Job Description Ever wondered what it feels like to be a Technical Product Consultant in Netcompany-Intrasoft? As a Technical Product Consultant you will: Participate in the requirements analysis phase of projects as a product expert and assist with the product fit gap analysis Advise the project teams on how to optimally use the product’s extensibility and configurability options Assist with configuring and/or extending the product in the context of a project, demo, or test Provide product training and demonstrations  Assist the product service desk team with the evaluation of service requests Support the pre-sales team’s activities by providing expertise on the product Transform clients’ requests into new product features elaborating business requirements to the development teams. Qualifications What would make you a fit for the role: Experience working with highly configurable IT Applications and Products Bachelor Degree in Computer Science, STEM related studies or relevant disciplines Ability to understand technical architectural diagrams Experience with at least a few of the following technologies: drools, java, groovy, react, javascript, spring data flow, BPMN engines Knowledge of relational databases, SQL and data modelling Excellent command of the English language (written & verbal) It would also be a plus if you match some of the following: Familiarity with the business requirements and core processes of revenue authorities Experience working with highly complex technological products Basic understanding of the agile development process Company Description We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com. Additional Information Being a part of the Netcompany-Ιntrasoft team, you will be provided with:  The opportunity to work in a modern environment & in a hybrid working model A seamless onboarding experience and a buddy to support you on your first steps A competitive compensation & benefits package Health and life insurance program Meal and commuting allowance Well-being activities (on premises) Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) A personalized development plan for targeted career growth If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens! Our culture Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/  #BePartOfSomethingGreat! Please submit your CV in English. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.

Job Description Are you ready to discover the role of a Technical Product Manager in Netcompany-Intrasoft? As a Technical Product Manager you will: Identify new product features using as input market research, tenders and client feedback, and provide feedback to the senior management that will assist in the definition of the product roadmap Define product features in a clear and comprehensive way and cooperate closely with the product development team to assist them to fully understand the requirements of those features Review the implementation progress of the features on a regular basis and assist in defining the validation steps for the end deliverable Act as a subject matter expert towards internal and external teams (product development, testing, project, service desk) Assist in the prioritization of the service desk requests (incidents, change requests) Support the pre-sales team’s activities by providing information and guidance that will derive from your expertise on the product. Qualifications What would make you a fit for the role: Experience in Product Management and/or Business Analysis of highly configurable IT Applications and Products Bachelor Degree in Computer Science, STEM related studies or relevant disciplines Familiarity with the core processes of revenue authorities Ability to understand technical architectural diagrams Capacity to understand the logic behind pieces of code with guidance from the development team with the purpose of explaining those to other teams Knowledge of relational databases, BPMN, react, drools and java Excellent command of the English language (written & verbal) It would also be a plus if you match some of the following: Previous experience with products for the tax domain Basic understanding of the agile development process Company Description We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com. Additional Information Being a part of the Netcompany-Ιntrasoft team, you will be provided with:  The opportunity to work in a modern environment & in a hybrid working model A seamless onboarding experience and a buddy to support you on your first steps A competitive compensation & benefits package Health and life insurance program Meal and commuting allowance Well-being activities (on premises) Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) A personalized development plan for targeted career growth If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens! Our culture Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/  #BePartOfSomethingGreat! Please submit your CV in English. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.

Job Description Ever wondered what it feels like to be a Data Engineer (Senior-Lead) in Netcompany-Intrasoft? Joining us as a Data Engineer (Senior-Lead), you will have strong experience working with relational databases, SQL, big data tools such as PySpark and Spark SQL, and orchestration tools like Apache Airflow. This role also requires experience in using Notebooks (e.g., Jupyter, Databricks) for development and collaboration. Depending on your experience level, you may contribute to or lead data engineering projects, mentor team members, and drive key architectural decisions.   As a Data Engineer (Senior-Lead) you will: Design, develop, and maintain scalable data pipelines and ETL/ELT processes to support business requirements.  Write and maintain complex SQL queries to extract, transform, and load data into various systems.  Utilize PySpark and Spark SQL in Notebooks (e.g., Jupyter, Databricks) to process and analyze large datasets efficiently in distributed computing environments.  Use of orchestration tools such as Apache Ariflow to schedule, monitor, and optimize data workflows and pipeline execution.  Collaborate with business analysts, data architects, and other stakeholders to ensure seamless data integration across systems.  Ensure the quality, accuracy, and consistency of data by implementing data validation and monitoring mechanisms.  Troubleshoot and resolve issues related to data processing performance, data integrity, and system scalability.  Contribute to the development of data models, architectures, and workflows to support analytics and reporting needs.  Lead data architecture and design decisions, mentor junior team members, and drive best practices within the data engineering team.  Take ownership of large-scale data engineering projects and provide strategic leadership in data initiatives Qualifications What would make you a fit for the role:  5+ years of experience in data engineering, including leadership and strategic decision-making responsibilities. Experience working in cloud platforms (e.g. MS Azure, AWS, GCP etc.).   Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.  Excellent knowledge of relational databases, such as Oracle, IBM DB2, SQL Server, PostgreSQL etc., and proficiency in SQL.  Strong experience with PySpark and Spark SQL for processing and querying large datasets in distributed computing environments.  Proficiency in using Notebooks (e.g., Jupyter, Databricks) for developing and testing data engineering workflows.  Experience with Apache Airflow or other orchestration tools (e.g., Prefect, Luigi) for managing and scheduling data workflows.  Experience with designing, developing, and optimizing ETL/ELT processes.  Knowledge of data modeling principles and best practices.  Familiarity with cloud platforms and tools (e.g., MS Azure, AWS, GCP) for data storage and processing is a plus but required for Lead-Level candidates.  Excellent problem-solving skills and attention to detail.  Strong communication skills and the ability to work collaboratively in a team environment.  It would also be a plus if you match some of the following: Experience with NoSQL databases (e.g., MongoDB, Cassandra) and processing of unstructured/semi-structured data. Experience with scripting languages (e.g., Python, Bash) for data manipulation and automation.  Knowledge of data governance for the lead-level candidates.  Company Description We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset. Additional Information Being a part of the Netcompany-Ιntrasoft team, you will be provided with:  The opportunity to work in a modern environment & in a hybrid working model A seamless onboarding experience and a buddy to support you on your first steps A competitive compensation & benefits package Health and life insurance program Meal and commuting allowance Well-being activities (on premises) Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) A personalized development plan for targeted career growth If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens! Our culture Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/  #BePartOfSomethingGreat! Please submit your CV in English. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.

💼 Πως θα είναι η καθημερινότητά σου   Προσφέρεις καθημερινά την καλύτερη δυνατή εμπειρία στον πελάτη! Καθοδηγείς τους πελάτες σε ερωτήματα τεχνικής φύσεως ή/και οδηγίες για εγκαταστάσεις και χρήση προϊόντων τεχνολογίας, μέσω τηλεφώνου/email/chat/social media. Ως μέλος της ομάδας παρέχεις τεχνική υποστήριξη, σχετικά με συσκευές τεχνολογίας (desktops, laptops, εκτυπωτές, κινητά, tablets, Smart TVs), με στόχο την απομακρυσμένη επίλυση του εκάστοτε προβλήματος/αιτήματος   🚀 Έλα στην ομάδα μας, εάν έχεις   Ταλέντο στην επικοινωνία   Πάθος για την τεχνολογία  Διάθεση για συνεργασία  Επιθυμητές τεχνικές γνώσεις σε τεχνολογίες Computing και Printing, λειτουργικά συστήματα Windows/ Android/ iOS, καθώς και γνώσεις Internet & Networking Επιθυμητή γνώση σε Smart TV setup και troubleshooting Άνεση στη χρήση Η/Υ  Ευελιξία εργασίας σε βάρδιες    💎Εδώ θα βρεις  Συνεχή εκπαίδευση σε νέες τεχνολογίες  Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης  Δυναμικό σχήμα bonus βάσει επίτευξης στόχων   Υβριδικό μοντέλο εργασίας Ομαδική ασφάλιση   Δράσεις wellbeing    ⭐ Join #teamKotsovolos και βρες ένα περιβάλλον που προωθεί τις νέες τεχνολογίες, αγαπά να εξελίσσεται, αγκαλιάζει τη διαφορετικότητα και βρίσκεται δίπλα στην κοινωνία! 

Job’s purpose We are expanding our Product Department, part of our Digital and Technology Function, and we’re seeking passionate Product Owners to drive innovation and excellence in our customer and retail solutions. You will have a pivotal role in transformative initiatives across customer, loyalty, ecommerce, retail solutions and your responsibilities will span across the development of our loyalty schema platforms, oversee customer data journeys-related activities and manage the evolution of our e-commerce and digital experiences. Your work will also involve optimizing core retail systems and ensuring seamless integration to deliver exceptional journeys for our end customers and internal associates. Are you ready to join a dynamic and innovative team with the mission to revolutionize the retail industry through innovation and cutting-edge technology? What you will focus on Support in the development and communication of a clear product vision for the assigned domain (Ecommerce /Loyalty/Core Retail/Forecasting & Replenishment, Master Data Management) Gather business requirements in cooperation with business counterparts and digital experts in order to support product roadmap and translate them to user stories and functional requirements Manage and prioritize the product backlog, ensuring it contains well-defined user stories, features, and technical tasks. Work closely with cross-functional IT teams, including SAP specialists, product owners, and business analysts, to facilitate the successful delivery of product features Identify areas for continuous improvement within the assigned digital domains ( eg Digital Marketing, Loyalty, eCommerce) as well as our backbone areas (eg Core retail, F&R, Master Data Management) implementing enhancements to drive greater efficiency and effectiveness to platforms ( SAP Hybris, Bloomreach, Salesforce, SAP Retail) Lead training sessions for end users and other IT stakeholders Analyze preferences and requests of end users. What you have   Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree would be considered a plus At least 2 years of working experience in Product Owner or relevant IT role. Working experience in the retail industry would be considered an asset. Very good working knowledge on the areas such as online commerce, digital journeys, experience (UX) design, digital marketing, or SAP business processes and SAP modules (SAP SD, SAP MM and SAP Master Data Management) associated with core Retail and Forecast & Replenishment. Experience of complex IT landscapes and large organizations Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian) Excellent command of the English language both written & spoken. Ability to travel (Europe) up to 10% depending on the nature and the duration of the assigned projects/work What you bring Critical & Analytical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions Proactivity |Take initiatives, anticipate needs and actively seek opportunities for improvement Time management | Prioritize tasks effectively, manage time efficiently Authentic Communication | Deliver messages in a clear, compelling, and concise manner Togetherness | Value team’s ideas, uniqueness and safeguard belonging Digital Savviness | Be acquainted with and expand digital culture, enhance new technologies and approaches in field of expertise We care for you  Hybrid way of Working Free lunch break in our restaurant Free parking Lifelong learning and development Wellbeing Program   A place where everyone belongs  We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label     AB is recognized as a Top Employer 2024 in Greece.  Top Employer Institute: Certified Excellence in Employee Conditions    We Give Our Best to Make a Difference in People’s Lives     #EdoToKaloEinaiGiaOlous #proudABers   Start your retail journey and live our values of care, teamwork, humor, integrity and courage. *All applications are treated with utmost confidentiality

For our store in Airport, we are looking for                         IT Applications Specialist & Stores Support The Position: Reporting to the IT Applications Executive, you are responsible and accountable to: • Support and secure efficiently the Stores’ undisrupted operation • Maintain and support the Software Applications running in Headquarters, Central Unit and the stores, in order to constantly meet operational standards • Ensure the legal compliance of the Software Applications running in Headquarters, Central Unit and the Stores and their output towards the back office • Implement the needed developments and updates in IT Applications in the agreed timetable • Ensure that all projects respect the agreed time plan • Participate in digital transformation projects The Skills & Qualifications : • Degree in IT or similar field • Excellent command of the English language • Strong ERP Experience, preferably MS Dynamics Nav • Good knowledge of SQL Server and SQL scripting (preferably Transact-SQL) • Good planning and organizational skills • Ability to work under pressure and strict deadlines • Excellent communication skills with all stakeholders Qualifications considered as an asset: • 1 year experience in similar position The People we seek: Lead by example constantly looking for new and better ways forward Believe in empowering people, taking ownership, making decisions and following through Have a hands on and customer service driven approach. Have the courage to question existing solutions and think in unconventional ways Have a passion for life at home and retail What we offer • Competitive remuneration package • Private hospital coverage program and staff discounts • A diverse group of people who value working together • An open and inclusive culture where you can be yourself • Opportunities for development and growth • Continuous training IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa, Ioannina & Patra), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 3 in Bulgaria (Sofia, Varna, Velico Tarnovo). We also operate 7 Pick -Up-Point (Rhodes, Chania, Heraklion, Alexandroupoli , Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)

For our Headquarters in Spata we are looking for:                   Junior Web & E-Commerce Administrator                                           The Position: Reporting to the SO IT Web & Ε-Commerce Administrator you are responsible and accountable : • To create new and update existing pages for all standard and mobile websites (GR/CY/BG), as required • To implement new technologies that will enhance website performance and user experience • To work with data on database level • To maintain all interfaces related to the IKEA websites • To communicate and manage new developments/issues with vendors regarding the websites The Skills & Qualifications: • University Degree (obtained or near completion) with a technical-scientific specialization with a preference for Computer Science and Information Technology • Experience in Web technologies • Good knowledge of SQL Server and Transact-SQL scripting • Good communication and interpersonal skills • Achievement drive, initiative taking and problem solving skills • Ability to work under pressure and strict deadlines • Customer Focus Very good command of the English language Qualifications considered as an asset: • 1 year experience in similar position The People we seek: Lead by example constantly looking for new and better ways forward Believe in empowering people, taking ownership, making decisions and following through Have a hands on and customer service driven approach. Have the courage to question existing solutions and think in unconventional ways Have a passion for life at home and retail What we offer • Competitive remuneration package • Private hospital coverage program and staff discounts • A diverse group of people who value working together • An open and inclusive culture where you can be yourself • Opportunities for development and growth • Continuous training IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa, Ioannina and Patra), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 3 in Bulgaria (Sofia & Varna, Velico Tarnovo). We also operate 8 Pick-Up-Point (Rhodes, Patra, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)

Job’s purpose As a Platform Expert within our large food retail organization, you will play a critical role in supporting and optimizing the Finance and HR solutions on our SAP ECC suite and SAP SuccessFactors platforms. The successful candidate will have a deep understanding of SAP technologies, particularly in the areas of finance and human resources, and will be responsible for ensuring the seamless operation and continuous improvement of these systems. What you will focus on Acts as liaison between IT and Accounting/Finance departments, translating Business needs into current technology Provides day to day functional support/application administration Contributes on solution design, configures the system and provides troubleshooting Partners with peers when integrating functionalities across applications and/or modules Proactively identifies and proposes business process and/or system enhancements Follows applicable Standards, Procedures, Guidelines and Methodologies in the implementation and/or maintenance of the SAP ECC6 platform Participates in the regional implementation of financial systems utilizing SAP  What you have  Prior working experience of 2 years in SAP (ECC6 preferred) University Degree in Information & Computer Technology, or any other discipline of technical orientation (Accounting experience or background preferred). Post graduate studies in Accounting, Finance, HR or equivalent will be considered an asset Very good working knowledge of SAP business processes associated with SAP Financials, Controlling, Project System, Financial Supply Chain Management Hands on experience in:                   1.ALV reports, SAP Query, Report Painter/Writer, POWL                   2.ABAP Objects                   3.Data Dictionary                  4.Workflow development                  5.Conversion/Migration tools: LSMW Hands on experience of SAP SRM and Success Factors modules will be considered a strong asset Hands on experience of any of SAP RE/MM/PM/SEM modules will be considered an asset Excellent command of the English language both written & spoken. Microsoft solutions literacy (Office, Project, Visio) Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian) Effective in delivering presentations and running meetings Expected to work abroad depending on the nature and the duration of the assigned projects   What you bring Critical & Analytical Thinking | Effectively analyze all related information to quickly conclude on sustainable solutions.  Authentic Communication | Deliver messages in a clear, compelling, and concise manner Collaboration | Collaborate effectively, relate positively with others and value team’s ideas   Results & Quality orientation | An eye to detail and high-quality standards are your strengths. Time management | Prioritize tasks effectively, manage time efficiently while handling multiple projects   We care for you  Hybrid way of Working Free lunch break in our restaurant Free parking Lifelong learning and development Wellbeing Program   A place where everyone belongs    We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label     AB is recognized as a Top Employer 2024 in Greece.  Top Employer Institute: Certified Excellence in Employee Conditions    We Give Our Best to Make a Difference in People’s Lives     #EdoToKaloEinaiGiaOlous #proudABers   Start your retail journey and live our values of care, teamwork, humor, integrity and courage. *All applications are treated with utmost confidentiality

Job’s Purpose As a Web Insights Analyst, you will be at the forefront of interpreting and translating data into meaningful strategies that elevate our digital presence. By analyzing online trends and customer interactions, you will uncover insights that guide decision-making across business. This role offers the opportunity to collaborate with diverse teams and influence the future of our digital customer experience within the dynamic Retail FMCG space.   What you will focus on Web Analytics & Reporting Analyze website and e-commerce performance using Adobe Analytics, focusing on traffic, user behavior, and conversion rates Design, build and automate dashboards to provide meaningful insights to stakeholders Track KPIs for Key Business objectives, such as online sales growth, bounce rates and cart abandonment Technical Support & Implementation Collaborate with development teams to ensure proper implementation of Adobe Analytics tracking, including tags and events Work with Adobe Launch/ Tag Manager for deployment and troubleshooting of tracking requirements Data Integration & Insights Combine Adobe Analytics data with other platforms (e.g. CRM systems, and POS data) to provide a 360-degree view of customer behavior Deliver actionable insights and presentations to stakeholders, including e-commerce teams, category managers and executives Who we are looking for BSc in Computer Science, Management & Technology, Mathematics, Statistical Science. MSc is a plus Working experience 2-3 years, in Web Analytics, preferably within Food Retail or FMCG Industries Fluency in English language, both written and spoken Proficiency in Adobe Analytics (Workspace, Report Builder, Data Warehouse, and Segments) Experience with tag management systems like Adobe Launch and data visualization tools like Power BI Strong knowledge of web metrics: conversions, traffic sources, bounce rates, and funnel analysis Proficiency in SQL & MS Office - Excel is a plus Your Value Analysis & Problem Solving | Effectively analyze all related information to quickly conclude on sustainable and creative solutions. Communication | Translate data into actionable insights Stakeholder Management and Collaboration | Constructively challenge and collaborate effectively with internal stakeholders Results Orientation | Be on top of tasks and bring high end, customer-driven results Enact Change | Take bold initiatives to enable change, encourage new ideas and innovative solutions  A place where everyone belongs  We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.     Certified by Diversity Charter Greece and SHARE Equality Label      We Give Our Best to Make a Difference in People’s Lives      #EdoToKaloEinaiGiaOlous #proudABers    Start your retail journey and live our values of care, teamwork, humor, integrity and courage.    *All applications are treated with utmost confidentiality  

 Job’s purpose We are seeking a skilled and customer-oriented IT Support Specialist to join our dynamic IT team. In this role, you will provide technical support to end-users across the organization, ensuring smooth and efficient operations of IT systems and services. Your expertise will play a vital role in maintaining high levels of satisfaction and productivity for our diverse and globally distributed workforce. What you will focus on Technical Support: Provide first- and second-line technical support to employees via phone, email, and ticketing systems. Troubleshoot and resolve hardware, software, and network-related issues promptly. Escalate complex issues to higher support tiers or specialized teams as necessary.  IT Asset Management: Maintain and update the inventory of IT assets, including hardware, software and certificates, in the Asset Management System. Coordinate deployment, tracking, and disposal of IT assets in compliance with company policies. Generate reports on asset utilization and lifecycle management for stakeholders.  Identity and Access Management (IAM): Support and administer IAM processes and tools, with a focus on CyberArk or similar privileged access management systems. Oversee user provisioning, de-provisioning, and role-based access control (RBAC) to ensure proper account management. Monitor privileged account activities to ensure compliance with security policies and report on unauthorized or suspicious activity.  Printing Solutions Administration: Manage and support enterprise printing solutions, including print servers, network printers, and multifunction devices. Troubleshoot printing issues, including driver compatibility, connectivity, and queue management. Work with external vendors (MPS) and internal teams to optimize printing solutions and reduce costs.  Documentation and Training: Create and maintain detailed documentation for technical processes, solutions, and user guides. Provide training and support to users on IT tools and best practices.  Incident Management: Monitor and resolve incidents in accordance with established SLAs and ITIL processes. Proactively identify recurring issues and recommend solutions to prevent future occurrences.  Collaboration: Work closely with local and global IT teams to ensure consistency in support and systems management. Participate in IT projects, including system rollouts, migrations, and deployments. Who we are looking for Bachelor’s degree in in Information Technology, Computer Science, or a related field. At least 2 years of working experience in IT support or similar role in a multinational environment. Proven experience with troubleshooting Windows systems, Office 365, and common enterprise applications. Hands-on experience with IT Asset Management and/or Identity and Access Management tools (e.g., CyberArk). Proficient in Active Directory, Printing Solutions, and Office 365 administration. Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN). Familiarity with IT asset management tools and processes. Excellent command of the English and Greek language both written & spoken. IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals,  Microsoft 365 Fundamentals, ITIL Foundation) are considered an asset. Experience with endpoint management tools (e.g., SCCM, Intune), knowledge of security frameworks and IAM best practices are a plus. Your value Critical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions. Problem solving | Define problems, develop and implement effective solutions.   Communication | Deliver messages in a clear, compelling, and concise manner. Collaboration | Collaborate effectively, relate positively with others and value team’s ideas. Time management | Prioritize tasks effectively, manage time efficiently while handling multiple projects. A place where everyone belongs  We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label       AB is recognized as a Top Employer 2024 in Greece.  Top Employer Institute: Certified Excellence in Employee Conditions    We Give Our Best to Make a Difference in People’s Lives     #EdoToKaloEinaiGiaOlous #proudABers   Start your retail journey and live our values of care, teamwork, humor, integrity and courage. *All applications are treated with utmost confidentiality