Performance Management Lead Jobs in Piraeus | Customer Service / Call Center

2 open positions from 1 companies

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Required Skills

Essential skills needed for Performance Management Lead positions

CommunicationEssential

Ability to effectively convey information and ideas to others.

Problem SolvingEssential

Ability to analyze issues and develop effective solutions.

Analytical skillsEssential

Ability to systematically analyze information and solve complex problems using logical reasoning.

Account ManagementEssential

The ability to manage client accounts, maintain relationships, and ensure customer satisfaction.

SpanishEssential

Proficiency in the Spanish language at an advanced or native level for effective communication.

Critical ThinkingEssential

The ability to objectively analyze and evaluate information to form reasoned judgments.

English LanguageEssential

Ability to communicate effectively in English, including reading, writing, and speaking.

People ManagementEssential

Ability to lead, motivate, and oversee the work performance of a team or employees.

Client ManagementEssential

Ability to maintain and develop relationships with clients to meet their needs and business objectives.

Escalation ManagementEssential

The process of handling and resolving issues by escalating them to higher levels of authority when necessary.

Additional Skills & Traits

Nice-to-have skills and soft skills that can help you stand out

Teamwork

Ability to collaborate effectively with others to achieve common goals.

Leadership

Ability to guide and motivate a group towards achieving goals effectively.

Coaching

Ability to guide and support individuals to develop their skills and achieve their goals.

Influencing

Ability to persuade and motivate others to achieve desired outcomes.

Strategic Thinking

Ability to plan effectively for long-term goals by analyzing complex situations and anticipating future consequences.

Mentoring

Ability to guide and support others to develop their skills and achieve their goals.

Career Development

Motivation and openness to acquiring new skills and advancing one's professional career.

Seniority Distribution

Manager100%

Experience Requirements

Average experience: 2 years
0-2 years100%