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Elval is the aluminium rolling division of ElvalHalcor S.A. Elval offers reliable, innovative and competitive solutions that meet the most demanding requirements of global customers. With years of experience in aluminium rolling division, it is one of the most important aluminium industries in the European and international markets.Key Accountabilities<ul><li>Apply credit policies and ensure compliance with internal and external regulations</li><li>Manage Insurance Limit Requests and Credit Assessments for customers</li><li>Monitor open receivables and resolve payment issues</li><li>Communicate with customers to facilitate payments and provide updates on outstanding balances</li><li>Record incoming payments and issue credit/debit notes</li><li>Maintain and update customer master data</li><li>Reconcile balances and post offsetting entries</li><li>Analyze and present departmental KPIs</li><li>Monitor and process sales through Letters of Credit</li><li>Handle Factoring processes (assignments, settlements, reconciliations)</li></ul>Knowledge, Qualifications and Experience<ul><li>Bachelor’s degree in Finance, Accounting, Economics, or a related field</li><li>1-2 years of experience in credit analysis, risk management, or financial analysis will be considered a plus</li><li>Strong understanding of&nbsp;credit risk assessment</li><li>Familiarity with credit insurance and risk mitigation strategies is a plus</li><li>Proficiency in ERP systems and financial software.&nbsp;Εxperience with SAP is preferred</li><li>Excellent command of MS Office (Outlook, Excel, Word, PowerPoint)</li><li>Excellent analytical, problem-solving, and decision-making skills</li><li>Strong communication and interpersonal skills for cross-functional collaboration</li><li>Ability to work efficiently under pressure in a fast-paced, high-volume environment</li></ul>About the benefitsOur Company provides a dynamic working environment, in which cooperation and continuous learning are encouraged and career development relates to performance. In addition, Elval offers its employees a competitive remuneration package and a wide range of benefits.

CREDIT CONTROL ADMINISTRATOR (3540)

Grant Thornton Greece is a member firm of Grant Thornton International Limited (GTIL), one of the leading organizations delivering audit, tax and advisory services. Grant Thornton’s Outsourcing Services practice is continuously growing, offering high quality services to our clients, committed to “making a difference every day” and is currently seeking to employ a Marketing coordinator&nbsp;(client facing role).The role in more details: <ul><li>Someone responsible for the order to invoice process and the daily communication with customers on any operational issue (orders, deliveries, invoices, returns, queries, complaints).</li><li>Be the first point of contact for the respective customer accounts and develops a cooperative and credible relationship with customers on all operational aspects.</li><li>Communication and co-ordination with internal departments to ensure that customers’ needs are met effectively and efficiently.</li><li>Managing incoming calls and customer service inquiries</li><li>Efficiently handles the order to invoice process by coordinating the rest functions as appropriate so as to ensure that the order is delivered On Time and In Full</li><li>Identifying and assessing customers’ needs to achieve satisfaction</li><li>Communicates with customers under area of responsibility on any operational matter (through phone &amp; e-mail)</li><li>Receives and promptly answers any customer inquiries</li><li>Receives customer orders, credit requests, return requests and promptly captures and process them through SAP</li><li>Receives complaints, logs them and promptly notifies Quality or Regulatory department</li><li>Monitors consignment stock levels - new/revised agreements, SKU lists and stock level adjustments.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Invoice issuing and printing</li><li>Keeps records of customer interactions, process customer accounts and file documents</li><li>Addresses requests and unresolved issues to the designated resource as appropriate&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Reports customer service losses and reason coding (Loss Tree Analysis)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Any other duties or projects as assigned by the Line Manager&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>To be successful at this role you need the following (hard and soft skills):<ul><li>Bachelor’s degree</li><li>Up to 2 years of work experience, ideally in an administrative role</li><li>Experience in the pharmaceutical or healthcare industry is a plus, but not required.</li><li>Strong organizational skills and attention to detail.</li><li>Fluent communication skills in both Greek and English.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint)</li><li>SAP Knowledge is a plus</li></ul>

Customer Service Representative

HELLENIC CABLES S.A.&nbsp;is seeking a&nbsp;Project Manager&nbsp;to join our dynamic &amp; fast growing Project Management Office in Marousi. As a Project Manager, you will possess full authority and accountability for the project, overseeing and controlling all aspects to ensure successful delivery within the approved budget and schedule.Responsibilities&nbsp;<ul><li>Coordinate internal resources and third parties/vendors for the flawless execution of projects</li><li>Ensure that all projects&nbsp;are delivered&nbsp;on-time, within scope and within budget</li><li>Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility</li><li>Ensure resource availability and allocation</li><li>Develop a detailed project plan to track progress</li><li>Use appropriate verification techniques to manage changes in project scope, schedule and costs</li><li>Measure project performance using appropriate systems, tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with the client and all stakeholders</li><li>Perform risk management to&nbsp;minimize&nbsp;project risks</li><li>Establish and maintain relationships with third parties/vendors</li><li>Create and maintain comprehensive project documentation</li></ul>Requirements&nbsp;<ul><li>Degree in Electrical/Mechanical/Civil Engineering</li><li>Relevant working experience</li><li>Strong organization skills to prioritize workload</li><li>Strong analytical skills to evaluate problems/opportunities and drive cost-effective solutions</li><li>Effective interpersonal, communication and teamwork skills</li><li>Good mathematical ability</li><li>Results and action oriented</li><li>Fluent in English</li><li>Fluent in German will be consider an asset</li></ul>The Company Offers&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

PROJECT MANAGER (2174)

The Plant Manager&nbsp;is responsible for the overall performance of the manufacturing plant, ensuring efficient, safe, and compliant production operations. This role leads production planning, assembly, quality control, maintenance, machinery&nbsp;and warehouses, driving operational excellence while ensuring compliance with defense industry standards&nbsp; and company policies.Key Responsibilities<ul><li>Oversee daily plant operations including production, planning, quality, maintenance, and logistics</li><li>Ensure manufacturing output meets quality, cost, delivery, and safety targets</li><li>Implement and monitor KPIs to drive continuous improvement and operational efficiency</li><li>Ensure compliance with defense industry regulations, export controls, and international standards (e.g. ISO, AQAP)</li><li>Lead, develop, and manage plant personnel, fostering a culture of accountability and performance</li><li>Coordinate with Supply Chain, Engineering, and Program Management teams to meet customer and contract requirements</li><li>Manage plant budgets, resources, and capacity planning</li><li>Drive lean manufacturing initiatives and operational excellence programs</li><li>Ensure adherence to health, safety, and environmental regulations</li></ul>Required Qualifications<ul><li>Master’s degree in Engineering, Industrial Management, or a related field&nbsp;</li><li>Minimum 12&nbsp;years of experience in manufacturing operations, with proven experience in a Plant Manager&nbsp;role</li><li>Experience in defense, aerospace, electronics, or other highly regulated manufacturing environments</li><li>Strong knowledge of production planning, quality systems, and continuous improvement methodologies (Lean, Six Sigma)</li><li>Proven leadership and people management skills</li><li>Strong analytical, organizational, and decision-making abilities</li><li>Excellent command of English (written and spoken)</li><li>ERP system experience required</li></ul>

Plant Manager

HELLENIC CABLES S.A.&nbsp;is seeking a Project Manager&nbsp;to join our dynamic &amp; fast growing Project Management Office in Marousi.As a Project Manager, you will possess full authority and accountability for the project, overseeing and controlling all aspects to ensure successful delivery within the approved budget and schedule.Responsibilities&nbsp;<ul><li>Coordinate internal resources and third parties/vendors for the flawless execution of projects</li><li>Ensure that all projects&nbsp;are delivered&nbsp;on-time, within scope and within budget</li><li>Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility</li><li>Ensure resource availability and allocation</li><li>Develop a detailed project plan to track progress</li><li>Use appropriate verification techniques to manage changes in project scope, schedule and costs</li><li>Measure project performance using appropriate systems, tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with the client and all stakeholders</li><li>Perform risk management to&nbsp;minimize&nbsp;project risks</li><li>Establish and maintain relationships with third parties/vendors</li><li>Create and maintain comprehensive project documentation</li></ul>Requirements&nbsp;<ul><li>Degree in Electrical/Mechanical/Civil Engineering</li><li>Relevant working experience</li><li>Strong organization skills to prioritize workload</li><li>Strong analytical skills to evaluate problems/opportunities and drive cost-effective solutions</li><li>Effective interpersonal, communication and teamwork skills</li><li>Good mathematical ability</li><li>Results and action oriented</li><li>Fluent in English</li><li>Fluent in German will be consider an asset</li></ul>The Company Offers&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to:EL Product Marketing Manager &nbsp;For our Marketing, Sales and Product Management team (Electrical Vehicle Chargers), understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. You will use your experience and drive to build long-standing customer relationships, identifying effective solutions for customer needs.&nbsp;The work model for the role is: onsite You will be mainly accountable for:<ul><li>Establishing and maintaining effective customer relationships to recognize their needs, promoting their understanding of ABB’s complete product/systems/ services offering, and aligning with them to provide a solution.&nbsp;</li><li>Meeting short-term / long-term sales and revenue goals following team’s KPIs, preparing offers and managing administrative procedures of sales processes (offer tools, invoices, letters of credit, communication with accounting etc.) based on ABB’s state’s guidelines.&nbsp;</li><li>Communicating to the customers about details related to delivery time, payments, and general terms and conditions, in line with ABB’s offering and strategy and supporting cash collection and project management activities, when needed.&nbsp;</li><li>Ensuring efficient marketing activities and communicating value proposition to customers.</li></ul> Our team dynamics:You will join a dynamic, talented and high performing team, where you will be able to thrive. Qualifications for the role:<ul><li>University Degree in Electrical Engineering or equivalent</li><li>Up to 2 years of experience in Sales or Sales Support will be beneficial</li><li>You are at ease communicating in Greek &amp; English language</li><li>Highly adept in MS Office tools (e.g. excel, Outlook). Knowledge of SAP and Salesforce will be considered a plus</li><li>Strong communication and Negotiation skills</li><li>A Collaborative, Customer-oriented approach</li></ul> We also offer our employees the following benefits:<ul><li>Receive attractive remuneration based on your experience and skills</li><li>Additional financial benefits, such as annual bonus and internal share purchase program.</li><li>Private medical plan (including offers for family members)</li><li>Private Pension Plan</li><li>Seize individual development and training opportunities, from job specific to soft skills.</li></ul>

Sales Engineer (EV Chargers)

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and French C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and French

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and Italian C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and Italian

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and Spanish C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and Spanish

Responsibilities:<ul><li>Supervises the proper implementation of the plans of the construction by the subcontractors and the crews of the project and the completion of the works according to the schedules</li><li>Ensures smooth and safe operation between workshops</li><li>Modifies&nbsp; plans when required and detects any errors or omissions in a timely manner</li><li>Prepares reports and informs the Site Manager and the Project Manager about the work progress</li><li>Informs Project Manager about the progress and any revisions of the timetable</li><li>Participates in the drafting and monitoring of supplier and subcontractor contracts</li><li>Monitors and controls the costs of the works</li><li>Prepares certifications and accounts of subcontractors</li><li>Keeps a calendar and record of the project</li><li>Collaborates with other engineers and manufacturers to find the best solutions</li><li>Ensures that all structures meet applicable regulations and safety standards</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in civil engineering from AEI</li><li>10+ years of experience in infrastructure works</li><li>Very good knowledge of English (oral &amp; written)</li><li>Very good knowledge of MS Office</li><li>Very good knowledge of AutoCAD</li></ul>Skills<ul><li>Methodicality, accuracy and responsibility</li><li>Excellent management skills</li><li>Organization, scheduling, and time management</li></ul>

Site Civil Supervisor (Microsoft Data Center)

Newrest Hellas is seeking a high-performing and results-driven Area Manager to oversee and elevate the operational and commercial performance of its retail network. This role is ideal for a strategic leader who excels in fast-paced environments, drives team excellence, and ensures consistent delivery of Newrest’s global standards.Key Responsibilities<ul><li>Lead and manage the operational performance of multiple retail locations.</li><li>Ensure consistent compliance with Newrest standards in quality, hygiene, food safety, and customer experience.</li><li>Monitor and analyze KPIs, driving continuous improvement and commercial growth.</li><li>Develop, motivate, and support store managers and frontline teams to achieve optimal performance.</li><li>Implement initiatives that enhance efficiency, cost control, and overall productivity.</li><li>Serve as the key communication link between retail teams and headquarters.</li><li>Resolve operational issues swiftly, ensuring smooth day-to-day operations.</li><li>Maintain a unified, premium, customer-centric experience across all locations.</li></ul>ProfileRequired Qualifications<ul><li>3–5 years of proven experience in multi-site management (catering, retail, hospitality, or similar sectors).</li><li>Strong leadership presence with the ability to guide, inspire, and develop diverse teams.</li><li>Commercially minded with strong analytical and KPI-driven decision-making skills.</li><li>Excellent communication, coaching, and people-management abilities.</li><li>Solid knowledge of hygiene, food safety, and operational excellence protocols.</li><li>High proficiency in office tools and operational/reports systems.</li><li>Valid driving license&nbsp;</li></ul>What We Offer<ul><li>Competitive compensation package with performance-based progression.</li><li>Career growth opportunities within a global, rapidly expanding organization.</li><li>A dynamic, modern, and supportive work environment.</li><li>Continuous training, upskilling, and access to international operational expertise.</li><li>A culture that rewards initiative, accountability, and outstanding performance.</li></ul>

Area Manager

Our VCS team supports private equity backed businesses and corporates who want to take an accelerated lens to performance improvement in delivering improvements to their cash &amp; EBITDA position. We have a pragmatic approach helping businesses overcome challenges by supporting management (and shareholders, where appropriate) to drive sustainable operational change.This could include drafting growth and improvement initiatives that translate into various types of business plans (strategic plan, turnaround plan, working capital / liquidity boost, transformation plans, business split) in which we assess upsides and risks from an independent perspective.This is an opportunity to leverage your performance improvement and turnaround experience in a stimulating new environment. Our VCS practice is experiencing rapid growth and we now have multiple opportunities across the team to recruit high caliber delivery individuals with advanced business and financial modelling skills.In a continuously evolving business environment where organisations need to make smart, quick and well-informed decisions based on quality analysis, you will have the opportunity to work closely with our Private Equity and corporate clients in solving complex business problems and providing key insights into business drivers and scenario analysis presented elegantly to enhance stakeholder presentation.We are looking for a skilled and motivated Business Analyst / Consultant to join our dynamic Value Creation team. This role involves a blend of financial restructuring and operational enhancement strategies, demanding strong analytical skills and a strategic mindset. Key responsibilities:<ul><li>Conduct detailed financial analysis and modelling to assess client business performance.</li><li>Participate in the development and implementation of restructuring plans alongside strategies for performance improvement.</li><li>Collaborate with senior consultants to manage client relationships and ensure the success of project deliverables.</li><li>Identify and apply strategic solutions in conjunction with operational improvements for comprehensive client strategies.</li><li>Prepare insightful reports and presentations for key stakeholders and clients.</li></ul> #WinningRequirements<ul><li>Bachelors’ Degree in Business Administration, Economics, Accounting, Engineering or other related disciplines.</li><li>MBA or Master’s Degree in any of the above fields.</li><li>ACA / ACCA / CFA qualification (or equivalent) will be considered advantage.</li><li>0-2 years of experience in a corporate environment or consulting firm.</li><li>Excellent numeracy skills with keen attention to detail and the ability to absorb and analyse large amounts of data quickly.</li><li>Excellent report writing and presentation skills.</li><li>Very strong analytical skills and problem-solving mindset are essential.</li><li>Knowledge of basic accounting concepts and understanding of the accounting principles are essential.</li><li>Strong financial modelling skills.</li><li>Excellent written and verbal communication skills in English &amp; Greek.</li><li>Willingness to learn and grow within a fast-paced environment.</li><li>Military obligations fulfilled where applicable.</li></ul>

Restructuring - Value Creation Services and Performance Improvement - Consultant/Senior Consultant

STEELMET S.A.is searching for its headquarters in Marousian&nbsp;Internal Audit Assistant&nbsp;Steelmet Corporate Services provides services to Viohalco Companies aiming to support them and drive best practices across all our business segments. We offer a comprehensive range of corporate services, and we work closely with all Viohalco companies to develop tailored corporate solutions, streamline operations, and offer services that are consistent, reliable, and focused on results.&nbsp;Responsibilities:&nbsp;<ul><li>Plan, perform and execute onsite and remote audits of industrial companies</li><li>Obtain, analyze and evaluate audit evidence</li><li>Develop formal written reports to communicate audit results to management, making recommendations where appropriate</li><li>Assist with the development of annual audit plan</li><li>Prepare presentations for the Audit Committee</li></ul>&nbsp;Qualifications:<ul><li>BSc degree in Accounting or Finance or relevant field</li><li>Postgraduate studies in Accounting or Finance, or other Certification (e.g. ACCA, CFA, CIA, DipIFR) (completed or in progress)</li><li>Excellent written and oral communication skills in English</li><li>Advanced computer skills on MS Office</li><li>Valid Driving License</li><li>Willingness to travel frequently by car and any other means both in Greece and abroad</li><li>2-4 years previous experience on Internal Audit would be an asset</li><li>French or German would be an asset</li></ul>&nbsp;Required Knowledge, Skills and Abilities:<ul><li>Communication Skills</li><li>High attention to detail and excellent analytical skills</li><li>Critical thinking</li><li>Problem solving</li><li>Team spirit</li></ul>&nbsp;The Company Offers:<ul><li>Opportunities for further development</li><li>Competitive remuneration package</li><li>Continuous Learning</li><li>Life &amp; health insurance plan</li></ul>

INTERNAL AUDIT ASSISTANT (3531)

Essential Functions &amp; Core Responsibilities<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Accountable for achieving individual T&amp;Q performance metrics&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations. Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation&nbsp;</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis&nbsp;</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;</li><li>Actively support the Team Leader&nbsp;with quality tasks (evaluations, coaching sessions, calibration sessions) in compliance with CNX T&amp;Q processes, policies and guidelines</li><li>Support the implementation and correct use of global T&amp;Q tools (e.g. PULSE, ALBA, Training AI, SimCX)</li></ul>&nbsp;&nbsp;Candidate Profile• At least 9 months experience within Concentrix or 6 months within the targeted role• Fintech experience would be considered an advantage• Proficient in advanced functionality Microsoft Office• Effective communication skills, both written and verbal (German C1 and English B2 Language)• Demonstrated ability to communicate effectively and professionally with internal and external associates• Ability to multi-task and meet timelines on deliverables• Demonstrated ability to work with and lead a team• Detail and customer service oriented• Willingness to work fully on site from our office in Athens Monday - Friday 9-5/10-6

Training and Quality Specialist with German

Autohellas is seeking a skilled LCV Project Manager to join our KIA Hellas dynamic team!Core Responsibilities<ul><li>Has full control and responsibility over the LCV product.</li><li>Defining and developing the product lineup to meet customer needs and market trends.</li><li>Manages product specifications, configuration options, and pricing strategy.</li><li>Conducts continuous competitive analysis to ensure the product remains competitive and aligned with market demands.</li></ul><ul><li>Actively engages with fleet customers and key accounts</li><li>Promotes the vehicle directly to end-user companies as well as to leasing companies, understanding their needs and providing tailored solutions.</li></ul><ul><li>Supports the dealership network by participating in customer meetings and helping with close key deals.</li><li>Acts as a liaison between the brand and the network to ensure product positioning and sales strategies are well-executed.</li></ul><ul><li>Contributes to production planning and overseeing the product lifecycle.</li><li>Coordinates with internal and external stakeholders across the product supply chain.</li><li>Conducts regular sales and market analysis to support strategic decisions and develop sales &amp; market reports.</li></ul><ul><li>Is Responsible for sales and profitability planning / targets.</li></ul>Qualifications<ul><li>University degree</li><li>At least 5 years relevant experience in LCV automotive industry</li><li>Strong target-oriented approach, both commercial and financial targets</li><li>Strong analytical, organizational and negotiation skills</li><li>Ability to perform under pressure.</li><li>Availability for periodic trips within Greece</li><li>Excellent communication in English, both in writing and speaking</li><li>Excellent knowledge of PC (Excel, Word, PP, SAP)</li></ul>What we offer:<ul><li>Competitive salary &amp; benefits package</li><li>On-site gym at our HQ</li><li>In-house restaurant</li><li>Access to our exclusive corporate portal with special discounts just for our Group employees</li><li>Private health insurance for peace of mind</li><li>Pension plan (depending on role/level) – planning ahead made easier</li><li>A vibrant, fast-paced environment with ongoing learning &amp; growth opportunities</li></ul>

LCV Project Manager

The&nbsp;Trade Marketing Manager&nbsp;will play a crucial role in driving&nbsp;brand visibility, increasing&nbsp;market share, and&nbsp;maximizing sales growth.&nbsp;This position involves&nbsp;collaborating closely with sales, brand, and product teams to create and implement effective trade marketing plans&nbsp;that align with the&nbsp;company's overall business objectives. This role requires&nbsp;strategic thinking&nbsp;and involves leveraging a&nbsp;strong analytical background&nbsp;to understand&nbsp;market &amp; retail dynamics, consumer behavior, and&nbsp;sales data&nbsp;to optimize trade marketing efforts. The ideal candidate will have&nbsp;strong leadership skills&nbsp;and will possess&nbsp;expertise in sales analysis, business insights&nbsp;and&nbsp;trade marketing best practices&nbsp;to support the company's overall business objectives.&nbsp;Key Responsibilities:Market and Competitor Analysis:&nbsp;Perform ongoing&nbsp;market research&nbsp;and&nbsp;mapping, customer segmentation&nbsp;as well as&nbsp;competitor analysis&nbsp;to identify market trends,&nbsp;consumer preferences, and&nbsp;competitive positioning, providing actionable insights to the sales, product and marketing teams including&nbsp;new product/range proposals and pricing policies.Sales and Business Analysis &amp; Forecasting:&nbsp;Develop and maintain&nbsp;dashboards and reports, utilizing data analytics tools. Conduct&nbsp;in-depth sales analysis&nbsp;(turnover, sales volume per SKU / brand / category/ market/ key account etc) and&nbsp;the impact of trade marketing activities on sales performance&nbsp;to identify trends, opportunities, and areas for improvement as regards trade marketing &amp; pricing strategies, promotional activities&nbsp;to drive business growth and improve market shares &amp; penetration.Trade Planning:&nbsp;Develop and execute&nbsp;comprehensive trade marketing plans that support the company’s sales and marketing objectives, in close collaboration with sales, marketing, and product teams&nbsp;to align&nbsp;with brand and product strategies&nbsp;and&nbsp;overall business goals.Campaign Management &amp; Retail Execution:&nbsp;Lead the&nbsp;development&nbsp;and implementation of&nbsp;retail execution plans,&nbsp;including&nbsp;merchandising, promotions, events and in-store activations, to drive product visibility, engagement, and sales. Collaborate with sales and marketing teams to develop&nbsp;promotional materials, point-of-sale (POS) displays, and sales collateral&nbsp;to support product launches and seasonal campaigns.&nbsp;Sales team training&nbsp;on all relevant initiatives.Relationship Building:&nbsp;Build and maintain&nbsp;strong relationships with key retail partners, distributors, and other stakeholders&nbsp;to ensure successful execution of trade initiatives.&nbsp;Support key accounts&nbsp;with&nbsp;marketing plans&nbsp;and campaigns in collaboration with Brand teamInnovation and Best Practices:&nbsp;Stay&nbsp;current with industry trends, innovations, and best practices in shopper marketing. Introduce&nbsp;new tools, techniques, and approaches to enhance campaign effectiveness and shopper engagement.Budget Management:&nbsp;Develop and manage trade marketing budgets, ensuring&nbsp;effective allocation&nbsp;of resources to&nbsp;maximize ROI on trade marketing initiatives.Team Leadership:&nbsp;Mentor and&nbsp;guide team members,&nbsp;fostering a&nbsp;collaborative&nbsp;and&nbsp;high-performance&nbsp;culture not only within the trade marketing team, but&nbsp;also cross-functional&nbsp;between sales, marketing, product teams&nbsp;Requirements:<ul><li>Bachelor’s degree&nbsp;in business administration, Marketing or related field from&nbsp;a well reputable University&nbsp;with&nbsp;excellent academic record</li><li>MBA or master’s degree will be preferred</li><li>Minimum of&nbsp;7-10 years of experience in trade marketing,&nbsp;sales analysis, business insights, or related roles</li><li>Previous experience in the&nbsp;tools, machinery&nbsp;or&nbsp;chemicals&nbsp;industry will be preferred</li><li>Proven&nbsp;track record&nbsp;of developing and executing&nbsp;successful trade marketing plans&nbsp;and campaigns.</li><li>Experience in an&nbsp;omni-channel retail</li><li>Outstanding&nbsp;written and verbal communication skills in&nbsp;Greek &amp; English</li><li>Proficiency in&nbsp;data analysis tools and platforms&nbsp;(e.g., Nielsen, IRI, Power BI, Tableau).</li><li>Proficiency in&nbsp;ERP – CRM&nbsp;tools and&nbsp;Microsoft Office&nbsp;Suite</li><li>Internet and technology savvy&nbsp;and always up to date with the latest trends and technologies</li><li>Leadership experience&nbsp;with a demonstrated ability to manage and develop a team</li><li>Other&nbsp;EU language&nbsp;knowledge would be an advantage</li></ul>&nbsp;Qualifications:<ul><li>Strong&nbsp;understanding of retail dynamics, shopper behavior, and consumer psychology.</li><li>Excellent&nbsp;project management skills, with the ability to manage multiple projects simultaneously.</li><li>Strong&nbsp;analytical skills&nbsp;with a proven ability to&nbsp;interpret complex data&nbsp;and translate it into actionable business strategies.</li><li>Exceptional&nbsp;communication and interpersonal skills,&nbsp;with the ability to influence and build strong relationships with internal and external stakeholders.</li><li>Ability&nbsp;to thrive in a fast-paced, dynamic environment&nbsp;and adapt to changing priorities.</li><li>Passion for&nbsp;all things Digital</li><li>DIY enthusiasts will be preferred</li></ul>&nbsp;What we offer:<ul><li>Excellent&nbsp;working&nbsp;environment</li><li>Competitive&nbsp;remuneration&nbsp;package&nbsp;&amp;&nbsp;extra benefits</li><li>Commuting&nbsp;expenses</li><li>Potential for&nbsp;expansion of role and opportunity for professional development&nbsp;due to company growth</li><li>The chance to be&nbsp;part of a team&nbsp;that will contribute to our company and&nbsp;brands stand out&nbsp;in the&nbsp;European tools market</li></ul>

Trade Marketing Manager

Reporting to the&nbsp; Finance Manager Planning and Controlling of the Finance department you are responsible and accountable to:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze the performance of all divisions and propose corrective actions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and distribute all company commercial reporting·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that all finance data (actual, historical, budgets) are correctly monitored&nbsp; by the Company’s financial IT systems·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle all issues regarding the insurance company·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in the preparation of all financial reports·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform feasibility studies for new investments and follow up their performance&nbsp;What You Bring<ul><li>University Degree in Finance/ Management</li><li>Excellent knowledge of Greek and English language</li><li>Excellent use of MS Office and especially Excel</li><li>Approx. 2&nbsp;years working experience in an organized Finance or Reporting department&nbsp;( preferable in the retail sector)</li><li>Achievement drive</li><li>Strong analytical and synthesis skills, experience working with data &amp; KPIs and can easily produce reports (regular or ad hoc)</li><li>Ability to work under pressure and strict deadlines</li></ul>What We OfferAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.💰 Competitive Compensation: Attractive salary &amp; benefits package. 🩺 Health &amp; Well-being: Comprehensive group life &amp; medical insurance. 💻Employee Development: 40+ hours of annual training for continuous learning &amp; development. 🚀 Career Growth: 8/10 positions are filled from within, reflecting our commitment to internal talent. 🛍️ Special Discounts: Discounts on IKEA products &amp; other Fourlis Group brands.🍽️ Employee Restaurant: Μeals at our employee restaurant with exclusive prices. 🚗 Transportation Support: Transportation cards or toll coverage. 🌍 Inclusive Environment: A welcoming, international &amp; diverse team.The People We Are Looking For<ul><li>Lead by example, always striving to find new and better ways to move forward.</li><li>Empower others by taking ownership, making decisions, and following through with accountability.</li><li>Embrace a hands-on, customer-focused approach, committed to delivering excellent service.</li><li>Have the courage to challenge existing solutions and think creatively.</li><li>Be passionate about life at home and the retail industry.</li></ul>&nbsp;Let’s Make a Difference Together!Join us today and be part of the global IKEA family! Submit your resume and start your journey with us.

Financial Analyst (Headquarters)

To support the execution of the procurement process for departmental materials, spare parts, and services, ensuring the optimal combination of cost, delivery timelines, and alignment with Senior Buyers’ directives, while maintaining material and service quality standards in compliance with Company regulations and prevailing market conditions.&nbsp;Responsibilities<ul><li>Manages relationships with suppliers and consults senior buyers when necessary to make optimal decisions.</li><li>Informs suppliers about the technical and financial specifications of materials/services (payment terms, warranty, delivery time and method) to ensure high quality of purchased goods and services.</li><li>Handles purchase requests, reviews existing contracts and supplier purchase history, creates and sends Requests for Quotation (RFQs) to suppliers.</li><li>Receives and evaluate supplier quotations in order to select the most cost-effective and technically compliant offers</li><li>Manages the full purchase order cycle in SAP</li><li>Manages complaints and issues arising from collaborations with suppliers.</li><li>Coordinates loading schedules by entering requests into the Group’s logistics system and manages communication with suppliers to confirm and streamline loading procedures.</li></ul>&nbsp;QualificationsMandatory<ul><li>BSc preferably in Economics, Supply Chain Management, Accounting &amp; Finance, Business Administration or Engineering</li><li>Minimum 2–3 years of experience in a procurement or purchasing department</li><li>Excellent knowledge of MS Office and ERP systems (e.g., SAP MM)</li><li>Excellent command of the English language (both spoken and written)</li></ul>&nbsp;Skills<ul><li>Strong negotiation skills and contract management capabilities</li><li>Analytical thinking and problem-solving ability</li><li>Understanding of basic principles of risk management and compliance</li><li>Results-oriented mindset and project management skills</li></ul>&nbsp;Benefits•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive compensation and benefits package•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ongoing professional training and development opportunities

PURCHASING ASSISTANT BUYER (3660)

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

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