front office manager - domes of corfu
5 Αυγ 2026 · Domes Resorts
Τι θα κάνεις
- Παραδίδεις ζεστή και επαγγελματική εξυπηρέτηση πελατών καθ' όλη τη διάρκεια της διαμονής τους
- Διαχειρίζεσαι καθημερινές δραστηριότητες υποδοχής όπως check-in, check-out και κρατήσεις
- Επιβλέπεις και συντονίζεις το προσωπικό υποδοχής, διαχειρίζεσαι το πρόγραμμα εργασίας και διεξάγεις ενημερωτικές συναντήσεις
- Εποπτεύεις συναλλαγές, διασφαλίζεις συμμόρφωση με διαδικασίες χρέωσης και ετοιμάζεις αναφορές κατειλημμένοτητας και εσόδων
- Συνεργάζεσαι με τμήματα όπως καθαριότητα και συντήρηση για ομαλή λειτουργία του ξενοδοχείου
- Εξασφαλίζεις την τήρηση κανονισμών υγείας, ασφάλειας και πολιτικών του ξενοδοχείου και διαχειρίζεσαι έκτακτες καταστάσεις
Βασικές προϋποθέσεις
- 3+ χρόνια εμπειρίας
- Γνώση συστημάτων διαχείρισης ξενοδοχείου και διαχείριση πολλαπλών εργασιών υπό πίεση
- Άριστες επικοινωνιακές και διαπροσωπικές δεξιότητες για διαχείριση πελατών και ομάδας
- Ικανότητες επίλυσης προβλημάτων και διαχείρισης συγκρούσεων
- Οργανωτικές δεξιότητες και διαχείριση χρόνου για αποτελεσματική διοίκηση
- Γνώση κανονισμών υγείας και ασφάλειας και συμμόρφωση με διαδικασίες χρέωσης
- Γλωσσομάθεια στα Αγγλικά
- Διαχείριση Φιλοξενίας / Διοίκηση Επιχειρήσεων / Οποιοδήποτε Πεδίοκατά προτίμηση
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών.
- Ευκαιρίες συνεχούς εκπαίδευσης και ανάπτυξης.
- Φιλικό εργασιακό περιβάλλον.
Περιγραφή Θέσης
The Front Office Manager at Domes Resorts is responsible for overseeing all front office operations to ensure efficient and smooth guest services. This role involves managing front desk staff, coordinating with other departments, handling guest issues, and ensuring that hotel standards are met. The Front Office Manager acts as the main point of contact for guests and strives to enhance the overall guest experience.
Some of the responsibilities you will be entrusted with:
Deliver warm, professional guest service throughout each stay; handle inquiries and complaints promptly and proactively anticipate service needs.
Oversee daily front desk activities including check-ins, check-outs and reservations; ensure accurate use of hotel systems and coordinate room readiness with housekeeping.
Recruit, train and motivate the front office team; manage scheduling, conduct regular briefings and maintain high service standards.
Monitor daily transactions, ensure billing compliance and prepare occupancy, revenue and guest feedback reports for management.
Collaborate with housekeeping, maintenance and all relevant departments to ensure seamless operations; coordinate VIP and group bookings.
Ensure adherence to health, safety and hotel policies; manage emergency situations and stay current on industry best practices.
Requirements
Useful to have:
Bachelor’s degree/Diploma in hospitality management, Business Administration, or related field preferred.
Minimum of 3-5 years at a hotel front desk or customer service position, with at least 1-2 years in a managerial role in a luxury hotel environment.
Proficiency in hotel management systems (e.g., Opera, etc.), ability to multitask and work under pressure.
Knowledge of the English language, a second language will be considered a plus.
What you will bring:
Exceptional organizational and time-management skills.
Excellent communication and interpersonal skills for managing interactions with both guests and team members.
Knowledge of health and safety regulations.
Problem-solving and conflict resolution abilities.
Ability to handle guest complaints with professionalism.
Ability to work in a fast-paced environment and handle pressure with professionalism.
Benefits
You will benefit from:
Competitive Remuneration Package
Continuous learning and development opportunities
Friendly work environment
Περιγραφή Εταιρείας
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
Περιγραφή Εταιρείας
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.