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As a Human Risk &amp; Awareness Specialist, you will work with the CS GRC Human Risk &amp; Awareness team within the Ahold Delhaize Group to deliver the cybersecurity awareness program. You will support the design and execution of initiatives that raise employee awareness, promote secure behaviors, and reduce human-related risks. Responsibilities include developing training materials, coordinating local sessions and communications, and collecting data to improve outcomes. You will also contribute to awareness events, the security champions program, phishing simulations, human risk assessments, and new strategic initiatives that enhance resilience and innovation in security practices.What you will focus on<ul><li>Design and deliver cybersecurity training programs that educate employees on current threats and best practices to protect themselves and the organization. Training will be provided through multiple formats, including in person sessions, online courses, and video content.</li><li>Develop engaging cybersecurity awareness content including posters, flyers, and email templates to reinforce best practices. Materials will be distributed across multiple channels such as employee handbooks, the company intranet, and direct email communications.</li><li>Conduct security assessments to identify and mitigate risks by reviewing employee security practices, testing knowledge of cybersecurity threats, and scanning the organization’s network for vulnerabilities.</li><li>Collaborate globally and cross functionally with departments including Human Resources, IT, Communications, Legal, and Marketing to design and implement effective cybersecurity awareness programs.</li></ul>What you have<ul><li>Bachelor’s degree or equivalent technical training in Information Technology, Information Systems Security, Cyber security, or related field</li><li>3+ years of experience in cyber security awareness or a related field</li><li>Knowledge of cyber security threats and best practices</li><li>Knowledge of industry authoritative sources such as NIST, COBIT, GDPR, PCI and ISO standards</li><li>Must be willing to travel, as required, to support the various Ahold Delhaize locations (up to 15%)</li><li>Familiarity with GRC platforms, security-related legal and regulatory requirements&nbsp;</li></ul>What you bring<ul><li>Authentic Communication | Deliver messages and presents complex data insights to non-technical stakeholders in a clear, compelling and concise manner</li><li>Results &amp; target orientation | performance driven with a strong sense of urgency, exceptional organizational credibility, and deep understanding of the business</li><li>Digital Savviness | Enhance new technologies and approaches in field of expertise &nbsp;</li><li>Flexibility | Revises plans and decisions in the light of new information and changing circumstances</li><li>Project management | Ability to manage projects in global multicultural organizations and to understand the potential impacts on cross functional processes</li></ul>We care for you&nbsp;<ul><li>Hybrid way of Working</li><li>Lunchbreak in our restaurant</li><li>Free parking</li><li>Fun at work</li><li>Training and development in tech sourcing and vendor management.</li></ul>A place where everyone belongs&nbsp;We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;AB&nbsp;is recognized as a Top Employer 2025 in&nbsp;Greece.&nbsp;Top Employer Institute: Certified Excellence in Employee Conditions&nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.*All applications are treated with utmost confidentiality

Specialist Human Risk & Awareness

As a Digital Business Partner Sr. Specialist, you will own OPAP’s Digital Ecosystem by proposing, developing, and safeguarding the digital strategy and co-defining digital propositions and initiatives with Business Owners per unit. You will also create use cases, high-level requirements, and customer journeys across digital touchpoints.&nbsp;Your day to day will include:<ul><li>Bringing expertise in digital solutions, tools, and best practices to bridge business needs and digital implementation</li><li>Ensuring delivery quality and scope of digital initiatives through regular checkpoints with Business and Delivery Teams</li><li>Monitoring initiative performance and project progress, while reviewing deliverables, supporting testing, and reporting risks</li><li>Acting as an innovation advocate by coordinating digital transformation initiatives</li><li>Staying updated on digital trends and proposing solutions for product and operations improvement</li><li>Consulting Business Teams to translate needs into digital journeys and specifications before implementation</li><li>Assessing current digital assets and collaborating with experts to improve or deliver new projects</li><li>Managing and clarifying business requests for OPAP’s digital ecosystem, while coordinating resources and contributing to the digital roadmap</li><li>Acting as a liaison between Technology, Digital, and Business Units to resolve issues and support project sign-off</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Digital Business or equivalent</li><li>MSc is relevant topic is desirable</li><li>4+ years of relevant experience are required (e.g., Gaming, Telecom, Banking, Retail)</li><li>Hands-on experience in business analysis methodologies and all phases of the software development lifecycle</li><li>Sound knowledge of the digital ecosystem, digital functions and relevant applications</li><li>Strong analytical, organizational, and adaptable thinking skills.</li><li>Excellent communication skills and customer focus</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Digital Business Partner Sr. Specialist (3696)

Η Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υΗ Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υπηρεσιών Contact Center, αναζητά έμπειρο, δυναμικό και επικοινωνιακό&nbsp;Customer&nbsp;Service&nbsp;Supervisor&nbsp;(Inbound/Outbound),&nbsp;για το τμήμα εξυπηρέτησης πελατών κορυφαίας εταιρείας στον χώρο της ενέργειας.&nbsp;ΑΡΜΟΔΙΟΤΗΤΕΣ:<ul><li>Καθημερινή εποπτεία, οργάνωση και επίβλεψη της ομάδας εξυπηρέτησης, εξασφαλίζοντας την υψηλή ποιότητα, συνέπεια υπηρεσιών και επίτευξη των στόχων του έργου/τμήματος.</li><li>Παρακολούθηση της απόδοσης της ομάδας μέσω δεικτών KPIs και καθοδήγηση για την βελτίωση της αποδοτικότητας.</li><li>Ανάλυση και βελτίωση των διαδικασιών εξυπηρέτησης, με σκοπό την αποτελεσματικότητα την βελτίωση της παραγωγικότητας, της ποιότητας και του ηθικού της ομάδας.</li><li>Συνεργασία με άλλες ομάδες της εταιρείας για την αποτελεσματική εκτέλεση του έργου και την υλοποίηση νέων πρωτοβουλιών στον τομέα της εξυπηρέτησης.</li></ul>Το προφίλ του υποψηφίου που μας ταιριάζει:<ul><li>Κάτοχος Πτυχίου ΑΕΙ / ΤΕΙ.</li><li>Τουλάχιστον 3 έτη προϋπηρεσία σε αντίστοιχη θέση σε Contact Center.</li><li>Άριστη γνώση της Ελληνικής Γλώσσας.</li><li>Πολύ καλή γνώση της Αγγλικής γλώσσας.</li><li>Πολύ καλή γνώση χειρισμού Η/Υ και εφαρμογών MS Office.</li><li>Εμπειρία σε ρόλο ηγετικής θέσης διαχείρισης κλήσεων, κατά προτίμηση στην εξυπηρέτηση πελατών.</li><li>Στρατηγική και αναλυτική σκέψη. Απαραίτητες οι επικοινωνιακές δεξιότητες.</li><li>Εμπειρία σε έργα εξυπηρέτησης πελατών υπηρεσιών τραπεζικών ιδρυμάτων ή/και ιδρυμάτων διαχείρισης ηλεκτρονικού χρήματος, θα εκτιμηθεί.</li></ul>Η εταιρεία προσφέρει:<ul><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη.</li><li>Ιδιωτική ασφάλιση.</li><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Συνέπεια στις πληρωμές.</li><li>Επαγγελματική εξέλιξη.</li><li>Συνεχή εκπαίδευση.</li><li>Φιλικό περιβάλλον εργασίας.</li><li>Εxtra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας.</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου).</li></ul>Στην Mediatel εστιάζουμε στους ανθρώπους μας. Στόχος μας είναι οι υπάλληλοί μας να εργάζονται σε ένα ευχάριστο κι υγιές περιβάλλον εργασίας.Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.

Customer Service Supervisor, Contact Center

Your role as a&nbsp;Technology Project Management Professional&nbsp;will focus on the delivery of client engagements, by understanding goals for clients and Deloitte, setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results. In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life. During your tenure as a&nbsp;Technology Project Management Professional, you will demonstrate and develop your ability to:<ul><li>Lead project delivery throughout the full lifecycle, from initial business case formulas to final production rollout, ensuring adherence to project management methodologies (e.g., Waterfall, Agile);</li><li>Collaborate with client to define project scope, aligning with customer specifications and business objectives;</li><li>Estimate effort and budget, forecast resources, and allocate them optimally to meet project - specific requirements;</li><li>Manage internal and external stakeholders, fostering effective communication and strong relationships;</li><li>Coordinate and facilitate project teams, removing obstacles and ensuring smooth alignment with the project plan;</li><li>Develop and monitor project plans, prioritize tasks, resolve conflicts and ensure efficient outcomes;</li><li>Conduct risk assessments and implement mitigation plans to manage project risks proactively;</li><li>Prepare detailed progress reports, using KPIs to provide timely and accurate updates to stakeholders;</li><li>Oversee project financials, including budget tracking, forecasting, and monthly billing processes, ensuring financial accuracy and timely invoicing;</li><li>Deliver client presentations and demonstrations, engaging directly with clients on site when necessary to ensure project alignment and satisfaction;</li><li>Obtain customer acceptance of project deliverables and conduct post - project evaluations to identify lessons learned;</li><li>Identify and develop new business opportunities with clients, enhancing relationships and exploring additional value delivery.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>University Degree in Business Administration, Computer Science, Engineering, or a related field; an MBA or other master's degree is advantage;</li><li>Proven experience of 3 to 6 years in Project Management, with a strong understanding of project delivery best practices, preferably in the Consulting industry;</li><li>Certification/Accreditation in Project Management (e.g. PMP, Prince 2) are strong assets, reflecting expertise in project management frameworks;</li><li>Experience in IT requirements analysis and management is highly desirable;</li><li>Proficiency in project management tools such as MS Project, Jira, or Azure DevOps;</li><li>Experience with Agile/SCRUM Software Development Processes is considered a plus;</li><li>Exceptional organizational skills with keen attention to detail, ensuring the accuracy and quality of project deliverables;</li><li>Experience in PMO support, full Project Management lifecycle, and managing project dependencies is considered a plus;</li><li>Ability to perform effectively under pressure, work autonomously, and meet tight deadlines in a dynamic environment;</li><li>Strong interpersonal and communication skills, capable of building and maintaining relationships across various organizational levels and cultural backgrounds;</li><li>Technical fluency and the ability to engage in discussions about broad technology and business trends, tailored to customer and project - specific needs.</li><li>Fulfilled military obligations for male candidates, where applicable.</li></ul> #AboutTechnology &amp; TransformationFive core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise Technology &amp; Performance;</li><li>Deloitte Digital;</li><li>Human Capital.</li></ul> We exist to solve complex problemsOur consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact. We are committed to collaborationOur role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities. We create long-term, sustainable impactWe often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTEAt Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTE Our servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1] www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2] www.deloitte.com/about to learn more about our global network of member firms.Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3] www.deloitte.com.This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. (c) 2025 Deloitte Central Mediterranean. All rights reserved.

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