Jobily
regional content manager
Wolt Greece
Αττική
Αττική
Φυσική παρουσία
ΜΜΕ / Social Media
Αορίστου
Πλήρης
Περιγραφή Θέσης
Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts. As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.
We also welcome applications from other countries in the South region; Albania, Azerbaijan, Cyprus, Georgia, Malta, Kazakhstan and Uzbekistan!
Essential Duties and Responsibilities
Team Leadership and Management:
Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.
Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.
Scheduling of part-time team members in our internal scheduling tool.
Strategic Content Management:
Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.
Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.
Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.
Identify and implement improvement needs for our internal knowledge base
Project Implementation and Rollout:
Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.
Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.
Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.
Stakeholder Collaboration:
Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.
Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.
Skills and Competencies
Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.
Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.
Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.
Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.
Analytical & Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.
Ownership & Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.
Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.
Φυσική παρουσία
ΜΜΕ / Social Media
Αορίστου
Πλήρης
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.