executive JR_10038067

Reporting to the Group IT Applications Manager, you will be responsible and accountable for:The Position: •Deliver SAP SD &amp; Logistics solutions within S/4HANA programs and enhancement initiatives •Participate in full lifecycle implementations (design, configuration, testing, go-live, support) •Analyze business requirements and translate them into functional specifications and system solutions •Configure and optimize Order-to-Cash (OTC) processes and related logistics functionalities •Ensure integration between SD and other modules (MM, FI, Logistics Execution) •Support testing cycles (SIT, UAT) and defect resolution •Collaborate with business stakeholders and external partners •Provide post-go-live support and continuous improvement of SAP solutions •Contribute to documentation, knowledge transfer, and user trainingQualifications &amp; Competencies required: •Bachelor’s degree in Computer Science, ΙΤ, Business Administration, Logistics or related field •3–5 years of SAP SD / Logistics experience •Experience in at least one end-to-end S/4HANA implementation •Strong knowledge of Order-to-Cash (OTC) processes •Hands-on experience in SAP SD configuration (pricing, billing, shipping, master data) •Understanding of integration points with MM and FI modules •Experience in testing, data migration, and cutover activities •Ability to gather and document business requirements •Strong analytical and problem-solving skills •Good communication and stakeholder management capabilities •Experience with SAP IS-Retail is considered a strong advantage •Familiarity with SAP Fiori and modern SAP UX is a plus •Experience with SAP Activate / Agile methodologies is an asset We offer: •Competitive remuneration &amp; benefits package&nbsp; •Extensive continuous training&nbsp; •Career &amp; development prospects in Fourlis Group

IT Mid-Senior SAP SD/Logistics Consultant

The Greek leading Biscuits &amp; Bakery company Ε.J. PAPADOPOULOS S.A.&nbsp; is seeking to employ a talented, driven &amp; committed: Research &amp; Development Sensory Technologist &nbsp;to join the R&amp;D team in Athens&nbsp;The role:&nbsp;The candidate will be part of the R&amp;D Sensory team, reporting to R&amp;D Sensory &amp; Pilot Manager, participating in all the activities related to sensory tests, panel management, data analysis, and presentation of sensory results that help to guide R&amp;D project teams and other internal collaborators.Key Responsibilities:<ul><li>Design and execute sensory evaluation studies</li><li>Prepare samples according to standardized protocols</li><li>Coordinate and support sensory panels during testing sessions</li><li>Perform statistical analysis using statistical software</li><li>Generate concise, informative reports and/or verbally present complex technical information to technical and non-technical audiences.</li><li>Maintain sensory lab organization, materials and documentation.</li><li>Develop and optimize sensory testing methodologies and protocols</li><li>Train and manage sensory panels</li><li>Product development and sample preparation for panel training</li><li>Collaborate cross- functionally with R&amp;D, Marketing, and Quality teams</li><li>Staying current with literature and information about sensory evaluation</li><li>Stay up to date with industry trends and innovations in sensory science</li></ul>&nbsp;Qualifications:<ul><li>Preferably 1-4 years of experience, in sensory evaluation preferably in a food company</li><li>Bachelor’s degree in food science or a related field</li><li>Master’s degree in Sensory Science or a related discipline (preferred)</li><li>Demonstrated knowledge and experience of Sensory and Consumer testing methodologies including descriptive analysis- panel moderating- discrimination testing- consumer research- questionnaire design- data analysis and interpretation.</li><li>Developed soft skills required for effective data, analysis, presentation and business influence based on results</li><li>Proficiency in statistical tools (e.g. XLSTAT)</li><li>Fluent in English</li><li>Time management and organizational skills</li><li>Able to multitask- work alone and in a team</li><li>Solid verbal, written, and interpersonal communication skills&nbsp;</li><li>Self-discipline, ability to work under pressure and meet deadlines</li><li>High degree of personal and professional ethics and integrity&nbsp;</li></ul>&nbsp;&nbsp;

Research & Development Sensory Technologist

The Head of Customer Service will be&nbsp;responsible for delivering a seamless customer experience across all channels (Physical Stores &amp; E-commerce Platform) , ensuring compliance with Greek and EU consumer regulations while supporting business growth and brand loyalty. Additionally, this role will manage an internal team of approximately 5 people and an external team of around 20 individuals.Key Accountabilities:<ul><li>Develop and execute customer service strategy, based on best practices for the Department Store/Retail industry.</li><li>Lead and develop teams across stores and digital channels in Greece.</li><li>Promote a strong customer-first culture.</li><li>Ensure consistent service across physical stores and e-shop.</li><li>Optimize customer journeys considering Greek consumer behavior.</li><li>Collaborate with retail and e-commerce teams.</li><li>Oversee store service desks, call center, and online support.</li><li>Track KPIs such as CSAT, NPS, and response times.</li><li>Manage staffing and seasonal demand (e.g., holidays, sales periods).</li><li>Analyze feedback from Greek customers.</li><li>Improve processes and policies accordingly.</li><li>Define the strategy around the appropriate CRM and service platforms.</li><li>Support digital transformation (chatbots, self-service tools).</li><li>Ensure compliance with Greek consumer law and EU directives.</li><li>Handle escalations and sensitive cases.</li><li>Train teams in service excellence and local customer expectations.</li><li>Work with Marketing, Logistics, and Merchandising teams locally.</li><li>Work with DPO and other departments to ensure GDPR compliance and manage relevant documentation.</li></ul>Skills Required:<ul><li>Bachelor’s degree&nbsp;(Master’s preferred).</li><li>8–12 years relevant experience with a retail/ e-commerce background.</li><li>Experience in technology solutions enabling Customer Service efficiency, including CRM platforms, Contact Center/Helpdesk and AI &amp; Automation tools.</li><li>Knowledge of Greek consumer law.</li><li>KPIs &amp; Performance Metrics; Monitor and drive performance across key customer experience indicators, including CSAT, NPS, and CES.</li><li>Ensure timely and effective customer support by optimizing response and resolution times.</li><li>Oversee complaint handling efficiency, ensuring fast, fair, and compliant resolution of customer issues.</li><li>Foster high levels of team engagement and performance, aligned with service excellence standards.</li></ul>What we offer:<ul><li>Competitive compensation package.</li><li>Modern and pleasant working environment.</li><li>Induction to company policies, procedures, and culture.</li><li>Structured onboarding program.</li><li>Continuous training and professional development opportunities.</li><li>Exclusive employee discounts at attica department stores.</li><li>Additional privileged discounts at partner businesses (e.g., cafés, pastry shops, wellness services, etc.)</li><li>Participation in well-being events and initiatives.</li><li>Opportunity to actively contribute to the CSR team and internal community projects.</li></ul>

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