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Main Tasks:<ul><li>Receive and manage customer requests, through our internal ticketing system</li><li>Assign work orders to engineers</li><li>Follow up tickets through whole ticket lifecycle, based upon customer contracts</li><li>Ensure SLA terms are respected</li><li>Remotely perform system troubleshooting, incident investigation and resolution for a set of customers or services</li><li>Coordinate 3rd party vendors</li><li>Monitoring and operation of customer systems using managed services tools</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (Level 2, Level 3)</li><li>Reporting</li></ul>&nbsp;Required Qualifications:<ul><li>Bachelor's degree in computer science or related field</li><li>At least 2 years of proven experience in a similar position</li><li>Very good knowledge of Windows environment</li><li>Very good knowledge of MS Office (excel, word)</li><li>Basic technical knowledge and experience in Networking (switching/routing)</li><li>Basic knowledge and understanding in Firewalling/Security</li><li>Excellent knowledge of English (both written &amp; spoken)</li><li>Ability to work in shifts 24*7</li></ul>&nbsp;Preferred Qualifications:<ul><li>Certification in the technological areas of Systems/Networking/Firewalling (e.g. CCNA, NSE, Azure etc.)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Problem-solving and troubleshooting skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Consistency &amp; Reliability</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

Technical Support Engineer

Responsible for the management and administration of maintenance contracts, including the costing and pricing of maintenance and professional services, as well all invoicing processes.&nbsp;Main tasks:<ul><li>Write technical specifications and SLA documentation for projects and maintenance contracts</li><li>Prepare detailed cost analyses for maintenance and professional services</li><li>Collaborate with the Presales team to formulate and present comprehensive commercial and technical proposals in support of project delivery</li><li>Manage the invoicing cycle for projects, maintenance agreements, and on-demand service requests</li><li>Prepare and oversee the budget for technical maintenance services, ensuring accurate monitoring and financial control</li><li>Handle requests and offers for fixed assets and consumables and maintain systematic monitoring of company assets</li></ul>&nbsp;Required qualifications:<ul><li>Bachelor’s Degree in Computer Science, Information Technology, or Telecommunications.</li><li>3 years’ experience in a similar role, ideally within the IT services or systems integration sector</li><li>Familiarity with vendor support and maintenance management systems (e.g., manufacturer support portals)</li><li>Excellent Knowledge of MS Office</li><li>Excellent knowledge of English (both written &amp; spoken)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Willingness to learn and transfer knowledge</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

ICT Services Contract Management

Main Tasks<ul><li>2nd level technical support in network infrastructure &amp; datacenter</li><li>Escalation of unsolved issues at vendors</li><li>Follow up with customers until full-service restoration</li><li>Combined troubleshooting with other technological areas</li><li>Cooperation with field engineer</li><li>Documentation upon configuration changes</li></ul>&nbsp;Required qualifications:<ul><li>Bachelor's degree in computer science or related field</li><li>At least 3 years of experience in similar position</li><li>CCNP Routing &amp; Switching certification</li><li>Experience in IP Networks</li><li>Excellent knowledge of MS Office</li><li>Excellent command of English (both written and spoken)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Problem solving skills</li><li>Teamwork</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Certifications on leading vendors’ technologies</li><li>Private health insurance scheme</li></ul>

Network Support Engineer

Space Hellas, a leading integrator of IT, Network, Security, and Telecommunication services, is seeking an experienced and passionate&nbsp;Senior Network Security Engineer&nbsp;to join our team.If you are passionate about implementing cutting-edge security solutions and mitigating cyber threats, this is your opportunity to work on challenging projects and elevate your cybersecurity career.&nbsp;Main Tasks:<ul><li>Design, implement, and manage cybersecurity solutions across on-premises, cloud, and hybrid environments</li><li>Deploy and maintain Cisco Next-Generation Firewalls (NGFW), IDS/IPS, and Cisco Secure Endpoint Solution.</li><li>Implement and manage Network Access Control (Cisco ISE) solutions for enforcing security policies</li><li>Configure and optimize SASE (Secure Access Service Edge) architectures, including Zero Trust Network Access (ZTNA)</li><li>Deploy and maintain Secure Web Gateways (Umbrella SIG), and Web Application Firewalls (Radware) to protect against web-based threats</li><li>Implement email security solutions (Cisco ESA Cloud/on-prem) to safeguard against advanced email threats</li><li>Implement Multi-Factor Authentication (MFA) technologies such as Microsoft Entra ID (Azure MFA) and/or Duo Security</li><li>Prepare and maintain detailed technical documentation</li></ul>&nbsp;Required qualifications:<ul><li>Bachelor's degree in Cybersecurity, Information Technology, or a related field</li><li>Minimum 3 years of experience in cybersecurity engineering, security operations, or network security</li><li>Hands-on experience with firewalls, NAC, IDS/IPS, EDR, WAF and MFA solutions</li><li>Familiarity with Zero Trust architectures, SASE, and identity &amp; access management</li><li>Experience with email security technologies</li><li>Strong understanding of network security concepts, including VPNs, segmentation, and encrypted traffic inspection</li><li>In-depth knowledge of network security protocols, including 802.1X, TLS, IPSec, SSL, BGP security, and DNSSEC</li><li>Excellent knowledge of English</li></ul>&nbsp;Nice to have:<ul><li>Industry certifications, such as CCNA, CCNP Security and/or, CEH, OSCP, CISM, Microsoft Security</li><li>Hands-on experience with cloud-native security solutions</li><li>Forensic analysis skills for investigating network and endpoint security breaches</li><li>Knowledge of APIs</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Decision making skills</li><li>Ability to diagnose, analyze and solve problems</li><li>Teamwork</li><li>Consistency &amp; Reliability</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

Network Security Engineer

As an IT Solution Architect you will be responsible for designing and implementing technology solutions to meet specific business needs.Main tasks:<ul><li>Meet with stakeholders to understand their business requirements and translate them into technical specifications.</li><li>Create architectural designs and blueprints for IT solutions, considering factors like scalability, security, performance, availability and cost-effectiveness.</li><li>Research and evaluate new technologies, frameworks, and tools to determine their suitability for the organization's needs.</li><li>Work closely with other members of the IT team, including developers, engineers, and project managers, to ensure that the solution aligns with overall objectives and standards.</li><li>Document architectural decisions, design patterns, and technical specifications for reference and future maintenance.</li><li>Communicate technical concepts and solutions effectively to non-technical stakeholders, including clients and business executives, to assist the business in meeting their business objectives including technology transformation and changes to service, process and/or operating models</li><li>Stay updated on industry trends, best practices, and emerging technologies relevant to the field of IT architecture.</li><li>Work with external vendors and service providers to integrate third-party solutions into the overall architecture.</li><li>Analyze the performance and design of deployed solutions and make recommendations for optimizations or improvements as needed.</li><li>Provide guidance, mentorship, and training to junior architects and other team members to help them develop their skills and expertise.</li></ul>&nbsp;Required qualifications:<ul><li>Bachelor’s degree in the field of Information Technology</li><li>Experience in similar presales position or in Senior IT engineer role</li><li>Excellent knowledge and experience in designing and integrating IT solutions (Infrastructure Modernization, HCI, Virtualization, Data Protection, CyberResilience, Disaster Recovery Cloud migrations / Hybrid implementation on Azure etc)</li><li>Excellent knowledge of English (both written &amp; spoken)</li></ul>&nbsp;Preferred qualifications:<ul><li>Experience in response to public and private sector tenders</li><li>Experience in implementation or PoCs of similar integration solutions</li><li>Experience in Hybrid/Cloud solutions (Azure or AWS)</li><li>Relevant vendor certifications</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Good Presentation skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

IT Solutions Architect

Space Hellas, a leading integrator of IT, Network, Security, and Telecommunication services, is thrilled to announce an incredible opportunity for skilled professionals to join our dynamic team in the role of&nbsp;DevOps Engineer.If you are passionate about developing, managing, and monitoring high-availability systems and applications, we want to hear from you! You will be working in collaboration with our software development team and systems engineers to design the best solutions for software and applications installations.&nbsp;Main Tasks:<ul><li>Management and monitoring of Linux, Virtual and Kubernetes infrastructure</li><li>Create Infrastructure as code in on premises or cloud-based environments and development/support of automated deployment tools of systems and applications.</li><li>Participation and implementation of DR scenarios as part of the development sources.</li><li>Installation and support of software tools, middleware applications etc.</li><li>Automation and optimization of development/deployment processes</li><li>Monitoring and deployment of software updates and security patches</li><li>Monitoring applications execution and operation</li><li>Ensure Integration of various systems including NMS.</li><li>Collaboration with application and infrastructure development teams to ensure the best technical solutions</li></ul>&nbsp;Required skills:<ul><li>Bachelor’s degree in computer science</li><li>At least 3 years of experience as DevOps Engineer or Software Engineer/Applications Engineer</li><li>Experience in Linux and Shell scripting (i.e., bash)</li><li>Knowledge of CI/CD tools (i.e., GitLab/GitOps, Jenkins, Arco CD etc.)</li><li>Experience in CM tools and infrastructure as Code (Terraform, Ansible, etc.)</li><li>Knowledge of Computer Languages (i.e., Python, Go)</li><li>Knowledge of web technologies and data ingress/load balancing through software like Nginx, Envoy proxy etc.</li><li>Knowledge of virtualization technologies (VMWare, Hyper-V, Proxmox etc.)</li><li>Working Experience in Kubernetes/Containers/Docker</li><li>Knowledge of Application and Infrastructure Monitoring tools (Metrics, Traces and Logs)</li><li>Git knowledge and experience in tickets management</li><li>Excellent command of the Greek &amp; English language (both written and spoken)</li><li>NMS configuration/Troubleshooting</li></ul>&nbsp;Preferred skills<ul><li>Basic knowledge of Observability tools like OpenTelemetry, ELK/EPK, Telegraf</li><li>Knowledge/experience in microservices architectures</li><li>Good understanding of distribution applications and installation of distribution software like Kafka, Redis, RabbitMQ, MongoDB</li><li>Experience in public cloud interfaces (Azure, AWS)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Consistency &amp; Reliability</li></ul>&nbsp;We offer:<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

Job Ads Customer Service Manager Agia Paraskevi, Information Technology / It

technical support engineer

SPACE HELLAS AE

ict services contract management

SPACE HELLAS AE

network support engineer

SPACE HELLAS AE

network security engineer

SPACE HELLAS AE

it solutions architect

SPACE HELLAS AE

devops engineer

SPACE HELLAS AE

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