rooms division manager-domes aulus zante
5 Αυγ 2026 · Domes Resorts
Τι θα κάνεις
- Διαχειρίζεσαι τα τμήματα υποδοχής, καθαριότητας, σχέσεων με πελάτες και υποστηρικτικά τμήματα.
- Πραγματοποιείς επιτόπιους ελέγχους δωματίων για την τήρηση προτύπων.
- Ελέγχεις τα έξοδα και τους προϋπολογισμούς.
- Διασφαλίζεις τον έγκαιρο, αποτελεσματικό και επαγγελματικό καλωσόρισμα και check-in πελατών.
- Εποπτεύεις τη συντήρηση και διαμόρφωση του Opera system.
- Παρακολουθείς το επίπεδο εξυπηρέτησης πελατών αναλύοντας αναφορές ικανοποίησης.
- Συνεργάζεσαι με τα τμήματα Guest Services, Reservations, Sales και Housekeeping για την υπέρβαση αναγκών πελατών.
- Διασφαλίζεις την τήρηση των 5* προτύπων εμφάνισης από όλους τους υπαλλήλους.
- Ηγείσαι δίνοντας το καλό παράδειγμα και ενισχύεις τη συνεργασία της ομάδας.
Βασικές προϋποθέσεις
- Γνώση και εμπειρία στη χρήση Opera system και Property Management Software.
- Εμπειρία στη διαχείριση τμημάτων υποδοχής, καθαριότητας και τμήματος δωματίων.
- Εξυπηρέτηση πελατών με παρακολούθηση και βελτίωση της ποιότητας.
- Επάρκεια στην αγγλική γλώσσα, ικανότητα γραπτής και προφορικής επικοινωνίας.
- Ισχυρές δεξιότητες επικοινωνίας και οργανωτικές δεξιότητες.
- Ικανότητα διαχείρισης στρες, πολλαπλών εργασιών και ηγεσίας ομάδας.
- Προσοχή στη λεπτομέρεια και τήρηση εταιρικών προτύπων εμφάνισης
- Γενική Εκπαίδευση
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών.
- Αορίστου χρόνου σύμβαση.
- Συνεχείς ευκαιρίες εκπαίδευσης και ανάπτυξης.
Περιγραφή Θέσης
We are looking for a highly energetic, results driven and experienced Rooms Division Manager to join our hospitality group, which is focused on offering a luxurious experience for our guests.
Key Responsibilities
Manage front office, housekeeping, guest relations departments and back of the house departments.
Conduct spot checking of rooms to ensure standards are cnstantly met.
Ensure control of expenditures as well as budgets set.
Ensure timely, efficient & professional welcome and check-in is provided by all front office colleagues.
Oversee the maintenance and configuration of the Opera system.
Monitor level of customer service (i.e. by analyzing the Guest Satisfaction Reports).
Work in partnership with Guest Services, Reservations, Sales & Housekeeping to ensure guests' needs are exceeded regarding room requirements.
Ensure all employees adhere to company 5* grooming standards.
Lead by example, empowering effective team working relationships.
Requirements
Technical Skills
High School diploma, general education degree or international equivalent required. College degree preferred.
Proven work experience as Rooms Divison in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.
Expertise in Opera
Personality Competencies
Excellent communication and people skills.
Good organizational and multitasking abilities.
Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
Detail Orientation
A team player with a positive can-do attitude and a hands-on, results-driven approach
Must be able to manage multiple priorities in a fast-paced environment.
Benefits
Competitive Remuneration Package
Indefinite Contract
Continuous Training & Development opportunities
Friendly and hybrid Work environment
Περιγραφή Εταιρείας
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
Περιγραφή Εταιρείας
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.