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Role: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;GROUP LEARNING &amp; DEVELOPMENT SUPERVISORRef:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; HHC/HRLD&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Athens (based)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Company:&nbsp; &nbsp; &nbsp; &nbsp; H&nbsp;HOTELS COLLECTIONAbout us:At H Hotels Collection, we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:Excellence in Hospitality | People First CultureOur Group, a leading and continuously evolving presence in the luxury hospitality sector, is seeking a Group Learning &amp; Development Supervisor. The role’s primary focus is the development, organization, and standardization of all Human Resources policies and procedures across the Group. This position is pivotal to the structural development of the HR Division, as well as to the shaping of the Group’s corporate culture, learning strategy, and people development framework. Believing firmly that our people are our most important competitive advantage, we are looking for an L&amp;D professional who will contribute to the growth, empowerment, and consistency of our hospitality experience. The role may be based in Athens, with periodic travel to Rhodes.Key Responsibilities<ul><li>Drafting, developing, and establishing all Human Resources development policies, including training, performance evaluation, career development, onboarding, and operational SOPs, aligned with international hospitality standards and the Group’s strategic direction.</li><li>&nbsp;Designing and implementing a comprehensive performance evaluation system and supporting its adoption across the Group.</li><li>Conducting training needs analyses and designing the annual training plan based on departmental and unit-specific requirements.</li><li>Monitoring the implementation of training programs and evaluating their effectiveness through KPIs, assessment tools, and reporting.</li><li>Collaborating with external training providers and HR tool vendors.</li><li>&nbsp;Supporting onboarding processes.</li><li>&nbsp;Supporting the entire employee journey, from onboarding and induction to talent development initiatives and succession planning.</li><li>Ensuring consistency, quality, and professionalism across all Group training activities.</li></ul>Qualifications<ul><li>&nbsp;Degree in Human Resources, Business Administration, Adult Education, or a related field.</li><li>Experience working in organizations that utilize modern HR systems (HRIS), digital performance management tools and advanced HR policies (experience in a similar role is considered an asset).</li><li>Proven ability in drafting HR policies, procedures, and training materials.</li><li>Knowledge of performance evaluation tools and professional development methodologies.</li><li>&nbsp;Excellent command of Greek and English.</li><li>&nbsp;Ability to communicate effectively with different levels of management and strong teamwork orientation.</li><li>Strong organizational skills, analytical thinking, and attention to detail.</li></ul>What We Offer<ul><li>Competitive compensation package, aligned with experience and qualifications.</li><li>&nbsp;Flexible work location (Athens-based role) with periodic travel opportunities to the Group’s properties in Rhodes.</li><li>Clear career progression pathway within a growing hospitality group.</li><li>&nbsp;Continuous professional development, including participation in training, conferences, and L&amp;D certification programs.</li><li>Supportive, modern, and structured working environment.</li><li>Opportunity to shape and influence the entire HR framework of a leading hospitality group.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.H Hotels Collection - Unique hotels in Rhodes

GROUP LEARNING & DEVELOPMENT SUPERVISOR

As a Rewards Specialist, you will support the design, implementation, and administration of fixed and variable remuneration processes, ensuring alignment with the Bank’s total rewards strategy, organizational goals, and regulatory requirements.What you will be doing&nbsp;<ul><li>Maintain and administer salary ranges and compensation structures to support internal equity and market competitiveness</li><li>Support the preparation of reports and materials related to annual salary review and salary adjustment processes, ensuring timely and accurate execution</li><li>Coordinate with benefits providers to ensure adherence to service level agreements and resolve operational issues when required</li><li>Participate in salary surveys, collect and analyze compensation data, and prepare recommendations regarding salary and benefits structures</li><li>Support the implementation and administration of bonus schemes and Long-Term Incentive (LTI) programs, ensuring alignment with performance and strategic objectives</li><li>Prepare benchmarking analyses, reports, and remuneration-related data to assess the effectiveness of variable remuneration schemes</li><li>Support internal communication activities related to compensation programs, enhancing employee understanding and engagement</li><li>Monitor processes related to variable remuneration to ensure compliance with internal policies and external regulatory requirements</li><li>Assist in the preparation of materials, reports, and presentations for the Remuneration Committee</li><li>Stay informed on regulatory developments and market trends related to compensation and benefits, contributing to alignment and compliance initiatives</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Business Administration, Finance, Analytics/Mathematics, or a related field</li><li>A Master’s degree in a related field (preferred)</li><li>A minimum of four (4) years of professional experience in Finance, Rewards, or Consulting</li><li>Strong knowledge of compensation and benefits management, HR data analysis, reporting, and remuneration processes</li><li>Strong planning and organizing skills, with attention to detail and analytical thinking in handling compensation-related data and processes</li><li>Strong communication, collaboration, and stakeholder management skills to effectively coordinate with internal and external parties</li><li>Strong critical thinking skills and ability to support data-driven compensation and rewards decisions</li></ul>&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

Rewards Specialist

Η Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υΗ Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υπηρεσιών Contact Center, αναζητά έμπειρο, δυναμικό και επικοινωνιακό&nbsp;Customer&nbsp;Service&nbsp;Supervisor&nbsp;(Inbound/Outbound),&nbsp;για το τμήμα εξυπηρέτησης πελατών κορυφαίας εταιρείας στον χώρο της ενέργειας.&nbsp;ΑΡΜΟΔΙΟΤΗΤΕΣ:<ul><li>Καθημερινή εποπτεία, οργάνωση και επίβλεψη της ομάδας εξυπηρέτησης, εξασφαλίζοντας την υψηλή ποιότητα, συνέπεια υπηρεσιών και επίτευξη των στόχων του έργου/τμήματος.</li><li>Παρακολούθηση της απόδοσης της ομάδας μέσω δεικτών KPIs και καθοδήγηση για την βελτίωση της αποδοτικότητας.</li><li>Ανάλυση και βελτίωση των διαδικασιών εξυπηρέτησης, με σκοπό την αποτελεσματικότητα την βελτίωση της παραγωγικότητας, της ποιότητας και του ηθικού της ομάδας.</li><li>Συνεργασία με άλλες ομάδες της εταιρείας για την αποτελεσματική εκτέλεση του έργου και την υλοποίηση νέων πρωτοβουλιών στον τομέα της εξυπηρέτησης.</li></ul>Το προφίλ του υποψηφίου που μας ταιριάζει:<ul><li>Κάτοχος Πτυχίου ΑΕΙ / ΤΕΙ.</li><li>Τουλάχιστον 3 έτη προϋπηρεσία σε αντίστοιχη θέση σε Contact Center.</li><li>Άριστη γνώση της Ελληνικής Γλώσσας.</li><li>Πολύ καλή γνώση της Αγγλικής γλώσσας.</li><li>Πολύ καλή γνώση χειρισμού Η/Υ και εφαρμογών MS Office.</li><li>Εμπειρία σε ρόλο ηγετικής θέσης διαχείρισης κλήσεων, κατά προτίμηση στην εξυπηρέτηση πελατών.</li><li>Στρατηγική και αναλυτική σκέψη. Απαραίτητες οι επικοινωνιακές δεξιότητες.</li><li>Εμπειρία σε έργα εξυπηρέτησης πελατών υπηρεσιών τραπεζικών ιδρυμάτων ή/και ιδρυμάτων διαχείρισης ηλεκτρονικού χρήματος, θα εκτιμηθεί.</li></ul>Η εταιρεία προσφέρει:<ul><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη.</li><li>Ιδιωτική ασφάλιση.</li><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Συνέπεια στις πληρωμές.</li><li>Επαγγελματική εξέλιξη.</li><li>Συνεχή εκπαίδευση.</li><li>Φιλικό περιβάλλον εργασίας.</li><li>Εxtra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας.</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου).</li></ul>Στην Mediatel εστιάζουμε στους ανθρώπους μας. Στόχος μας είναι οι υπάλληλοί μας να εργάζονται σε ένα ευχάριστο κι υγιές περιβάλλον εργασίας.Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.

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group learning & development supervisor

H Hotels Collection

rewards specialist

Alpha Bank

customer service supervisor, contact center

Mediatel SA

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