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Your skills<ul><li>Minimum 18 months of experience in a similar IT support role</li><li>Knowledge of Windows 10/11 and Microsoft Office 365</li><li>Basic understanding of Active Directory, Azure VPN, and networking concepts</li><li>Good communication skills in English and local language</li><li>Ability to work independently, follow instructions, and meet deadlines</li><li>Familiarity with PC hardware and ability to handle physical equipment</li></ul>Your tasks<ul><li>Provide hands-on support to install, troubleshoot, and repair desktops, laptops, printers, and other IT equipment</li><li>Manage software issues, focusing on Microsoft Office 365, and assist with user accounts via Active Directory and Azure VPN</li><li>Log and manage IT support tickets accurately and on time</li><li>Perform basic network troubleshooting (TCP/IP, VPN, DNS, DHCP)</li><li>Set up PC workstations, carry out device rollouts, and manage IT inventory</li><li>Support meeting room equipment and provide on-site smart hands assistance for network and server devices</li></ul>Be part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.Your benefits<ul><li>Buddy program</li><li>Health/ Medical insurance</li><li>International job opportunities</li><li>Onboarding program</li><li>Staff discounts</li><li>Unlimited employment contract</li></ul>

Onsite Technician

HELLENIC CABLES S.A.&nbsp;is seeking a Project Manager&nbsp;to join our dynamic &amp; fast growing Project Management Office in Marousi.As a Project Manager, you will possess full authority and accountability for the project, overseeing and controlling all aspects to ensure successful delivery within the approved budget and schedule.Responsibilities&nbsp;<ul><li>Coordinate internal resources and third parties/vendors for the flawless execution of projects</li><li>Ensure that all projects&nbsp;are delivered&nbsp;on-time, within scope and within budget</li><li>Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility</li><li>Ensure resource availability and allocation</li><li>Develop a detailed project plan to track progress</li><li>Use appropriate verification techniques to manage changes in project scope, schedule and costs</li><li>Measure project performance using appropriate systems, tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with the client and all stakeholders</li><li>Perform risk management to&nbsp;minimize&nbsp;project risks</li><li>Establish and maintain relationships with third parties/vendors</li><li>Create and maintain comprehensive project documentation</li></ul>Requirements&nbsp;<ul><li>Degree in Electrical/Mechanical/Civil Engineering</li><li>Relevant working experience</li><li>Strong organization skills to prioritize workload</li><li>Strong analytical skills to evaluate problems/opportunities and drive cost-effective solutions</li><li>Effective interpersonal, communication and teamwork skills</li><li>Good mathematical ability</li><li>Results and action oriented</li><li>Fluent in English</li><li>Fluent in German will be consider an asset</li></ul>The Company Offers&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

PROJECT MANAGER (2174)

Kuehne + Nagel Group is the world's leader in logistics companies. Its strong market position lies in the Road Logistics, Sea Logistics, Air Logistics and Freight Logistics, with a clear focus on providing IT-based supply chain management services. We are now seeking to hire a Sea Logistic Global Pricing Analyst&nbsp;What we would like you to bring<ul><li>Bachelor Degree in Business, Shipping or Logistics</li><li>At least five (5) years relevant experience</li><li>Very good knowledge of freight forwarding ,import and export, LCL and FCL</li><li>Solid MS Office applications experience and skills, especially Excel</li><li>Excellent written and verbal communications skills in English.</li></ul>What's in it for you<ul><li>Ensure Global Pricing Process execution and adherence</li><li>Analysis of assigned RFQ and flag special requirements</li><li>Actively execute the launch of directly controlled RFQ’s</li><li>Take full accountability for the RFQs completion assigned</li><li>Run data quality analyses on the information received before final submission</li><li>Formulate timely and accurate responses to Global RFQs</li><li>Care taking of bunker formulas and rate adjustments (index)</li><li>Ensure accuracy and completeness of Statistics for assigned area of responsibility</li><li>Ensure completeness and accuracy of TQT / SeaTender database elements</li></ul>Kuehne + Nagel in Greece offers competitive compensation packages, training, excellent career prospects, private medical insurance plan and challenging working environment.

Sea Logistic Global Pricing Analyst (Athens/Kallithea)

Our Deals Services team is a leading provider of Corporate Finance, M&amp;A advisory, and Capital Raising services in Greece. We support high-profile transactions across a wide range of industries, delivering strategic advice and hands-on execution at every stage of the deal process. Our experienced professionals work with a diverse client base — including large Greek and multinational corporations, SMEs, private equity funds, banks, and institutional investors — helping them unlock value and achieve their strategic objectives. The role in more detail:As a&nbsp;Valuations &amp; Financial Modelling Assistant / Associate Advisor, you will have the opportunity to work on challenging projects, providing financial advisory services for M&amp;A transactions and valuation services for reporting, compliance and other advisory purposes. Collaborating with a diverse team of experts, you will offer critical insights and support to clients across various industries. This is an excellent opportunity for a junior finance professional to develop their skills in a dynamic and fast-paced environment.As part of the Deals – Valuations &amp; Financial Modelling team, your role will involve conducting in-depth financial analysis and market research, developing sophisticated financial models, utilizing various valuation techniques, and preparing detailed presentations. You will gain exposure to a comprehensive suite of valuation services, participating in valuation engagements for M&amp;As, intangible assets, and other financial assets, as well as in financial model compilation and review. Additionally, you will have the chance to enhance your skills through continuous learning and professional development, positioning yourself for growth and advancement in your career.🏆&nbsp;Grant Thornton Greece Deal’s Valuations is one of six Grant Thornton firms globally to host the Center of Excellence, offering a unique framework for delivering an entire suite of valuation services. The key responsibilities of this role include:<ul><li></li></ul><ul><li>Designing and building 3-statement financial models.</li><li>Applying various valuation methodologies such as Discounted Cash Flows (DCF), Comparable Companies’ Multiples, and Comparable Transactions.</li><li>Analyzing historical financial statements to understand trends and key drivers.</li><li>Utilizing various financial databases to gain critical insights into capital markets.</li><li>Conducting industry and market research to gather relevant data and assess business viability and growth potential.</li><li>Preparing detailed valuation reports and presentations.</li></ul>The key requirements of this role are:<ul><li></li></ul><ul><li>Bachelor’s degree in Accounting &amp; Finance, Banking, Business Administration, or Economics with an excellent academic record.</li><li>Master’s degree or relevant professional qualifications (CFA) in any of the above-mentioned disciplines will be considered a strong asset.</li><li>Familiarity and a solid understanding of basic accounting concepts and valuation techniques.</li><li>Experience using CapitalIQ and Bloomberg databases will be highly regarded.</li><li>Advanced Excel and PowerPoint skills.</li><li>A genuine passion for finance.</li><li>Problem-solving, analytical, presentation, and report-writing skills.</li><li>Up to 2 years (Assistant) or +2 years (Associate) of relevant professional experience, preferably in valuations/financial modelling within an audit/consulting firm.</li><li>Fluency in Greek and English, both orally and verbally.</li><li>Military obligations fulfilled (if applicable).</li></ul> What’s in it for You?At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:<ul><li>🌈&nbsp;Diverse and inclusive workplace</li><li>🏋️‍♂️ Friendly, Dynamic Working environment</li><li>💰&nbsp;Competitive Salary &amp; Bonus</li><li>🩺&nbsp;Insurance Program for all GT members</li><li>👩‍🏫&nbsp;Fully funded Training &amp; Professional Qualifications</li><li>🏖&nbsp;Extra Days-off: August Freedays, Volunteering Days, Early leave days</li><li>🏃🏽‍♂️ Corporate Sports Teams&nbsp;(e.g., Running, Basketball, Volleyball)</li><li>🎁&nbsp;Exclusive Discounts:&nbsp;Special offers and discounts for employees</li><li>🚗&nbsp;Company Car&nbsp;(depending on job level)</li></ul>

Assistant / Associate in Deals Services | Valuations & Financial Modelling

Key accountabilities:&nbsp;<ul><li>Lead HR analytics projects from data extraction to insight delivery</li><li>Design and maintain dashboards and reports using Power BI and Qlik Sense</li><li>Perform advanced data analysis using Python, SQL, and Google Cloud Platform (GCP)</li><li>Build and deploy machine learning models for HR use cases&nbsp;</li><li>Collaborate with HR stakeholders to translate business needs into analytical solutions</li><li>Design and deliver advanced HR analytics projects across the employee lifecycle</li><li>Ensure data quality, governance, and compliance with GDPR and internal policies</li><li>Support ad hoc reporting across the HR organization</li></ul>Who you areCore competencies, knowledge:• &nbsp; &nbsp;Data Visualization: Power BI, Qlik Sense • &nbsp; &nbsp;Programming &amp; Analysis: Python, SQL • &nbsp; &nbsp;Cloud Platforms: Google Cloud Platform (BigQuery, Cloud Storage) • &nbsp; &nbsp;HR Systems: SAP SuccessFactors • &nbsp; &nbsp;Productivity Tools: Excel (advanced), PowerPoint • &nbsp; &nbsp;Experience with predictive modeling in HR contexts • &nbsp; &nbsp;Familiarity with HR metrics and KPIs • &nbsp; &nbsp;Ability to present complex data in a clear and compelling way to non-technical audiences • &nbsp; &nbsp;Familiarity with SAP SuccessFactors will be considered a plus Must have technical / professional qualifications and Experience:&nbsp;• &nbsp; &nbsp;Bachelor’s degree in Mathematics or a related field • &nbsp; &nbsp;Master’s degree in Data Science, Business Analytics, or Statistics • &nbsp; &nbsp;Proven experience in HR analytics or data science roles • &nbsp; &nbsp;Strong communication skills and ability to work cross-functionally • &nbsp; &nbsp;Excellent knowledge of Microsoft Office tools, with advanced Excel skills • &nbsp; &nbsp;Excellent command of the English language

Senior HR Data Scientist

We are looking for a highly organized and detail-oriented Back Office Administrator – Customs Clearance to join our team. In this role, you will be responsible for handling the customs clearance process for international partnerships, ensuring compliance with local and international regulations. You will work closely with customs authorities, logistics providers, and internal teams to facilitate the smooth clearance and timely delivery of shipments.&nbsp;Key Responsibilities:&nbsp;<ul><li>Process and manage customs clearance documentation for international shipments.&nbsp;</li><li>Ensure compliance with customs laws, regulations, and company policies.&nbsp;</li><li>Communicate with customs authorities and relevant stakeholders to resolve any clearance issues.&nbsp;</li><li>Monitor shipments and update relevant systems to track their status.&nbsp;</li><li>Coordinate with international partners to provide necessary information and documentation.&nbsp;</li><li>Maintain accurate records of all customs-related transactions and documentation.&nbsp;</li><li>Assist in resolving disputes or delays related to customs clearance.&nbsp;</li><li>Provide support to the logistics and customer service teams regarding customs queries.&nbsp;</li><li>Identify and implement process improvements to optimize clearance efficiency.&nbsp;</li></ul>Qualifications and Skills:&nbsp;<ul><li>Previous experience in customs clearance, logistics, or a similar back-office role.&nbsp;</li><li>Knowledge of customs procedures, tariffs, and regulations related to international shipments.&nbsp;</li><li>Strong organizational and administrative skills with keen attention to detail.&nbsp;</li><li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant customs software.&nbsp;</li><li>Excellent communication skills, both written and verbal.&nbsp;</li><li>Ability to work independently and as part of a team in a fast-paced environment.&nbsp;</li><li>Problem-solving skills and the ability to handle unexpected challenges in the clearance process.&nbsp;</li><li>Experience in working with international clients or accounts is a plus.&nbsp;</li></ul>&nbsp;

Back Office Administrator – Customs Clearance

The SAP Product Configuration Lead - Treasury and Banking is responsible for translating complex business requirements into scalable, high-quality SAP solutions. The role leads/configure solution design, system configuration, and specification development in close collaboration with architects, developers, and business stakeholders to deliver end-to-end solutions aligned with enterprise standards. The position ensures solution stability, maintainability, regulatory compliance, and data integrity across integrated SAP landscapes, leveraging deep functional and cross-module expertise.YOUR KEY RESPONSIBILITIES:• Translate treasury and banking requirements into functional/technical specifications documentation and effort estimation, promoting process simplification and standardization in collaboration with solution architects.• Ensure alignment of functional and technical requirements across workstreams to support overall business objectives, actively participating in stakeholder workshops to define required capabilities.• Configure S/4HANA Treasury components (Cash Management, Bank Account Management (BAM), In-House Cash..) and 3rd party add-ons/integrated components, ensuring adherence to approved design and architecture principles.• Lead cross-module integrations between treasury and SAP modules resolving integration issues.• Design, validate, and oversee interfaces, coordinate testing, and drive resolution of interface defects.• Ensure governance and consistency of master data (bank accounts, signatories, house banks, counterparties, instruments) and transactional data quality.• Share knowledge and provide guidance to team members, foster learning and capability building.• Plan and execute unit testing, integration testing, and user acceptance testing (UAT), ensuring solution readiness for production.• Provide training, guidance, and functional support to key users and business stakeholders to enable successful adoption.ARE THESE YOUR SECRET INGREDIENTS?• 5+ years SAP S/4HANA Treasury and Banking configuration experience.• Strong capability to analyse complex business requirements and translate them into effective, scalable SAP solutions.• Extensive experience in SAP configuration collaboration and customization for Treasury and Banking delivering solutions aligned with business and operational needs.• Proven expertise in business process mapping, analysis, and optimization for treasury and banking.• Solid track record across the full SAP project lifecycle with (business, functional and technical) design, build, testing, and go-live support.• Deep understanding of integration touchpoints between SAP S/4HANA modules and 3rd party add-ons.• Strong proficiency in producing high-quality business, functional, and technical documentation.• University degree in a relevant area or equivalent work experience.• English language proficiencyABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

SAP Product Configuration Lead (Treasury and Banking)

The Sales Specialist is responsible for managing the relationships with the online travel agencies (OTA) to drive revenue and ensure the seamless operation of our digital sales channels. The role cooperates closely with internal stakeholders to support the&nbsp;implementation of the strategies that optimize sales and elevate customer experience.Responsibilities:<ul><li>Manages and grows the relationships with OTAs to maximize revenue opportunities.</li><li>Ensures the accurate and up-to-date content (fares, schedules, promotions) on OTA platforms.</li><li>Analyzes the OTA performance using data tools to identify trends and propose improvements.</li><li>Coordinates with internal stakeholders to resolve booking or payment issues promptly.</li><li>Monitors the market and competitors’ activity to identify growth opportunities.</li></ul>Competences: <ul><li>Excellent communication and interpersonal skills.</li><li>Critical thinking and problem-solving ability.</li><li>Data analytical skills and ability to make data-driven decisions.</li><li>Strong attention to detail and results orientation.</li><li>Ability to prioritize tasks and manage time effectively.</li><li>Team player with ability to work in a fast-paced environment.</li></ul>Requirements: <ul><li>Bachelor’s degree in Business Administration, Mathematics, Statistics, or a related field.</li><li>1-2 years of experience in account management, sales, or business development (preferably in the travel/airline industry).</li><li>Strong understanding of digital sales and OTA ecosystems.</li><li>Fluency in Greek/English (verbal and written).</li><li>IT literate (MS Office suite, BI tools such as Tableau, Power BI, etc.).</li></ul>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

Sales Specialist

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic Financial Analyst to be part of our Financial Planning &amp; Control team.&nbsp;You have a challenging mission for:&nbsp;Supporting our financial planning and analysis processes, ensuring accurate budgeting, forecasting, and performance tracking. You will partner with key business teams to provide clear financial insights that guide decisions and drive growth.What&nbsp;you will&nbsp;do:<ul><li>Support budgeting and forecasting processes to ensure accurate financial planning and performance tracking.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Provide analytical support to strategic planning by modeling business scenarios and assessing financial impacts&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Analyze trends and key performance indicators (KPIs) across business segments to generate financial insights that drive growth&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Act as a Finance Business partner to commercial, sales, and operations teams&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Evaluate commercial propositions to assess profitability and alignment with business strategy&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>&nbsp;Translate financial data into actionable business insights for non-finance stakeholders</li></ul>It would be great if you have:<ul><li>A University Degree in Finance (a postgraduate degree will be considered an asset)</li><li>2–3 years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Solid knowledge of P&amp;L, basic accounting principles, IFRS, and strong presentation skills</li><li>Proficiency in SAP and MS Office</li><li>Excellent command of the English language</li><li>Strong analytical mindset, attention to detail, and proven financial modeling skills</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

Financial Analyst

In this role, you will have the opportunity to contribute to improving Health, Safety, and Environment (HSE) performance in electrification business area. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also demonstrate your skills by ensuring effective risk management through HSE excellence throughout the ABB value chain. Working model for the role is: hybrid according to Department needs and requirements You will be mainly accountable for: •Conducting comprehensive risk assessments and audits to identify potential hazards and implement corrective actions.•Developing and delivering training programs on health, safety, and environmental policies to employees at all levels.•Cross-functional collaboration to integrate HSE into operational procedures and strategies.•Monitoring and analyzing safety performance metrics, preparing reports and presentations for management review.•Ensuring compliance with local, state, and federal regulations, updating policies and procedures as necessary.•Acting as a key point of contact for HSE-related inquiries, fostering a culture of safety within the organization.•Developing, implementing, and maintaining HSE policies and procedures aligning with regulatory requirements and industry best practices.Qualifications for the role<ul><li>You have 2- 3 years of experience in Health and Safety</li><li>Degree in Occupational Health and Safety, Environmental Engineering or other relevant</li><li>Familiarity with environmental management systems (ISO 14001) and Occupational Health and Safety Management (ISO 45001) will be an asset</li><li>Driving license (role may require small amount of travel across Greece)</li><li>You are at ease communicating in Greek &amp; English language.</li><li>A collaborative, solution-focused approach and proficient written and spoken communication skills.</li><li>A commitment for promoting a safety-first culture and continuous improvement.</li></ul>

HSE Specialist

As ERP Business Consultant, you will participate in multiple ERP projects throughout the implementation life cycle, including design, mapping, testing, and go-live support.Your contribution to the success of the team<ul><li>Meet business and technical stakeholders to gather, analyze and define customer’s requirements about business processes</li><li>Create&nbsp;solutions design and implement software according to business requirements</li><li>Provide feedback on developing new functionalities and improving existing, according to customers’ needs</li><li>Provide training to achieve user smooth introduction to the new functionalities and software environment</li><li>Work closely with project team to prioritize customers’ needs and proactively identify and resolve problems</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor or Master’s degree in Accounting, Business Administration,Economics or in relevant field</li><li>Knowledge of Databases (Microsoft SQL Server) will be considered as an asset</li><li>Hands on experience with ERP, CRM or other software is a plus</li><li>Excellent verbal and written communication skills in English</li><li>Strong interpersonal skills</li><li>Excellent problem-solving and analytical skills</li><li>Ability to work independently and as part of a team</li><li>Customer-oriented mindset with a commitment to delivering high-quality service</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

ERP Business Consultant

We are offering a great work experience in amazing Athens, Greece for a role as a Swedish Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Swedish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!&nbsp;

Swedish Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Norwegian Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Norwegian, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in a hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

Norwegian Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Dutch Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Dutch, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

Dutch Banking Advisor

At EY, we’re all in to shape your future with confidence.&nbsp;&nbsp;We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.&nbsp; Being part of EY in Greece means being part of a team which has been announced as&nbsp;Top Employer&nbsp;for the third consecutive year, certified as a&nbsp;Great Place to Work&nbsp;for a second year in a row, and awarded as&nbsp;Best Workplace in Professional Services &amp; Consulting&nbsp;for the first time! At EY, we’ll develop you with&nbsp;future-focused skills&nbsp;and equip you with&nbsp;world-class experiences&nbsp;through coaching and training programs as well as the use of&nbsp;advanced technology and AI. We’ll fuel you and your extraordinary talents in a&nbsp;diverse and inclusive culture&nbsp;of globally connected team. Join our continuously growing team, which employs over&nbsp;2.600 professionals in Greece, to experience great flexibility under our&nbsp;hybrid operating model&nbsp;across our offices in Athens, Patras, and Thessaloniki and help to&nbsp;build a better working world.&nbsp;The opportunityWe are currently seeking highly motivated people, experienced in Internal Audit &amp; Internal Controls to join our Enterprise Risk team of EY Greece Consulting Services, which is a leading provider of consulting services in Greece.&nbsp;Your key responsibilitiesBeing part of our Enterprise Risk team you will be given the opportunity to work on a creative, fast-paced environment, build strong relationships with external clients and internal peers in Greece and abroad. You will further build your capabilities enhancing your career growth across a wide range of industry sectors and domains, including internal audit, internal controls, risk management, compliance, corporate governance, process design and optimization/transformation.&nbsp;&nbsp;Skills and attributes for success<ul><li>Remain current on new developments in consulting services capabilities and industry knowledge.</li><li>Strong analytical skills, accuracy and attention to detail.</li><li>Ability to interact with teams and client members at all hierarchical levels.</li><li>Delegating, supervising and supporting the development/coaching of junior team members.</li><li>Ability and willingness to meet business critical deadline.</li><li>Strong time management and organizational skills.</li><li>Ability to work efficiently and effectively in a virtual, fast-paced and changing environment.</li><li>Productivity and self-motivation.</li><li>Strong interpersonal, written and verbal communication skills.</li><li>Team working, problem solving approach.</li><li>Contribute to business development efforts.</li><li>Ambition for professional development.</li></ul>&nbsp;To qualify for the role you must have<ul><li>Bachelor’s degree in Accounting/Finance, Business Administration, Information Technology or other related field.</li><li>At least 3 years of relevant consulting or industry experience in Internal Audit and/or Internal Controls.</li><li>Demonstrate good understanding of compliance, financial, strategic and operational risks along with performing internal control testing, develop internal audit plans and provide remediation actions and areas for improvement.</li><li>Experience in application of Internal Audit standards and Internal Control frameworks.</li><li>Good understanding of Accounting standards.</li><li>Fluent knowledge of English (written and verbal).</li><li>Proficiency with Microsoft Office. Other relevant IT skills (Python, SQL, etc.) will be considered an asset.</li></ul>&nbsp;Ideally, you’ll also have<ul><li>A Master’s degree in Accounting/Finance, MBA, Risk Management, Internal Audit, Information Technology or other related field.</li><li>Specific sector experience in processes, risks and controls associated with these in one of the following sectors: Energy, Power &amp; Utilities, Pharmaceutical, Shipping, Banking, Manufacturing, Telco.</li><li>Professional certifications/other certifications such as: Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified Fraud Examiner (CFE), COSO Internal Controls will be considered an asset.</li><li>Ability/flexibility to travel on overseas assignment as the need arises.</li><li>Completed military obligations (where applicable).</li></ul>&nbsp;What we look forWe are interested in motivated professionals worthy of trust, with a natural ability to lead, resolve complex problems and work as part of a team. If you enjoy facing new challenges, challenging the status quo, and being part of a culture that encourages teaming and creative problem solving, this role is for you.&nbsp;What we offer&nbsp;Ability to Shape your Future with Confidence by:&nbsp;Developing your professional growth:&nbsp;<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul>&nbsp;Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.&nbsp;<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul>&nbsp;Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY&nbsp;&nbsp;| &nbsp;Building a better working world&nbsp;EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;#li-hybrid

Internal Audit & Internal Controls Senior Consultant

Digital and Technology Platform Services (DTPS) is the IT function within Coca-Cola HBC, responsible for enabling the CCH Group through best-in-class digital and technology solutions. The SAP Competence Center (Factory) is a dedicated team within DTPS focused on implementing and running SAP solutions to ensure they deliver maximum value and support business objectives. The primary purpose of the SAP factory is to provide expertise for the optimization and ongoing support of SAP S/4HANA. We are seeking for the following SAP Product Configuration Leads:<ul><li>SAP Product Configuration Lead Route Settlement, Billing and Invoicing [SAP S4 Last Mile Distribution (LMD), SAP Logistics Execution – Direct Store Delivery (LE-DSD), SAP Sales Billing (SD-BIL)]</li><li>SAP Product Configuration Lead Integrated Order Management [SAP S4 Sales Order Management, S4 Available-to-promise, SAP Condition Contract Management (CCM), SAP Sales and Distribution Pricing (SD-PR)]</li><li>SAP Product Configuration Lead Finance &amp; Controlling [SAP S4 Finance, SAP Financial accounting (FI), SAP Management Accounting (CO), SAP Project system (PS), SAP Investment management (IM)]</li><li>SAP Product Configuration Lead Procurement &amp; Material Management [SAP S4 Procurement, SAP Materials Management (MM), SAP Purchasing (MM-PUR), SAP Inventory Management and Valuation (MM-IM, MM-VAL)]</li><li>SAP Product Configuration Lead Plant Maintenance &amp; Fleet Management [SAP S4 Asset Management, SAP Plant and Fleet Maintenance (PM/FM), SAP Customer Service (CS), Mobile scenarios with CS/PM/FM]</li><li>SAP Product Configuration Lead Production &amp; Manufacturing Management &amp; Quality Management [SAP S4 Manufacturing, SAP Production planning (PP), SAP Materials management (MM), SAP Quality Management (QM)]</li><li>SAP Product Configuration Lead Warehouse Management [SAP S4 Extended Warehouse Management (EWM), SAP Logistics Execution (LE), SAP Warehouse Management (LE-WM), Mobile scenarios with EHM/LE-WM]</li><li>SAP Product Configuration Lead Transportation Management [SAP S4 Transportation Management (TM), SAP Logistics Execution (LE), SAP Transportation LE transportation (LE-TRA), Dynamic Route Planning with 3rd party tools]</li></ul>THE PURPOSE OF THE JOB:A Product Configuration Leader in the Product Team acts as the key player in: analyzing the business requirements, contributing to solution design and configuring the system accordingly, preparing technical &amp; functional specifications, collaborating with developers, so that resulting E2E products meet business expectations. He/She ensures long-term solution design stability, maintainability, compliance and data integrity according to the CCH landscape &amp; standards. SAP Product Configuration Leaders have deep expertise in several SAP modules within an area and lead module-specific as well as cross-module activities in this area.YOUR KEY RESPONSIBILITIES:• Analyze business requirements and convert into functional/technical specifications, including effort estimation, resulting in simplification and standardization, in collaboration with architects• Collaborate with Solution Architects in the preparation of Product architecture for prioritized business capabilities and Non-Functional Requirements (NFRs), aligned with Platform Architecture, Enterprise technology and integration roadmaps.• Carry out configuration and customization, in line with agreed architecture and, where needed, in collaboration with developers• Resolve Level 3 (L3) incidents within SLA; ensure system availability and business continuity as per target• Prepare technical and functional documentation of the Product with quality and in time• Test scenarios/cases based on user stories and NFRs defined and documented; Candidates for test automation established and automated. Targeted results achieved for all types of testing consistently and with no delay• Support Product manager throughout E2E Product lifecycle - from conception to retirement - regarding business, information, data, systems, financials, delivery &amp; maintenance aspects; support backlog prioritization and effort estimation• Features/user stories well documented and following SAFE principles &amp; EA guidelines/ best practices• Consistency of master data, transactional data ensured across systems in line with reporting needs• Integration across Products and between technology components conforms to best architecture practices and serves the business process needs• UI/UX solution aspects aligned with an expert/vendor, with product owner and Business stakeholders as well as Countries; A/B testing when appropriate• All quality gates passed with demonstrated end-to-end quality engineering mindset; timely corrective actions carried out where applicable; no compliance findings• Regular and reliable releases to production achieved along best practices of DevSecOps, and with no business disruption• Business goals met thanks to functional/technical requirements aligned cross-stream and cross-functionally. Participate in complex (Cross-Stream, Cross Functional) discussions with stakeholders when determining the functional/technical requirements/capabilities needs to meet business goalsARE THESE YOUR SECRET INGREDIENTS?• Expert functional knowledge in the respective SAP S/4 HANA Enterprise Solutions, including business process understanding in the particular areas• Proficiency in analysing business requirements and ability to design business solutions accordingly• Extensive experience with configuration and customizing of respective Solutions, testing and go-live preparation and support; very good understanding of ABAP coding and change impact analysis• Excellent knowledge of FMCG or Consumer Products business processes and best practices in the respective business process area• Skilled in mapping and analysing business processes• Aware of best practices around data exchange, data consistency and reporting• Technical background on how various components are working together (e.g. API connectivity, middleware, mobile etc.), incl. public cloud implications• Hands-on design, configuration, testing, and go-live experience with SAP implementation projects in complex multinational environments, with various market specifics throughout EMEA• Knowledgeable and hands-on experience in development and interface specifications• Aware of project management practices, esp. Scaled Agile, Waterfall• Proficiency in creating detailed documentation• University degree in a relevant area or equivalent work experience• 5+ years’ experience in SAP / S4 in the respective areas• For Finance related roles, also experience in handling requirements, which are applicable for IFRS (EU) and for non-EU statutory accounting purposes• Experience in complex multinational environments (preferably FMCG or Consumer Products), with various market specifics throughout EMEA• English language proficiency

SAP Product Configuration Lead

This role is contributing to the whole Electrification Business product portfolio in Greece. You will be mainly accountable for:<ul><li>Executing product marketing strategies aligned with global directives, including defining and communicating product value propositions and positioning.</li><li>Developing technical product descriptions, catalogues, and presentations to support internal and external stakeholders</li><li>Enabling our customers to better understand the Electrification product portfolio</li><li>Facilitating customer knowledge of the Electrification product portfolio by preparing relevant information packs</li><li>Collaborating with product groups and divisions to deliver the annual marketing plan.</li><li>Creating and supporting business plans aimed at expanding market presence and driving growth.</li></ul> Our team dynamics You’ll join a high-performing team of marketing specialists where your technical insights will be valued, and you’ll gain hands-on experience in product marketing. We foster a supportive and dynamic environment that encourages innovation and continuous learning. Qualifications for the role:<ul><li>Degree in Electrical Engineering</li><li>Proven experience in sales, marketing, or technical service within the electrical products sector</li><li>Strong proficiency in Microsoft PowerPoint</li><li>Excellent communication skills in Greek and English</li><li>A collaborative, customer-focused mindset with the ability to work cross-functionally</li></ul>We also offer our employees the following benefits:<ul><li>Receive attractive remuneration based on your experience and skills</li><li>Additional financial benefits, such as annual bonus and internal share purchase program.&nbsp;</li><li>Work from Home Days based on local policy</li><li>Private medical plan (including offers for family members)</li><li>Private Pension Plan</li><li>Seize individual development and training opportunities, from job specific to soft skills.&nbsp;</li></ul>

Electrical Engineer - Marketing Specialist

To support the execution of the procurement process for departmental materials, spare parts, and services, ensuring the optimal combination of cost, delivery timelines, and alignment with Senior Buyers’ directives, while maintaining material and service quality standards in compliance with Company regulations and prevailing market conditions.&nbsp;Responsibilities<ul><li>Manages relationships with suppliers and consults senior buyers when necessary to make optimal decisions.</li><li>Informs suppliers about the technical and financial specifications of materials/services (payment terms, warranty, delivery time and method) to ensure high quality of purchased goods and services.</li><li>Handles purchase requests, reviews existing contracts and supplier purchase history, creates and sends Requests for Quotation (RFQs) to suppliers.</li><li>Receives and evaluate supplier quotations in order to select the most cost-effective and technically compliant offers</li><li>Manages the full purchase order cycle in SAP</li><li>Manages complaints and issues arising from collaborations with suppliers.</li><li>Coordinates loading schedules by entering requests into the Group’s logistics system and manages communication with suppliers to confirm and streamline loading procedures.</li></ul>&nbsp;QualificationsMandatory<ul><li>BSc preferably in Economics, Supply Chain Management, Accounting &amp; Finance, Business Administration or Engineering</li><li>Minimum 2–3 years of experience in a procurement or purchasing department</li><li>Excellent knowledge of MS Office and ERP systems (e.g., SAP MM)</li><li>Excellent command of the English language (both spoken and written)</li></ul>&nbsp;Skills<ul><li>Strong negotiation skills and contract management capabilities</li><li>Analytical thinking and problem-solving ability</li><li>Understanding of basic principles of risk management and compliance</li><li>Results-oriented mindset and project management skills</li></ul>&nbsp;Benefits•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive compensation and benefits package•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ongoing professional training and development opportunities

PURCHASING ASSISTANT BUYER (3660)

A brand-new&nbsp;NIKE&nbsp;store is opening in the heart of Athens — and this is your chance to be part of it from day one.&nbsp;We’re building our opening team and need a passionate&nbsp;Coach&nbsp;of&nbsp;Back of House&nbsp;to lead from the ground up. If you thrive on organization, teamwork, and the energy of a fresh start, this is the role for you. Key&nbsp;Accountabilities:<ul><li>Manage all daily activities for a specific area of the store (Back of House), including receiving, packaging, organizing products in a timely and tidy manner etc</li><li>Manage the deliveries of the stockroom</li><li>Be responsible for the stock management</li><li>Assist the Store Manager in matters of goods’ management</li></ul>&nbsp;Qualifications and Competencies required:<ul><li>&nbsp;A&nbsp;Bachelor's Degree and 3 years’ retail experience or 4 years’ retail experience in absence of a degree</li><li>&nbsp;A minimum of 1 year’s management experience</li><li>&nbsp;Proven experience in retail management, including experience in coaching and mentoring people</li><li>&nbsp;Possess excellent time management and organizational skill</li><li>&nbsp;A good team player</li><li>&nbsp;Fluent in English</li><li>&nbsp;Ability to use retail business systems and Microsoft Office</li><li>&nbsp;Ability to work weekends, evenings and holidays according to operational needs</li></ul>&nbsp;The Company Offers:<ul><li>&nbsp;&nbsp;Competitive remuneration package</li><li>&nbsp;&nbsp;Private health insurance</li><li>&nbsp;&nbsp;Fast paced, dynamic and challenging working environment</li><li>&nbsp;&nbsp;Continuous learning opportunities</li><li>&nbsp;&nbsp;Excellent career opportunities in a global organization</li></ul>&nbsp;If you are passionate about sports, customer service, and driving results, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for the position in our Nike Store.&nbsp;

COACH BACK OF HOUSE - NEW NIKE OPENING (ATHENS) (4087)

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

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