rooms division manager - domes of corfu
5 Αυγ 2026 · Domes Resorts
Τι θα κάνεις
- Εποπτεύεις τις καθημερινές λειτουργίες του front office, καθαριότητας, υπηρεσιών πελατών και κρατήσεων για ομαλή απόδοση τμήματος δωματίων
- Παρακολουθείς τη διαθεσιμότητα δωματίων, την πληρότητα και τις τιμές και εφαρμόζεις στρατηγικές yield management για μέγιστα έσοδα
- Διατηρείς υψηλή ικανοποίηση πελατών παρακολουθώντας την ποιότητα υπηρεσιών και επιλύοντας ζητήματα αποτελεσματικά
- Υποστηρίζεις την πώληση αναβαθμίσεων δωματίων και επιπλέον υπηρεσιών για αύξηση εσόδων
- Προσλαμβάνεις, εκπαιδεύεις και αναπτύσσεις τις ομάδες front office και καθαριότητας και διενεργείς αξιολογήσεις απόδοσης
- Διασφαλίζεις τη συμμόρφωση με τους κανονισμούς υγιεινής και ασφάλειας και εφαρμόζεις διαδικασίες διαχείρισης κρίσεων
- Επιβλέπεις τη σωστή χρήση λογισμικών ξενοδοχείου και συστημάτων κρατήσεων και διασφαλίζεις την κατάλληλη εκπαίδευση του προσωπικού
- Παρασκευάζεις και παρουσιάζεις αναφορές για την πληρότητα, τα έσοδα, το προσωπικό και την ικανοποίηση πελατών στο ανώτερο διοικητικό προσωπικό
Βασικές προϋποθέσεις
- 3+ χρόνια εμπειρίας
- Ηγεσία και διαχείριση ομάδας
- Εξοικείωση με Property management systems (PMS), προτιμώμενο Opera PMS και λογισμικά ξενοδοχείου
- Άριστη γνώση Αγγλικής γλώσσας
- Γνώση κανονισμών υγιεινής και ασφάλειας
- Δεξιότητες επικοινωνίας και διαπροσωπικές δεξιότητες
- Επίλυση προβλημάτων και διαδικασίες διαχείρισης κρίσεων
- Στρατηγικές διαχείρισης εσόδων (yield management)
- Πρόσληψη, εκπαίδευση και αξιολόγηση αποδοτικότητας
- Παρακολούθηση ικανοποίησης πελατών
- Διαχείριση Φιλοξενίας / Διοίκηση Επιχειρήσεων / Οποιοδήποτε Πεδίοκατά προτίμηση
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών, ευκαιρίες συνεχούς μάθησης και ανάπτυξης, φιλικό εργασιακό περιβάλλον
Περιγραφή Θέσης
The Rooms Division Manager at Domes Resorts is responsible for overseeing all aspects of the front office, housekeeping, reservations, guest services, and related departments to ensure efficient, smooth operations that align with the property’s standards of service and guest satisfaction. The role involves strategic planning, staff management, and ensuring compliance with health and safety regulations.
Some of the responsibilities you will be entrusted with:
Oversee day-to-day operations across front office, housekeeping, guest services and reservations to ensure seamless rooms division performance.
Monitor room availability, occupancy and rates; implement yield management strategies to maximise revenue.
Maintain high guest satisfaction by monitoring service quality, resolving issues efficiently and acting on guest feedback.
Upsell room upgrades and additional services to drive incremental revenue.
Recruit, train and develop front office and housekeeping teams; conduct performance reviews and foster a positive, engaged work environment.
Ensure compliance with health, safety and sanitation standards; implement emergency and crisis management procedures.
Oversee the effective use of PMS and reservations systems; ensure all staff are trained and systems are utilised to their full potential.
Prepare and present regular reports on occupancy, revenue, staffing and guest satisfaction to senior leadership; act as liaison between the rooms division and all other departments.
Requirements
Useful to have:
Bachelor’s degree/ Diploma in hospitality management, business administration, or a related field.
At least 3-5 years of experience in a supervisory or management role within the rooms division or hotel operations.
Knowledge of the English language, a second language will be considered a plus.
Proficiency with property management systems (Opera is preferred) and other hotel-related software.
What you will bring:
Strong leadership and team management abilities, ensuring smooth daily operations and a high standard of guest service across all departments within the division.
Excellent communication and interpersonal skills for managing interactions with both guests and staff.
Knowledge of health and safety regulations.
Ability to work in a fast-paced environment and handle pressure with professionalism.
Strong leadership skills so as to inspire and guide the team, while also demonstrating decisiveness and accountability.
A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.
Benefits
You will benefit from:
Competitive Remuneration Package
Continuous learning and development opportunities
Friendly work environment
Περιγραφή Εταιρείας
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
Περιγραφή Εταιρείας
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.