Τι θα κάνεις
- Παρέχεις τεχνική υποστήριξη πελατών μέσω τηλεφώνου, chat και email
- Αντιμετωπίζεις προκλήσεις σε ρόλο προσανατολισμένο στον πελάτη
- Συμμετέχεις ενεργά σε πρωτοβουλίες τμήματος και υποστηρίζεις συνεργάτες
- Επιλύεις προβλήματα με κριτική σκέψη, προάγοντας την ικανοποίηση πελάτη
- Χρησιμοποιείς κοινωνικά μέσα για υποστήριξη πελατών
- Επικοινωνείς αποτελεσματικά προφορικά και γραπτά
Βασικές προϋποθέσεις
- Διγλωσσία στα Σουηδικά και Αγγλικά
- Εμπειρία σε Customer Support και Technical Support
- Ικανότητες επικοινωνίας γραπτά και προφορικά
- Ανεξάρτητη εργασία και συνεργασία με απομακρυσμένη ομάδα
- Προσαρμοστικότητα σε αλλαγές διαδικασιών και πληροφοριών
- Εμπειρία σε Customer Communication μέσω email και τηλεφώνου
- Γνώση Microsoft Office και internet εφαρμογών σε υπολογιστή
Περιγραφή Θέσης
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.