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As a Sales &amp; Reservations Associate, you will be part of the first guest’s experience with F ZEEN RETREATS. The main goal is to ensure that the guests book the room that is most suitable to them following their requests and to reflect the F ZEEN philosophy well within this communication via email, telephone and other.&nbsp;About us&nbsp;F ZEEN RETREATS is a fast-growing group, active in the luxurious 5* hospitality and construction industry. Recently based in Athens, F ZEEN RETEATS owns projects in Kefalonia and is one of the largest hospitality groups on the island. Projects in development include an exclusive boutique hotel in Athens and 5* retreats in other Greek Islands. F ZEEN RETREATS started as a family business before evolving to its nowadays potential, and as such it honors the family values and principles.&nbsp;&nbsp;The driving force behind the success of F ZEEN RETREATS is our people who, with their collective expertise, push us forward. Our culture is built on the principles of autonomy and trust, fostering a supportive working environment. We believe in the importance of personal growth and we believe strongly that this can be achieved via teamwork within an environment where everyone is encouraged to strive for excellence.&nbsp;If you believe that a company should invest in your continued professional development as we do, and if you are looking for your next challenge, we would like to hear from you.&nbsp;What you’ll do&nbsp;<ul><li>Follow up on e-mail and phone requests regarding accommodation&nbsp;</li><li>Process, confirm or modify room reservations and send relevant confirmation to guests&nbsp;</li><li>Assign rooms to each guest and update this in the system&nbsp;</li><li>Keep the front office department updated at all times for any changes in the systems during the operation of the hotels&nbsp;</li><li>Process payments, credits, and charges in a secure and efficient way and keep all records updated&nbsp;</li><li>Monitor price parity and availability across all channels&nbsp;</li><li>Monitor the direct pricing and rate plans and develop strategies aiming to maximize reservations performance&nbsp;</li><li>Keep the reservations reports up to date&nbsp;</li><li>Participate in the Set up of the monthly targets and in the monthly budget reconciliation&nbsp;</li></ul>What we are looking for&nbsp;<ul><li>Proven work experience as a Reservations Agent, ideally in a 5* hotel environment&nbsp;</li><li>Excellent command of the English language&nbsp;</li><li>Knowledge of any additional language will be considered an asset&nbsp;</li><li>Experience in Hotel Program (PMS)&nbsp;</li><li>Computer literacy (Outlook, Excel, Word, etc)&nbsp;</li><li>Possess excellent interpersonal and communication skills&nbsp;</li><li>Solid written and verbal communication skills&nbsp;</li><li>Teamwork spirit and customer service attitude&nbsp;</li></ul>What we offer&nbsp;<ul><li>Positive working environment&nbsp;</li><li>Competitive remuneration package&nbsp;</li><li>Be part of an ever-evolving organization focused on transformation and innovation&nbsp;</li><li>A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self&nbsp;</li><li>Be part of a winning team who embrace diversity, inclusion, and our differences&nbsp;</li><li>Excellent opportunities for career progression&nbsp;</li><li>Health Insurance package&nbsp;</li></ul>Culture &amp; values&nbsp;We believe that motivated, happy, and driven workplace employees, contribute to the maximum in the achievement of our common goal and our guest’s satisfaction. We consider our employees’ needs; we listen to their ideas and we encourage their development. The exceptional high-standard services we provide to our guests would not stand out without our people.&nbsp;Join Our Team&nbsp;<ul><li>A team that is built on respect and excellent service over collaboration.&nbsp;</li><li>A team of like-minded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences.&nbsp;</li><li>A team of happy employees, that are driven within their working environment to contribute to a common goal&nbsp;</li><li>A team that celebrates achievements made individually and encourages a positive attitude and integrity&nbsp;</li><li>A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath&nbsp;</li><li>A mindful and considerate, people-oriented workplace&nbsp;</li><li>A family-run company with exceptionally high standards both for the guests and the employees alike&nbsp;</li></ul>Should you wish to join F ZEEN team, please send us your CV!

Sales & Reservations Associate

Αρμοδιότητες:<ul><li>Έρευνα και εντοπισμός νέων ευκαιριών πώλησης σε επιχειρήσεις, οργανισμούς και λογιστικά γραφεία για τη διεύρυνση του πελατολογίου της εταιρίας</li><li>Επέκταση συνεργασίας με το υφιστάμενο πελατολόγιο της εταιρίας</li><li>Διασφάλιση του υψηλού επιπέδου παρεχόμενων υπηρεσιών προς νέους και υφιστάμενους πελάτες επενδύοντας σε σταθερές, μακροχρόνιες συνεργασίες</li><li>Βελτιστοποίηση της ικανοποίησης των πελατών της εταιρίας</li></ul> Απαραίτητα Προσόντα:<ul><li>Πτυχίο Διοίκησης Επιχειρήσεων ή Οικονομικών ή Εμπορίας &amp; Διαφήμισης ή Marketing (ΑΕΙ/ΤΕΙ)</li><li>Γνώση MS Office</li><li>Απαραίτητη προϋπηρεσία στον κλάδο των πωλήσεων</li><li>Ομαδικό πνεύμα συνεργασίας</li><li>Άριστες επικοινωνιακές ικανότητες</li><li>Οργανωτικές ικανότητες, ευελιξία</li></ul> Η εταιρεία προσφέρει:<ul><li>Πολυβραβευμένο Εργασιακό Περιβάλλον&nbsp;(Fortune’s 100 Best Companies to Work For in Europe 2024,&nbsp;10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology).</li><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης</li><li>Ιδιωτική ιατροφαρμακευτική ασφάλιση</li><li>Ψυχολογική γραμμή υποστήριξης</li><li>Διαδικτυακά μαθήματα γυμναστικής</li><li>Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilon College.</li></ul>

Σύμβουλος Τηλεφωνικών Πωλήσεων Επιχειρηματικού Λογισμικού Καλλιθέα

Η θέση αναφέρεται στην/ον Υπεύθυνη/ο Καταστήματος και περιλαμβάνει τις παρακάτω αρμοδιότητες:<ul><li>Καλή εξυπηρέτηση πελατών.</li><li>Λειτουργία Ταμείου.</li><li>Ανεφοδιασμός ραφιών.</li><li>Φροντίδα για την τήρηση της ασφάλειας και υγιεινής στον χώρο.</li><li>Παραλαβή και αποθήκευση παραγγελιών.</li><li>Εργάζεται σύμφωνα με τις καθιερωμένες κατευθυντήριες γραμμές και σέβεται τις διαδικασίες της επιχείρησης.</li><li>Επισυνάπτει τις κατάλληλες ετικέτες τιμών στα εμπορεύματα που βρίσκονται στο κατάστημα.</li><li>Φροντίζει για την ασφάλεια μέσα στο κατάστημα και είναι σε επιφυλακή για κλέφτες, ψεύτικες πιστωτικές κάρτες κλπ.</li><li>Ενημερώνει συστηματικά για ειδικές προσφορές και τοποθετεί τα αντίστοιχα προωθητικά υλικά.</li></ul>&nbsp;Απαραίτητα προσόντα: <ul><li>Απολυτήριο Λυκείου</li><li>Προϋπηρεσία σε αντίστοιχη θέση</li><li>Επικοινωνιακές ικανότητες</li><li>Γνώση Αγγλικών</li><li>Καλή χρήση Η/Υ</li></ul>

Πωλήτριες

Στο πλαίσιο ανάπτυξης της εταιρίας, αναζητούμε τον επόμενο συνεργάτη μας με σκοπό να αναλάβει το&nbsp;ρόλο του&nbsp;Call Center Agent.&nbsp;Οι κύριες αρμοδιότητές του ρόλου είναι:<ul><li>Εξυπηρέτηση πελατών μέσω τηλεφώνου, e-mail, chat</li><li>Λήψη και καταγραφή παραγγελιών</li><li>Διαχείριση αιτημάτων μέσω εισερχόμενων και εξερχόμενων κλήσεων</li><li>Καταχώρηση στοιχείων και αιτημάτων πελατών</li><li>Διαχείριση παραπόνων</li><li>Διαχείριση και εκτέλεση των παραγγελιών</li><li>Τιμολόγηση</li><li>Επικοινωνία με εσωτερικούς και εξωτερικούς συνεργάτες για την σωστή διεκπεραίωση&nbsp; των αιτημάτων</li></ul>Απαραίτητα Προσόντα:<ul><li>Απολυτήριο λυκείου (πτυχίο ΑΕΙ ή ΤΕΙ θα εκτιμηθούν ιδιαίτερα)</li><li>Άριστη γνώση και γενική ευχέρεια στην χρήση ηλεκτρονικών υπολογιστών, συγκεκριμένα σε Microsoft Office (Word, Excel) &amp; Microsoft Outlook</li><li>Άτομο εξωστρεφές, οργανωτικό, ομαδικό, θετικό, προσαρμοστικό και ευέλικτο</li><li>Ικανότητα εργασίας σε ένα περιβάλλον με γρήγορους ρυθμούς και διαχείριση πολλαπλών θεμάτων</li><li>Επικοινωνιακή ικανότητα &amp; ευγένεια για τηλεφωνική εξυπηρέτηση πελατών</li><li>Προϋπηρεσία σε αντίστοιχη θέση θα θεωρηθεί επιπλέον προσόν</li></ul>

Call Center Agent

Intellectica is recruiting a highly motivated&nbsp;Customer Service Representative&nbsp;on behalf of our client, a company that specializes in the import, retail, and wholesale trade of water filters, water distribution, and bottling. Based in Athens, the candidate’s primary responsibility will be to deliver exceptional customer service and provide support throughout the ordering process.Key activities and responsibilities of this role include:<ul><li>Serving as the main point of contact for customers, responding to inquiries, providing product information, and resolving any issues or concerns in a timely and professional manner</li><li>Assisting customers with placing orders, ensuring accuracy and efficiency throughout the process</li><li>Maintaining a thorough understanding of the company’s product offerings, features, and benefits to effectively communicate and assist customers</li><li>Collaborating with internal teams such as sales, logistics, and technical support to ensure smooth order processing and delivery</li><li>Providing exceptional customer service by actively listening to customers, understanding their needs, and offering suitable solutions</li><li>Any other task that may be required from time-to-time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree is considered a&nbsp;plus</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Knowledge of ERP or CRM software is considered a&nbsp;plus</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and interpersonal skills; personable and engaging</li><li>Strong problem-solving skills and ability to handle customer complaints with tact and diplomacy</li><li>Strong organizational skills with the ability to prioritize tasks effectively</li><li>A genuine multi-tasker with the ability to work well under pressure, as well as independently</li><li>Excellent collaboration skills to cooperate effectively with team members</li></ul>

Customer Service Representative int-0357

As an E-Commerce Assortment Associate, you will ensure accurate and engaging product content across online platforms, collaborating with suppliers to maintain updated information. You will monitor competitors using analytics tools, support retail media activations, optimize assortments for fast-delivery platforms, and assist with customer inquiries related to product information.What you will focus on&nbsp;<ul><li>Update and optimize products content (descriptions, nutritional facts, multimedia elements, photos) to ensure visitors can find all relevant information to compare and shop</li><li>Communicate with suppliers and use specialized platforms to find updated product content</li><li>Monitor competition and use Adobe analytics to find data that will help the assortment optimization process</li><li>Assist in retail media activations (ex. e-sampling)</li><li>Aid in the assortment optimization for fast delivery platforms</li><li>Support in answering customers’ questions or complaints regarding online product information</li></ul>Who we are looking for<ul><li>Degree in Business, Economics, and/or Marketing. Related studies in E-Commerce, Computer Sciences or Digital Marketing will be considered an asset</li><li>Prior experience of e-commerce merchandising in retail or FMCG, or experience in online content creation or product knowledge in food retail sector would be considered a plus</li><li>Familiarity with UX/UI, web analytics tools and website content management systems or SAP will be considered an asset</li><li>Fluency in English language both written and spoken</li><li>Very good knowledge of MS Office</li></ul>Your value<ul><li>Organizational Mastery | Task prioritization , uphold precise documentation , adhere to deadlines &nbsp;</li><li>Results orientation | Accountability, problem solving, ensuring high-quality standards are your strengths</li><li>Embrace change | Challenge own self, be an early adaptor to new requirements and focus on continuous improvements &nbsp;</li><li>Authentic Communication | Deliver messages in a clear, compelling, and concise manner, listen actively, negotiate effectively &amp; positively influence</li><li>Effective Collaboration | Foster a collaborative and innovative team culture, value team’s ideas and uniqueness</li></ul>&nbsp;We care for you&nbsp;<ul><li>Hybrid way of Working</li><li>Lunchbreak in our restaurant</li><li>Free parking</li><li>Fun at work</li><li>Lifelong learning &amp; development (AI HR, LinkedIn Learning, Gartner platform)</li></ul>A place where everyone belongs&nbsp;We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;&nbsp;&nbsp;AB is recognized as a Top Employer 2025 in Greece.&nbsp;Top Employer Institute: Certified Excellence in Employee Condidions.&nbsp;&nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.*All applications are treated with utmost confidentiality

Θέσεις Εργασίας Yπάλληλος Central Customer Care Στερεά Ελλάδα, Εμπόριο Λιανικής

sales & reservations associate

F Zeen Retreats

σύμβουλος τηλεφωνικών πωλήσεων επιχειρηματικού λογισμικού καλλιθέα

Epsilon Net

πωλήτριες

Lili Drogerie GREECE

call center agent

INTERSPORT Greece

customer service representative int-0357

Intellectica

e-commerce assortment associate

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