head of retail sales & customer experience

As we continue to strengthen our market presence in the retail and VIP segments, we are seeking an experienced and strategic Head of Retail Sales & Customer Experience  to lead our commercial growth and elevate our client and intermediary relationships.

Role Responsibilities

• Develop and implement the sales strategy for the Retail segment, aligned with company goals.

• Lead, mentor, and motivate the sales team to achieve targets and optimize performance.

• Identify new business opportunities and design products/services tailored to market needs.

• Build and maintain strong relationships with key partners, intermediaries , and high-value clients.

• Oversee sales planning, forecasting, and reporting to ensure accurate pipeline management.

• Collaborate with internal & external stakeholders including intermediaries to enhance the customer proposition & experience.

• Monitor market trends, competition, and regulatory developments to inform strategic decisions.

• Ensure high standards of service quality and customer satisfaction.

Knowledge, Skills & Experience

• Bachelor’s degree in Business, Finance, Sales, or related field; Master’s degree preferred.

• 7+ years of professional experience in sales leadership roles, ideally in insurance, reinsurance, or financial services.

• Proven track record of driving sales growth in Retail and/or VIP segments.

• Proven track record of high level retail customer and intermediary experience.

• Strong leadership and team development capabilities.

• Excellent communication, negotiation, and stakeholder management skills.

• Strategic mindset with strong analytical and commercial acumen.

• Fluency in English; additional languages are a plus.

What we offer

Our goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:

• The opportunity to work in a leading insurance Broker with prominent positioning in the local market

• A competitive compensation package relevant to qualifications

• Continuous training and development opportunities

• Health Insurance plan

• Hybrid Working Model