Τι θα κάνεις
- Παρέχεις ακριβή, αποτελεσματική και ευγενική εξυπηρέτηση πελατών μέσω τηλεφώνου, chat και email.
- Συμμετέχεις σε πρωτοβουλίες του τμήματος, παρέχοντας ενημερώσεις και ανατροφοδότηση.
- Προωθείς συνεργατικές λύσεις και υποστηρίζεις τους συναδέλφους και το τμήμα.
- Επιλύεις προβλήματα με επίκεντρο το συμφέρον και την ικανοποίηση του πελάτη.
- Επικοινωνείς αποτελεσματικά και σωστά, γραπτώς και προφορικώς.
- Συνεργάζεσαι με την εσωτερική ομάδα και ως μέλος απομακρυσμένης ομάδας.
- Προσαρμόζεσαι σε αλλαγές διαδικασιών και πληροφοριών.
Βασικές προϋποθέσεις
- Γλωσσική επάρκεια στα Ισπανικά (C1/C2/Μητρική γλώσσα) και στα Αγγλικά (B2/C1)
- Εξυπηρέτηση πελατών, τεχνική υποστήριξη και επικοινωνία με πελάτες
- Επίλυση προβλημάτων, κριτική σκέψη και γραπτές και προφορικές επικοινωνιακές δεξιότητες
- Υποστήριξη μέσω email, τηλεφωνική υποστήριξη και υποστήριξη μέσω chat
- Microsoft Office, Internet και εφαρμογές λογισμικού
- Social media και ομαδική εργασία εξ αποστάσεως
Περιγραφή Θέσης
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.