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Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Operations Advisor play a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction for Ayvens clients through effective communication and operational excellence. The RMT acts as a key liaison between the Mobility team and service providers, ensuring seamless coordination and timely execution of maintenance and body repair services. The role is dedicated to enhancing service quality and ensuring cost efficiency, while actively driving continuous improvement across all operational processes.Key Responsibilities: •&nbsp;Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards. •&nbsp;Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities. •&nbsp;Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines. •&nbsp;Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization. •&nbsp;Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery. •&nbsp;Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs&nbsp; •&nbsp;Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods. •&nbsp;Maintain accurate records of all driver interactions and service activities using Ayvens systems. •&nbsp;Identify and escalate complex or high-impact issues requiring further attention or intervention. • Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary. • Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction. &nbsp;Qualifications &amp; Skills • University degree will be considered as an asset • At least 5-7 years of experience in automotive markets • Very good command of English language, both verbal and written • Organizational skills • Be able to work in teams • Customer oriented &nbsp;

Operations Advisor

The Strategic Accounts Executive is responsible for creating and providing additional value to Ayvens’ existing Strategic Accounts. Focus of his/her responsibilities is to develop and extend business with existing Customers by cultivating relationship and offering recognizable added value.The individual selected for the role will be concerned with the company’s external facing, consistency, customer satisfaction, new products launching, and ongoing provision of accurate and timely vehicle fleet performance data and analysis to the assigned accounts.Key Responsibilities:<ul><li>Build long-term relationships with existing Strategic Accounts that focus on delivering added value and result on increasing customer satisfaction index.</li><li>Develop deep knowledge of company’s propositions, products, and tools. &nbsp;</li><li>Excellent knowledge of the automotive industry.</li><li>Develop &amp; implement Yearly Strategic Account Plan.</li><li>Involve the company’s senior management where necessary.&nbsp;</li><li>Conduct meetings with clientele according to yearly plan, aiming to cultivate relationship both in depth and breadth.</li><li>Pro-actively and methodically identify customer needs and create plan to provide adequate fleet management solutions through the company’s propositions suite.</li><li>Introduce clientele to the company’s digital platforms.</li><li>Manage sales opportunities with persistency.</li><li>Orchestrate internally and externally an effective tender management process according to timelines and SLA’s.</li><li>Ensure high sales conversion ratio which will lead to renewal fleet successfully &amp; will enable further penetration.</li><li>Provide excellent customer service.</li><li>Take ownership for all queries and complaints and ensure they are resolved within agreed timescales and performance standards.</li><li>Liaise with internal departments to ensure adherence to Service level agreements.</li><li>Identify potential trends and threats and take all actions necessary to avoid customer service disruptions.</li><li>Act internally as clients advocate ensuring that the voice of the customer is communicated with responsibility and embedded at the organization.</li><li>Obtain full and sufficient information from customers to enable the progress of all regulatory processes and enable activities to be completed successfully.</li><li>Be involved in any other ad hoc projects / team activities as may be required.</li><li>Manage commercial CRM with attention to detail, emphasize on top and updated data quality.</li><li>Along with the account management team, take all actions to accelerate the completion of all administrative tasks.</li><li>Ensure that CRM automations are functioning properly and report all relevant issues.</li></ul>Qualifications &amp; Skills:<ul><li>Professional experience with a minimum of five (5) years in an equivalent level, preferably in B2B services or in a complex commercial environment.</li><li>University degree in Business Administration or Marketing.</li><li>Excellent interpersonal and communication skills</li><li>Strong Commercial awareness</li><li>Able to communicate persuasively across a range of different stakeholders.</li><li>Strong listening skills</li><li>Strong written communication skills</li><li>Ability to present effectively.</li><li>Teamwork skills</li><li>Challenger mentality with strong negotiation skills.</li><li>Tech Savviness and new technology adaptiveness.</li><li>An entrepreneurial mind-set with strong self-motivation and the ability to work both independently as well as a member of a high performing teams.</li><li>Solid quantitative (numerical and problem solving) skills.</li><li>Highly structured combined with a pragmatic ‘can do’ mentality.</li><li>Motivated with a strong track record of delivery.</li><li>Fluency in English (speaking and writing)</li></ul>

Strategic Accounts Executive

The Direct Retail Account Management Executive has a crucial as he / she is the primary point of contact between the existing customer and Ayvens. He/She provides customer support, planning and implementation expertise for the account. He/She will also have the opportunity to further develop the relationship with our clients, focus in proactive sales process that invests time into understanding the overall picture of an account and leverage the information to build influence and sales over timeResponsibilities:<ul><li>Client oriented approach - actively listen to the customers and provide them with the best possible offer/solution that suits their needs.</li><li>Proactive contact with customers in order to renew our cooperation</li><li>Focus on the result and ensure to maximize the sales renewal rate.</li><li>Exhibit high level of ownership and close monitor all the required steps to manage the overall relationship.</li><li>Act as a customers’ advocate within the organization by working to build consensus and effectively handle complaints to keep them satisfied.</li><li>Use judgement to identify, trouble-shoot and resolve day to day tasks. Get involved whenever it is needed, even in non-selling activities.</li><li>Work with speed and agility to learn everything about our clients so that we will be able to serve them better</li><li>Keep abreast of the latest developments and trends in the Fleet Management and Automotive Industry</li><li>Keen to influence and to contribute to technical development and overall improvement of our processes in own or other related business areas and of our services.</li><li>Implementation of Ayvens loyalty plan and annual plan of visits</li></ul>Required Knowledge &amp; Qualifications:&nbsp;Hard Skills:&nbsp;<ul><li>University Degree (preferably in Economics, Business or Finance).&nbsp;</li></ul><ul><li>Professional experience with a minimum of three (3) years in an equivalent level, preferably in B2B services.&nbsp;</li><li>Very Good knowledge of MS Office (Excel, PowerPoint).&nbsp;</li><li>Excellent communication skills both written and oral.&nbsp;</li><li>Adequate knowledge of Automotive industry.&nbsp;</li><li>Very good command of the English language.&nbsp;</li></ul>Soft Skills:&nbsp;<ul><li>Customer Service Mentality.&nbsp;</li><li>Effective on rapport building.&nbsp;</li><li>Challenger with strong negotiation skills.&nbsp;</li><li>Analyze conflicting situations and take action.</li></ul><ul><li>Ability to present effectively.&nbsp;</li><li>Ability to use common sense in problem solving.&nbsp;</li><li>Ability to work under pressure and take decisions quickly.&nbsp;</li></ul>

Account Management Executive

The LCV Specialist will support Ayvens Greece sales teams by providing commercial vehicle industry &amp; market knowledge, advice and guidance. Moreover he / she will provide advice to clients and new business prospects at the vehicle qualification stage on vehicle specification and ancillary equipment to ensure best fit for purpose.Through this role the candidate will liaise with the van manufacturers and importers, third party suppliers / vehicle converters to ensure accuracy and competitiveness of LCV maintenance budgets. Furthermore he/she will provide operational and in-life advice and recommendations to Ayvens Greece customers, particularly in the areas of selecting the appropriate commercial vehicles, according to legislation &amp; compliance to optimize their vehicle utilization.Key Responsibilities:<ul><li>Support the sales teams on winning van / light commercial vehicle business.</li><li>Provide current LCV market and industry information to support the Bid &amp; Tender team for the top 20–25 new commercial vehicle customers and prospects.&nbsp;</li><li>Identify van fleet operators for the New Business team to target and prioritize.</li><li>Actively promote Ayvens LCV proposition and seek to increase take up of the Ayvens commercial vehicles products and services.</li><li>Attend meetings with prospects and existing customers to carry out needs assessments to recommend and advise on fit for purpose vehicles, specifications, legislation, and compliance.</li><li>Make recommendations on commercial vehicle makes and versions including 3rd party specialist suppliers of vehicle racking, lifts, cranes, refrigeration and vehicle livery.</li><li>Support colleagues in both the Implementation and Engage teams to ensure smooth transition and onboarding of CV clients</li><li>Provide input and content for CV Tender management.</li><li>Liaise with the commercial training team in order to organize relevant trainings to the sales and other teams.</li><li>Service quality: Maintain a high level of service focus, ensuring Ayvens Customer Service Style is adopted and always supported.</li><li>Achieve pre-determined customer satisfaction/loyalty objectives and adherence to relevant SLA’s.</li><li>Ensure accurate recording of all relevant information to Commercial CRM.</li><li>Keep abreast of commercial vehicle market conditions and specific industry and organizational changes &amp; developments and regularly communicate this knowledge through the relevant areas of the business.</li><li>Plan, organize and execute training &amp; awareness sessions to the commercial team and all relevant internal partners, aiming to increase product knowledge level.</li><li>Along with the product team, develop and maintain a process for regular production and analysis of key performance indicators relating to Ayvens van fleets.</li></ul>Qualifications &amp; Skills:<ul><li>University degree in Business Administration or technical education.</li><li>Minimum of 5 years’ working experience in B2B environment</li><li>Background in relevant commercial vehicles sales will be considered an asset.</li><li>The ideal individual should have robust knowledge of how sales and account management functions operate and interact with clients within complex sales and business environments.</li><li>Very good coaching and training skills.</li><li>Solid quantitative (numerical and problem solving) skills.</li><li>Basic knowledge of Finance and Cost controlling.</li><li>Strong organizational and coordination skills.</li><li>An entrepreneurial mind-set with strong self-motivation and the ability to work independently.</li><li>Able to take initiative and the confidence to take business solutions from concept stage to implementation.</li><li>Good interpersonal and communication skills.</li><li>Ability to present options and recommendations to a Board level audience.</li><li>Able to communicate persuasively across a range of different stakeholders.</li><li>Team work &amp; listening skills.</li><li>IT literacy and ability to adapt in a complex IT ecosystem.</li><li>Motivated individual with a strong track record of delivery.</li><li>Fluency in English (speaking and writing).</li></ul>

LCV Specialist

The Sales Executive’s responsibilities include identifying and pursuing new sales opportunities with clients and prospects, negotiating deals and maintaining high customer satisfaction. The relevant contact is primarily, but not limited, conducted through telephone. More precisely, the Sales Executive responds to a large number of prospects’ incoming calls regarding leasing services offered by Ayvens. In addition, this role requires a systematic follow-up until the conclusion of the sale and retaining a close relation with clients to increase penetration.This is an exciting role that will support you in growing as a professional, while achieving your ambitious sales targets and KPIs.The ideal candidate for this position will deliver high quality service and provide consultancy to customers on deciding on the vehicle that aligns perfectly with their needs.Responsibilities:<ul><li>Manage incoming clients’ requests and leads</li><li>Provide the most appropriate offer according to the customers &amp; prospects actual needs</li><li>Prepare all relative documentation in order to complete sales. This includes quotation, preparation of proposals for clients, acceptances, collection of clients’ financial documentation and client/prospect consultancy</li><li>Ensure all prospects and clients data is registered in a timely manner and with accuracy in the company's CRM system</li><li>Monitor and follow up all implementaton stages until car delivery</li></ul><ul><li>Identify product improvements or new products by remaining current on industry trends, market activities and competitors.</li></ul><ul><li>Handle all customers’ requests and resolve clients’ complaints</li></ul>Qualifications and skills:<ul><li>Previous experience in sales 3-5 years</li><li>Sales experience over the telephone would be consider as an asset</li><li>Strong listening skills</li><li>Excellent communication skills – verbal and written</li><li>PC Literacy</li><li>Must be familiar with digital technologies</li><li>Bachelor's Degree would be considered as an asset</li><li>Very Good command of Greek and English language (written &amp; oral)</li><li>Enthusiastic, dynamic and passionate about sales</li><li>Results oriented</li><li>Ability to perform well under pressure</li><li>Excellent negotiation skills</li><li>Ability to multi-task and prioritize</li></ul>

Sales Executive- Direct Retail

We are looking for a highly motivated and creative individual to join our ICT team for EU Institutions and International Organizations.If you are highly self-motivated, methodical, business minded and have a drive to increase business we want to hear from you.As a (Senior) Sales Specialist you will focus on improving and growing ICT business, by developing business, driving sales activities to achieve targets, and manage clientele.&nbsp;&nbsp;Main Responsibilities<ul><li>Develop business with existing and new customers focusing on ICT solutions and services that will fulfill their needs and lead their digital transformation.</li><li>Participate actively in value proposition, solution development, partner identification and risk management taking into consideration the commercial strategy.</li><li>Lead the preparation of the financial offers ensuring that cost elements, risks and profitability targets are met.</li><li>Drive the negotiations with the clients and the main partners and suppliers</li><li>Collaborate with internal working groups (presales, delivery, procurement, recruiting, legal) to analyse and design optimal ICT solutions to address clients’ requirements</li><li>Assess the risks and opportunities of future projects based on the stakeholders’ inputs, challenge and validate the way these risks will be mitigated</li></ul>&nbsp;Required Skills<ul><li>University degree in Information Technology, Computer Science, Engineering, Business Administration, Finance or relevant field;</li><li>More than two (2) years of experience in Sales and Business Development, or more than (4) years for Senior candidates</li><li>Experience with procurement procedures and processes of EU Institutions, International Organizations, or Public Institutions is a strong plus</li><li>Broad network of partners and knowledge of the EU market is a strong plus</li><li>Knowledge of the IT market and strong understanding of major IT Technology trends (Cloud, Cybersecurity, AI)</li><li>Excellent communications skills (verbal and written)</li><li>Ability to establish relationships of trust and to negotiate with clients and partners</li><li>Ability to lead and work effectively in a virtual team environment</li><li>Ability to prioritize and manage time productively</li><li>Fluency in English and the ability to address an international audience</li><li>Knowledge of French or Dutch is a plus</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people: &nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers &nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

ICT Senior Sales Specialist - EU

We are looking for a highly motivated and creative individual to join our BID team.If you are methodical, business minded and have experience in the bid submission procedure we want to hear from you.As a Bidding Specialist, you will be responsible for the company’s timely and compliant participation in tendering procedures in both the public and private sectors, including those conducted by European Union bodies and clients of international organizations.&nbsp;Key&nbsp;ResponsibilitiesThe ideal candidate will become part of the BID team of OTE who will be responsible for:<ul><li>Analysis of requirements outlined in the call for tenders.</li><li>Cooperation with internal stakeholders in the preparation of technical and commercial part of the tender.</li><li>Cooperation with the legal department to ensure full compliance with relevant legal and regulatory requirements.</li><li>Cooperation with external parties in the case of submission of a joint tender.</li><li>Tender Submission using customer platforms.</li><li>Εnd-to-end management of the tendering process until contract award.</li></ul>&nbsp;Required Skills<ul><li>More than four (4) years of experience in the preparation and submission of tenders to large accounts of the public and private sector.</li><li>More than three (3) years of experience in the preparation and submission of bids in EU and International organizations.</li><li>In-depth knowledge of the relevant legislative framework for public and European tenders.</li><li>Excellent knowledge of ESIDIS, CosmoOne, and EU platforms.</li><li>Ability to work effectively under strict deadlines.</li><li>Excellent communications skills (verbal and written).</li><li>Ability to establish relationships of trust with partners.</li><li>Ability to lead and work effectively in a virtual team environment.</li><li>English Language Certification at least B2 (Lower) level.</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive remuneration package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cafeteria benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Company Mobile &amp; Device Subsidies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fixed telephony, Internet &amp; COSMOTE TV Packages·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Modern working environment, working laptop only&nbsp;Your balance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible working arrangements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Private insurance for employees and their family members·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers&nbsp;Your wellness·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wellness and sports activities, dietician appointments, medical check-ups, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OTE Group psychological service&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Unlimited access to digital learning platforms Percipio &amp; Coursera·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Various f2f custom made learning academies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Talent &amp; rotation programs&nbsp;Your On-boarding·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Virtual new hire pre-boarding &amp; onboarding program·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A buddy to support you in the first months working with us

Θέσεις Εργασίας Υπάλληλος Εξυπηρέτησης Πελατών Μαρούσι, Εταιρικές Πωλήσεις

operations advisor

Ayvens

strategic accounts executive

Ayvens

account management executive

Ayvens

lcv specialist

Ayvens

sales executive- direct retail

Ayvens

ict senior sales specialist - eu

COSMOTE

bidding specialist

COSMOTE

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