life & health claims handler

In Generali, the Claims Department plays a critical role in shaping the overall customer experience, as it represents the key moment of truth for our insured customers. Through accurate assessment, clear communication, and timely claim resolution, the department contributes directly to customer trust, satisfaction, and long-term loyalty.

In this context, Generali is seeking a Life & Health Claims Handler to join the Life Claims team, ensuring high-quality claims handling in line with policy terms, medical standards and company values.

Key Responsibilities

Medical Assessment & Case Management

• Collaborate with the Medical Department for the evaluation of insurance cases and supporting documentation submitted.

• Collaborate with doctors, hospitals, diagnostic centers and other healthcare providers on matters related to medical documentation, contracts and procedures.

• Ensure accurate assessment of claim documentation and correct compensation calculation in accordance with policy terms and company guidelines.

Collaboration & Communication

• Cooperate with the partner network, sales offices and other relevant stakeholders on insured-related matters.

• Communicate effectively with policyholders to manage and resolve claims-related issues, ensuring a positive customer experience.

• Work closely with Underwriting teams (Individual & Group) for risk reassessment when required.

• Collaborate with all internal departments to support the smooth and efficient operation of claims processes.

Claims Handling & IT Systems

• Apply and adhere to claims handling procedures and internal policies.

• Monitor, update and maintain claims files accurately and consistently.

• Manage and update the Life & Health claims IT systems.

• Provide comprehensive support across all activities of the Life Claims Department (Individual & Group).

Process Improvement & Initiatives

• Study, design and optimize claims processes to enhance efficiency and service quality.

• Propose improvements and take initiatives aimed at upgrading services and departmental performance.

• Participate in corporate and cross-functional projects.

Desired Qualifications

• Minimum 2 years of experience in claims handling, insurance, healthcare administration or a similar role

• Strong communication and interpersonal skills, with the ability to handle sensitive situations professionally and empathetically.

• Customer-oriented mindset, with an understanding of the importance of claims handling in the overall customer experience.

• Ability to collaborate effectively within cross-functional teams.

• Strong organizational skills and attention to detail.

• Ability to manage multiple cases simultaneously and meet deadlines.

• Strong computer skills and experience with claims or ERP systems considered an asset.