Απαραίτητα προσόντα – Προϋπηρεσία σε αντίστοιχη θέση – Καλή γνώση της αγγλικής και βασική γνώση ελληνικής γλώσσας – Ομαδικότητα και οργανωτικές ικανότητες Επιθυμητά προσόντα   Παροχές – Εργασιακή ασφάλεια σε έναν σταθερά αναπτυσσόμενο όμιλο – Ευκαιρίες εκπαίδευσης και εξέλιξης – Φιλικό και υποστηρικτικό εργασιακό περιβάλλον – Προνομιακές συνθήκες εργασίας – Διαμονή και 3 γεύματα/μέρα Για να κάνετε αίτηση, παρακαλούμε στείλτε το βιογραφικό σας στο [email protected] ή επικοινωνήστε στο τηλέφωνο 26950 44495. Στοιχεία Επικοινωνίας [email protected] 26950 44495 Ακρωτήρι, Ζάκυνθος, 29100

Απαιτούμενα προσόντα : Απόφοιτος Α.Ε.Ι/Τ.Ε.Ι. ή Ι.Ε.Κ. Διοικητικής Κατεύθυνσης Πολύ καλή γνώση Αγγλικής γλώσσας Πολύ καλή γνώση Η/Υ Άριστη επικοινωνιακή ικανότητα και ομαδικό πνεύμα συνεργασίας Δυνατότητα απασχόλησης σε βάρδιες Προϋπηρεσία σε αντίστοιχη θέση θα συνεκτιμηθεί Η Εταιρία προσφέρει : Δυνατότητα επαγγελματικής ανάπτυξης και εξέλιξης σε ένα δυναμικά εξελισσόμενο Όμιλο Σύγχρονο περιβάλλον εργασίας με ανθρωποκεντρικό χαρακτήρα Παρακαλούμε στείλτε τα βιογραφικά σας σημειώματα στην ηλεκτρονική διεύθυνση [email protected] (όλα τα βιογραφικά θα αξιολογηθούν με απόλυτη εχεμύθεια)

Κύριες Αρμοδιότητες: Επικοινωνία με πελάτες και διασφάλιση άμεσης ανταπόκρισης Καταχώρηση, έλεγχος και διαχείριση παραγγελιών Συνεργασία με το τμήμα πωλήσεων και logistics διασφαλίζοντας την άμεση ανταπόκριση στον πελάτη Αποστολή προσφορών και προτιμολογίων σε πελάτες Προφίλ υποψηφίου: Πτυχίο Οικονομικής κατεύθυνσης ή Logistics, Διαχείρισης Εφοδιαστικής Αλυσίδας 1-2 χρόνια προϋπηρεσία σε παρόμοια θέση Άριστη γνώση εφαρμογών MS-Office Γνώση συστήματος SAP, θα εκτιμηθεί Άριστη γνώση Αγγλικών Επικοινωνιακές δεξιότητες, με διάθεση συνεργασίας και ομαδικό πνεύμα Ευελιξία, προσαρμοστικότητα και θετική διάθεση Παρoχές: Ανταγωνιστικό πακέτο αποδοχών Πρόσθετη ιατροφαρμακευτική κάλυψη Σύγχρονο και ευχάριστο περιβάλλον εργασίας Μετακίνηση από και προς την εταιρεία

Our team is continuing to expand so we are looking for a proactive and dynamic Customer Satisfaction Specialist to join our Operations team Customer Satisfaction Specialist Code: CSAT 01-23 Location: Metamorfosis, Attica The potential candidate will report to the Head of Sales Operations and will be a member of the agile team of G4S Telematix. This is an exciting opportunity for anyone pursuing a career in Customer Service! Responsibilities: Retain customers by answering product and service questions and suggesting information about our secure mobility and telematics products and services Helps customers with their on-boarding and training of our solutions. The training is conducted physically or remotely via distance learning (MS Teams, Google Meet, Skype, etc.) Extended use of CRM and Helpdesk for keeping customer records and meeting department’s KPIs Maintain customer account records in CRM and update information as needed. Record and analyse the end customer's complaints. Coordinate with other departments to determine the best solution to solve the problem, expediting correction or adjustment. Follow up to ensure resolution. Work with Business Managers, Product Managers,Technical Managers, and other major customer stakeholders to support translating business requirements Prepares product or service reports by collecting and analyzing customer information (calculate KPIs) Follow communication procedures, guidelines and policies Job requirements Requirements: Minimum of 3 years in customer support and administration in tech/software support role Bachelor’s degree in Technical and/or Business fields or related field preferred (specialization in technology will be considered as a plus) Proficient in Microsoft Office (Excel)and/ or Google workspace (Sheets, Docs, etc) Customer orientation and ability to adapt/respond to different types of characters Must have very strong verbal and written communication skills in English and Greek language. Client base is Domestic and International. Must be comfortable talking to customers over the phone to understand their concern or complaint Must have a strong work ethic and dedication with the ability to efficiently adapt in a fast-paced and agile organization Ability to multitask, prioritize, and manage time effectively Ability to connect with customers both technically & non-technically regarding their specific requirements Previous knowledge and understanding of CRM tools (i.e. Salesforce, ZOHO) is a strong asset Potential candidates should have personal transportation due to lack of public transportation In return we offer a competitive compensation package which includes an attractive salary and private health and life insurance, mobile phone and above all a collaborative modern work environment with unlimited possibilities for future advancement globally. If you correspond to the above criteria please send us your CV!

Your main purpose Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards What will you bring? Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry Fluency in Spanish and English A degree or diploma in Tourism or Hospitality is beneficial Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous Excellent verbal and written communication abilities, particularly in customer-facing scenarios Flexible and adaptable What we offer Team Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow  Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care Competitive remuneration package. Private health insurance Flexible working model

Your main purpose Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards What will you bring? Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry Fluency in German and English A degree or diploma in Tourism or Hospitality is beneficial Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous Excellent verbal and written communication abilities, particularly in customer-facing scenarios Flexible and adaptable What we offer Team Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow  Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care Competitive remuneration package. Private health insurance Flexible working model

SKY express, the fastest-growing Greek airline, is currently seeking for ambitious Call Center Agents living in Thessaloniki who will join remotely our Call Center team and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit himself to exceed our customers’ expectations. Key responsibilities: Respond to customers’ needs through e-mails and inbound calls Book tickets Perform booking changes and ticket cancellations Provide information to customers, agents, and airport stations Skill set: Customer oriented Communication and negotiation skills Result driven Ability to work under pressure Multi-tasking Team player Requirements: Experience in Customer Service Excellent command of the Greek & English language PC knowledge A quiet place to work at home with a strong internet connection A Bachelor’s degree and knowledge of any foreign language will be considered an advantage. If you consider yourself an enthusiastic professional that wishes to become a part of the fastest – growing and greenest Greek airline, please send us your CV. Applicants are requested to attach their CVs in PDF format ONLY. The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful. Candidates who will be contacted, may be asked for further information as part of our screening process.

Key responsibilities: Provides friendly service and maintains positive relationships with our customers. Interacts with Customers in a kind and helpful manner through digital and physical channels to retrieve feedback and act upon to build and maintain customer loyalty. Cares for Customers to have a positive post-flight experience through quick issue resolution within guidelines established by the Company. Administers Customers’ claims in line with SKY express internal policies and applicable regulations. Skill set: Customer oriented. Communication and negotiation skills Result driven Ability to work under pressure Multi-tasking Team player Requirements: Experience in Customer Service. Excellent verbal & written communication skills in English Ability to work on Microsoft Windows & Office applications A Bachelor’s degree and knowledge of any foreign language will be considered an advantage. Applicants are requested to attach their CVs in PDF format ONLY. The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful. Candidates who will be contacted, may be asked for further information as part of our screening process.

Key responsibilities: • Respond to customers’ needs through e-mails and inbound calls • Book tickets • Perform booking changes • Provide information to customers and airport stations Skill set: • Customer oriented • Communication and negotiation skills • Result driven • Ability to work under pressure • Multi-tasking • Team oriented Requirements: • Experience in Customer Service • Excellent command of the English language • PC literacy • Ability to work on rotation shifts A Bachelor’s degree and knowledge of French and/or German , Italian language will be considered an advantage. The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful. Candidates who will be contacted, may be asked for further information as part of our screening process. If you consider yourself an enthusiastic professional that wishes to become a part of Sky Express team

Portuguese Customer Service Representative Athens / Hybrid Are you fluent in Portuguese and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Portuguese -Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Portuguese-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Portuguese & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.