external channels manager

Ensure the commercial, financial and operational success of Vodafone External Channels (Hunters, Family Advisor) and Indirect Channels (Prepay Wholesale, TLM and Digital External Partners) and promote Vodafone activities. The role drives channel performance across sales, partners, and activities, supports Corporate Affairs and Network priorities nationally, and leads, develops, and builds succession within the team.

Key accountabilities and decision ownership: 
• Contribute to sales objectives, strategies and plans. Observe competitors and propose actions in order for the channels and external partners to remain flexible and competitive.
• Achieving the External Channels sales quantitative & qualitative targets.
• Promoting & developing customer satisfaction practices through commercial network of its accountability (NPS in all touch points)
• Run special projects during the year, distributed by the Head of Retail Sales
• Ensuring and controlling the application of all company’s policies and procedures by all employees
• Formulates strategies to ensure maximum efficiency for the Sales teams
• Establishes appropriate relationships with key customers & partners in the area

Who you are

• University Degree in business or management related areas
• Working experience in retail will be considered a strong asset
• Good Knowledge of mobile, fixed telephony and IT market
• Sales experience in mobile and fixed market 
• Strong managerial and communication skills (in cross-regional teams)
• Excellent negotiation skills
 • Very good analytical skills and problem-solving capability
• Be innovative and team player 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece 

• Competitive pay, bonus & remuneration package 

• Private Health & Medical Insurance  

• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad 

• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love 

• Unlimited access to learning resources and trainings 

• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  

• Remote work equipment to help you create a comfortable, ergonomic workspace at home  

• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services 

• Extra days off: Vodafone Day, Family Day, Volunteering Day  

• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 

• Special employee offers and discounts