support associate
12 Οκτ 2026 · Wolt Greece
Τι θα κάνεις
- Διαχειρίζεσαι την υποστήριξη πελατών, συνεργατών καταστημάτων και διανομέων σε 24/7 βάση.
- Επικοινωνείς με πελάτες μέσω chat ή τηλεφώνου προσαρμόζοντας τον τόνο σου στη συζήτηση.
- Απαντάς απλά και καθαρά σε ερωτήσεις και βρίσκεις λύσεις που ξεπερνούν τις προσδοκίες τους.
- Αναπτύσσεις την υποστήριξη πελατών, συνεργατών καταστημάτων και διανομέων σε συνεργασία με την ομάδα.
- Εργάζεσαι σε βάρδιες όλα τα 7 ημέρες της εβδομάδας, συμπεριλαμβανομένων πρωινών, βραδινών και Σαββατοκύριακων.
Βασικές προϋποθέσεις
- 1+ χρόνια εμπειρίας
- Υποστήριξη Πελατών και Δημιουργία Σχέσεων με Πελάτες
- Επικοινωνιακές Δεξιότητες και Άπταιστη Γνώση Ελληνικών
- Γνώση Αγγλικής Γλώσσας για επαγγελματική χρήση
- Διαχείριση Πολλαπλών Εργασιών και Προσοχή στη Λεπτομέρεια
- Γνώση Logistics και Τοπικής Αγοράς Αθήνας
- Πελατοκεντρική Νοοτροπία, Υπευθυνότητα και Δημιουργικότητα
Παροχές
- Πρόκειται για θέση πλήρους απασχόλησης και με φυσική παρουσία στην Αθήνα, που απαιτεί εργασία σε βάρδιες, περιλαμβανομένων βραδινών και Σαββατοκύριακων.
- Ενταχθείτε σε μια βραβευμένη ομάδα υποστήριξης σε δυναμικό startup περιβάλλον όπου εκτιμώνται η δημιουργικότητα και η πελατοκεντρική προσέγγιση.
Περιγραφή Θέσης
We're currently looking for full-time Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able…
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.