Τι θα κάνεις
- Παρέχεις τεχνική υποστήριξη πελατών μέσω φωνής, chat και email
- Αντιμετωπίζεις προκλήσεις σε ρόλο με επίκεντρο τον πελάτη
- Συμμετέχεις ενεργά σε πρωτοβουλίες τμήματος, προσφέροντας ανατροφοδότηση και προωθώντας συνεργατικές λύσεις
- Υποστηρίζεις τους συναδέλφους και προάγεις την ανάπτυξη της ομάδας και του τμήματος
- Εφαρμόζεις δεξιότητες επίλυσης προβλημάτων και κριτικής σκέψης
- Επικοινωνείς αποτελεσματικά προφορικά και γραπτά
- Χρησιμοποιείς τα social media για υποστήριξη πελατών
Βασικές προϋποθέσεις
- Δίγλωσσος σε Ιταλικά και Αγγλικά
- Υποστήριξη Πελατών και Τεχνική Υποστήριξη με εμπειρία Help Desk
- Δεξιότητες Επικοινωνίας προφορικά και γραπτά
- Ομαδική Εργασία με Απομακρυσμένη Ομάδα
- Ευελιξία και Προσαρμοστικότητα σε αλλαγές διαδικασιών και πληροφοριών
- Επικοινωνία με Πελάτες μέσω Email και Τηλεφώνου
- Εξοικείωση με Social Media και Γνώση Διαδικτύου και Λογισμικού σε PC
- Microsoft Office
Περιγραφή Θέσης
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.