We are now searching for a full-time Store Manager to lead our market in Thessaloniki. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for! You will be working from our market. What you'll be doing Being responsible for the day-to-day store operations, including staying on top of freshness, inventory and stock management. Developing and improving the way our stores operate. Lead and motivate a team. Create an environment where your colleagues can do their best work.  Managing shift scheduling. Handling orders of the store. Our humble expectations You have previous leadership experience. A fast learner with the ability to multitask. Proactive and service-minded are words that describe you. You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment. You are tech savvy. You are able to work both during the day, evenings and weekends. Data-driven and analytical, you use data to help improve and develop. Experience from working in a grocery store is a plus. Fluent level of Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: [email protected] Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

We're currently looking for full-time Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. Please note that this is an on-site position for candidates based in Thessaloniki. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

We are looking for a full-time and a part-time Store Operations Associate to join our Wolt Market team in Glyfada! 🤩 What you’ll be doing Taking in orders through our Merchant app Picking and packing groceries, and handing them to customers and courier partners Unloading food and supplies that we receive from vendors Managing our internal systems which include precise information about nutrients and allergens Maintaining order and cleanliness of the store Our humble expectations You are proactive and a fast learner with the ability to multitask Flexibility with working in shifts in the mornings, evenings and nights, including weekends and holidays - our Wolt Market is open from 07:00 to 00:00, 7 days a week Experience from working in a grocery store is an advantage! Fluency in Greek You have the right to work in Greece What you will get by joining us 👏🏻Wolt credits cashback benefit 💙Employee assistance program 👩🏽‍💻Wolt-wide training programs 🥳Team budgets per year 🍊Snacks at the store Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

We're currently looking for full-time Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.   Please note that this is an on-site position for candidates based in Athens. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

What you'll be doing Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets. Monitor and analyze shift performance metrics to identify areas for improvement. Collaborate with different teams to ensure staffing levels are optimized. Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals! Develop and implement efficient shift planning procedures to enhance workforce productivity. Work together with Team Leads, Support Managers & Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience Deliver shift schedules and other reports for payroll and finance Our humble expectations Solid previous Contact Center WFM experience You are able to think on your feet and multi-tasking is your second nature You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools Excellent organizational and analytical skills. Proficient in using workforce management software and tools (SQL knowledge is a plus) Fluent in English and Greek Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

We're currently looking for full-time Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. This role would require you to work only night shifts. Please note that this is an on-site position for candidates based in Athens. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our customer, venue partner and courier partner support together with the team, during night shifts.  Communicating with customers & partners via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

If you're driven by the challenge of navigating the complexities of HR and aspire to make a meaningful difference in team members’ lives, your search ends here! What you’ll be doing  Address advanced HR inquiries (Tier 2): Offer expert advice on sophisticated HR queries, supporting Wolt employees across the Mediterranean Region (Greece, Cyprus, Malta, Albania) with their nuanced HR needs. HR program implementation: Support the execution of targeted HR programs, including compensation reviews and performance appraisals. Analytical insight: Utilize HR data to craft insightful analyses and reports, aiding decision-making and enhancing our HR intelligence. Navigate employee relations: Manage sensitive employee concerns and grievances, ensuring a fair, respectful, and legally compliant resolution process. Compliance mastery: Monitor and help us enforce adherence to labor laws and regulatory standards, safeguarding our organization against legal risks. System enhancement and maintenance: Continuously refine our HR tools and platforms for optimal efficiency, particularly Workday, ensuring high data integrity and functionality. Specialized training initiatives: Design and deliver onboarding and training sessions, focusing on elevating the skills and competencies of our team leads and team members. Complex issue resolution: Collaborate closely with People Partners to tackle and resolve high risk HR challenges. Support end-to-end employee life cycle processes: Answer general HR queries (Tier 1), write employment contracts, handle data in Workday, and play an active role in monthly payroll-related tasks and management. Our humble expectations 3+ years of People/HR Operations experience in Greece, ideally in a multi-country, global environment HR passion: A genuine zeal for impacting lives positively through HR. Service excellence: A commitment to delivering exceptional service experiences. Technological affinity: An enthusiasm for digital solutions and HR technology. HR knowledge: Solid grounding in HR fundamentals, whether through education or practical experience. Process orientation: A love for structured, efficient work processes. Learning and growth: A relentless pursuit of HR knowledge and expertise. Problem-solving: A proactive approach to overcoming challenges. Independence and collaboration: Exceptional at working both autonomously and as part of a team. Digital proficiency: Comfortable in a digital-first, interconnected work environment. Communication skills: Fluent English abilities, both verbal and written. Next steps If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.  What you’ll get by joining us Opportunity to be part of building something exceptional, in an international environment Lots of learning and growth in a globally scaling tech company Competitive salary + long term incentive plan available If you have any further questions about the position, you can turn to: Lumi Tomperi, Senior Talent Acquisition Partner - [email protected]  Please note that we do not accept applications sent by mail. You should submit your application through our careers website! Apply now

We are looking for a part-time Store Operations Associate to join our Wolt Market team in Peristeri! 🤩 What you’ll be doing Taking in orders through our Merchant app Picking and packing groceries, and handing them to customers and courier partners Unloading food and supplies that we receive from vendors Managing our internal systems which include precise information about nutrients and allergens Maintaining order and cleanliness of the store Our humble expectations You are proactive and a fast learner with the ability to multitask Flexibility with working in shifts in the mornings, evenings and nights, including weekends and holidays - our Wolt Market is open from 07:00 to 00:00, 7 days a week Experience from working in a grocery store is an advantage! Fluency in Greek You have the right to work in Greece What you’ll get by joining us 👏🏻Wolt credits cashback benefit 💙Employee assistance program 👩🏽‍💻Wolt-wide training programs 🥳Team budgets per year 🍊Snacks at the store Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible!

The Regional CRM Specialist, reporting to the Regional CRM Manager, is responsible for execution and optimization of our customer communication efforts across the region. Your primary focus will be on utilizing a data-driven approach to enhance customer experiences, drive engagement, improve retention and maximize customer loyalty, through effective tailored communication. You will collaborate closely with cross-functional teams to implement CRM initiatives that align with business objectives and deliver measurable results.  What you'll be doing Manage the regional plan for customer communication and communication inventory including email/push/SMS and in-app messaging Understand the full range of communication, including global programs and local sends to our user bases. Segment customer databases based on demographics, behaviors, and purchase history to personalize communications and offers. Execute the regional communication plan, monitor feedback and opt-outs where needed. Monitor key performance indicators (KPIs) such as open rates, CTRs, conversion rates, and CLV to evaluate the effectiveness of CRM initiatives. Generate regular reports and dashboards to communicate insights and track progress towards CRM goals and objectives. Create a clear communication plan overview that is shareable with regional and global stakeholders. Collaborate with the global marketing automation team to align regional strategies with global standards. Our humble expectations You have 2+ years of CRM/Lifecycle Marketing, retention marketing experience, or in a digital marketing/analytics function that uses email marketing, mobile marketing, and other owned channels is acceptable. You have experience using marketing automation tools or email marketing platforms EMS to personalise customer journeys (i.e Emarsys, Iterable, Sailthru, Salesforce, or Marketing Cloud) You have experience working with complex localised and regional marketing projects, coordinating logistics with many different international partners You have experience working with technical and business teams in different countries and time-zones. You have experience using marketing and product analytics tools  You have experience with project management tools, (JIRA or similar) and the ability to use them for streamlined marketing operations and team collaboration Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

The Regional CRM Manager, reporting directly to the Regional Head of Regional of Strategy & Planning, is responsible for leading the strategy and execution of customer communication efforts across the region. This role is pivotal in optimizing our customer interactions, to drive engagement, retention and loyalty of our customer base. You will play a key role by concepting, creating, optimizing our communication for designed regional campaigns, and country campaigns. This role requires a blend of strategic thinking, data analysis, and cross-functional collaboration to deliver exceptional customer experiences and achieve business and marketing objectives. You will own the marketing channel inventory of our region, overseeing the allocation, usage, and optimization of various channels for partners/vertical campaigns. This process ensures that our placements are effectively utilized to drive desired business outcomes, without compromising the experience of our user base. What you'll be doing Own the regional plan for customer communication and communication inventory including email and push messaging Understand the full view of communication, including global programs and local sends to our user bases. Oversee the execution of the communication plan, analyze the outcomes and monitor opt-outs where needed. Manage the regional CRM team, setting goals and monitoring performance. Collaborate closely with global marketing automation team to optimize the full customer journey Maintain a clear communication plan overview that is shareable with regional and global stakeholders. Foster an experimentation culture where new initiatives can be trialed and iterated upon to optimize value creation. Collaborate with the Consumer Business and other functions in order to define growth levers and unlock insights to optimize campaign performance. Collaborate with global teams to align regional strategies with global standards. Our humble expectations You have 4+ years of CRM/Lifecycle Marketing, retention marketing experience, or in a digital marketing/analytics function that uses email marketing, mobile marketing, and other owned channels is acceptable. You have experience using marketing automation tools or email marketing platforms EMS to personalise customer journeys (i.e Emarsys, Iterable, Sailthru, Salesforce, or Marketing Cloud) You have experience working with complex localised and regional marketing projects, coordinating logistics with many different international partners You have experience working with technical and business teams in different countries and time-zones. You have experience using marketing and product analytics tools  You have experience with project management tools, (JIRA or similar) and the ability to use them for streamlined marketing operations and team collaboration Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!