Marketing

Εμπόριο Λιανικής

Κέντρο Εξυπηρέτησης / Call Center

Άλλο

Διοίκηση Επιχειρήσεων

Εταιρικές Πωλήσεις

Αποθήκη / Logistics

ΜΜΕ / Social Media

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Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts. As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.We also welcome applications from other countries in the South region; Albania, Azerbaijan, Cyprus, Georgia, Malta, Kazakhstan and Uzbekistan!Essential Duties and ResponsibilitiesTeam Leadership and Management:<ul><li>Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.</li><li>Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.</li><li>Scheduling of part-time team members in our internal scheduling tool.</li></ul>Strategic Content Management:<ul><li>Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.</li><li>Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.</li><li>Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.</li><li>Identify and implement improvement needs for our internal knowledge base</li></ul>Project Implementation and Rollout:<ul><li>Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.</li><li>Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.</li><li>Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.</li></ul>Stakeholder Collaboration:<ul><li>Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.</li><li>Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.</li></ul>Skills and Competencies<ul><li>Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.</li><li>Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.</li><li>Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.</li><li>Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.</li><li>Analytical &amp; Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.</li><li>Ownership &amp; Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.</li><li>Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.</li></ul>

Regional Content Manager

We’re looking for a Shift Lead for our Store Operations (Grocery) team at our Wolt Market in Athens. What you’ll be doing&nbsp;<ul><li>Strong collaboration with the Store Manager to achieve daily store KPIs</li><li>Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store</li><li>Solving issues in which the team needs help</li><li>Monitoring and managing workload, efficiency, admin duties, and well-being</li><li>Collecting and forwarding feedback</li><li>Proactively participating in developing store operations</li><li>Being able to motivate a team of 20 members</li></ul>Our humble expectations<ul><li>You have experience in grocery stores/retail, ideally as a Shift Lead</li><li>You are proactive, service-minded and a fast learner and have the ability to multitask</li><li>You are able to work 40 hours per week, flexibly in all shifts from 07:00 to 00:00, during the day, evenings and weekends and national holidays</li><li>Good understanding and use of English language</li></ul>What you’ll get by joining us👏🏻Wolt credits cashback benefit 💙Employee assistance program 👩🏽‍💻Wolt-wide training programs 🥳Team budgets per year 🍊Snacks at the store

Shift Lead - Wolt Market Athens

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!To continue our expansion we're now looking for an Area Representative to cover the area of east Crete, someone not only&nbsp; to drive our business in Restaurants&nbsp; but&nbsp; we want you to get involved in a bit of everything! Sales and business development will be your biggest focus areas, but you'll also need to jump into other areas like operations as well - we're not looking for you to know everything when you start, but a will to learn and wanting to take ownership for your work are essential.A field sales background would definitely be an advantage, but we can teach you the rest, we want someone who's ambitious, full of energy&nbsp; and looking to jump on board this super exciting journey with us! What you’ll be doing<ul><li>Identifying potential partnerships and contacting restaurants&nbsp; that are a great fit for Wolt.</li><li>Systematically managing the pipeline of new potential partnerships.</li><li>Keeping good relationships with the existing partners</li><li>Understanding venue performance in order to set profitable business terms and conducting negotiations regarding partnership terms.</li><li>Create value for both Wolt &amp; the partners by doing efficient&nbsp; account management.</li><li>Jumping to help the local operations team when needed.</li><li>Making sound business decisions by supporting intuition with data.</li></ul>Our humble expectations*<ul><li>You have previous experience that consists of field sales, business development, concierge, events management or sales manager within hospitality.&nbsp;</li><li>You are structured, detailed and service-oriented, and have experience working with data-driven sales processes.&nbsp;</li><li>You are a natural people person, who enjoys building relationships with excellent communication and networking skills.</li><li>Outgoing and excellent interpersonal skills. You adapt your tone to suit the audience and can clearly advise and communicate the value of campaigns and other initiatives.&nbsp;</li><li>Persistent - you do not give up and get energy from working in a target-driven role and achieving your goals. High ownership and ambition to go beyond the obvious.</li><li>Commercial flair with good analytical and problem-solving skills.</li><li>A real foodie with good knowledge of the local restaurant scene.</li><li>Fluent in Greek and competent in English.</li></ul>

Area Representative - Chania/Rethymno

Are you a CRM enthusiast and have experience in managing and executing campaigns? Do you have an analytical eye when it comes to evaluating campaign performance? If this sounds like you, we’d love to chat!What you’ll be doingAs a CRM Specialist at Wolt, you’ll play a key role in shaping how millions of users experience our brand through personalized, data-driven communication. You’ll manage CRM initiatives across multiple markets - turning insights into impactful campaigns that drive engagement, retention, and growth.Day-to-day in this role, you’ll:<ul><li>Plan, build, and execute automated and ad-hoc CRM campaigns across email, push, and in-app channels.</li><li>Collaborate with local and global marketing teams to align campaigns with business goals and ensure strong localization.</li><li>Analyze campaign performance, extract insights, and recommend actionable improvements.</li><li>Use AI and automation tools to optimize segmentation, content, and timing for smarter, faster execution.</li><li>Continuously test, learn, and share best practices to enhance CRM performance and customer experience across markets.</li></ul>Our humble expectations<ul><li>2–3 years of experience working in CRM, preferably in tech, eCommerce, or on-demand services.</li><li>Hands-on experience with CRM tools such as Iterable, Salesforce, Braze, or similar.</li><li>Solid understanding of automated lifecycle campaigns and multi-channel communication (email, push, in-app).</li><li>Strong analytical mindset - confident in reading data, identifying insights, and making data-driven decisions.</li><li>Great communication and stakeholder management skills - you’ll work closely with multiple markets and teams.</li><li>A proactive, curious, and collaborative approach, always looking for smarter and more creative ways to engage users.</li></ul>What we offerAt Wolt, you’ll join a diverse, global marketing community where creativity meets technology. You’ll have the chance to:<ul><li>Shape how millions of users across different markets experience Wolt.</li><li>Work with modern CRM and AI-driven tools that allow you to experiment, learn, and grow.</li><li>Collaborate with talented teams across 30+ countries and bring local insight into global impact.</li><li>Take ownership of your projects while being supported by a team that genuinely cares about your success.</li><li>Enjoy a flexible, international work environment that values trust, autonomy, and continuous learning.</li></ul>

CRM Specialist

As a CRM Specialist at Wolt, you’ll play a key role in shaping how millions of users experience our brand through personalized, data-driven communication. You’ll manage CRM initiatives across multiple markets - turning insights into impactful campaigns that drive engagement, retention, and growth.Day-to-day in this role, you’ll:<ul><li>Plan, build, and execute automated and ad-hoc CRM campaigns across email, push, and in-app channels.</li><li>Collaborate with local and global marketing teams to align campaigns with business goals and ensure strong localization.</li><li>Analyze campaign performance, extract insights, and recommend actionable improvements.</li><li>Use AI and automation tools to optimize segmentation, content, and timing for smarter, faster execution.</li><li>Continuously test, learn, and share best practices to enhance CRM performance and customer experience across markets.</li></ul>Our humble expectations<ul><li>2–3 years of experience working in CRM, preferably in tech, eCommerce, or on-demand services.</li><li>Hands-on experience with CRM tools such as Iterable, Salesforce, Braze, or similar.</li><li>Solid understanding of automated lifecycle campaigns and multi-channel communication (email, push, in-app).</li><li>Strong analytical mindset - confident in reading data, identifying insights, and making data-driven decisions.</li><li>Great communication and stakeholder management skills - you’ll work closely with multiple markets and teams.</li><li>A proactive, curious, and collaborative approach, always looking for smarter and more creative ways to engage users.</li></ul>What we offerAt Wolt, you’ll join a diverse, global marketing community where creativity meets technology. You’ll have the chance to:<ul><li>Shape how millions of users across different markets experience Wolt.</li><li>Work with modern CRM and AI-driven tools that allow you to experiment, learn, and grow.</li><li>Collaborate with talented teams across 30+ countries and bring local insight into global impact.</li><li>Take ownership of your projects while being supported by a team that genuinely cares about your success.</li><li>Enjoy a flexible, international work environment that values trust, autonomy, and continuous learning.</li></ul>

CRM Specialist (m/f/d)

As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants &amp; retailers to the customers.In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!&nbsp;What you'll be doing<ul><li>Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.</li><li>Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.</li><li>Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.</li><li>Share process improvement ideas and support the development of scalable supply operations.</li><li>Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.</li><li>Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.</li><li>Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.</li></ul>Our humble expectations<ul><li>A strong sense of ownership and initiative,&nbsp; you don’t wait to be told what to do, and you’re always looking for ways to improve.</li><li>Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.</li><li>A fast learner who can balance attention to detail with a clear view of the bigger picture.</li><li>A hands-on problem solver who thrives in a fast-paced, ever-changing environment.</li><li>The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.</li><li>Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus</li><li>Fluency in Greek and English is required.</li></ul>

Operations Specialist - Courier Supply

Lead and manage Quality Assurance teams<ul><li>Manage the QA team(s) for your designated countries, including administrative tasks and resource planning.</li><li>Ensure adequate headcount and resourcing for all QA activities.</li><li>Supervise and monitor QA performance, particularly grader-related metrics, and take necessary actions to achieve performance targets.</li><li>Aggregate data and insights from audits, providing clear recommendations for improvement.</li></ul>Elevate our quality<ul><li>Lead the local quality assurance efforts, ensuring that all activities are aligned with global quality standards.</li><li>Identify areas of improvement within the QA processes and implement solutions to enhance overall performance.</li><li>Ensure consistency in grading and feedback processes across teams.</li></ul>Turn insights into action<ul><li>Collect and analyze audit data to provide actionable insights into the quality of support operations.</li><li>Monitor KPIs and take proactive steps to address any issues or inconsistencies.</li><li>Support Root Cause Analysis (RCA) for low-CSAT tickets and identify improvement opportunities to reduce dissatisfaction.</li></ul>Collaborate across teams<ul><li>Work closely with Support Operations leadership and other cross-functional teams to ensure alignment on quality objectives.</li><li>Liaise with global QA teams to ensure that local practices adhere to overall company goals and standards.</li><li>Engage with other teams, such as Training and Content, to ensure cohesive quality development initiatives.</li></ul>Audit the auditor:<ul><li>Run the Audit the Auditor (AtA) program, ensuring that quality auditors themselves are performing consistently and accurately.</li><li>Provide feedback and coaching to auditors based on AtA outcomes, driving continuous improvement in the audit process.</li></ul>Continuous improvement<ul><li>Contribute to the development and maintenance of quality improvement initiatives, such as calibrations and workshops, to ensure ongoing skill development in the QA team.</li><li>Regularly review and update quality guidelines and processes to keep them relevant and efficient.</li><li>Drive initiatives to streamline QA workflows and improve operational efficiency.</li></ul>Our humble expectations<ul><li>Proven leadership: You’ve led teams in dynamic support environments, and know how to guide, support, and inspire your team to perform at their best.</li><li>Analytical mindset: You’re confident working with data—spotting trends, interpreting KPIs, and using insights to improve both process and performance.</li><li>Quality systems expertise: You’ve worked with established quality frameworks, and you know how to maintain grading consistency, run calibrations, and facilitate audit cycles that truly move the needle.</li><li>Collaborative approach: You thrive in cross-functional settings and are great at building relationships across teams—from Support Ops to Training and Content.</li><li>Stakeholder management: You’re skilled at bringing people together around shared goals. You can balance different perspectives and ensure quality initiatives support our wider operational strategy.</li><li>Feedback-driven development: You actively seek input—from audit findings to team feedback—and turn it into tangible improvements. You see feedback as an opportunity to elevate both your team and the customer experience.</li><li>Clear communication: You can explain complex findings in a simple, actionable way. You’re comfortable presenting to different audiences and know how to tailor your message to get buy-in.</li><li>Detail-oriented with a big-picture view: You can zoom in to refine a grading form, and zoom out to think about how quality fits into our long-term goals.</li><li>Ownership &amp; accountability: You take responsibility for outcomes and are driven to continuously improve. When something’s not working, you dig into the why and make a plan to fix it.</li></ul>

Regional Quality Development Lead

As Team Lead, you’ll drive Wolt’s growth in the retail segment by leading a team and building relationships with major grocery retailers. You’ll combine leadership, strategic thinking, and hands-on sales with C-level engagement to position Wolt as the partner of choice for omni-channel growth.Day-to-day in this role you’ll:<ul><li>Create a positive team environment that supports development and performance</li><li>Lead by example by demonstrating Wolt’s values and behaviors</li><li>Build and manage a pipeline of potential partnerships at both store and enterprise level</li><li>Develop and strengthen relationships with key retail merchants, positioning Wolt as a strategic partner in their omni-channel strategy</li><li>Engage in senior-level and C-level discussions with leading retailers to build long-term partnerships</li><li>Contribute to refining the local sales strategy to accelerate Wolt’s retail market entry and penetration</li><li>Make data-driven business decisions, ensuring profitable and sustainable partner terms</li><li>Collaborate with leadership and cross-functional teams, including Product, Analytics, Marketing, Operations, and Support, to deliver winning solutions</li><li>Define and implement OKRs for the local Grocery Sales team</li><li>Provide regular performance feedback, coaching, and mentorship to team members</li></ul>Our humble expectations&nbsp;<ul><li>6–8 years of experience in B2B field sales, ideally in marketplaces, tech, or hospitality.</li><li>2–4 years leading sales teams: hiring, onboarding, coaching, and guiding performance toward clear goals.</li><li>Owned regional acquisition plans and KPIs, setting meaningful targets and holding your team accountable.</li><li>Built repeatable sales processes and championed CRM hygiene, pipeline discipline, and reliable forecasting.</li><li>Negotiated with senior retail partners and structured win-win deals that balance partner value and solid unit economics.</li><li>Made data-driven decisions, blending local know-how with performance dashboards and weekly insights.</li><li>Collaborated closely with onboarding, support, and marketing teams to remove friction and deliver smooth, on-time launches.</li><li>Fostered a strong, supportive team culture, offering clear direction, giving feedback early and often, and creating a low-ego, high-ownership environment.</li><li>Communicated clearly and confidently in both English and Greek.</li></ul>What we offer<ul><li>💸 Strong remuneration package– A highly competitive compensation package, including base salary and variables.</li><li>🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.</li><li>💼Health Insurance - Private health insurance is part of the compensation package.</li><li>🚘Transportation - Company car provided for this role.</li><li>💻Work equipment - We set you up to success with our cutting-edge, work equipment.</li></ul>Why you’ll love it<ul><li>🚀Global and growing fast: Be part of a fast-moving scaleup</li><li>🤩Ride of a lifetime: Accelerate your career and build your sales skills&nbsp;</li><li>💪Instant impact: Take ownership and make a difference</li><li>💙Big hearts and small egos: Surround yourself with smart, friendly people</li></ul>

Sales Team Lead

Now, we’re looking for a Senior Product Marketing Manager to join our Global B2B Marketing team, focusing on bringing our B2B products to market globally. This is a chance to make a meaningful impact by helping our partners grow and shaping how our products are positioned across multiple markets.What you’ll be doingAs Senior Product Marketing Manager, you’ll work at the intersection of product, sales, and marketing to bring new and existing B2B products to market and drive adoption, with emphasis on Wolt’s advertising suite of products. You’ll help craft compelling stories around our products, enable our commercial teams with the right tools, and uncover opportunities for growth and cross-sell.Day-to-day in this role you’ll<ul><li>Develop and refine product positioning and messaging that resonate with key audiences and align with business goals.</li><li>Develop sales enablement materials and product training to ensure successful adoption.</li><li>Create and execute go-to-market plans for new features and product launches.</li><li>Partner with product, sales, and marketing teams to drive adoption and awareness across markets.</li><li>Turn complex product capabilities into simple, engaging stories that win over both business owners and senior executives.</li><li>Conduct market and competitive research to identify opportunities and trends.</li><li>Collaborate with content and demand generation teams to build impactful campaigns and materials.</li><li>Track product performance and customer feedback, turning insights into actionable improvements.</li><li>Manage, develop, mentor, and lead a team of B2B product marketing managers</li></ul>Our humble expectations<ul><li>Very strong experience in product marketing, ideally within B2B tech, Adtech, Advertising, SaaS, or marketplace environments.</li><li>Very strong proficiency in creating sales enablement material and marketing collateral, at a global scale, efficiently.&nbsp;</li><li>Proven ability to take products to market and manage cross-functional GTM projects.</li><li>Strong storytelling and communication skills—able to translate technical features into customer benefits.</li><li>Data-driven and strategic mindset, with strong project management skills.</li><li>Experience working with sales, marketing, and product teams across global or regional markets.</li><li>A positive, proactive attitude and comfort working in a fast-paced, evolving environment.</li><li>Excellent written and spoken English.</li></ul>What we offer<ul><li>The opportunity to build something meaningful and global, surrounded by kind and ambitious people.</li><li>A chance to shape how Wolt’s B2B products reach and impact businesses across markets.</li><li>Lots of learning, growth, and ownership in a high-growth tech environment.</li><li>Competitive salary and benefits, including eligibility for our long-term incentive plan.</li><li>A genuinely supportive culture that values diversity, curiosity, and getting better every day.</li></ul>

Θέσεις Εργασίας Ελλάδα, Wolt-greece

regional content manager

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shift lead - wolt market athens

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area representative - chania/rethymno

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crm specialist

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crm specialist

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crm specialist (m/f/d)

Wolt Greece

operations specialist - courier supply

Wolt Greece

regional quality development lead

Wolt Greece

sales team lead

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senior product marketing manager

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