knowledge base content associate

Do you believe that great content can solve problems before they happen? 

Are you excited by the idea of helping hundreds of frontline agents do their best work through clear and easy-to-use information?

We’re looking for a Knowledge Base Content Associate to join our Operations team at efood. In this role, you'll be the curator and caretaker of our internal knowledge base sites, turning complex processes into simple and helpful content that supports a wide range of teams, including Customer, Rider, and Vendor Services, as well as the Commercial/Sales and Training teams.

You won’t just write pages, you’ll design the daily support experience for our agents. You'll shape how they find answers, understand processes, and deliver quality service fast.

 What you’ll be doing:

• Rewrite and restructure content to reduce reading time and improve clarity
   

• Format articles with agent-first readability in mind using headings, bullets, and visuals
   

• Maintain a logical and intuitive article categorization and navigation system
   

• Apply SEO principles such as keywords and metadata to improve search accuracy
   

• Continuously monitor and enhance search functionality for better discoverability
   

• Ensure accuracy and relevance through regular audits and updates
   

• Track changes with clear version control and archiving practices
   

• Support content with visuals like screenshots, short videos, and infographics
   

• Ensure accessibility for agents with different learning styles
   

• Monitor KPIs such as search success rate, reading time, and satisfaction scores
   

• Deliver actionable insights and recommendations in monthly or quarterly reports
   

• Conduct surveys and feedback rounds to identify areas for improvement
   

• Collaborate with Trainers, Coaches, and Team Leaders to validate content
   

• Be the main point of contact for KB suggestions, bugs, and content improvement needs

What you need to be successful

• Experience in content writing, editing, technical writing, or knowledge base management
   

• Excellent written communication in both English and Greek
   

• Ability to simplify complex processes into clear and digestible content
   

• Familiarity with content management systems and basic SEO principles
   

• Comfort working with tools like Google Suite, MS Office, and basic multimedia editing platforms
   

• Strong analytical thinking and ability to interpret content performance data
   

• Excellent organizational habits and attention to version control
   

 Bonus skills and qualities:

• Passion for clarity, structure, and helping others learn faster
   

• Understanding of information architecture and content structure best practices
   

• Ability to manage time and prioritize tasks in a fast-paced environment
   

• Collaborative spirit and ability to work across teams
   

• Experience with knowledge base platforms or training content design is a plus