ocean - human resources manager

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.

ROLE OVERVIEW

• Part of our Hotel Administration team on our Ocean vessels, the Human Resource Manager manages and controls the strategic implementation of shipboard HR processes and procedures across all departments, ensuring fairness and consistency, including employee relations, employee communication, training and development, coaching and counselling, quality of life and leadership training.

• The Human Resource Manager reports to Captain.

WHAT YOU WILL DO ON BOARD

• Provide competent leadership in the area of employee relations by assisting and guiding Department Heads and Shipboard Managers with HR issues.

• In conjunction with Senior Officers, implement and sustain Viking’s STAR Service Standard and Quality of Life, onboard the ship.

• Provide an accessible and nurturing environment to handle employee relations issues, using effective conflict resolution skills, and assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome.

• Ensure Time and Attendance Procedures are followed by all departments to ensure 100% compliance, in line with both company and Maritime Labor Convention (MLC) regulations.

• Participate in all investigations related to employee performance or policy violations.

• Facilitate all crew scheduling requests and queries and liaise with shoreside HR, where necessary. Facilitate all change of department requests, as per company process.

• Facilitate the employee resignation process, including exit interviews.

• Responsible for leadership development onboard including feedback, assessments and training.

WHY JOIN VIKING? 

Elevate Your Career 
Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: 

• Paid training program in skills and approach to premium hospitality services 

• On-the-job coaching to help you advance rapidly  

• A lifelong network of hospitality professionals from many different countries 

• Internal transfer opportunities to River, Ocean and Expedition ships 
   

On board our ship 

• Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members 

• Crew cabin with single berth

• Travel to/from the ship provided by Viking 

• Crew-only deck, dedicated recreational spaces and activities 

• Access to use the guest fitness center during certain hours 
   

Employee benefits 

• Referral program 

• Loyalty bonuses 

• Tax-free salary

YOUR PROFILE

• A required minimum of 5 years’ experience as a Human Resource Manager or similar position, with a diploma in Human Resources Management.

• Shipboard experience is preferred.

• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; flexible, stress resistant, committed team player.

• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills.

• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional work ethic, motivational skills and coaching abilities.