Τι θα κάνεις
- Παρέχεις υποστήριξη πρώτου επιπέδου σε εσωτερικούς χρήστες μέσω τηλεφώνου ή email.
- Ιεραρχείς και διαχειρίζεσαι πολλά ανοιχτά περιστατικά ταυτόχρονα.
- Εντοπίζεις προβλήματα και καθορίζεις την καταλληλότερη λύση για κάθε ζήτημα.
- Κλιμακώνεις σωστά τα ανεπίλυτα αιτήματα στο επόμενο επίπεδο υποστήριξης.
- Εγκαθιστάς και παραμετροποιείς hardware, software, συστήματα και δίκτυα.
- Παρέχεις τεχνική υποστήριξη για software συστήματα και εφαρμογές.
- Αντιμετωπίζεις προβλήματα συστημάτων και δικτύων και επιλύεις βλάβες hardware ή software.
Βασικές προϋποθέσεις
- Τεχνική αντιμετώπιση προβλημάτων και Technical support
- Ιεράρχηση και διαχείριση περιστατικών και Κλιμάκωση θεμάτων
- Εγκατάσταση και παραμετροποίηση hardware και software
- Microsoft technologies και Linux technologies
- LAN και WAN technologies, Network troubleshooting
- VMware ESXi, Hyper-V, Network switches, firewalls και routers, Windows Clients και Servers, Active Directory, DNS και DHCP
- Πληροφορική / Οποιοδήποτε Πεδίο
Περιγραφή Θέσης
What you’ll do: - Provide first level contact for internal users seeking technical assistance over the phone or email. - Prioritize and manage many open cases at one time. - Troubleshoot and determine best solution on each issue. - Properly escalate unresolved queries to the next level of support.…
Περιγραφή Εταιρείας
We actively collaborate with our customers to turn their digital vision into results and we serve the leading organisations in Europe and Middle East, through our regional offices.
Cognity is a key driver of the Digital Transformation of these organisations, by:
- improving the responsiveness of IT,
- facilitating the collaboration between Business and IT teams, thus
- enabling organisational agility,
- providing a major competitive edge in fast-paced environments, where both opportunities and threats evolve faster than ever,
- successfully blending digital and physical channels,
- offering unique customer experiences, seamlessly
Our ability to enable transformation is valued by our Customers as our key differentiator.
We understand the needs of enterprise Customers during the lifecycle of each project and across the breadth and depth of the relationship. It has been our strong belief that enterprise-grade products only reach their full potential when they are being implemented by the right team, as part of a comprehensive solution.
Customer Results
By blending the focus areas and offerings presented below, with our strong industry expertise we help our Customers outperform their targets and generate value, in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:
- Transform to Digital
- Improve Customer Experience
- Enable continuous Customer Engagement
- Attract and Retain more Customers
- Increase revenues and profitability
- Improve their business performance, by running more effective processes and by reducing costs
- Expand in new areas and markets
- Enable Ecosystems
Περιγραφή Εταιρείας
We actively collaborate with our customers to turn their digital vision into results and we serve the leading organisations in Europe and Middle East, through our regional offices.
Cognity is a key driver of the Digital Transformation of these organisations, by:
- improving the responsiveness of IT,
- facilitating the collaboration between Business and IT teams, thus
- enabling organisational agility,
- providing a major competitive edge in fast-paced environments, where both opportunities and threats evolve faster than ever,
- successfully blending digital and physical channels,
- offering unique customer experiences, seamlessly
Our ability to enable transformation is valued by our Customers as our key differentiator.
We understand the needs of enterprise Customers during the lifecycle of each project and across the breadth and depth of the relationship. It has been our strong belief that enterprise-grade products only reach their full potential when they are being implemented by the right team, as part of a comprehensive solution.
Customer Results
By blending the focus areas and offerings presented below, with our strong industry expertise we help our Customers outperform their targets and generate value, in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:
- Transform to Digital
- Improve Customer Experience
- Enable continuous Customer Engagement
- Attract and Retain more Customers
- Increase revenues and profitability
- Improve their business performance, by running more effective processes and by reducing costs
- Expand in new areas and markets
- Enable Ecosystems