Being a Customer Care Executive (English, German and Greek) is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably. Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week YOUR DAILY ADVENTURES WILL INCLUDE: Deliver high-quality support via our emails, chats and calls support platform Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product  Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support) Our Tools: Google Suite | Microsoft Office | Zendesk TO BE SUCCESSFUL IN THIS ROLE: Initial experience in customer support is required The ability to speak, read and write English, German and Greek (all mandatory), French and Italian are a plus. Fluency in English is a must, since it is the company language - Please submit your application in English Good problem solving and active listening skills Ability to multitask and perform effectively under pressure Detail-oriented, proactive in process improvements BENEFITS & PERKS IN A NUTSHELL: Flexible working arrangements LinkedIn Learning Sabbatical & special leave policies WeRoad partnership Birthday, 24th + 31st December off Short term EU work policy Mobility Credit Health Insurance Employee assistance program     Plus more local benefits depending on your work location! *in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

Being a Customer Care Specialist (English and German) - Athens is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably. Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week YOUR DAILY ADVENTURES WILL INCLUDE: Deliver high-quality support via our emails, chats and calls support platform Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product  Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support) Our Tools: Google Suite | Microsoft Office | Zendesk TO BE SUCCESSFUL IN THIS ROLE: Initial experience in customer support is required The ability to speak, read and write English and German (mandatory), any other language is a plus - Please submit your application in English Good problem solving and active listening skills Ability to multitask and perform effectively under pressure Detail-oriented, proactive in process improvements BENEFITS & PERKS IN A NUTSHELL: Flexible working arrangements LinkedIn Learning Sabbatical & special leave policies WeRoad partnership Birthday, 24th + 31st December off Short term EU work policy Mobility Credit Health Insurance Employee assistance program     Plus more local benefits depending on your work location! *in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

Being a Customer Support Executive (English and German) is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably. Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week YOUR DAILY ADVENTURES WILL INCLUDE: Deliver high-quality support via our emails, chats and calls support platform Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product  Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support) Our Tools: Google Suite | Microsoft Office | Zendesk TO BE SUCCESSFUL IN THIS ROLE: Initial experience in customer support is required The ability to speak, read and write English and German (mandatory), any other language is a plus - Please submit your application in English Good problem solving and active listening skills Ability to multitask and perform effectively under pressure Detail-oriented, proactive in process improvements BENEFITS & PERKS IN A NUTSHELL: Flexible working arrangements LinkedIn Learning Sabbatical & special leave policies WeRoad partnership Birthday, 24th + 31st December off Short term EU work policy Mobility Credit Health Insurance Employee assistance program     Plus more local benefits depending on your work location! *in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

Location: Athens Being a Customer Care Executive (English and German) is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably. Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), 24/7, with 2 days off per week YOUR DAILY ADVENTURES WILL INCLUDE: Deliver high-quality support via our emails, chats and calls support platform Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product  Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support) Our Tools: Google Suite | Microsoft Office | Zendesk

Απαραίτητα προσόντα: Φιλοδοξία για εξέλιξη και ομαδικό πνεύμα Απολυτήριο Λυκείου Καλή γνώση της Αγγλικής γλώσσας Γνώσεις χειρισμού Ηλεκτρονικών Υπολογιστών Eπικοινωνιακές Δεξιότητες

We're currently looking for full-time Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. Please note that this is an on-site position for candidates based in Thessaloniki. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

We're currently looking for full-time Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.   Please note that this is an on-site position for candidates based in Athens. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

We're currently looking for full-time Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. This role would require you to work only night shifts. Please note that this is an on-site position for candidates based in Athens. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our customer, venue partner and courier partner support together with the team, during night shifts.  Communicating with customers & partners via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

We're currently looking for full-time Support Associates to join our team remotely from multiple regions across Greece (Eastern Macedonia and Thrace, Peloponnese, Epirus, Crete)! Kindly note that only candidates based outside of Athens & Thessaloniki are eligible for our remote openings. If you are based in Athens, please apply here. Applicants based in Thessaloniki can apply here! :)  In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week (40 hours per week). You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to your region's food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

Even though we deliver 7 days a week, our new Support Lead will only be required to work Monday - Friday :) What you'll be doing Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. Getting stuff done: Hustle, hustle, hustle. Our humble expectations Proven leadership experience and background from customer experience, product management, customer insights, or similar field Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. Passionate about customer experience and enjoy working and engaging with people. Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. You have the skills and know-how to motivate your team to provide the best service possible. You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter. The ability to think on your feet and multi-task. Fluent in Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!