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We are currently in search of a Data Engineer who will be responsible for designing, building and maintaining our data architecture and flows, and optimizing data warehouse and pipeline. In this role, you will be working with agile methodologies and your contributions will have immediate impact on the scalability, efficiency, and reliability of our data infrastructure, influencing day-to-day decisions at efood.&nbsp;&nbsp;What you’ll do:&nbsp;<ul><li>Design, deploy and manage infrastructure components and systems of the data platform</li><li>Design and maintain data warehouse (data preparation, data warehousing, reporting, analytics &amp; data exploration and information delivery)</li><li>Support and maintain the data foundation that the reporting layer and dashboards rely on</li><li>Build, maintain, and deploy data products for analytics and data science teams on cloud platforms</li><li>Prepare high-level ETL mapping specifications</li><li>Develop complex code data scripts (usually in Python or&nbsp; SQL) to extract and manipulate data from multiple sources.</li><li>Act across all development levels - from data acquisition and manipulations to the solution deployment and ongoing support</li><li>Ensure data accuracy, integrity, privacy, security and compliance</li><li>Resolve end user reporting problems through collaboration with stakeholders</li><li>Troubleshoot technical issues and provide administrative support for the Business Intelligence toolbox</li></ul>

Data Engineer

We are looking for a passionate Senior DevOps Engineer to help us build and maintain a reliable, secure, scalable and efficient real-time platform, by combining software engineering and systems engineering skills. The ideal candidate should ensure that moving fast doesn’t mean sacrificing stability, quality, performance, or maintainability. Additionally, s/he must have the attitude and skills to automate every process as much as possible, so as to satisfy our hungry customers.&nbsp;&nbsp;We have a microservice architecture with over 80 services that collectively handle thousands of requests per second. Our communication methods include both synchronous and event-based approaches. The majority of our codebase is written in Golang. We use REST APIs and gRPC. Our infrastructure is hosted in both AWS and GCP, and we leverage Kubernetes for container orchestration. Our data storage solutions include PostgreSQL, MongoDB, and Redis. Additionally, we are part of the Delivery Hero group, working closely with their Global Services division.&nbsp;We are a team of energetic, motivated and restless tech enthusiasts that take on the challenge of empowering our customers and internal users. We do that by providing them with the necessary intuitive technologies through creating a wide range of software solutions.&nbsp;If you have strong technical background and “get-things-done” attitude, then challenge yourself by joining our #devopsteam and make an impact!&nbsp;What you’ll do:&nbsp;<ul><li>Build and Enhance Infrastructure. Work on designing, building, and maintaining infrastructure systems to ensure they are secure, reliable, and scalable.</li><li>Build tools and automations to streamline processes, move faster without sacrificing quality.</li><li>Set up and manage monitoring tools to track system health, identify anomalies, and take preemptive measures to avoid downtime.&nbsp;</li><li>Work closely with development teams to improve systems efficiency, reliability, observability and security.</li><li>Implement and follow security best practices to protect data integrity and ensure compliance with industry standards.</li><li>Regularly evaluate the production readiness of our services and infrastructure, propose and implement the appropriate changes in collaboration with the development teams.</li><li>Manage and resolve incidents, perform root cause analyses, and work on preventive measures.</li><li>Μaintain clear and detailed documentation for infrastructure configurations, build and deployment processes, and operations practices.</li><li>Work in a high-paced environment, with different Agile teams and stakeholders</li><li>Be part of a small team, involved in the end-to-end delivery process</li></ul>

Senior DevOps Engineer

We are looking for an IT Support Specialist to be responsible and accountable for the smooth running of our computer systems within requirements, specifications, costs, and timelines. The role is accountable to ensure the implementation and maintenance of efood’s computing needs. The successful candidate will have proven professional experience and detailed knowledge of best practice processes.About the role:<ul><li>Provide end-user support by diagnosing and resolving hardware, software, and network-related issues via ticketing systems, email, remote assistance, or in person.</li><li>Install, configure, and maintain computer systems, software, and peripherals (Windows, macOS, Linux).</li><li>Manage user accounts and permissions in Intune, JumpCloud, and Okta.</li><li>Troubleshoot basic network issues (LAN, Wi-Fi, VPN) and assist in maintaining telecommunications systems (VoIP, PBX).</li><li>Collaborate with IT team members and other departments (e.g., IT Engineers, IT Field Support Technicians) to enhance IT operations.</li><li>Assist in onboarding and offboarding employees, ensuring proper IT setup.</li><li>Maintain IT documentation, including troubleshooting guides and knowledge base articles.</li><li>Stay updated with emerging technologies and IT support best practices.</li><li>Ensure information security policies are adhered to and assets are properly managed.</li></ul> What you need to be successful <ul><li>University or Postgraduate Degree in Computer Science, Information Technology, or related field.</li><li>1-2 years of experience in an IT support role.</li><li>Strong troubleshooting skills in hardware, software, and operating systems (Windows, macOS, Linux).</li><li>Experience with user management in Single-Sign-On Platforms (OKTA), Intune, JamfPro, Active Directory.</li><li>Basic knowledge of network troubleshooting (LAN, Wi-Fi, VPN).</li><li>Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk).</li><li>Strong problem-solving ability and a customer-oriented approach.</li><li>Excellent written and verbal communication skills in English &amp; Greek.</li><li>Ability to work independently and manage multiple tasks effectively.</li></ul>Nice to Have:<ul><li>ITIL Foundation certification or other relevant IT certifications (Google IT Support, CompTIA A+, Microsoft ISPC.</li></ul>

IT Support Specialist

Το&nbsp;efood local, το νέο concept convenience store, μεγαλώνει και αναζητά&nbsp;Cashiers (πλήρους ή μερικής απασχόλησης)&nbsp;για καταστήματα στην Αθήνα. Τα καταστήματα&nbsp;efood local είναι στο δρόμο μας!&nbsp;Είναι εκεί για ένα καφέ - που τόσο θέλεις τώρα - και για αυτό το κάτι για το πρωινό που ξέχασες νωρίτερα να πάρεις ή τα ψιψιψόνια που θα χρειαστεί για την ταινία το βραδάκι. Είναι εκεί στη γειτονιά...&nbsp;και εσύ μαζί με τα υπόλοιπα μέλη της ομάδας - ως σωστοί&nbsp;local heroes&nbsp;-, κάνετε την&nbsp;κάθε επίσκεψη στο κατάστημα να ξεπερνά κάθε προσδοκία.Όσοι μας επισκέπτονται βρίσκουν εύκολα και γρήγορα αυτό που χρειάζονται και εμείς προσφέρουμε πάντα την&nbsp;εμπειρία που μόνο το efood μπορεί να προσφέρει.Ως Cashier καθημερινά:<ul><li>Εφαρμόζεις τις διαδικασίες του καταστήματος και επιτυγχάνεις τους στόχους απόδοσης</li><li>Διεκπεραιώνεις ταμειακές συναλλαγές, διαχειρίζεσαι POS και διασφαλίζεις την ασφάλεια των χρημάτων</li><li>Παραλαμβάνεις προϊόντα, ελέγχεις τιμολόγια και εξασφαλίζεις την επάρκεια αποθεμάτων με τη μέθοδο FEFO</li><li>Προετοιμάζεις και ελέγχεις την ποιότητα των προϊόντων πριν την παράδοση στους πελάτες</li><li>Εξυπηρετείς τους πελάτες, δημιουργώντας και την ευκαιρία ενημέρωσης τους για τα προϊόντα και τις προσφορές με ευχάριστη και ζεστή διάθεση</li><li>Διατηρείς καθαριότητα και οργανώνεις τους χώρους ταμείου, παρασκευαστηρίου και ραφιών</li></ul> What you need to be successful <ul><li>Έχεις προηγούμενη εμπειρία σε αντίστοιχο ρόλο σε καταστήματα λιανικής ή καφεστίασης</li><li>Επικοινωνείς ζεστά και φιλικά με τους επισκέπτες και την ομάδα σου</li><li>Οργανώνεις το πόστο και τις εργασίες σου</li><li>Εντοπίζεις και επιλύεις προβλήματα</li><li>Συντηρείς και διαχειρίζεσαι τον εξοπλισμό του πόστου σου</li><li>Ακολουθείς τους κανονισμούς λειτουργίας και εταιρικές πολιτικές</li><li>Διαθέτεις πιστοποιητικό υγείας σε ισχύ&nbsp;(απαραίτητο)</li></ul>

Cashiers (efood local)

Το efood local, το νέο concept convenience store, μεγαλώνει και αναζητά Baristi (πλήρους ή μερικής απασχόλησης)&nbsp;για καταστήματα στην Αθήνα. Τα καταστήματα efood local είναι στο δρόμο μας! Είναι εκεί για ένα καφέ - που τόσο θέλεις τώρα - και για αυτό το κάτι για το πρωινό που ξέχασες νωρίτερα να πάρεις ή τα ψιψιψόνια που θα χρειαστεί για την ταινία το βραδάκι. Είναι εκεί στη γειτονιά... και εσύ μαζί με τα υπόλοιπα μέλη της ομάδας - ως σωστοί local heroes -, κάνετε την κάθε επίσκεψη στο κατάστημα να ξεπερνά κάθε προσδοκία.Όσοι μας επισκέπτονται βρίσκουν εύκολα και γρήγορα αυτό που χρειάζονται και εμείς προσφέρουμε πάντα την εμπειρία που μόνο το efood μπορεί να προσφέρει.&nbsp;Ως Barista καθημερινά:<ul><li>Τηρείς τις βασικές αρχές λειτουργίας και εφαρμόζεις αυτόνομα τις διαδικασίες του καταστήματος</li><li>Παρασκευάζεις και σερβίρεις ροφήματα σύμφωνα με τις προδιαγραφές ποιότητας</li><li>Συντηρείς και καθαρίζεις τον εξοπλισμό, τηρώντας τους κανόνες υγιεινής</li><li>Διαχειρίζεσαι το πόστο καφέ, εξασφαλίζοντας επάρκεια πρώτων υλών και αναλωσίμων</li><li>Εξυπηρετείς τους πελάτες, δημιουργώντας και την ευκαιρία ενημέρωσης τους για τα προϊόντα και τις προσφορές με ευχάριστη και ζεστή διάθεση</li><li>Εκπαιδεύεις νέους συναδέλφους στις διαδικασίες παρασκευής και καθαριότητας</li></ul> What you need to be successful Θα χρειαστεί να:<ul><li>Έχεις προηγούμενη εμπειρία σε αντίστοιχο ρόλο σε καταστήματα λιανικής ή καφεστίασης</li><li>Επικοινωνείς ζεστά και φιλικά με τους επισκέπτες και την ομάδα σου</li><li>Οργανώνεις το πόστο και τις εργασίες σου</li><li>Εντοπίζεις και επιλύεις προβλήματα</li><li>Συντηρείς και διαχειρίζεσαι τον εξοπλισμό του πόστου σου</li><li>Ακολουθείς τους κανονισμούς λειτουργίας και εταιρικές πολιτικές</li><li>Διαθέτεις πιστοποιητικό υγείας σε ισχύ (απαραίτητο)</li></ul>

Baristi (efood local)

Do you believe that great content can solve problems before they happen?&nbsp;Are you excited by the idea of helping hundreds of frontline agents do their best work through clear and easy-to-use information?We’re looking for a Knowledge Base Content Associate to join our Operations team at efood. In this role, you'll be the curator and caretaker of our internal knowledge base sites, turning complex processes into simple and helpful content that supports a wide range of teams, including Customer, Rider, and Vendor Services, as well as the Commercial/Sales and Training teams.You won’t just write pages, you’ll design the daily support experience for our agents. You'll shape how they find answers, understand processes, and deliver quality service fast.&nbsp;&nbsp;What you’ll be doing:<ul><li>Rewrite and restructure content to reduce reading time and improve clarity &nbsp;</li><li>Format articles with agent-first readability in mind using headings, bullets, and visuals &nbsp;</li><li>Maintain a logical and intuitive article categorization and navigation system &nbsp;</li></ul><ul><li>Apply SEO principles such as keywords and metadata to improve search accuracy &nbsp;</li><li>Continuously monitor and enhance search functionality for better discoverability &nbsp;</li></ul><ul><li>Ensure accuracy and relevance through regular audits and updates &nbsp;</li><li>Track changes with clear version control and archiving practices &nbsp;</li></ul><ul><li>Support content with visuals like screenshots, short videos, and infographics &nbsp;</li><li>Ensure accessibility for agents with different learning styles &nbsp;</li></ul><ul><li>Monitor KPIs such as search success rate, reading time, and satisfaction scores &nbsp;</li><li>Deliver actionable insights and recommendations in monthly or quarterly reports &nbsp;</li></ul><ul><li>Conduct surveys and feedback rounds to identify areas for improvement &nbsp;</li><li>Collaborate with Trainers, Coaches, and Team Leaders to validate content &nbsp;</li><li>Be the main point of contact for KB suggestions, bugs, and content improvement needs</li></ul> What you need to be successful <ul><li>Experience in content writing, editing, technical writing, or knowledge base management &nbsp;</li><li>Excellent written communication in both English and Greek &nbsp;</li><li>Ability to simplify complex processes into clear and digestible content &nbsp;</li><li>Familiarity with content management systems and basic SEO principles &nbsp;</li><li>Comfort working with tools like Google Suite, MS Office, and basic multimedia editing platforms &nbsp;</li><li>Strong analytical thinking and ability to interpret content performance data &nbsp;</li><li>Excellent organizational habits and attention to version control &nbsp;</li></ul>&nbsp;&nbsp;Bonus skills and qualities:<ul><li>Passion for clarity, structure, and helping others learn faster &nbsp;</li><li>Understanding of information architecture and content structure best practices &nbsp;</li><li>Ability to manage time and prioritize tasks in a fast-paced environment &nbsp;</li><li>Collaborative spirit and ability to work across teams &nbsp;</li><li>Experience with knowledge base platforms or training content design is a plus</li></ul>

Knowledge Base Content Associate

Θέλεις να είσαι μέρος της νέας εποχής στη λιανική;&nbsp;Αν σε ενδιαφέρει το q-commerce, ξέρεις να οργανώνεις μία dream team σε κάθε βάρδιά σου και όσοι σε γνωρίζουν πιστεύουν πως αν δεν είσαι εσύ problem solver τότε δεν είναι κανείς, θέλουμε να σε γνωρίσουμε.Το efood market μεγαλώνει και αναζητά Shift Leader για τα καταστήματά του.Τα καταστήματα efood market βρίσκονται σε στρατηγικές τοποθεσίες, είναι κλειστά για το κοινό και εξυπηρετούν αποκλειστικά online παραγγελίες. Η ταχύτητα, μας χαρακτηρίζει και φροντίζουμε όλοι οι χρήστες μας να απολαμβάνουν μια εξαιρετικά ποιοτική εμπειρία, κάθε φορά που μας επιλέγουν για τα καθημερινά τους ψώνια.Ως Shift Leader καθημερινά:<ul><li>Φροντίζεις στη βάρδιά σου όλα να λειτουργούν ρολόι στο κατάστημα, σύμφωνα με τις πολιτικές και τις διαδικασίες μας</li><li>Οργανώνεις και κατανέμεις τις καθημερινές εργασίες οδηγώντας την ομάδα σε super αποδοτικές βάρδιες</li><li>Υποστηρίζεις τον/την Store Manager στον έλεγχο και τη διατήρηση σωστών αποθεμάτων μέσω απογραφών</li><li>Συμμετέχεις και υποστηρίζεις ενεργά την ομάδα στην παραλαβή, αποθήκευση των προϊόντων και στην προετοιμασία των παραγγελιών (picking &amp; packing)</li><li>Διασφαλίζεις τη διατήρηση ενός οργανωμένου καταστήματος σε εξαιρετική κατάσταση, ελέγχοντας ότι τηρούνται τα πρότυπα υγιεινής και ασφάλειας</li><li>Διασφαλίζεις το υψηλότερο επίπεδο εξυπηρέτησης της κάθε παραγγελίας</li><li>Συμμετέχεις στην εκπαίδευση των νέων μελών της ομάδας</li><li>Δίνεις feedback στον/στην Store Manager και προτείνεις λύσεις σε θέματα του καταστήματος</li><li>Βοηθάς στις έκτακτες αλλαγές του προγραμματισμού βαρδιών της ομάδας</li></ul> What you need to be successful <ul><li>Έχεις 1 χρόνo εμπειρία σε αντίστοιχη θέση, ιδανικά στο q-commerce / λιανικό εμπόριο / εμπόριο τροφίμων&nbsp;</li><li>Μπορείς να παρακινήσεις, καθοδηγήσεις και να οργανώσεις την ομάδα σου</li><li>Επικοινωνείς αποτελεσματικά με την ομάδα σου αλλά και γνωρίζεις πως να ανατροφοδοτείς σωστά και κατανοητά</li><li>Σου αρέσει να εργάζεσαι αυτόνομα, σε ένα περιβάλλον με γρήγορους ρυθμούς και προσαρμόζεσαι γρήγορα στις αλλαγές</li><li>Στοχεύεις στο καλύτερο αποτέλεσμα με γνώμονα την καλύτερη εμπειρία πελάτη</li><li>Γνωρίζεις βασικούς δείκτες μέτρησης απόδοσης</li><li>Έχεις άριστη σχέση με την τεχνολογία και τα συστήματα</li><li>Μπορείς να εργαστείς σε βάρδιες</li></ul>

Shift Leader (efood market)

efood is looking for a Team Leader to welcome into our operations family!We are looking for a fair, decisive, and inspiring Leader, full of passion and ready to guide, with sharp logical thinking, creative problem-solving, and excellent time-management skills to complete our leadership team.Working in a fast-paced, 24/7 environment on a 5-day-a-week shift schedule (which may include weekends and holidays), you will need to coordinate numerous tasks, motivate our dispatch agents, and empower them to excel. Your core mission is to create an inspiring team environment with an open communication culture, as well as delegate tasks and set specific targets for your team.What you'll do:<ul><li>Lead a team of ~15 Dispatchers and Senior Dispatchers.</li><li>Goal-set for the team members based on the S.M.A.R.T. methodology.</li><li>Oversee and assess dispatchers' daily activities, and share with them performance-related feedback on a regular basis (weekly, monthly, yearly).</li><li>Conduct QAs based on the goals set each month.</li><li>Present QAs' results to the team members.</li><li>Monitor team member's performance daily.</li><li>Provide performance feedback to the team members by conducting 1-2-1 meetings (at least one per week).</li><li>Handle escalated cases and provide effective solutions.</li><li>Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents, etc.).</li><li>Ensure that new dispatchers are smoothly onboarded.</li></ul> What you need to be successful What you'll need:<ul><li>Proven work experience in a team leadership role in a call center or dispatch environment.</li><li>Fluency in Greek &amp; English.</li><li>Solid computer skills, especially Excel (or relevant tools).</li><li>Good knowledge of performance metrics.</li><li>Excellent interpersonal &amp; communication skills.</li><li>Natural charisma &amp; leadership skills.</li><li>Ability to make quick, smart decisions under pressure.</li></ul>

Team Leader (Customer Care)

Are you passionate about customer experience, data, and service quality? Do you get excited about diving into root causes, spotting patterns, and helping teams grow through meaningful insights?We’re on the lookout for a Quality Assurance (QA) Associate to join our high-performing Customer Experience team at efood!In this role, you’ll play a key part in improving the quality of support provided by our customer-facing teams. From conducting audits and investigating CSAT issues, to leading root cause analyses and shaping feedback, your work will have a direct impact on how thousands of people experience efood.&nbsp;What you’ll be doing:<ul><li>Monitor and evaluate interactions between our agents and customers, ensuring quality standards are consistently met</li><li>Provide data-driven, actionable feedback to help operations agents improve performance</li><li>Utilize AI-powered tools to enhance QA tactics, streamline evaluations and dive deeper into customers feedback</li><li>Analyze audit results and CSAT trends to identify patterns, opportunities, and root causes</li><li>Lead Root Cause Analyses (RCA) on customer satisfaction (CSAT) issues and escalate recurring problems to stakeholders</li><li>Prepare and share monthly CSAT reports and quality insights with business and operations leaders</li><li>Participate in calibration sessions with QA peers to maintain fairness and consistency in evaluations</li><li>Support new agents or teams via ad hoc shadowing during high-impact moments</li><li>Contribute to a positive quality culture by collaborating with cross-functional teams and staying current with QA practices</li></ul>As part of the QA Team, you will directly contribute to the success of our service strategy by ensuring that our operational teams deliver upbeat, consistent, and customer-centric experiences What you need to be successful <ul><li>Bachelor's degree in Business Administration or Education or related field</li><li>Experience of at least 1 year in Customer care and/or Quality for customer care departments&nbsp;</li><li>Strong computer skills including MS Office, Google Workspace, customer service software, and tools</li><li>Familiarity with QA platforms: Playvox, Scorebuddy, Klaus, Maestro, Observe.ai</li><li>Experience with AI tools to support quality assurance, customer experience insights and sentiment analysis</li><li>Ability to interpret QA and CSAT data, experience with Excel, Google Sheets, or basic SQL</li><li>Familiarity with tools like Zendesk, Salesforce, Freshdesk, and Genesys</li><li>Fluency in English (spoken &amp; written), additional languages are a plus</li></ul>

QA Associate (Customer Care)

At efood, performance is everything — and behind every smart decision, there’s a great analyst. We’re looking for a Business Analyst – KPIs to join our team and turn numbers into clarity.If you are enjoying diving deep into data, uncovering hidden insights, and using compelling storytelling to drive impactful business decisions, then you are exactly who we are looking for.&nbsp;Key Responsibilities:&nbsp;<ul><li>Track and analyze key performance indicators (KPIs) across multiple business areas (e.g., operations, logistics) which drive performance. Collaborate with cross-functional teams to define and refine KPI structures based on evolving business needs.</li><li>Conduct independent, robust data analysis to uncover trends, opportunities, and areas for improvement. Leverage analytics to drive insightful decision-making.</li><li>Proactively identify business hypotheses and opportunities through standalone analysis and initiative.</li><li>Develop and maintain dashboards and reporting tools to monitor performance metrics in real time.</li><li>Identify performance trends, inefficiencies, or deviations from targets — and present actionable insights to stakeholders.</li><li>Collaborate with cross-functional teams to define and refine KPI structures based on evolving business needs.</li><li>Support quarterly and monthly business reviews with accurate, data-backed reporting.</li><li>Ensure data accuracy and consistency, and help improve data flows and reporting automation.</li><li>Maintain an understanding of market trends and industry developments to enhance analytical relevance.</li></ul> What you need to be successful <ul><li>BSc in Business, Economics, Mathematics, Statistics, Engineering or a highly analytical&nbsp; related field.</li><li>3+ years of experience in an analytical role focused on performance monitoring, insights generation, data science or business intelligence.</li><li>Experience using SQL, Looker, Python (or similar BI tools) to acquire, manipulate and present create data visualizations and reports.</li><li>Demonstrated experience conducting end-to-end analytical projects. Proven experience in geospatial data analysis. Data fluency and ability to connect the dots.</li><li>Excellent data visualization skills, adept at simplifying complex information for diverse audiences.</li><li>Strong understanding of data querying &amp; joining, statistical modelling and predictive analytics techniques &amp; basic statistical concepts (e.g., distributions, variance, correlation).</li><li>Outstanding communication skills with the ability to engage and influence at multiple levels.</li><li>Fluency in English and strong communication skills — both written and verbal.</li></ul>

Senior Business Insights Analyst

Θέσεις Εργασίας Αττική - Σελίδα 65

data engineer

efood

senior devops engineer

efood

it support specialist

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cashiers (efood local)

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baristi (efood local)

efood

knowledge base content associate

efood

shift leader (efood market)

efood

team leader (customer care)

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qa associate (customer care)

efood

senior business insights analyst

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